Correspondence - Business Glossary

8/12/2019 Correspondence - Business Glossary

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Business Correspondence Glossary

apologize, verb say "sorry" izviniti se

approach

nounmethod or style of doing something pristup (nain)

attitudenoun outlook on life stav, stanovite, pogled na ivot

by invitation only only those who are asked to come will e allowed in

commenceverb start poeti, zapoeti

complimentaryadjective free

concernsnoun pro lems, issues

confidentialadjective private ! poverl ivo

conscientiousadjective cares a out #uality of work ! savestan

contributionnoun individual effort or support in a group doprinos, udeo

convenientadjective suita le, favoura le, makes life easy pogodan, povol an

cooperationnoun the act of working together ! saradn a

coordinatornoun person who organizes something organizator

dedicationnoun a lot of effort put into something posve$enost, predanost

dependableadjective can e trusted ! pouzdan

disregardverb ignore, pay no attention to zanemariti, ne o azirati se

do not hesitate phrase don%t wait ne okleva te

droppedverb fell to a lower amount


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effectiveadjective produces a positive response

efficientadjective performs well

enclosedadjective included inside ! priloen

encouragedverb persuaded or inspired ! ohra ren

enquire (BrE)inquire (AmE)verb

looking for information

e travaganza

noune&citing and rare event

formaladjective following set re#uirements

gratefuladjective thankful

guaranteeverb promise

impactnoun effect

indicatesverb shows

invoicenoun document detailing purchases and money owed

latestadjective most modern

lay!off verb

take a o away from an employee (when employee is notat fault)

noticenoun document that indicates a change or event

outstandingbalanceadjective

money still owed

pleasurenoun en oyment

postpone (v) delay until later


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preferredcustomer uyer who comes ack often

presentverb award something to someone

professionaladjective e&hi its suita le ehaviour on the o

profoundadjective deep

punctualnoun always on time

reach meverb find and talk to me

recordsnoun files that keep track of usiness matters

regardingverb eing a out

regretverb feel ad

reliable

adj dependa le

replacementnoun someone who fills the position of another

representativenoun

a person who acts on ehalf of another person, company,policy'''

resignationnoun the act of leaving a o position

respectedadj considered good and honest

retirementnoun

a permanent leave from the workplace (usually due toaging)

senior staff noun

employees who hold high positions or have een working atthe same place for a long time

severancenoun money paid to make up for a separation

sharpadverb e&actly (in reference to time)


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s"yroc"etedverb went up higher very #uickly

stoc"noun share in ownership

struggleverb work at with difficulty

sufficientadj enough

supportnoun financial help

#$B$A o e *nnounced

versatileadj with a variety of skills and a ilities

%elcomeadjective (happily) permitted to do something

The Start

Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formalrelationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

The Reference

With reference to your advertisement in the Times / your letter of 23 rd March / your phone calltoday...

Thank you for your letter of March 5 th .

The Reason for Writing

I am writing to inquire about

apologize for

confirm

Requesting

Could you possibly?I would be grateful if you could...


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Agreeing to Requests

I would be delighted to

Giving Bad News

UnfortunatelyI am afraid that

Enclosing Documents

I am enclosing

Please find enclosed

Enclosed you will find

Closing Remarks

Thank you for your help.

Please contact us again if we can help in any way.

...there are any problems.

you have any questions.

Reference to Future Contact

I look forward to ...

hearing from you soon.

meeting you next Tuesday.

seeing you next Thursday.

The Finish

Yours faithfully, (If you don't know the name of the person you're writing to)

Yours sincerely, (If you know the name of the person you're writing to)

Best wishes,

Best regards, (If the person is a close business contact or friend)


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10 good opening lines

We need an opening line in a business letter or professional email:to make reference to previous correspondence; to say how we found the recipients name/address; to saywhy we are writing to the recipient.

