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TOBY RICHARDS Limmattalstrasse 270, Zürich, 8049, Switzerland +41 (0)7 95 05 59 80 (m) tobyrichards07@gmail.com D.o.B: 07 February 1970 Nationality: British Place of birth: Worcester, England Marital status: Single Work Permit Type (Switzerland): C Current Role: Test Manager – Credit Suisse LinkedIN: ch.linkedin.com/pub/toby-richards/6/6b2/b9b/ Current Notice Period: Immediate Profile Summary • Over 18 years test management & hands-on test engineering – trading networks &

banking applications portfolios. • Managing parallel test projects straddling cross-domain applications, interfaces and

products. • Portfolio and program test management with strong UAT Co-ordination. • Functional management (onshore/offshore vendor test teams & internal Credit Suisse

teams) • Implementation of best practices and utilization of appropriate test tools and

methodologies. • Project management – specialising in global rollout of test process and tool solutions. • Strategic test planning for appropriate test project solutions.

Career Aspirations • Portfolio & Program Test Delivery with UAT coordination emphasis • Global test management strategy and delivery – ideally to include BCP and DR testing

Relevant Test Career Summary Credit Suisse AG Zürich – Financial Crime & Compliance IT (Anti Money

Laundering) 12/15 – 06/16 Application Test Manager Internal and external (e.g. Worldcheck) Screening application

replacement program

Credit Suisse AG Zürich - Senior Test Manager – Global Portfolio - Corporate Systems & HR IT

01/13 – 11/15 As Test Portfolio Manager – responsible for 2 test Programs: Legal Entity and OnePPM As Test Manager to oversee the initiation phase of test delivery for an internal HR IT platform upgrade (assignment completed Dec 2013) and project portfolio applications. Also responsible for the co-ordination of functional and UAT testing of a new and regulatory global Financial Services report (completed Sept 2013)

Credit Suisse AG Zürich – Project Manager – Test Global Transformation - IT Private Bank

01/12 – 12/12 Responsible for rollout of global testing processes and solutions to the PB & IB Americas Testing Group based in New York. Project manage the rollout of a new global testing report mechanism from inception to deployment into production.

Credit Suisse AG Zürich – Senior Test Manager IT Private Bank 07/07 – 12/11 Private Client's Asset & Performance Reporting, Credit Risk

Monitoring applications, Cluster sub-programme Test Manager: Management of testers, test planning and test budget control. Test design, execution, reporting and advancement of test processes. Extensive deputy management

Reuters PLC London and New York – Test Consultant – Transactions Group & Editorial

03/98 – 07/07 Initially engaged as Test Engineer/analyst for Transactions FX Dealing platform and networks until 2002. Returned 2003 as Test

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Consultant (via Mission Testing – now Capita) for Editorial BCP/DR project then moving back to the Transactions Group for their Matching FX platform and networks.

Relevant Recent Career Details

Credit Suisse AG, Zürich July 2007 – to date

Corporate Systems Technology Jan 2013 – Nov 2016

Regulatory Portfolio Test Manager - Legal Entities: Switzerland (LECH), APAC and Front Office Sourcing Q1-2 2014; Dec 14 – Nov 15; June 16 – September 16

• June 16 – re-joined as Portfolio Test Manager (LECH) performing role as below. • Jan-July 14: Set up phase for testing of regulatory mandate to ensure that all

applications under Switzerland corporate, General Counsel and BI domains function correctly and the processes for that change ensure smooth transition to new corporate structure – part of Resolution and Recovery initiative.

• Dec 14 onwards - Portfolio Test Manager Switzerland – Responsible for planning, co-ordinating and managing the delivery of testing of 25 applications under General Counsel domain over several global locations.

• Widespread co-ordination of multi-geographical based applications and systems to ensure program suitability and to ensure all test artefacts and deliverables are in place ready for test design and execution.

• Familiarity of all applications under test along with synchronization of test deliverables with IT and Business Project Managers

• Day to day relationship building with Program Project Managers and IT and Business Managers.

• 1:1 co-ordination with Business Project Leader for Business end-to-end testing • Leverage testing best practices within projects – Automation, Test execution design

tools, Root Cause Analysis. • Responsible for 3 streams performing the same role – Business Intelligence, General

Counsel for region APAC and Front Office Sourcing • Successful deployment of all functionality into Production with no issues reported

Financial Crime & Compliance IT - Application Test Manager. OWS Screening 12/15 – 06/16

• New application (Person / Client screening) uses an OTS Oracle data tool in which training was provided.

• Test resourcing, planning, preparation, risk assessments with management & control activities.

