COIN accessed through Bluezone Training

New WebCOIN System for ECCI

CHRYSLER GROUP LLC

2

Instructions for using Blue Zone to access COIN

1. Copy URL and Login to Dashboard Anywhere https://dashboard.chrysler.com

2. Go to the Workplace tab, and select Services.

3. Scroll down until you see the Remote Access header on the left, and then select TN3270 Mainframe Access.

4. The following screen should appear:

5. Press the submit button.The machine will attempt to download

and copy some ActiveX files.

CHRYSLER GROUP LLC

3

Instructions for using Blue Zone to access COIN cont.

6. Click on Run.

User id: {Your Chrysler TID}   Example: T1234AB

Password: {Your LDAP password}   (Agent Workbench password)

7. Login to the system with the following credentials:

CHRYSLER GROUP LLC

4

8. Type in hpcics5 for the system, and then press Enter.

9. Then at the next screen type srma, and press Enter.

Instructions for using Blue Zone to access COIN cont.

CHRYSLER GROUP LLC

5

10. You should now be logged into COIN.

Instructions for using Blue Zone to access COIN cont.

CHRYSLER GROUP LLC

6

COIN Menu Option 1VIN Lookup

11. You should choose Option 1 and type in last 8 numbers of

customer/owners VIN

CHRYSLER GROUP LLC

7

COIN Menu Option 2Name Lookup

10. You should now be logged into COIN.

12. You should choose Option 2 and type in customer/owner

last name, and zip code or first and last name

CHRYSLER GROUP LLC

8

COIN Menu Option 3Phone Lookup

13. You should choose Option 3 and type in customer/owners

phone number

CHRYSLER GROUP LLC

9

COIN Menu Option 4Change Ownership

14. You should choose Option 4 and type in customer/owners name,

address, zip code, phone number and any opt out preferences they request

CHRYSLER GROUP LLC

10

COIN Menu Option 5Ownership History

15. You should choose Option 5 and type customer/owners ID number to

review the number of vehicles purchased

CHRYSLER GROUP LLC

11

COIN Menu Option 6Household Lookup

16. You should choose Option 5 and type customer/owners ID number to

review the number of vehicles purchased within one household

CHRYSLER GROUP LLC

12

Coin Menu Option 7Correction and Change of Address

17. You should choose Option 7 and type in last 8 numbers of

customer/owners VIN to make the requested changes

CHRYSLER GROUP LLCActivity

Purpose

The purpose of this activity is to practice navigating the system to make changes.

Directions

Read each scenario and identify the steps required to complete the request.

13

CHRYSLER GROUP LLCScenarios for Activity

14

Scenario #1-Customer/Owner calls to give their new address and phone number

Search for customer/owner information using: 12456 Main St., Royal Oak, MI 48075 and 517-234-5555

Scenario #2-Customer/Owner calls to give their new name and new address

Search for customer/owner information using : Bob Frapples and 25456 Walnut Drive, Toledo, OH 40521

Scenario #3-Customer/Owner calls to ask for assistance with a repair

Determine owner loyalty using VIN:WR808107/PH634494

Scenario #4-Customer/Owner calls to inform Chrysler they have sold their vehicle.

Transfer ownership of the vehicle using VIN:CH182629/LR716832

Scenario #5-Customer/Owner calls and their information is not in the system/not updated

Add the customer using VIN: 8S556815

Questions