With reference to your letter of 8 June ! "

! am writing to en#uire about " $fter having seen your advertisement in " ! would like " $fter having received your address from " ! " ! received your address from " and would like " We/! recently wrote to you about " %hank you for your letter of 8 &ay. %hank you for your letter regarding " %hank you for your letter/e'mail about " !n reply to your letter of 8 &ay "

10 good closing lines

We need a closing line in a business letter or email:to make a reference to a future event; to repeat an apology; to offer help

!f you re#uire any further information feel free to contact me. ! look forward to your reply. ! look forward to hearing from you. ! look forward to seeing you. (lease advise as necessary. We look forward to a successful working relationship in the future.

)hould you need any further information please do not hesitate to contact me. *nce again ! apologise for any inconvenience. We hope that we may continue to rely on your valued custom. ! would appreciate your immediate attention to this matter.


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&ocabulary

'ordPart of speech eaning E ample entence

alternativesnoun other options

+e can%t offer you the raise youre#uested, ut let%s discuss someother alternatives '

amplifyverb

e&pand give moreinformation

-ould you amplify on your proposalplease'

arbitrationnoun

conflict that isaddressed y using aneutral third party

+e%re etter to settle this etween us,ecause a formal arbitration will

cost oth of us money'

bargainverb

try to change aperson%s mind yusing various tactics

+e bargained on the last issue forover an hour efore we agreed totake a reak'

bottom!linenoun

the lowest one iswilling to go

.%ll accept a raise of one dollar perhour, ut that%s my bottom!line '

collectiveadj together

his is a collective concern, and itisn%t fair to discuss it without /ariepresent'

compensateverb make up for a loss

.f you are willing to work ten e&trahours a week we will compensateyou y paying you overtime'

complyverb agree

.%d e willing to comply if you canoffer me my own private office'

compromise

verb

changing one%smind0terms slightly

in order to find aresolution

+e are willing to compromise onthis issue ecause it means so muchto you'

concessionnoun

a thing that isgranted or accepted

. think we can offer all of theseconcessions, ut not all at once'

conflictresolutionnoun

general term fornegotiations

.t is impossi le to engage in conflictresolution when one of the partiesrefuses to listen'

confrontverb present an issue tosomeone directly

. confronted my oss a out eingundervalued, and we%re going to talk a outthings on /onday'


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consensusnoun agreement y all

.t would e great if we could come toa consensus y 1233 4'/'

cooperationnoun the working together

. have appreciated your cooperationthroughout these negotiations'

counterproposalnoun

the offer0re#uestwhich is presentedsecond in responseto the first proposal

.n their counter proposal theysuggested that we keep theircompany name rather than creating anew one'

counterattac"verb/noun

present other side ofan issue

efore we could start ourcounterattac" they suggested wesign a contract'

counterpartnoun

person on the otherside of thenegotiations

. tried to close the discussions atnoon, ut my counterpart would notstop talking'

cordiallyverb/noun politely

.n the past . have had little respect for thatclient, ut today she spoke cordially andlistened to my point of view'

demandsadv

needs0e&pectationsthat one side

elieves it deserves

hey had some last minute demandsthat were entirely unrealistic'

deadloc"noun

point where neitherparty will give in

+hen the discussions came to adeadloc" we wrote up a letter ofintent to continue the negotiationsne&t week'

disputenoun

argument0conflict . was hoping to avoid discussing lastyear%s dispute , ut /onica is stillholding a grudge'

dominateverb

have the mostcontrol0strongerpresence

/a& has such a loud voice, he tendsto dominate the conversations'

entitledadj

e deserving of /y contract says that . am entitledto full enefits after si& months ofemployment'

fle ibleadj

open0willing tochange

+e have always een fle ible interms of your working hours'

haggling arguing ack and +e%ve een haggling over this issue


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verb forth (often a outprices) for too long now'

hostilitynoun

long!term angertowards another

. want you to know that we don%thave any hostility towards your

company despite last year%s mi&up'

high!ballverb

make a re#uest thatis much higher thanyou e&pect to receive

.%m planning to high!ball mye&pectations when . open thediscussion'

impulsenoun

#uick decisionwithout thought ortime

. acted on impulse when . signedthat si&!month contract'

indecisiveadj

has difficultychoosing0making adecision

hey were soindecisive

we finallyasked them to take a reak and comeack ne&t week'

leveragenoun

( argaining power)something that givesone party a greaterchance at succeedingover another

