Position Description Template - City of Hume€¦ · Web viewPOSITION TITLE: Project Officer - Service Planning and ... to managers and staff in developing appropriate KPI’s to

POSITION TITLE: Project Officer - Service Planning and Performance

POSITION NO: 3CD021

DIVISION: Organisation & Community Learning

DEPARTMENT: Organisational Performance and Engagement

STATUS: Temporary Full-time

CLASSIFICATION: Band 6

OCCUPANT: Vacant

LOCATION: Broadmeadows

DATE: May 2013

POSITION OBJECTIVE(S):

To assist in the development and reporting of the Council Plan in line with the vision and aspirations outlined in the Community Plan (Hume Horizons 2040) and adhering to all legislative requirements relating to the Council Plan.

To assist the Senior Service Planning and Performance Advisor in the development of service plans including providing advice and support regarding identifying, collating, analysing and interpreting strategic and operational data.

To undertake training and skills development of staff to build the ongoing capacity within the organisation in relation to service planning.

KEY RESPONSIBILITIES AND DUTIES:

1. Council Planning: Assist with the development of the 4-yearly Council Plan and annual updates in line

with the vision and aspirations outlined in the community plan and in accordance with legislative requirements.

Administer the quarterly Council Plan reporting process to ensure quarterly reports are provided to the Executive Management Team (EMT) and Council within agreed timeframes.

Provide assistance to Department Managers and Directors regarding Council Plan indicators, actions and quarterly reports to ensure accuracy and consistency.

Provide ongoing support to the Manager Organisational Performance and Engagement in responding to State and/or Federal Government reviews and initiatives that involve the areas of responsibility for the Organisational Performance and Engagement Department.

Position Description Template - For current version refer to the Intranet. Printed copy for immediate use only – printed 18 May 2023.Approved By: EMT Approval Date: 11 March 2011Author: Human Resources Review Date: 11 March 2013

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2. Service Planning: Provide advice and guidance to Managers and staff across the organisation on the

development, measurement and reporting of service plans in line with community and Council aspirations and priorities.

Undertake training and skills development of staff throughout the organisation which facilitates cross-organisational collaboration, ownership and commitment to the development and ongoing implementation of service plans and reporting.

Provide support to Managers and staff in the development of service plans to ensure they are undertaken with a strong evidence base and informed by environmental scans and community expectations and engagement.

3. Continuous Improvement and Service Reviews: Assist in undertaking reviews of Council’s services, activities and programs in line with

Best Value legislation and corporate frameworks. Identify, collate, analyse and interpret strategic and operational data and provide

reports as required. Provide support including benchmarking advice and design, to managers and staff in

developing appropriate KPI’s to enable improved monitoring of service performance.

4. Assist the Senior Service Planning and Performance Advisor and Manager Organisational Performance and Engagement with other duties as directed consistent with the general requirements of the position.


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ORGANISATIONAL CONTEXT

VISIONHume City Council will be recognised as a leader in achieving social, environmental and economic outcomes with a common goal of connecting our proud community and celebrating the diversity of Hume.

MISSIONTo enhance the social, economic and environmental prosperity of our community through vision, leadership, excellence and inclusion.

Our Hume Values & Guiding Behaviours:RespectI will: Actively listen and communicate openly with others Value individual differences and the contribution of others Treat people fairly and ensure others do the same

Customer FocusI will: Take responsibility for delivering services and solutions

in a timely manner Respond to internal and external customers professionally and respectfully Engage with, listen and seek to understand the needs and expectations of the

customer/resident

CollaborationI will: Support and assist others by sharing information, knowledge and resources Cooperate with others and set and achieve common goals Actively participate and contribute to the team

InnovationI will: Explore and act on better ways of doing things Be open minded and encourage new ideas from others Actively learn and develop to improve the work I do for the organisation

ENVIRONMENTAL SUSTAINABILITY

Hume City Council has a strong and enduring commitment to environmental sustainability, and prides itself on its leadership on a range of environmental issues. Council’s Sustainable Environment Department leads Council activities in this area, however all Council departments have a direct responsibility for implementing environmental sustainability actions across all Council operations and services to the community.


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Respect Customer Focus

Collaboration Innovation

Respect Customer Focus

Collaboration Innovation

Council’s Live Green Work Green employee behaviour change program encourages staff participation in reducing the environmental impact of Council operations. Staff is encouraged to join the environmental leadership team, the Green Team, guiding action in this area.

CONTINUOUS IMPROVEMENT/BEST VALUEAssist in the implementation and maintain continuous improvement system standards and procedures.

ASSET MANAGEMENT:Staff are responsible for undertaking Asset Management functions in accordance with the Asset Management Responsibility Matrix (found on the Asset Management Team Site), to ensure Council assets continue to be managed and maintained.

