Business Correspondence

What you learn in the slide What is business correspondence? Needs of Business Correspondence Types of Business Correspondence

Introduction Business: It is the work relating to the production, buying and

selling of goods or services. Correspondence: It is the act of writing the letter to someone. Business Correspondence means the exchange of information in

written format for the process of business activities. It can take place between organization, within organizations or

between the customer and the organization.

Why is it Needed? To maintain a proper relationship. It serves as evidence. Create and Maintain goodwill. Formal communication. Independent of interpersonal skills. Inexpensive and convenient.

Types Business letters Email Memorandum Sales and Application

Business Letters Business letters are formal messages following specific formats. They may

be addressed to a particular person or organization. Most of the time business letters are sent outside of your company.

Types of letters: Sales letters Order letter Complaint Letters Adjustment letter Inquiry letter Follow-up letter Letter of Recommendation Acknowledgment Letter Cover Letter Letter of Resignation

E-Mail(Electronic Mail) An e-mail is a communication sent from one computer to

another, usually via a network. It is the least formal method of written communication within a company.

Memorandum(Memo) Memorandum are the letters send within a company. It is the message exchanged by employees in the daiky conduct

of their work. It is a document used for internal communication within an

organization. It may be drafted by management and addressed to other

employees. Memos are more formal than e-mails, but less formal than

business letters.

Sales and application The Sales letter sells a product or service. The application letter sells a person’s ability to work. Sales letter are written by professional writers who specialize in

selling by the written word.

So, when should I write ? A business Letter A Email A Memorandum

Business Letters

most formal usually sent to someone from a different company than yours, or a

different school, etc.

E-mails less formal - written in a conversational style sent to your work colleagues or fellow students/professors from the

same school

Memos

less formal than letters, yet more formal than e-mails often filed as business correspondence use short sentences, less formal language, and bullet points to

convey important information contain a header that tells who it is from, who it is to, the date, and

the subject.