+e have a little it of leverageecause we are the only stationary

company in town'

log!rollingverb trading one favourfor another

*fter a it of log!rolling we came toan agreement that pleased oth ofus'

lo%!ballverb

offer somethingmuch lower than youthink the opponentwill ask for

. was e&pecting my oss to lo%!ballin the initial offer, ut he proposed afair salary increase'

mislead

verb

convince y alteringor not telling the

whole truth a outsomething

hey misled us into thinking that

everything could e resolved today'

mutualadj agreed y oth or all

he decision to call off the mergerwas mutual '

ob*ectivenoun goal for the outcome

/y prime ob*ective is to have myfamily mem ers added to my enefitsplan'

point of vie%noun person%s ideas0thoughts 5rom my point of vie% it makes moresense to wait another si& months'


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pressureverb

work hard toconvince another ofan idea

6e pressured me to accept theterms y using intimidation tactics'

proposal

nounargument to present +hile . listened to their proposal .

noted each of their o ectives'

receptiveadj

open to0interested inan idea

6is positive ody languagedemonstrated that he was receptiveto our suggestions'

resentmentnoun

anger held onto froma previous conflict

/ary%s resentment stems from ournot choosing her to head the pro ect'

resistancenoun

a display of

opposition

+e didn%t e&pect so much resistance

on the final issue'

resolveverb

end conflict, come toan agreement

efore you can resolve yourdifferences you%ll oth need to calmdown'

tacticsnoun

strategies used toget one%s goals met

here are certain tactics that allskillful negotiators employ'

tensionnoun

feeling ofstress0an&ietycaused y heavyconflict

here was a lot of tension in the

room when 7eorge threatened to#uit'

trade!off noun

terms that areoffered in return forsomething else

8ower payments over a longer periodof time sounded like a fair trade!offuntil we asked a out interest charges'

ultimatumnoun

a final term that hasserious conse#uencesif not met

6is ultimatum was that if . didn%tagree to give him the raise he askedfor, he%d #uit today without twoweek%s notice'

unrealisticadj

very unlikely tohappen

.t%s unrealistic to think that we willhave all of our demands met'

victorynoun a win

+e considered it a victory ecausethey agreed to four of our five terms'

yieldverb

to give in toanother%s re#uests

he client will only yield to ourconditions, if we agree to work over

the holiday weekend'


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Ban"ing

9 Balance n. the difference etween credits and de its in an account

: ban" charges n. money paid to a ank for the ank%s services etc

; Branch n. local office or ureau of a ank

< Chec"boo"+

n. ook containing detacha le checks che#ue ook =>

1 chec" + n. written order to a ank to pay the stated sum from one%s

account che#ue =>

? credit n. money in a ank a0c sum added to a ank a0c moneylent y a ank also v.

@credit card n. (plastic) card from a ank authorising the purchasing ofgoods on credit

A currentaccountn. ank a0c from which money may e drawn at any timechecking account =B

C debit n. a sum deducted from a ank account, as for a che#ue !also v.

93depositaccount n. ank a0c on which interest is paid savings account =B

99 fill in+ v. to add written information to a document to make it

complete to fill out =B

9: interest n. money paid for the use of money lent ! interest rate n.

9; loan n. money lent y a ank etc and that must e repaid withinterest ! also v.

9< overdraft n. deficit in a ank account caused y withdrawing moremoney than is paid in

91 pay in v. Dpaid, paid E to deposit or put money in to a ank account

9?payee

n. person to whom money is paid

9@paying!in slip n. small document recording money that you pay in to aank account

9A standing order n. an instruction to a ank to make regular payments

9C statement n. a record of transactions in a ank account

:3 %ithdra% v. D!dre%, !dra%n E to take money out of a ank account !withdrawal n.