RISK MANAGEMENT: Contribute to a positive risk management culture by complying with the Risk Management

Policy, assisting with the implementation of the Risk Management Strategy and reporting risk management concerns and improvements to their supervisors and/or managers.

Manage risks in area of responsibility by complying with the Hume Work Health & Safety Management Team and implementing appropriate risk management strategies.

Demonstrate Council's commitment to implementing best practice risk management processes.

WORK HEALTH & SAFETY (WHS)Employees are required to participate in the WHS process by: Following established safe working instructions, procedures and policies. Taking reasonable care for their own Work Health and Safety and that of others. Seeking assistance when unsure of practices, procedures and policies to perform a task. Reporting all incidents, injuries, near misses, damage to property and hazards as soon as

practicable to their supervisor and the OHS Team. Actively participating and contributing to inspections, audits, team meetings and training. Ensure that relevant WHS legislation is complied with.

POLICE RECORDS CHECK:The incumbent must have and maintain a current Police Records Check: X YES NO

WORKING WITH CHILDREN CHECK:The incumbent must have and maintain a current ‘Working with Children Check’: YES X NO

OTHER DUTIES:Responsibilities and duties included in this Position Description are subject to the Multi-skilling provisions of the relevant Award and/or the Hume City Council Enterprise Agreement.


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ORGANISATIONAL RELATIONSHIPS:Reports to: Senior Service Planning and Performance Advisor

Supervises: Nil

Internal Contacts:

Councillors, Executive Management Team, Managers and Staff

External Contacts:

Other Councils, Contractors, Service Users, Consultants, Community

ACCOUNTABILITY AND EXTENT OF AUTHORITY:The incumbent is responsible and accountable for: Displaying and promoting Our Hume Values and Guiding Behaviours Maintaining knowledge of and working within Organisation Policies and Procedures

including WHS, EEO and Code of Conduct. Undertaking investigations associated with the collection and analysis of information and

data for service planning. The accuracy and timeliness of the collection and analysis of data, statistics and

information, and the provision of information in analytical reports as part of broader Council continuous improvement processes and service planning requirements.

In conjunction with the Research and Community Engagement Team (within the Organisational Performance and Engagement Department) liaise with other Council’s and Council divisions in the collation and analysis of information and data.

Preparation of the Council Plan and Council reports. Providing input into the development and review of policies, operational manuals,

strategies and procedures.

JUDGEMENT AND DECISION MAKING:The incumbent is accountable for: Exercising initiative and fairness in the investigation of internal and external information and

data sources. Providing accurate and timely advice and support to Management and staff relating to

Council and organisational policies, strategies and procedures. Using initiative, problem solving and making decisions in line with the responsibility of this

position. Making appropriate decisions based on good judgement and knowledge of contemporary

business principles and practices and within the framework of specific legislation, organisation strategies, policies and guidelines.

Adopting an objective balanced approach in dealing with conflicting perspectives and exercising judgment in achieving resolutions and achieving Council corporate goals and department plan objectives.

There will be a high degree of complexity in the work undertaken, guidance and advice is usually available.


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SPECIALIST KNOWLEDGE AND SKILLS:The following knowledge and skills are required to be utilised: Demonstrated knowledge of operational and financial analysis methods and techniques

including the ability to establish and achieve targets. Demonstrated knowledge and application of benchmarking design and collection

methodologies including a thorough knowledge of the existence and methods of accessing varying information and data sources.

Ability to analyse and identify the key factors needed to enhance service delivery including a knowledge of and ability to implement various models of operational analysis, continuous improvement and service planning.

Thorough knowledge of relevant computer software and the use of word and spreadsheet programs including Microsoft Word and Microsoft Excel.

Knowledge of State and Local Government projects and policies relevant to this position, and/or the ability to seek out or establish links with current relevant projects and an excellent understanding of legal requirements, Acts and Regulations associated with services/functions managed by the Organisational Performance and Engagement Department.

Experience in developing policies, systems and procedures in relation to organisation-wide improvement initiatives.

MANAGEMENT SKILLS:The following management skills are required to be utilised: Ability to manage time and set priorities and plan one’s own work to achieve a broad range

of outcomes in the most efficient way possible within the resources available and within a set timetable.

Demonstrated ability to work with limited supervision. Demonstrated ability to participate in project teams and work in a multi-disciplinary team

environment. Demonstrated ability to influence change in order to achieve organisation-wide

improvement. Manage complex and cross-organisational projects concurrently. Work effectively with internal and external stakeholders.