• Responsible for 3 Test Engineers’ activities & tasks. • Internal & External (e.g. Worldcheck) Test data identification & creation management. • Promoted use of Model Base Testing during design phase. • Successfully managed the test team and its deliverables up until execution until budget

cuts halved team. • Hands-on Control Room AURA permission testing (August 2016). Use of PLSQL.

Interim Test Engineering Assignment - CS Mortgage Management System June – Nov 2014

• Short term temporary assignment, seconded to Credit Risk domain – Mortgage Notes (with SIX Terravis and Swiss Land Registry) to mitigate maternity cover in designing/executing test cases.

• Referring to fluid requirements in Polarion, created all test cases for November release. Also performed the same for March 2015 release.

Swiss based IT contractor Project/Time Tracking application Decommission Apr – May 2014

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• Creation and author of new Master Test Plan to define strategy and approach of a 1.5 year decommissioning project of an application that will be end of life by end of 2015

• Calculate and report Test resource and scope estimations to project managers • Handed over to replacement Test Manager. Due to resourcing matrix issues, I was

unable to proceed.

Portfolio Test Manager OnePPM – CS IT and Business Project & Portfolio Management Tool

Jan 2013 – Sept 2014 • This tailored 3rd party application from Computer Associates (Clarity) (configured and

tailored by Accenture Information group) provides all global CS IT and Business Managers and Projects with the ability to manage and control all project information including Project setup, resourcing, time booking and financial controls.

• As Test Manager, the role was to plan and manage the test delivery for new functional and non-functional releases in both System Integration and User Acceptance phases. The responsibility focused on leading the test team in India and London to produce test deliverables in a changing methodology – from a traditional V-Model to a more agile/sprint approach.

• Main tasks and successes: o 8 major releases (2013-2014) tested resulting in successful production deployment. o Worked with Accenture’s requirements and software development teams to fulfil

test objectives o Managed, sustained and developed a suitable automation strategy and the

subsequent implementation into the project – using QTP. o Managed all 6 Load and Performance strategy and execution phases including Load,

Stress and Endurance tests. o Extensive co-ordination with interface application owners from the IT and Business

perspectives to plan, execute and report all E2E integration and interface testing. Performed from a global perspective as interfaces were tested from all regions.

o Responsible for the planning and allocation of test resource work in line with the main project plan for End to End and System and System Integration testing.

o Responsible for the tasks and successful delivery of a Managed Service and a geographically spread test team – London, New York and India (via WIPRO) – up to 8 testers split over all locations.

o Upgrade test process and documentation including Quality Centre attribute updating.

o Presented and established a new test design process into the project based on a type of agile approach

o Refined the process of translating Requirements into Test Case design and execution.

o Successfully co-ordinated and managed defects for all UAT phases in liaison with Business management, senior stakeholders and interface stakeholders.

o Managed and co-ordinated the test delivery within a project that has stakeholders and project members based globally (USA, London, India and Singapore).

o Contributed significantly to the introduction of the requirements management process into ALM.

o Managed the upgrade and standardization of ALM attributes, fields and labels for the project

o Daily reporting to management (London and New York) – highlighting Issues and risks.

o Introduced and managed the set up and distribution of test Metrics within the project including Root Cause Analysis of UAT and Production issues.

o Integrated and managed Proof of concept in new testing techniques such as Orthogonal Array and Dependency Structured Matrix.

o Handover activities to strategic vendor resource due to ramp down of TM activities (budget constraints)

Global HR IT Upgrade – Project Start up Oct – Dec 2013 • Onshore Test Manager of new project delivery of HR IT upgrade to new platform (Oracle

upgrade) • Advisor to CS Project management and Wipro offshore test team on test strategy.

Facilitated the test start-up of all test design and set-up of testing deliverables including performance and manual estimations

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• Acted as SME for all test delivery (strategies for functional, non-functional and automation)

• Single point of contact for all liaison between testing and all relevant project stakeholders.

• Role was transitioned successfully to offshore partners for all functional design and execution (in 2014)

Java upgrade project – IT contractor Project/Time Tracking application Jan - June 2013 • Successfully deployed project test delivery with business and IT signoffs. • Management of 2 onshore Test Engineers and responsible for all Test Management of

Java upgrade on internal IT Resourcing and time management tool. • Responsible for managing the scope, resourcing, reporting of system functional test.

UAT co-ordination with Business users as well as co-ordination in the Load and Performance test phase.

Regulatory Reporting Mechanism Tool Mar - July 2013

• Co-ordinated the system functional test approach and planning as well as UAT co-ordination. Co-ordination with 3 testers in India (via WIPRO)

• Successfully delivered the completion of all functional testing leading to UAT and program signoff.