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Company tructure

9 Accounts -ept$ n. department responsi le for administering a company%sfinancial affairs

: A$G$ $ + abbr. *nnual 7eneral /eeting of a company%s

shareholders; board of directors n. group of people chosen to esta lish policy for andcontrol a company

< chairman + n. person who heads a oard of Firectors head of a

company chairperson1 director n. a mem er of the oard of directors

?e ecutiveofficer +

n. person managing the affairs of a corporation ! chiefe ecutive officer n.

@headquarters n. a company%s principal or main office or centre ofcontrol

A manager n. person responsi le for day!to!day running of a dept'

e&ecutive officer =B

Cmanagingdirector +

n. senior director after the chairman responsi le for day!to!day direction

93 ar"eting -ept$ n. department that puts goods on market, inc'packaging, advertising etc

99 organisationchartn. a ta le or plan showing a company%s structuregraphically

9: .ersonnel -ept$ n. department responsi le for recruitment and welfare ofstaff or employees

9; president + n. the highest e&ecutive officer of a company head of a

company

9< .roduction -ept$ n. department responsi le for physical creation ofproduct

91 .urchasing -ept$ n. department responsi le for finding and uyingeverything for a company

9? / 0 - -epartment n. department responsi le for Gesearch andFevelopment of (new) products

9@reception n. the place where visitors and clients report on arrival ata company

9A ales -epartment n. department responsi le for finding customers andmaking sales

9C shareholder n. person who holds or owns shares in or a part of acompany or corporation

:3 vice president + n. any of several e&ecutive officers, each responsi le for

a separate division


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Contracts

9 agreement n. an arrangement etween two or more people, countriesetc contract

: appendi n. additional or supplementary material at end of contract,ook etc

; arbitration n. settlement of a dispute y a person chosen y oth parties! to arbitrate v.

< article n. a particular statement or stipulation in a contract etcclause

1 clause n. a particular statement or stipulation in a contract etcarticle

? condition n. anything necessary efore the performance of somethingelse

@force majeure n. superior, power unforeseea le event e&cusing one partyfrom fulfilling contract

A fulfil v 2 to satisfy a condition to complete the re#uired task to

fulfill=B

C herein adv 2 in here in this (document etc)

93 hereinafter adv 2 in the following part (of this document etc)

99 hereto adv 2 to this (document etc) Deg2 attached heretoE

9: heretofore adv 2 up until now until the present efore this

9; in behalf of in the interests of (person etc) for (person etc) on ehalfof =>

9< null and void invalid without legal force not inding

91on the onehand on one side ! on the other hand on the other side

9? party n. the person or persons forming one side of an agreement

9@stipulate v. to specify as an essential condition ! stipulation n.

9A terms n. conditions or stipulations

9C %arrant v. to give formal assurance to guarantee

:3 %hereas con 2 it eing the case that in view of the fact that Dinintroduction to contractsE


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Hmployment

9 bonus n. additional pay given to employee as incentive or reward

:curriculumvitae +

n. short account of one%s education, career etc -I =>

resume =B resume =B

; dismiss v. to remove or discharge from employment to sack

Dcollo#'E to fire =B

< employer n. person or firm who employs people ! employee n.person employed

1 fire+

v. Dcollo#'E to dismiss

? intervie% v. an oral e&amination of an applicant for a o ! also v.

@

ma"e

redundant + v. Dmade, made E to dismiss ecause of not eing needed !

redundancy => n.

A maternity leave n. period of a sence from work (for a woman) when havinga a y

C notice n. advance warning of intention to resign ! to give ortender one1s notice v.

93 per" abbr. per#uisite something additional to regular salaryDeg2 free meals a carE

99 personnel n. the people who work for a firm

9:personnelofficer n. manager responsi le for recruitment, training andwelfare of personnel

9; promotion n. advancement in rank or position ! to promote v.

