Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Celebrating Performance

Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

Celebrating Performance

Building a Culture of Recognition

2Copyright © 2007 Accenture All Rights Reserved.

Who Have You Recognized Today?

• A recent study cites lack of recognition as the second most prevalent reason for leaving an organization1

• Employees who report being “completely satisfied” with their employer’s recognition program are2

– 7 times more likely to spend the rest of their career with their present company than those who were not

– 5 times more likely to feel highly valued than their counterparts

• Accenture conducted a study recently of more than 4,100 job seekers in 21 countries around the world, to identify the most valued career goals of both entry-level and experienced job seekers. – Challenging and interesting work was the most important characteristic

(60%)– Followed closely by the potential for recognition and reward for

accomplishments (58%) 1Robert Half International 2006

2Maritz 2006


Agenda• What is Celebrating Performance ?• Why Celebrating Performance?• Who Can Participate?• How Does it Work?• Program Uptake in 2007• What’s New in 2008• Appendix


What is Celebrating Performance?• Celebrating Performance is Accenture’s global recognition

program that was launched in January 2007

• All employees can recognize their colleagues’ high performance via e-cards and e-certificates. Additionally, Budget Holders* have the ability to reward high performance with points that can later be used by the recipient to purchase merchandise from country-specific catalogs

• All rewards and recognitions are based on Performance Factors specific to your level and workforce

*Budget Holders are those listed as Objectives Reviewers in myPerformance. If there is no Objective reviewer listed, it defaults to the employee’s Career Counselor in SAP.


Why Celebrate Performance?

• Instill a culture of recognition focused on day-to-day performance

• Institutionalize Performance Factors as the common language for recognizing desired outcomes

• Expand our approach to total rewards • Positively impact engagement


ANYONE!

• All active, Accenture employees are eligible to participate• While only budget holders can award points, anyone can

send an e-card or e-certificate to anyone else – any time, any place– On your project– In your office– Virtual teammates around the world

Who Can Participate?


• Log onto the site• Select your recipient(s)• Select your award options

– Select which performance factor you are recognizing– Options to award points (if you are a budget holder)– Describe Outcome (viewed by all)– Personal message (viewed only be recipient)– Select your Delivery Option (e-card/e-certificate)– Note: the career counselor/objectives reviewer(s) will

automatically be cc’ed/you may elect to cc others

• Confirm award – Sends an email notification to the recipient (and those cc’ed)

How Does it Work?


Program Uptake in 2007• 144,004 unique user log-ins (82% of employees) • Number of awards given (monetary and non-monetary)

– 68% of employees below senior executive received an award– 305,405 awards sent

• 296,914 recognition (284,113 monetary)• 8,491 anniversary

• Number of points awarded – 31,540,845 points awarded (77.6% of total available)

• Redemptions – 40,238 merchandise redemptions– 8,112,984 points redeemed


What’s New for 2008?• Recipients can

– Enjoy increased options in the expanded awards catalog– Calculate tax implications when selecting merchandise

• Projects can– Fund project recognition programs by purchasing points

• Budget holders can– Award points starting at 25, up to 1,000 per award– Transfer points to another supervisor, career counselor, etc.– Understand detail on point allocations and transfers as needed– Award multiple recipients (team award) in one transaction– Receive guided instruction in the award giving process– Receive reminders automatically about service anniversaries,

which can be recognized with e-cards


• Each December 31st – Points still held by Budget Holders (not distributed) will expire!

• Recipients’ points do not expire, except where local practice requires it. – US Only: Points expire at the end of the calendar year

two years following the year in which they were awarded. Therefore, if an employee in the US received points in 2007, they have until December 31, 2009 to redeem their points.

Do Points Expire?


Who Will You Recognize Today?

https://celebratingperformance.accenture.com


What Are Employees Saying About Celebrating Performance?

• “Wonderful! We are getting empowerment to help retain our talent and young leaders.” - SE, MCIM (Kuala Lumpur, Malaysia)

• It felt good to award points, and the messages of thanks received in return showed the recipients were very happy… to be recognized. I think this is a great system; It's very positive. Please continue this program next year! – Senior Specialist, Enterprise (Chicago, US)

• “One project with a very low engagement score …one of the team leads informed me the CP Program has created a culture of recognition and appreciation. People see they are recognized real-time for their contributions.” - Level D, Enterprise HR (Manila City, Philippines)

• “The Anniversary Program is a great way for us to receive notice and congratulate our employees who complete anniversaries. Keep up the great work.” - Level D, Outsourcing (San Antonio, USA)


• “While I think Accenture does a good job motivating and rewarding their people through feedback forms and annual reviews, I think this program provides a great avenue to get immediate recognition for work well done. It still has to be well deserved… and it is nice to know, regardless of level, that ones work is recognized and appreciated.” – Manager, Consulting (New York, US)

• “Thank you for the 900 point allocation to SEs. This is very welcome and will allow me to use the process more appropriately.”- SE, Outsourcing (London, UK)

• “The biggest surprise has been the prompt and friendly service provided. People usually just write when they have a problem or want to complain, but the people who have handled my order have made it such a pleasure. Thank You” - Level E, Services (Houston, US)

What Are Employees Saying About Celebrating Performance?


Appendix

• Program Design• Other 2008 Enhancements

– Reporting

– Home Page Features

– Multi-language Support

• Accessing the Site• Questions & Contact


• Cost of Living Index– Merchandise is adjusted in the catalogs based on the local cost of living index– Mercer HR provides an independent cost of living survey by pricing 186 item basket of goods

measured in 250 cities world-wide

• Taxation– Taxable event to the employee in most countries– Generally taxed at the time points are redeemed for merchandise based on the merchandise value

• Point Rules– Users cannot create awards for themselves– No annual cap on the number of awards or number of points a user can receive

• Point Distribution per Session– Minimum: 25 points – Maximum: 1,000 points

• Point Expiration– Earned points do not expire, except in the US– Budget Holder un-awarded points expire each December 31st

– Unused points will forfeit upon termination of employment– An employee’s estate will receive cash for unused points upon employee’s death– International Transfers: Award redemption will be facilitated in the new home country

Program Design

Appendix


Other FY08 Enhancements: Reporting• Administrators may run individual real time reports and view standard

reports that will be generated twice monthly

• Reports include:

Report Type Frequency Delivery

Self-Service• Awards Received by User• Awards Given by User• Awards Activity by Country• Budget Usage by User• Budget Usage by Country• Points Activity by User• Points Activity by Country• System Usage• Login Statistics by User• Login Statistics by Country

Real Time On the site, with administrator rights

Standard Monthly Via Celebrating Performance Team

Ad-hoc Upon Request Via Celebrating Performance Team

Appendix


Other FY08 Enhancements: New Home Page Features

• Program statistics

• Pulse Survey

– One question, multiple choice answers

– Survey results display real time

– Results used to gauge effectiveness of the program

Appendix


Other 2008 Enhancements: Multi-language Support

• Downloadable support files– Countries may translate the following supporting documents:

• Frequently Asked Questions

• Rules

• Terms and Conditions

– Translated files will be hosted on the Portal and accessible via a link on the Celebrating Performance site https://publishing.accenture.com/CelebratingPerformanceHelp

– The Celebrating Performance team is working with CIO and local HR leadership in each geography to determine multi-language support functionality required.

Appendix


• Questions

• Contact– Aura Wynne: [email protected]

Questions & Contact

Appendix

Documents

Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Celebrating Performance