Credit Suisse Private Bank, Zürich July 2007 – December 2012

Project Manager – Global Transformation Testing Jan 2012 – December 2012 • As Project Manager within the Global Testing Department Group, deployed the following

into the IT PB Americas Testing Group (using effective monitoring and tracking techniques): o Global CS PB testing practices and standards as well as standardisation of tools into

the Americas IT PB testing group where there was a best fit for the local conditions o Harmonisation and improvement of stable and release managed software packages

into the Americas’ test environments using JIRA as a management and tracking tool. o Ensured the co-ordination with offshore partners in India that all Test cases in

Quality Center had been cleaned up by following the CS Quality Center guidelines. o Designed and implemented on boarding and knowhow transfer processes in

conjunction with Test Offshoring Manager. Some interaction with the Knowledge Management Manager.

• Worked closely with New York test team to implement strategic deliverables requiring travel to the New York offices of CS. Management & tracking of all required actions and issues focusing on PB America.

• Responsible for the project management of a new release to the global test status reporting mechanism including; o Oversaw the move from a VB/Excel mechanism from Quality Center to the CS

standard IT architectural guidelines using a .NET platform. o Project management of tool developers and technology architects. o Management of testing of the new tool o Oversaw the successful implementation of tool documentation o Successfully deployed (to scope and budget) to global users in Switzerland, EMEA,

APAC and America.

Senior Test Manager – Multiple Projects: Reputational Risk, Credit Options for SMEs and Synthetic Data application landscape Co-ordinator Oct 2011 – December 2011 • The Reputational Risk application is a high visibility management application tool that

is used globally within Credit Suisse. There is no current testing processes applied to the application development and I was invited to setup the testing processes including the setting up of Quality Center along with all relevant documentation for CMMi accreditation. o The application is using .Net and Java technologies. The application development

process was managed via JIRA. o Also responsible for the start of compiling end-to-end test cases including

regression test cases ready for a full handover to the full time test engineer in 2012.

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• The Credit Option for SMEs and Synthetic data projects are test project co-ordination roles ensuring that all business and IT application owners provide sign-off for their own applications following the testing of credit applications (both System Integration and smoke testing).

Portfolio Test Manager – Credit Risk - (EUROM Programme) Jan 2011 – October 2011 Eurom was a pan-European program to ensure that, across the banking divisions, CS credit risk management applications could be used in several regional CS Business centres ensuring multi-currency compatibility – achieved successful deployment: • Over multiple locations within Switzerland, successfully managed and deployed the

testing of 15 credit risk applications that were rolled out to PB operations in Luxembourg and Austria.

• Test sub-programme Management – Monitor, control & co-ordination for the cluster • Responsible for a testing budget of 500,000 CHF • Management (functional) of 3 Test Engineers. Also co-ordination of Business testers • Responsible for system, system integration and UAT level delivery and tracking along

with defect management prioritisation and risk management. Co-ordination with Business Test Manager.

Senior Test Manager - Risk Monitoring Applications – RiskSaver International and Switzerland Feb 2009 – Jan 2011 • Within the credit risk suite of credit monitoring applications (Mainframe and Java

applications): Test Management, Test planning, Test Case design, Test execution & co-ordination for System Integration & UAT alongside Business Users, Test Reporting. Responsible for Test Data. Managing, concurrently at one point, up to 6 application releases.

• Test Manager of Pilot Maintenance projects using tools such as ClearQuest & ReqPro. • Successfully delivered all test projects on time and budget. • Providing help and solutions to software engineering and requirement engineers that

enable better test practices; eg. Advising use of QC for Unit and Unit Integration tests as well as requirement traceability.

Senior Test Manager - Client Reporting Applications (AIS & IPC) July 2007 – Jan 2009 • Managed successfully (functional) a team between 4 and 7 testers (including onshore

vendor testers) which included the planning of all test deliverables within set budgets • Successfully delivered all test projects on time and budget • System and Integration test Execution and Reporting of Test Cases • Test deliverables' reporting and test team status reporting • Evaluated a Proof of Concept for Test Automation with QTP

Non-Project roles/achievements Besides successfully managing project deliverables, was actively engaged in other duties, namely: • Advised on and designed test documentation, processes and supplier agreements in

accordance with CMMI and testing industry best standards. • Responsible for delivering all CMMi Level 3 testing implementation and associated

documentation successfully throughout lifecycle – Planning, Preparation, Design, Reporting & Controlling, Execution and Closure (including lessons learned).

• Managing and implementing "Testing Best Practices" and CS IT PB Test Group official processes

• Deputy for Line Manager (sometimes Sector Head also) – incl. budget tracking, produce department test status reporting and recruitment & interviewing. Cross departmental and service assistance: e.g. translations of official test documents.