9< prospects n. opportunity for success, promotion etc

91 recruit n. to look for and employ personnel ! recruitment n.

9? resign v. to give up a o ! letter of resignation n.

9@retire v. to leave employment, esp' ecause of age ! retirementn.

9A salary n. a fi&ed, regular payment, usually monthly, made yemployer to employee

9C staff n. the people who work for a firm or a particulardepartment employees

:3 ta"e on v. Dtoo", ta"en E to employ to hire


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2mport!E port9 bill of lading n. list of goods and shipping instructions way ill

: c$0f$ abbr. cost J freight2 includes shipping to named port utnot insurance

; c$i$f$ abbr. cost, insurance J freight2 includes insurance and

shipping to named port< cargo n. goods or products that are eing transported or shipped

1 certificate oforigin n. a document that shows where goods come from

? container n. huge o& to hold goods for transport ! container portn. to containerise v.

@customs n. 3 government ta& or duty on imported goods 4 officialswho collect this ta&

A declare v. to make a statement of ta&a le goods ! customs

declaration form n.C f$a$s$ abbr. free alongside ship Dincludes delivery to #uaysideut not loadingE

93 f$o$b$ abbr. free on oard2 includes loading onto ship

99 freight n. goods eing transported cargo

9: irrevocable adj. that cannot e undone unaltera le ! irrevocableletter of credit n.

9; letter of credit n. a letter from a ank authorising a person to drawmoney from another ank

9< merchandise n. things ought and sold commodities wares ! also v.

91 pac"ing list n. a document that is sent with goods to show that theyhave een checked

9? pro formainvoicen. an invoice or re#uest for payment sent in advance ofgoods supplied

9@quay n. a solid, artificial landing place for (un)loading shipswharf ! quayside n.

9A ship v. to send or transport y land, sea or air ! also n.shipment n.

9C shipping agent n. a person acting for or representing a ship or ships at aport

:3 %aybill n. list of goods and shipping instructions ill of lading !air %aybill n.

2nsurance9 actuary n. a person who calculates risks for insurance companies

: assessor n. a person who calculates the value of something Deg2 auilding, car etcE

; claim n. an application for payment under an insurance policy !

to ma"e a claim v.< comprehensive n. Dof an insurance policyE all!inclusive providing


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@evidence n. information presented to a court to prove or support apoint in #uestion

A guilty adj. responsi le for wrong culpa le ! guilt n. - not guiltyadj.

C *udge n. official with authority to hear and decide cases in a courtof law ! also v.

93 *ury n. a group of people chosen to hear the evidence of a caseand give a decision99 la%suit n. a trial at court etween two private parties

9: la%yer n. a person trained in law and who advises or representsothers

9; plead v. 3 to defend a law case 4 to declare oneself to e guilty ornot guilty ! plea n.

9< sentence n. 3 decision of a court, esp' as to the punishment 4 thepunishment ! also v.

91 solicitor n. 9 => lawyer advising clients J riefing arristers : =B lawofficer for a city etc

9? sue v. to start legal action against someone in a court of law !la%suit n.

9@sum up v. to summarise J review the evidence of a case !summing up n.

9A trial n. a formal e&amination of a case in a court of law ! to tryv.9C verdict n. the formal decision or finding of a udge or ury

:3 %ithoutpre*udice without detriment or damage to a legal right or claim

ar"eting

9 brand n. a particular make of product ! to brand v. ! brandedadj.

: consumer n. the person who uys and uses a product or service ! toconsume v.

; cost v. Dcost, costed, costedE to estimate the price of making aproduct ! costing n.

< develop v. to create a new product or improve an e&isting one !product development n.

1 distribution n. the delivering of products to end!users, inc' advertising,storing etc

? end!user n. the person, customer etc who is the ultimate (and so real)user of a product

@image n. the concept or perception of a firm or product held y thegeneral pu lic

A label n. small piece of paper, metal etc on a product giving

information a out itC launch v. to introduce a new product, with pu licity etc ! productlaunch n.


