Creating Next Generation Cloud Computing Operation Support Services by Social OSS Contribution With Telecom NGN Experience

7/30/2019 Creating Next Generation Cloud Computing Operation Support Services by Social OSS Contribution With Telecom NGN Experience

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Creating Next Generation Cloud Computing Operation Support Services by Social OSS

: contribution with Telecom NGN experience

Miyuki Sato

Fujitsu Co. Ltd, Japan

Abstract-- Currently, Cloud network operators and service providers

are managing server, network and storage resources by various

management systems to manage hardware, applications, traffic, and

resources monitoring including bandwidth, storage capacity, and

throughput utilization. However, these systems are not coordinated

with accounting, security and configuration systems to provide

end-to-end service management. Various players are emerging to

provide remote computing and storage resources over the cloud

network.. Telecommunications grade operation systems will be the key

to realize end-to-end service management, and resource managementto assure application quality of service. In this paper we present how the

operation service methodology using Social Cloud OSS will support

end-to-end service management and resource (computing, network and

storage) management over the cloud network. Fujitsus Social Cloud

OSS will provide integrated operation services by supporting group to

group communication, and Enterprise to Enterprise (E2E) application

transactions. Social Cloud OSS is designed to support social

collaboration, and e-commerce applications using the cloud on a

massive scale and lower Total Cost of Ownership than the current

approaches with disparate management systems.

Keywords -- Cloud Computing, Cloud Computing service, Operation

Support Service, Social OSS

I. INTRODUCTIONOver the years we have been developing operation management

system, network management system and network element

management system for Telecom players (Carriers, Service

providers, system integrators, Data centers, enterprises and so on)

based on TMF Management architecture. We have been

providing,

- FCAPS (Fault, Configuration, Accounting,Performance, Security) management.

- Traffic and Quality management- Inventory management- Provisioning, Configuration/Back up/Restore- ITIL management

It was never on the consumer networks or the so-called social

networks where in the complexity is enormous and

mind-boggling.

Instead of a set of disparate applications, service centricity will be

the focus of next generation Operation Systems.

EM

BM

NM

SM

EM Diagram.1 TMF management architecture

As for the resource of cloud computing, following systems are

installed for management purpose.

-

Network element management system per eachelementlike network, server, storage resources

- Traffic and Quality measurement- Dash board for integrated view

Current management systems consists of different vendor systems

and open source applications which focuses on a particular

network element. As for domain knowledge, operation

management and service management are considered as future

topics.

In this paper a new methodology is presented which explains how

Fujitsu will provide operation service by Social cloud OSS [Ref.

10]) supporting end-to-end service, resource and network

management over the cloud network by utilizing small group togroup communication as well as Enterprise to Enterprise (E2E)

application transactions. Fujitsus Social Cloud OSS will help to

make multi vendor, multi technology, multi groups operation

smoothly, and this methodology would also enable telecom

players to use existing systems and services over the cloud to

provide support for the entire society.

II. LESSONS LEARNED FROM PAST EXPERIENCEFujitsu has been developing OSSs for carriers and service

providers since 1996 [Ref. 1, 2, 3, 4]. Based on our past

experience we understand

1. Operation service is necessary to consider the following.

- What Operation services are required for user groups

- What Operation service are required for application management

-What is the impact on collaboration operation services based on

domain knowledge

-What is the necessary range for Operation service

2. Deployment Environment for management

Following network environment is suitable for deployment if one

2010 Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises

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DOI 10.1109/WETICE.2010.19

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is planning on NGN.

IP-V

PN

SG W

Storage and Se rver

Contens ProviderG W

W-LA N/W iMax

G W

Se rvice Edg e

Tenant managem ent

Enterprise

CE

Service Edge

G W

^

Service Se rver

Cloud

Network

Diagram.2 NGN Architecture

3. Necessary requirement for Management of applications

- Multi-service management, unique Service bus and OpenDB and Data mining engine to handle FCAPS to SLA

- Operation management by supporting Multi vendor, Multitechnology, Multiple view

- End to End QoS enablement support- Select robust safety & security along with scalable

architecture

4. Additional value added management services and their

immediate benefits

- Multiple Services addition introduces new subscribers which

results in substantial increase in revenue.