• Involved and chaired Test Knowledge transfer sessions. Presented a KT session for Portfolio Test Management

• Actively engaged in the identification/selection and interviewing of Test Managers and Engineers.

• Active representative in global test governance group. Consulted on and for Project Review Boards for testing – particularly reviewing and auditing PRB relevant Test plans (V model & Agile).

• Submission of articles to internal Ideas Board – Topic: Metrics and Domain knowhow sharing

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• OnePPM Resource and Booking manager tasks • Member of the CIO Technical Services Council – Career Development Stream. • Building liaison member – single point of contact for staff to facilitate office & building

working practices

Other Career Summary • Network and FX Test Consultant – Reuters (London and New York, Jan 2004 – July 2007)

Contract • BCP Test Consultant – Reuters News Editorial (London, Sept 2003 – Jan 2004) Contract • Change Project Officer – Barclays Private Bank (London, May 2003 – Aug 2003) Contract • Short term (IT and non-IT) multiple assignments (London, 2002-2003) Contract • Network and FX Test Engineer – Reuters, (London, 1998 – 2002) Permanent • Short term assignments for Viking Direct, Lehman Brothers & Morgan Stanley (London,

1997-1998) • Account Sales Manager for World Courier (London, 1995-1997) Permanent • IT Recruitment Consultant on permanent IT and hardware vacancies/roles (London,

1994-1995) Perm’ • Surveyor on short term contract for a mobile data surveying company (Belgium,1994)

Contract

Relevant Core Technical and Industry Skills & System Tools/Operating Systems • Test Management – Project and Portfolio. Plan, report, control all test projects; defect

management and UAT co-ordination management spread over global locations. • Test Estimation and functional test team management • Test Techniques – Dependency Structured Matrix, Orthogonal Array, Model Based Testing • Test Engineering – design and plan test scenarios/cases; prepare test environment • Resource Management – Identification, Selection and on-boarding of Test Managers/

Engineers • Waterfall, V-Model and Iterative/agile methodologies (incl. RUP awareness) • Planning, delivery & management of Performance/Automation phases and strategies. • BCP/DR testing (Business Continuity and Disaster Recovery) • HP Quality Center (QC v8.2, v9.2, v10, ALM11 and ALM12) • Microsoft Office Suite including PowerPoint, Visio, VSS and MS Project • Requirements Engineering Tools - Rational ClearCase & Clear Quest; Polarion • Understanding of Requirement Types: Use Cases, SCRs, Business Rules, Workflows and

Reports • Systems used: VAX/VMS (until 2007) & Mainframe DB2 (since 2007) • SQL (basic) • Tivoli Network Management Systems (until 2007) • CMM (Reuters) & CMMI (Credit Suisse) – to ML3 (Capability Maturity Model integrated) • JIRA

Other Skills • Languages – English (Mother tongue), French (proficient), German (to competent

business level)

Relevant Qualifications, Certificates & Courses May 2016 Credit Suisse New Manager Program Part 2 Level 1. 2 day offsite April 2016 Credit Suisse New Manager Program Part 1. Level 1 2 day offsite March/April 2016 Oracle Enterprise Data Quality 12c Training (certificate) via Oracle University Part 2 February 2016 Oracle Enterprise Data Quality 12c Training (certificate) via Oracle University Part 1 October 2015 ISTQB Foundation – Agile Tester (SAQ) May/July 2014 Agile based courses - SAFe (Scaled Agile Framework), Scrum Master, Kanban October 2013 Leading Remote & International Teams (certificate) May 2012 Java Application Protocol (JAP) Overview Training (certificate) December 2010 PMP Project Planning, Analysis & Control (certificate)

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December 2010 PMP Identifying Project Risks (certificate) October 2010 FMP – Future Manger Program Training (certificate) August 2010 PMP Project Leadership, Management & Communications (certificate) October 2008 ISTQB Advanced Certificate Test Manager (SAQ) April 2008 ISTQB Foundation Certificate in Software Testing (SAQ) September 2002 Prince 2 Foundation (Led by APM Group) Sept 1990 - July 1993 Brunel University

BA (Hons) European Business Studies with French (+ France stage/placement)

Sept 1988- July 1990 Lancashire Polytechnic BTEC HND Business and Finance with French (+ France stage/

placement) Key Words

UAT Management Planning Testing Regression Strategy System Testing

SDLC SIT ISTQB Integration

L&P Automation Strategy

Monitor & Control

MBT Orthogonal Array

RCA Requirement

HP ALM and QC

Data Mgt Reporting