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Corporate Presentation | Bonn | August 2011
Deutsche Post DHL
Page Corporate Presentation | Bonn | August 2011 2
Deutsche Post DHL is the world’s leading mail and logistics services group.
The Deutsche Post and DHL corporate brands represent a one-of-a-kind
portfolio of logistics (DHL) and communications (Deutsche Post) services.
The Group provides its customers with both easy to use standardized products
as well as innovative and tailored solutions ranging from dialog marketing to
industrial supply chains. About 470,000 employees in more than 220 countries
and territories form a global network focused on service, quality and
sustainability. With programs in the areas of climate protection, disaster relief
and education, the Group is committed to social responsibility. In 2010,
Deutsche Post DHL revenues exceeded € 51 billion.
The postal service for Germany. The logistics company for the world.
Positioning
Page Corporate Presentation | Bonn | August 2011 3
Corporate structure: One company with two strong pillars
The postal servicefor Germany
The logistics company for the world
Page Corporate Presentation | Bonn | August 2011 4
Corporate structure
MAIL EXPRESS
GLOBAL FOR-
WARDING, FREIGHT
SUPPLY CHAIN
Corporate Functions
GLOBALBUSINESSSERVICES
Corporate Center
Page Corporate Presentation | Bonn | August 2011 5
Strategy 2015
Simplifying Services
Sustainable Solutions
Our guiding principle
Our purposeThe logistics com-pany for the world
The postal servicefor Germany
Respect
Results
Our customer promise
Page Corporate Presentation | Bonn | August 2011 6
Strategy 2015: Unlocking our potential to become provider, employer and investment of choice
Employer of ChoiceInvestment of Choice
Provider of Choice
Page Corporate Presentation | Bonn | August 2011
Sustainable and credible engagement in the focus areas of environmental protection (GoGreen), disaster management (GoHelp), education (GoTeach)
Employee focus to monitor our potentials for improvements
Increase customer loyalty
7
Successful initiatives
Page Corporate Presentation | Bonn | August 2011 8
Deutsche Post DHL factors of success
• Maintain BBB+ credit rating
• Continuous dividend policy: pay-out ratio of 40 to 60 % of consolidated net profit
• Prioritized use of “excess” liquidity
• Reduce the overall complexity of financing instruments
⇨Financial stability and flexibility require appropriate balance sheet structure
Corporate FinanceStrategy
• First Choice will drive change in the way Deutsche Post DHL operates its business
• The Group is fully committed to create higher customer loyalty and grow business with the customers
• To create higher value for customers collaboration of the employees will be fostered
Page Corporate Presentation | Bonn | August 2011 9
Our social responsibility – Focus areas
Local projects
Protecting the environment
GoGreen
Delivering help
GoHelp
Championing education
GoTeach
We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund.
Page Corporate Presentation | Bonn | August 2011 10
Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and ControllingRegular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling
Network and capacity optimizationNetwork and capacity optimization
Modernization of our fleet and using alternative vehiclesModernization of our fleet and using alternative vehicles
Energy efficiency improvement in our buildingsEnergy efficiency improvement in our buildings
Mobilization of our employeesMobilization of our employees
Cooperation with subcontractors, customers and organizations and offering of green products and solutionsCooperation with subcontractors, customers and organizations and offering of green products and solutions
GoGreen – Protecting the environment
100 %-10%
-30%
• With our GoGreen program we aim to minimize the impact of our business on the environment.
• GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors.
GoGreen measures:
Page Corporate Presentation | Bonn | August 2011 11
RecoveryRecovery
3
Disaster Response
Disaster Response
DRT (DHL Disaster Response Teams)
Disaster Preparedness
Disaster Preparedness
GARD (Get Airports Ready for Disaster)
1
2
WHEO (We Help Each Other)
Lighthouse projects*
GoHelp – Disaster management
Our global presence, logistics network and experience in international relief provide
the ideal network for helping people impacted by natural disasters.
*) additionally: many local projects in disaster response and recovery
Page Corporate Presentation | Bonn | August 2011 12
Partnership with Teach For All
Scholarship program for employee children
Partnership with SOS Children‘s
Villages
GoTeach Pursuing higher levels of education of
employees‘ children
Improving employability ofyoung people
Championing quality in education and educational system
With GoTeach, we help reducing educational inequity and support young individuals to expand their personal development and skills
Go Teach – Championing education
UPstairsUPstairs
Page Corporate Presentation | Bonn | August 2011 13
• Express courier services using ground and air transport for companies and private customers alike
• Widest reach in the industry, with own network covering more than 220 countries and territories in Europe, Americas, Asia/Pacific, and the EEMEA region (Eastern Europe, the Middle East, and Africa); and with a choice of transit times in each market
• Core business: Time Definite International transports
• Progressively more focused on industry-specific solutions, among others for Technology, Life Sciences, Consumer goods and Automotive sectors
Corporate division EXPRESS (I)
DHL Express
Page Corporate Presentation | Bonn | August 2011 14
• More than 220 countries and territories served
• Approx. 100,000 employees worldwide
• Approx. 2.5 million customers
• 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati
• Approx. 4,000 facilities worldwide
• Approx. 32,000 vehicles
• 4 global QCC: Global Quality Control Centers are located in Bonn, Leipzig, Singapore, Cincinnati
– Key functions: Real Time Shipment Management and Crisis Command Center
• Connecting more than 500 airports around the world
• Approx. 250 dedicated aircraft
Corporate division EXPRESS (II)
DHL Express