- Remote management and maintenance services will increase due

to operation services framework

- Service focus helps in reduction of OpEX and CapEX for

PlayersEasy to Identify and Localize the faults increase in customer

satisfaction

- Multiple services from single service provider along with

integrated bill for all services help end users enormously

Supports multiple core and access networks (ADSL, PON,

WiMAX, FMC and so on) along with operational

management support for emerging ubiquitous networks

5. Additional value added management functions that should be

part of the systems are

- Trend analysis for proactive problem resolution

- Multi-service management for service creation anddeployment along with problem resolution

- Multiple views for Physical, Logical- Network resource selection per service- Work group knowledge management- Domain knowledge base view delivery- Robust safety & security along with scalable architecture- SLA with QoS and COS for Operation I/F for Home and

small group, enterprise users for easy access to multiple

Networks and Services

6. Require improvements in the current Telecom OSSs

- Too much focused on network operation management rather

than customer service management

- Hefty competition among many service providers for creating

new services to customers Single OSS can not support all

services (narrow focus)

- Many Content providers and Enterprises also have desire to

provide new services but they do not have any means or ideas

how to do this (existing OSSs are too difficult to handle)

- No generic OSS which can support all business players (Carrier,

Service Provider, Content provider, Enterprises and End

customers) and provide service assurance

- Most of the OSSs are focused on few technologies, few access

networks and few vendors with limited service support

- Current OSSs are not future proof

III. SOCIAL CLOUD OSS FEATURES, BENEFITS ANDDEPLOYMENT SCENARIOS OVER CLOUD

COMPUTING:

Current Cloud Network

Operation Service (OSS services) supports technologiessuch as FMC, WiMAX, MVNO, LTE, HGW, PLC,

Sensors and TAG.(With element management system, if

necessary.)

SOA based Architecture (Service Oriented Architecture):helps many players to come out with new services

quickly

FCAPS and SLA supportScalability

Service Scalability Cloud OSS Service can handle home users to

enterprise users, from small home network to large

corporate network (nation-wide with so many

nodes) , from small contents provider to large

carriers

It also has individual management systems andinterfaces to handle all the players

End to End QoS support To achieve End to End QoS, Policy control, SLA,

Provisioning, Route select are supported

From Home user GW to Regional level GW andAccess GW probes can be placed and OSS

services provide features to collect data from all

these devices This helps in understanding what

and how the network is behaving Helps every

player to provide QoS and Service Assurance to

end customer

Unique Service bus and Open DB Data mining engine

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concept

OSS services system (Social OSS) has servicebus in cooperation with the lines of Service

Oriented Architecture (SOA), which provides

opportunity for content providers to register their

services (Service Plug-ins) at Service providers.With this end users are presented with many new

services

Data mining engine offers the trend of the usestate and resource information and the demand

forecasts to Service Provider and Contents

Provider (Third party provider).

Template based Service Creation support OSS service provides Service Templates to

Service Providers and content providers to create

new services easily and quickly

FCAPS that has been offered in the previousversion is provided in Cloud OSS services aswell

Domain view and Map engine

Conceptual view where in each player is managed by systems

(management systems) and interfaces They are grouped

into what are called players domains.

Here are some of the views:

Global View: In this view you can see how the domain of each

players like Carrier, Service providers, FMC

providers, Enterprise users, Content providers, 3rd

Party providers and Home users are connected to

the OSS services and their interfaces

Also Application are connected to the OSSservices and their interfaces.

The global view and conceptual views provideoverall view of the entire network

We can see the details of the latest technologies ona geographical map using high speed Map engine.

Similarly in the case of Players view we can seeindividual players details and in Service view we

can see individual Services details and how they

are linked to each players.

These screens will give an idea how Cloud OSSservices are different from legacy OSS systems

Carrier View

In this Carriers can see composition of Core network,traffic details and problems in the network along with

technology information

If a customer has contracted the logical networkresources configuration from the Carrier he will be

presented with operational details in terms of Service

and Fault information, and operation knowledge..

Faults are identified using Visual meansFixed mobile convergence service

In this Deployment scenario we are showing how the operation of

FMC service is managed. Operators can see both mobile and fixed

domains in a single view. Helps the operator to see thecomposition of domain (network), traffic and the faults that occur.

Also helps the operator to manage the FMC network easily.

Some of the possible scenarios for FMC Service.

Assuming a customer has subscribed to FMC service hisfamily / employer can monitor his location (even when

he is in train, bus or car). If he is outside the range then

in the Gateway management system one can see a

grayed out Mobile phone symbol. By clicking the

symbol we can actually view whether he is within the

cell area or outside. Also a message will be flashed on

the mobile phone of the subscriber indicating every timewhen he switches from Fixed to Mobile and Mobile to

Fixed network

Home Users Management service

In this Scenario we are showing how a home user can manage

devices as well as the services he / she subscribed.

Home user first logs into Service providers Gatewayand registers with the Service Provider

Home user can select different services and subscribe thesame

These services could be in the form of managing homeappliances, TV, Cooling service, Power situation,

security service, etc.

