Citizens’ Charter Bill 2011

7/25/2019 Citizens Charter Bill 2011

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[Polity] Citizens Charter Bill 2011: Salient Features, Issues, Criticism exlaine!

1. What is a Citizens charter?

2. Components of a Citizens Charter:

3. Advantages of Citizen charter?

4. Indian Eperience

!. "ecommendations of 2nd A"C:

#. Citizens Charter $i%% 2&11: 'a%ient (eat)res

*. +rievance "edressa% ,echanism:

-. ena%t/

0. Criticism

1&. ,oc )estions

Citizens Charter " #he $i%ht o& Citizens For #ime Boun! 'eli(ery o& )oo!s " Ser(ices " $e!ressal o& #heir )rie(ances Bill 2011

What is a Citizens charter?

*ou may ha(e seen the 'ominos Pizza +!: !eli(ery in 0 minutes other-ise &ree.

Citizen charter is a similar concet/ alie! to ulic or%anizations.

Basically a ulic or%anization -ill -rite on a aer we provide this this and this services with this this and this time limit. If you

dont get the service within that time, contact xyz officer.

Such -ritten !ocument is calle! citizens charter. *ou can see citizen charters in the -esites o& almost all union ministries, PSs,

an! Pulic sector ans. clic me to see the citizens charter o& 3n(ironment 4inistry.

Prime 4inister 5ohn 4a6or intro!uce! the &irst citizens charter in early 1770s in 8.

Components of a Citizens Charter:

1. 9ision mission statement

2. #he list o& ser(ices !eli(ere!. ;ames an! contanct numers o& o&&icials resonsile. )rie(ances re!ressal mechanism, in caseser(ice is not !eli(ere!.

. ill not ha(e to !een! on the mercy o& the ureaucracy.

. =e -ill not ha(e to &ace lon% !elays !ue to re! tae.
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?. For a assort, a irth or !eath certi&icate, a !ri(in% licence or a ration car!, +am +a!mi nee! not ha(e to s-eat it out. #here -illnot e any nee! to %rease alms o& corrut o&&icials.

@. =e can see comensation &or un!ue !elay in !eli(ery o& ser(ice.

A. For ex: In 3uroe eole are comensate! i& the train %ets !elaye!.

. Basic thrust o& Citizens Charter is to mae ulic ser(ices citizen centric y ensurin% that these ser(ices are !eman! !ri(en ratherthan suly !ri(en.

Indian Eperience

>=* ' >3 ;33' CI#ID3;S C=+$#3$E

+t the central le(el, 4inistry o& Personnel 'eartment o& +!ministrati(e $e&orms. #his !eartment hels other or%anizations to &ormulate thecitizens charters. =o-e(er, 2n!+!ministrati(e $e&orms Commission &oun! &ollo-in% rolems -ith Citizens charters in In!ia:


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1. 4easurale stan!ar!s o& !eli(ery are rarely selt out in the charter.

2. Stan!ar!s are oorly !e&ine!, it ecomes tou%h to assess -hether the !esire! le(el o& ser(ice has een achie(e! or not.

. 4ost charters are (erose. Gcontainin% too many -or!sH.

?. Promises containe! in the Charter -ere (a%ue an! meanin%less. Glie those stui! (ision an! mission statements.H

@. I& the ser(ice is not !eli(ere! then (ery har! &or citizen to %et comensatation. Ghe has to mae tri to this o&&ice an! that o&&ice,rin% this erox an! that receit.H

A. Cit izen Charters are not re(ise! -ith t ime.

. #he nee!s o& senior citizens an! !isale! are not consi!ere! -hile !ra&tin% charters.

J. $esistance to chan%e.

7.


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@. ;)s sustantially &un!e! y the %o(ernment an! comanies that ro(i!e ser(ices un!er a statutory oli%ation.

rovisions

1. #he Bill maes it man!atory &or e(ery ulic authority to ulish a Citizens Charter -ithin six months o& the commencement o& the+ct.

2. 3(ery citizen is %i(en ri%ht to %et time oun! !eli(ery o& %oo!s an! ser(ices.

. I& not !eli(ere!, there is re!ressal mechanism.

+ccor!in% to the ill, citizens charters shoul! e in &ollo-in% &ormat:

1.


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(district court -udges for ' years, or /igh "ourt -udges)0 or

1. resent or former Secretaries to the central (state) government0

. $minent persons #ith at least 1' years of eperience in social sectors #ith apost graduate degree in a relevant sector.(! years for state panel)

2ppointed

&y

. 3overnor (in state "ommission)

1. resident (in "entral "ommission)

But Presi!ent K)o(ernor -ill mae aointments as er the recommen!ations o& select Committee. #he select Committee -ill consist o&

nion %eve% 'tate %eve%

4 "4

5eader of opposition in 5o6 Sa&ha n 5egislative assem&ly (8idhan Sa&ha)

Sitting -ust of S" Of /"

#he Commissioners may e remo(e! y an or!er o& the Presi!ent K)o(ernor un!er certain con!itions.

+rievance "edressa% ,echanism:

In ri%ht to in&ormation +ct, the mechanismK structure K hierarchy is:

R.T.I structure What?

u&lic information officer

(O) ("entral or State)

9ou send R.T. application to him. /e must give information #ithin

' days.

:irst 2ppellant authority(:22)

/e is an officer a&ove the ran6 of O.9ou approach him if your R.T.is not replied #ithin ' days (or if O did not give you the necessary

information).


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"entral;State nformation

"ommissioner ("" or S"):inally you can appeal to him in case :22 doesn


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52: 6)p%ication of 7or

Se(eral states such as 'elhi, Pun6a an! Bihar ha(e also enacte! their o-n %rie(ance re!ressal la-s. #he mechanism ro(i!e!

un!er these la-s is !i&&erent &rom that ro(i!e! un!er the Bill.

So this -ill lea! to !ulication o& -or an! or%anizations.

Similarly, 4;$3)+ +ct, $#3 +ct, ;ational Foo! Security Bill, 2011, an! the Pulic Procurement Bill, 2012 also ha(e their o-n

%rie(ances re!ressal &orums. Q !ulication.

Similar to $.#.I act, this ill also alies to or%anizations &un!e! y )o(ernment. Ge.%. +ir In!ia, Pulic Sector Bans,


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,ains +'4 Ethics;

1. 'e&ine &ollo-in% terms G2 mars eachH

a. Citizens charter

. #ransarency

c. +ccountaility

!. )oo! %o(ernance

2. >rite a note on the salient &eatures o& Citizens Charter ill 2011.

. $i%ht to in&ormation an! ri%ht to ser(ice, are re/reRuisite &or %oo! %o(ernance. Comment.

?. >hat are the ma6or ime!iments in imlementin% Citizens CharterE hyE

Documents

Citizens’ Charter Bill 2011