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93 mail order n. the selling of goods y post ! mail!order catalogue n.

99 mar"etresearchn. study of consumers% needs J preferences, often for aparticular product

9: pac"aging+

n. the wrapping or container for a product

9; point of sale n. the place where a product is actually sold to the pu lic !point!of!sale adj.

9< product n. something made to e sold merchandise DincludesservicesE ! to produce v.

91 publicrelationsn. creation and maintenance of a good pu lic image ! publicrelations officer n.

9? registered adj. registered or officially recorded as a trademark ! 6abbr. ! to register v.

9@sponsor n. firm supporting an organisation in return for advertisingspace ! also v.

9A $'$7$#$ Abbr. Btrength, +eaknesses, Kpportunities, hreats

9C total product n. the whole product, inc' name, packaging, instructions,relia ility, after!sales etc

:3 trademar" n. special sym ol, design, word etc used to represent aproduct or firm ! " abbr.

eetings

9 A$G$ $ abbr. *nnual 7eneral /eeting

: A$7$B$ abbr. *ny Kther usiness Dusually the last item on anagendaE; absent adj. not here not at the meeting not present< agenda n. a written programme or schedule for a meeting

1 apologies n. item on agenda announcing people who are a sentapologies for a sence

? ballot n. a type of vote, usually in writing and usually secret!secret ballot n.

@casting vote n. a deciding vote (usually y the chairman) when thevotes are otherwise e#ual

A chairman n. the person who leads or presides at a meetingchairperson chair

C conference n. formal meeting for discussion, esp' a regular one held yan organisation

93 conference call n. telephone call etween three or more people in differentlocations99 consensus n. general agreement

9: decision n. a conclusion or resolution to do something ! to decide

v.9; item n. a separate point for discussion Das listed on an agendaE


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9< matters arising n. item on agenda for discussion of what has happened asa result of last meeting91 minutes n. a written record of everything said at a meeting9? pro y vote n. a vote cast y one person for or in place of another9@sho% of hands n. raised hands to e&press an opinion in a vote

9A unanimous adj. in complete agreement united in opinion9C videoconference n. conference of people in different locations linked ysatellite, I etc

:3 vote v. to e&press opinion in a group y voice or hand etc ! alson. ! to cast a vote v.

oney9 A$#$ $ abbr. *utomated eller /achine cash dispenser=>

: ban"note n 2 a piece of paper money ill =B; bill + n $ a anknote a piece of paper money

< blac" mar"et n. illegal traffic in officially controlled commodities such asforeign currency

1 bureau dechangen $ esta lishment where currencies of different countriesmay e e&changed

? cash n $ 9 coins or ank notes (not che#ues) : actual moneypaid (not credit)

@cash

dispenser +

n 2 automatic machine from which clients of a ank may

withdraw money * /A cashier n. person dealing with cash transactions in a ank, store etcC coin n 2 a piece of metal money

93 currency n. the money in general use or circulation in any country99 debt n. money etc owed y one person to another9: e change rate n $ the rate at which one currency can e e&changed for another

9; foreigne change n 2 the currency of other countries

9< hard currency n. currency that will pro a ly not fall in value and is readily

accepted91 invest v. to put money for profit into usiness, land etc !investment n.

9? legal tender n 2 currency that cannot legally e refused in payment of ade t9@petty cash + n. a cash fund for small, everyday e&penses

9A soft currency n. currency that will pro a ly fall in value and is not readilyaccepted

9C speculate v. (risky) uying of foreign currency, land etc for rapid gain! speculation n.

:3 transaction n. a (usually commercial) e&change a deal ! to transactv.


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Belling

9 after!salesservicen. service that continues after a product has een soldDeg2 repairs etcE

: buyer n. 3 any person who uys anything 4 a person employedy a firm to uy

; client n. a person who uys services from a lawyer, architect orother professionals< close v. to finalise a deal or sale to make a sale

1 cold call v. to telephone a prospect without previous contact ! alson.