Once the services are subscribed then logging into homegateway a subscriber can monitor all the devices from

where ever he / she is located using Home Gateway

Management system (HGMS)

From HGMS home user can monitor and Scheduleservices, monitor and manage the devices operational

status, service usage and also take reports of service

status

Enterprise Users management service

This scenario explains how enterprise users are supported in

Operation Services

Enterprise users can register with Service providersservice gateway for all the services they require and

devices management and so on.

Once the Services are subscribed then using Enterprisemanagement system users can monitor their services

and devices located in each floor or each building of

the entire enterprise

They can monitor traffic parameters, Troubles,

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bandwidth and service usage patterns in each floor

Tenant Management Service

In this scenario it is explained how large apartments can be

managed centrally.

For instance apartment owner can subscribe the manyservices and the same can be provided to residents of the

apartment

Using Tenant management system owner of the buildingcan monitor the devices located in each building and

maintain their service condition

Also tenants can subscribe to new services from thetenant management system

Service Provider management service

In this scenario we are showing how 3rd

party providers, content

providers and large enterprises who want to provide services can

register themselves with the service provider.

Secondly how a service provider can decide which 3rd party

provider or content provider he should partner with using business

management and analysis tool

First of all 3rd Party providers, content providers andenterprises should register themselves with the Service

provider using service gateway

Then these services will be available for end users topick up. Once a home user subscribe to a particular

service then the 3rd party provider can manage that

service using Service provider s network

Using the BML (Business Management tool) toolservice provider can analyze the service characteristics

of the 3rd

Party providers and others and then decide to

partner with themUsing BML tool one can see the service availability of

various providers, performance characteristics like power

consumed and so on

OSS service benefits

Benefits to CARRIER

Operation cost reduction: With the Single OSSproviding support for many access technologies the

services investment for new OSS services are reduced

drastically

Subscriber base increased to many folds due to thirdparty providers also taking up services this in turn

results in increase in revenue

Benefits to SERVICE PROVIDER

Less Capital investment and new service introduction isquick and easy

Enterprise/individual and Contents Providercould joinfor new services and this in turn reduces advertisement

and maintenance costs

Based on Customer's location, profile and usage patterns

selective advertisements can be done. As a result,

advertisement efficiency improves which in turn helps in

the reduction of marketing cost

Benefits to CONTENTS PROVIDER

By registering with Service provider many new businessopportunities comes to content providers

Service providers subscribers will be benefitted withless service fee which in turn increases new customer

acquisition

Easy to monitor service trendsBenefits to Enterprise

Many enterprises can start providing new services like Printer

maintenance, Air-con maintenance, IP-TV service, etc. This helps

other enterprises and building owners to take selective services.

IV. CLOUD OSS SERVICE PLATFORM BY SOCIAL OSSSocial OSS is created to support any users in any domain, whether

they are aware or not, and supports to create service for subscribers,

enterprises, service providers, etc by dynamic domain view

technology..

Diagram 3 : OSS services platform by Social OSS: To realize Domain expansion

Social OSS services will be able to expand the currentdomain to the new business domain by utilizing Service

level object definition and execution experience with

Social OSS store and analysis, collaboration engine..

Social OSS Platform is built on(1)Technology to connect multiple networks, various

services, applications and people.

(2)Carrier know-how acquired over the years and applied

as Harmonic technology.

(3)Other components of the platform include End-user

Contribution to Large scale

data and subscriber

OSS Knowledge for Large network

Utilize OSS Knowledge as service

Access, LTE,WiMAX,

MVMO,

Sensor,RFID

Ubiquitous

Information center, OutsourceAutomation,

Business Develop

Communication networkBasic service

Quick detection, impact

analysis, action Fault, Report

Same level as

others

Sharing of resource, Reflection

to Life cycle

Differentiation

Monitoring and Action for

Service level

Protect own

domain

Requirement for Operation Service

technology (SLO)

Service level

Information center, OutsourceAutomation,

Business Develop

Communication networkBasic service

Quick detection, impact

analysis, action Fault, Report

Same level as

others

Sharing of resource, Reflection

to Life cycle

Differentiation

Monitoring and Action for

Service level

Protect own

domain

Requirement for Operation Service

technology (SLO)

Service level

Service level /

Requirement

Service level /

Requirement

Service level /

Requirement

Service level /

Requirement

Deployment

Deploy

ment

Service level /

Requirement

Service level /

Requirement

Deploy

ment

Sales/customer is large, the # of customers is small, Customization Sales/customer issmall, the # of customeris la rge, less customization

Customi

zationSales are

large/ one

customer

The # of

customers

is small.

Customi

zationSales are

large/ one.

customer

The # of

customers

is small.

Systematiza

tion

Sales are

small /one

customer

The # of

customers

Is huge.

