POSITION DESCRIPTIONPosition Descriptions form a part of an integrated planning process to ensure that individual performances align with the strategic and corporate directions for the City. The Position Description also provides the basis on which selection criteria for the position are determined.

POSITION TITLE: TELECOMMUNICATIONS AND NETWORK ADVISORWORKPLACE AGREEMENT:

CITY OF SALISBURY MUNICIPAL OFFICERS WORKPLACE AGREEMENT 2013-2015 OR CITY OF SALISBURY AWU AND LGE (ENTERPRISE BARGAINING) AGREEMENT NO.9 2014

CLASSIFICATION: Level 6 Year 1DEPARTMENT / DIVISION:

BUSINESS EXCELLENCE / INFORMATION SERVICES

POLICE CLEARANCE: NOT REQUIREDREPORTS TO: TECHNICAL SUPPORT COORDINATORDIRECT REPORTS: NONEPOSITION NUMBER: 000983

POSITION OBJECTIVES:

To effectively administer the City of Salisbury network, telecommunications and server infrastructure to ensure reliability, security and availability are maintained at an optimal level.

To effectively administer the City of Salisbury Active Directory.

To provide expert technical information to the Technical Support Coordinator and other staff members as required.

Perform a backup role for other staff as required.

VALUES AND BEHAVIOURS:

The commitment required of this position is in accordance with the Leadership Brand Principles and Expectations. These behavioural expectations support the City of Salisbury values: By being empathetic; listening to, and understanding

their customers and employees. By empowering their staff and the community to be

involved, to speak up, make decisions and deliver key outcomes.

Through innovation; seizing opportunities, thinking and acting progressively, taking calculated risks and making positive changes.

Through achievement; setting goals for themselves and Page 1 of 4

with team members, always striving to meet these goals and celebrating the successful outcomes.

By recognising diversity, adapting their style and service delivery to always meet the diverse needs of their employees, customers and the community in which they work.

KEY RESPONSIBILITIES:

Maintain the integrity, reliability and security of the network and telecommunication infrastructure.

Identify, analyse and solve technical problems with the infrastructure as reported by users or other IT Team members and take appropriate corrective action.

Provide technical advice and support to other IT officers. Document and report all system errors, where applicable,

and liaise with the relevant suppliers to ensure that the problem is resolved to the satisfaction of the users affected.

Provide expert technical advice to the Technical Support Coordinator and Manager Information Services when required.

Provide a high level of technical support to computer users relating to network and telecommunication issues within the organisation.

Assist in the implementation of the ICT Strategic Plan. Provide out-of-hours support as required. Maintain logs and other records as required.

WHS RESPONSIBILITIES:

Observe and comply with all health and safety policies and procedures within the City of Salisbury including all safe operating procedures or instructions.

Take all reasonable steps to ensure personal safety and that of others is not put at risk through any act or omission in relation the above.

Report any identified hazards, incidents including near misses or injuries which arise in the course of work, using the systems and/or documentation available for such reporting.

Fulfil individual requirements to meet any documented WHS objectives arising from biannual performance and development reviews.

Not endanger personal safety or that of others by undertaking work whilst under the influence of alcohol or a drug in breach of Council’s Drug and Alcohol Policy.

Undertake WHS training where required, in order to perform duties (refer to WHS Competency Assessment).

GENERAL RESPONSIBILITIES:

To comply with the City of Salisbury Code of Conduct and all other policies and procedures adopted by the City of Salisbury as varied from time to time.

To manage all Corporate Records in accordance with required procedures.

Responsible for purchasing goods and services in accordance with purchasing guidelines and delegated financial limits.

COMPETENCIES: Strong communication skills. Ability to work under pressure, using own initiative and to

tight deadlines. Ability to work unsupervised, with changing priorities in a

dynamic work environment.Page 2 of 4

Ability to work as part of a small closely knit team. Strong customer service focus and commitment to quality

customer service Ability to apply sound diagnostic and analytical techniques Current unrestricted drivers license

ESSENTIAL SELECTION CRITERIA:

A minimum 5 years’ experience in maintaining a medium-sized networked computing environment Microsoft Certified Network Administrator (MCSA Server 2008/2102)Cisco Certified Network Professional (CCNP Routing and Switching or Voice)

Advanced knowledge of Microsoft desktop and server operating systems.

Advanced knowledge of Information Technology hardware platforms

Advanced knowledge of telecommunication protocols, network architectures and network hardware.

DESIRABLE SELECTION CRITERIA:

Advanced knowledge of network security requirements and practices.

Good knowledge of Microsoft database systems Experience operating and maintaining EMC storage

equipment Experience with the Cisco, Microsoft and EMC support

processes.

SPECIAL CONDITIONS:

Some work after hours will be required

EXTENT OF AUTHORITY:

Responsible for purchasing goods and services in accordance with purchasing guidelines and delegated financial limits.

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AGREEMENT:GENERAL MANAGER NAME: SIGNATURE: DATE:

MANAGER PEOPLE & CULTURE: SIGNATURE: DATE:

This position description reflecting the responsibilities, duties and skill requirements for the position, has been discussed with the incumbent.POSITION INCUMBANT NAME: SIGNATURE: DATE:

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