INTERPERSONAL SKILLS:The following interpersonal skills are required to be demonstrated: Ability to identify customer/stakeholder needs and expectations, decide the appropriate

action and respond accordingly including the ability to develop relationships and collaborate with colleagues both internal and external to the organisation.

Highly developed skills in oral and written communication which facilitate effective relationships with management, staff and customers.

Ability to liaise with and gain co-operation and assistance from Council staff, relevant Government agencies, and community organisations.

Ability to work effectively as a member of a team and gain commitment from other staff to achieve organisational goals.

Ability to write reports and prepare relevant correspondence and documentation.


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Ability to interpret and present concepts to gain cooperation and ownership. Ability to consult with a range of stakeholders with integrity and in a manner consistent with

Council values and objectives.

QUALIFICATIONS AND EXPERIENCE:The following qualifications and experience are required for the position: Qualifications in a relevant field including business, economics or related fields including

organisational improvement or substantial relevant experience in the functions/services delivered by Organisational Performance and Engagement with lesser formal qualifications.

Ability to undertake operational and financial analysis and collation of information including the development of benchmarking surveys and analysis.

Demonstrated experience in strategic and operational planning, policy development and project management in a complex service delivery environment.

Demonstrated experience in developing initiatives that build the capacity of an organisation to achieve objectives.

Excellent communication, interpersonal and negotiation skills and a commitment to the provision of quality and customer service.

Well developed analytical and conceptual skills and evidence of the ability to manage a variety of complex tasks under tight time constraints.

TASK ANALYSISIn the course of his/her duties, a person in this position may be expected to work in or be exposed to the following conditions or activities as marked.

Condition/Activity Constant Frequent Occasional N/A

Manual handling weights -above 10kgs -below 10kgs

( )( )

( )( )

( )( )

XX

Manual handling frequency ( ) ( ) ( ) XRepetitive manual work ( ) ( ) ( ) XRepetitive bending/twisting ( ) ( ) ( ) XWorking with arms above head ( ) ( ) ( ) XLifting above shoulder height ( ) ( ) ( ) XUsing hand tools – vibration/powered ( ) ( ) ( ) XOperating precision machinery ( ) ( ) ( ) XClose inspection work ( ) ( ) ( ) XWearing hearing protection ( ) ( ) ( ) XWearing eye protection ( ) ( ) ( ) XWorking in dusty conditions ( ) ( ) ( ) XWorking in wet/slippery conditions ( ) ( ) ( ) XWearing gumboots ( ) ( ) ( ) XWearing safety shoes/boots (steel cap) ( ) ( ) ( ) XWorking with chemicals/solvents/detergents

( ) ( ) ( ) X

Washing hands with soap (hygiene) ( ) ( ) ( ) XWorking at heights ( ) ( ) ( ) XWorking in confined spaces ( ) ( ) ( ) X


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Working in chillers (+4 degrees C) ( ) ( ) ( ) XPerforming clerical duties X ( ) ( ) ( )Working on a keyboard X ( ) ( ) ( )Driving cars and/or trucks ( ) ( ) ( ) XOther (please specify)_______________________ ( ) ( ) ( ) ( )

__________________________________________

Other special features (e.g. nature of chemicals, travelling requirements, etc):____________________________________________________________________________________________________________________________________________

VARIATION TO CONDITIONS OF EMPLOYMENT:These conditions of employment, your duties and your location may be varied by Council during the term of your employment.

The Terms and Conditions in this Position Description are to be read in conjunction with the General Terms and Conditions of Employment.

AGREEMENT: I hereby accept and agree to the duties in this Position Description. I understand that this Position Description is to be read in conjunction with the General Terms and Conditions of Employment and I agreed to abide by the terms and conditions stipulated therein.

Name (Please print):

Signature: Date:

SELECTION CRITERIA:Selection will be based on the following selection criteria; however, reference will also be made to other listed skills, knowledge and attributes as required in the Position Description:

1. Qualifications in a relevant field including business, economics or related fields including organisational improvement or substantial relevant experience in local government and the functions/services delivered by Organisational Performance and Engagement with lesser formal qualifications.

2. Demonstrated ability to research, analyse and identify the key factors needed to enhance service delivery and achieve organisational goals.

3. Highly developed communication, interpersonal and negotiation skills and a commitment to the provision of quality and customer service

4. Demonstrated ability to participate in project teams and in a multi-disciplinary team environment and experience in developing strong working relationships and collaborating with internal and external colleagues to achieve organisational goals

5. Demonstrated ability to initiate, manage and implement initiatives that build the capacity of an organisation to achieve objectives.


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Position Description Template - City of Hume€¦ · Web viewPOSITION TITLE: Project Officer - Service Planning and ... to managers and staff in developing appropriate KPI’s to