As is

Sales are

small / one

Customer

The # of

customers

StrongWeaknow

Entry a lotOppor

tunity

MarketMovement

Network

connection

Ubiquitous, Consumer

electronic,CPE

Government, Carrier,Power, Providers,

Service providers,Large enterprise

Business domainas healthcare,education, etc,

One platform- systematization by selection

of applicationapproach

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Management, Service Management for

ACD/MIS/Call Center, Multi-tenant, Service Plug-in,

Relationship/Connection/Time Management,

Scalability, Knowledge Management and End-End

FCAPS

V. CONCLUSIONIn the last paper, the concept of Social OSS and its relevant to

service providers (everyone who provides services are put in this

category Carriers, Network providers, content providers and so

on) were explained in detail. Introduced the concept of SLO

(Service Level objects) and how it can provide various class of

services. It was also mentioned that Fujitsu would continue to

develop this concept and build an eco system around it.

In the current paper it is described how we have moved from the

concept to reality. Fujitsu did build a system using its past

experience and are in the process of taking it to the service

providers for testing. Still lot of work needs to be done before itcan be put to use on a massive scale.

By deploying Social OSS services over the cloud it is possible to

create a new breed of Information center services.

Diagram 4 : OSS services summary

Social OSS by design collects many operational parameters of

services that are deployed, systems that run these services and

Players (users) who uses these systems and services. To top it all

since all these systems are deployed over the cloud it is possible to

centralize every bit of information

Some of the example information center services include:

- Risk detection and new awareness

- Situation management and sign management

Other OSS services example include

z Next Generation Cloud DC, MSP, OSS for SystemIntegration and Services

-Improvement for quality of operation/quick recovery,

for integrated organization

-Control based on SLA and visualization of action lists

between operation servers.

z Information Center Business with Operation knowhow byusing the cloud

-Visualization of nation wide bridge repair plan/DB and

maintenance knowhow use

Roundabout information for repair/construction

planning

Information center/Outsourcing business model for

local government

z OSS for Service Provider, connecting RFID, networksensors, Home GW, etc. by using the cloud

-Monitoring, requesting, claiming, solving the status of

service and application

Lifecycle maintenance and repair parts management

for airline industry, etc.

Next step for Social OSS is to find out how the information

collected by deploying such systems can be utilized for enhancing

the operational efficiency of each of its users over a period of time.We strongly believe that by analyzing the information collected it

is possible to build better systems and also provide numerous other

services to end users

VI. REFERENCE[Ref. 1] Miyuki. Sato, Kiyoh Nakamura, Sharad Kumar, David Liu, Rao Mikkilineni,

End-To-End Multimedia Service Management: Enabling Collaboration In a

Distributed Enterprise Environment, Pacific Telecommunications Conference,

Hawaii, Jan. 1996

[Ref. 2] Miyuki. Sato, Fu-Tin Man, Rao Mikkilineni, A 21st

Century Solution

Platform for Telecommunications Service Providers in the Pacific Rim, Pacific

Telecommunications Conference, Hawaii, Feb. 2000

[Ref. 3] Miyuki. Sato, Fu-Tin Man, Dense Wavelength Division Multiplexing

Network Management, SubOptic2001, May 2001

[Ref. 4] Miyuki. Sato, Fu-Tin Man, Service Management of MPLS-Based Virtual

Private Networks, MPLS/GMPLS World Regional Conference, Mar. 2003

[Ref. 5] Michael Armbrust, Armando Fox, Rean Griffith, Anthony D. Joseph, Randy

Katz, Andy Konwinski, Gunho Lee, David Patterson, Ariel Rabkin, Ion Stoica, and

Matei Zaharia, Above the Clouds: A Berkeley View of Cloud Computing, EECS

Department, University of California, Berkeley, Technical Report No.

UCB/EECS-2009-28, February 10, 2009

[Ref. 6] Riichirou Take, "Virtualized IT Platform for Cloud Computing Era", Fujitsu

Volume60 No.3 , May 2009

[Ref. 7] A. Weiss. Computing in the clouds. Networker,

11(4):1625, Dec. 2007.

[Ref. 8] R. Buyya, C. S. Yeo, and S. Venugopal, Market oriented cloud computing:

Vision, hype, and reality for delivering IT services as computing utilities. In

Proceedings of the 10th IEEE International Conference on High Performance

Computing and Communications, 2008.

[Ref. 9] Riichirou Take, "Virtualized IT Platform for Cloud Computing Era", Fujitsu

Volume60 No.3, May 2009

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[Ref. 10] Miyuki. Sato, Creating Next Generation Cloud Computing based Network

Services and The Contributions of Social Cloud Operation Support System (OSS) to

Society, Proceedings of the 2009 18th IEEE International Workshops on Enabling

Technologies: Infrastructures for Collaborative Enterprises

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Creating Next Generation Cloud Computing Operation Support Services by Social OSS Contribution With Telecom NGN Experience