? customer n. a person who uys goods or services from a shop orusiness

@deal n. a usiness transaction ! also v. dealer n.A discount n. a reduction in the price a deduction Dusually e&pressedas a percentage (L)E

C follo% up v. to continue to follow persistently to maintain contactDeg2 after a leadE

93 guarantee n. a promise that a product will e repaired or replaced etcif faulty ! also v.99 in bul" in large #uantity, usually at a lower price

9: lead n. useful indication of a possi le customer to e followedup

9; ob*ection n. a reason given y a prospect for not uying ! to ob*ectv. see overcome

9< overcome v. D!came, !come E to overcome an ob*!ection to showan o ection is invalid

91 product n. something made and usually for sale ! to produce v.see service9? prospect n. a possi le or pro a le customer prospective customer

9@representative n. sales representative person who represents J sellsfor a firm salesperson

9A retail v. to sell in small #uantities (as in a shop to the pu lic) also n. see wholesale

9C service n. work done usually in return for payment ! to serve v.see product

:3 %holesale v. to sell in ulk (as to a shop for resale to the pu lic) also n. See retail


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British and American 8inancial #erms6ere are some of the main differences etween ritish and *merican financialterminology'

British American*nnual 7eneral /eeting (*7/) *nnual Btockholders /eeting*rticles of *ssociation ylawsauthorised share capital authorized capital stock

arometer stock ellwether stockase rate prime rateonus or capitalisation issue stock dividend or stock splitridging loan ridge loan

uilding society savings and loan associationche#ue checkcompany corporationcreditors accounts paya lecurrent account checking accountde tors accounts receiva legilt!edged stock (gilts) reasury ondsla our la or/emorandum of *ssociation -ertificate of .ncorporation

merchant ank investment ankordinary share common stockoverheads overheadprofit and loss account income statementproperty real estate#uoted company listed companyretail price inde& (G4.) consumer price inde& (-4.)share stockshare premium paid!in surplus

shareholder stockholdershareholders% e#uity stockholders% e#uitystock inventorytrade union la or unionunit trusts mutual fundsvisi le trade merchandise trade


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&ocabulary ! eetings

'ordPart of speech eaning E ample entence

absent

adj not present he vice president is absent due to

unforeseen circumstances'

accomplishverb succeed in doing

+e have a lot to accomplish today,so let%s egin'

addressverb deal with speak on

. hope we do not have to addressthis matter again in the future'

ad*ournverb close a meeting

.f there are no further comments, wewill ad*ourn the meeting here'

agendanoun

list of o ectives tocover in a meeting

4lease forward the agenda toanyone who is speaking at themeeting'

AGnoun(abbr.)

*nnual (yearly) 7eneral/eeting

+e always vote for a newchairperson at the AG '

allocateverb

assign roles0tasks tocertain people

. forgot to allocate someone toring refreshments'

A7B

noun(abbr.)

*ny Kther usiness(unspecified item onagenda)

he last item on the agenda is A7B '

apologiesnoun

item on agendaannouncing people whoare a sent apologiesfor a sence

Hveryone is present today, so we canskip the apologies '

ballotnoun

a type of vote, usuallyin writing and usuallysecret

4lease fold your ballot in half eforeyou place it in the o&'

board ofdirectorsnoun

group of electedmem ers of anorganization0companywho meet to makedecisions

he board of directors meets oncea month to discuss the udget'

boardroomnoun

a large meeting room,often has one long ta leand many chairs

he boardroom is reserved for amanagers% meeting, so we%ll have tomeet in the lounge'

brainstormverb thinking to gather ideas

8et%s take a few minutes andbrainstorm some ways that we cancut costs'


