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Frank Appel, CEO Deutsche Post DHL GroupDHL Global Technology Conference 2015Dubai, 14-16 April 2015
Deutsche Post DHL Group Strategy 2020- Perfect fit to the Technology Sector
How are we doing today?
DHL among Top 100 Global Brands since October 2014
DHL certified as Top Employer Global 2015
Recognítion as top employer in 32 countries
Annual global survey of the Top EmployersInstitute on HR best practices
DHL the only company to be recognized foremployee development and working conditionson all continents
Recognition as an employer that globally createsthe optimal conditions for employees to develop, professionally and personally
Delivering on our financial targets despite headwind and transformation
(in EUR mn)
Consolidatednet profit 2,091 -1.0%2,071
EBITGuidance2014
2,865 +3.5%2,965
RevenueOrganicgrowth
54,912 +3.1%
+4.2%
56,630
2013 2014 ∆
Financial year
EBIT Guidance2015
EUR 3.05-3.2 bn
EBIT Guidance2016
EUR 3.4-3.7 bn
How do we see the future?
Deutsche Post DHL: On the Pulse of New Global Paradigms and Trends
Global Connectedness E-Commerce DHL Trend
ResearchDelivering Tomorrow
Life satisfaction in Germany(”Deutsche Post Atlas of Happiness“)
The New Global Context: An environment of market shifts, technological acceleration and new mindsets
Globalization 2.01
New Technologies, Automation & big data3
Booming e-commerce2
Increasing demands forresponsible business4
How do we define our strategic framework for the future?
Our Plan Through 2020Grow.
… to achieve sustainable above-market growth.
We expand in new segments …
Connect.
… to achieve quality leader-ship & service excellence.
We connect across the organization …
… to further expand margins.
1 Leader in eCommerce-related logistics1 One global team1 Logistics as our core
2Accelerate footprint shift towards emerging markets
2Certified specialists for everything we do2
Committed to the needs of our stakeholders & our planet
3
Tap new market opportunities for organic expansion3
Connected approach in operations, commercial, green solutions and shared services
3
A family of divisions
Focus.We focus on what has made us successful …
Our aspired customer experience by 2020
WE are most customer-centric
WE are the quality leader
WE are the most global
When people think of logistics,we want them to think Deutsche Post DHL
We connect people andimprove their lives.
Based on a clear purpose we want to clearly differentiate in the market.
Example: DHL Global Brand Campaign
First unique DHL global advertising campaign in years
Key message: Life is getting better thanks to global trade
DHL helps people and societies develop, grow and prosper
Video Global Brand Campaign
What’s in there for Technology customers?
Our aspiration: Strong DHL business fit for Technology sector
DHL and Technology market sharing the same aspiration: Innovative solutions & high customer centricity
Global DHL footprint in response to global Technology market needs
Reliable DHL logistics partner offering opportunity to focus on own Technology core business
Tailor-made DHL solutions in line with highly dynamic Technology market trends
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