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■ Stable supply of energy
■ Ensuring of safety and quality of energy and products
■ Provision of information on appropriate products and services
■ Provision of environmentally friendly products and services
■ Improvement of customer satisfaction
General shareholders meetings
Financial results and service plan briefings
One-on-one meetings with investors
Facility tours for individual shareholders
Briefings for individual shareholders
Annual reports
Shareholder correspondence
Disclosure of investor relations information on website
Environmental events
Tokyo Gas Group’s environmental contribution award system
In-house environmental training and presentations
Participation in local disaster prevention events
Cooperation with NPOs
Local crime prevention activities
Tokyo Gas Environment Support Fund
■ Maintenance and growth of corporate value
■ Equitable distribution of profits
■ Timely and appropriate information disclosure
■ Prevention of global warming
■ Conservation of biodiversity
■ Creation of resource-saving society
■ Tax payments
■ Compliance with laws and regulations
■ Cooperation in public policy andprograms to solve social issues
■ Diversity
■ Development of human resources
■ Creation of a comfortable work environment
■ Occupational safety and health
■ Contribution to social issues in individual countries and regions
■ Support for education of next generation
■ Fair and equitable business transactions
■ Practice of CSR procurement
Examples of communication opportunities Main demands and expectations of society
Customers
Shareholders and
investors
Global environment
Localcommunities
Administrativeorganizations
Businesspartners
Employees
Main stakeholders
Workplace communication activities
Employee opinion surveys
Various training
Advisory service desks (compliance, human rights, etc.)
Safety and Health Committee
Labor-management dialogue/consultation
Group newsletter and intranet
“Donguri” outdoors environmental education project
“HIIKU” fire education program for next generation youth
School education support activities
Tours of corporate museums and LNG terminals
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Participation in urban development through main line of business
Joint committees and workshops with local governments
Briefings/questionnaires for business partners
CSR questionnaires
Regular consultation with business partners
Website disclosure of Guidelines for Purchasing Activities and Basic Requirements for Purchasing
Support for sports (soccer camps, etc.)
Earthquake volunteer activities
Support activities as Tokyo 2020 Official Partner
Communication throughopportunities created at the business interface
Customer Center (call center)
Customer satisfaction surveys
Customer feedback postcards
Tours of disaster prevention facilities and LNG terminals
Corporate museums and showrooms
Gas exhibitions and other events and seminars
Provision of information by email newsletter
Website and social media
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5150 Tokyo Gas Group CSR Report 2015
Communication with the Tokyo Gas Group’s Main StakeholdersThe Tokyo Gas Group practices CSR in the course of its daily business activities, by interacting with its various stakeholders.
In order to practice sustainable management, we consider it important to disclose corporate data in a timely and
appropriate manner, and to respond to the views and expectations of our stakeholders and reflect them in our activities.
Therefore, as well as having our CSR reports reviewed by and engaging in exchanges of opinion with outside experts, we
are always taking advantage of the opportunities that our business activities create to promote communication.
Communication with Stakeholders