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casting votenoun

deciding vote (usually ythe chairman) when thevotes are otherwise e#ual

he role of treasurer was decidedased on the chairman%s casting

vote '

chairperson9chairnoun

the person who leads or

presides at a meeting

*s chair , it is my pleasure to

introduce to you, /r' *llan Favis'

clarification9verificationnoun

e&planation0proof thatsomething istrue0understood

efore we address this matter, .%llneed some clarification as to whowas involved'

closingremar"snoun

last thoughts spoken ina meeting (i'e'reminders, thank yous)

. ust have a few closingremar"s and then you will all e freeto go'

collaborateverb work together as apair0group

he oard fell apart ecause themem ers had difficultycollaborating '

commenceverb

egin +e will commence as soon as thelast person signs the attendancesheet'

commentverb or noun

e&press one%s opinionsor thoughts

.f you have a comment , please raiseyour hand rather than speak out'

conferencenoun

formal meeting for

discussion, esp' a regularone held y an organisation

efore the conference there will e

a private meeting for oard mem ersonly'

conferencecallnoun

telephone meetingetween three or more

people in differentlocations

4lease make sure . have nointerruptions while .%m onthe conference call '

confidentialadjective

private not to eshared

*ny financial information sharedduring this meeting should ekept confidential '

consensusnoun

general agreement .f we cannot come to a consensusy the end of the meeting we will put

it to a vote'

deadlinenoun due date for completion

he deadline for uying tickets tothe conference is /ay :1th'

designateverb

assign .f no one volunteers to take theminutes . will e forced todesignate someone'

formalitynoun

a procedure (oftenunnecessary) that has to

Hveryone knows who is going to ethe ne&t vice president, so this vote


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e followed due to a rule is really ust a formality '

grievancenoun complaint

he first item on the agenda relatesto a grievance reported y theinterns'

guest spea"ernoun

person who oins thegroup in order to shareinformation or deliver aspeech

. am delighted to welcome our guestspea"er 6olly, who is going to eoffering some sales pitch tips'

implementverb

make somethinghappen follow through

.t%s not a #uestion of whether or notwe%re going to use this idea, it%swhether or not we know howto implement it'

mandatoryadjective re#uired

.t is mandatory that all supervisorsattend 5riday%s meeting'

minutesnoun

a written record ofeverything said at ameeting

efore we egin with today%smeeting, let%s #uickly review theminutes from last month'

motionnoun

a suggestion put to avote

he motion to e&tend store hourshas een passed'

ob*ectivesnoun goals to accomplish

.%m pleased that we were a le tocover all of the ob*ectives today

within the designated time'

openingremar"snoun

chairperson or leader%sfirst words at a meeting(i'e' welcome,introductions)

*s . mentioned in my openingremar"s, we have to clear this room

efore the end of the hour'

overheadpro*ectornoun

machine with a speciallight that pro ects adocument onto a screenor wall so that all can

see

.%m going to put a pie chart onthe overhead pro*ector so thateveryone can visualize how ourprofits have declined'

participantnoun

person who attends and oins in on an event

-an . have a show of hands of all ofthose who were participants in lastyear%s conferenceM

pro y votenoun

a vote cast y oneperson for or in place ofanother

here must have een one pro yvote ecause . count twelve allots

ut only eleven attendees'

punctualadjective on time (not late)

5irstly, . want to thank you all for

eing punctual despite this earlymeeting'


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recommendverb suggest

. recommend that you sit closer tothe front if you have trou le hearing'

sho% of handsnoun

raised hands to e&pressan opinion in a vote

5rom the sho% of hands it appearsthat everyone is in favour of taking ashort reak'

strategynoun

plan to make somethingwork

+e need to come up with astrategy that will allow us to havemeetings less fre#uently'

unanimousadj

in complete agreementunited in opinion

he vote was unanimous to cutwork hours on 5ridays'

voteverb or noun

to e&press (thee&pression of) anopinion in a group yvoice or hand etc

+e need to vote for a new vicechairperson now that Nerry is retiring'

%rap upverb finish

8et%s %rap up here so that we canget ack to our desks'