Deped Citizens Charter

7/29/2019 Deped Citizens Charter'

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Vision and Mission 1 Performance Pledge and Feedback and Redress Mechanism 2 List of DepEd-Central Office Frontline Services 3 List of DepEd-Regional Office Frontline Services 2 List of DepEd-Division Offices and Schools Frontline Services 4


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A Department of Education that advocates and practices service to

utmost responsibility, integrity, loyalty and efficiency.

The Department of Education shall:

At all times be accountable to the people Reduce bureaucratic red tape and processing time by renderin

convenient and reliable services to the public.


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(Adopted from Performance Pledge provided in CSC Citizens Charter)

We, the officials and employees of the Department of Education, pledgeto:

Serve you promptly, efficiently, and with utmost courtesy;

Ensure strict compliance with service standards;

Respond to your complaint about services as soon as possible;

Value every citizens comments, suggestions, and needs;

Empower the public through 24/7 access to information on our policies,programs, activities and services;

All these we pledgeBecause YOU deserve no less.

(Based on CSC Citizens Charter Feedback a

Please let us know how we have servedfollowing:

Send your feedback through e-maitext us at 0919-4560027

Talk to our Officer of the Day

If you are not satisfied with our servicomplaints shall immediately be attended tat the Public Assistance and Complaints De

THANK YOU for helping us

services.


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Frontline Services Issuance of Certificate of Employment, Certificate of Appearance, Certificate of App

Certificates -- Personnel Update of Employee Records (Form 212, SR and BIR Form) Issuance of Clearance - Retirement/Resignation/Vacation And Sick Leave/Travel Ab Application for Loans/Leave/Claims Application for Provident Fund Loan Application for Philippine Validating Test Application for Philippine Educational Placement Test Issuance of Certified True Copy/Photocopy Personnel Files and other Miscellaneous Issuance of Requested Files Application for Tax Exemption Application for Correction of Name Filing of Complaints/Appeals/Motions for Reconsideration


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ISSUANCE OF EMPLOYEE CERTIFICATION & OTHER CERTIFICATIONS PERSONNDIVISION

Schedule of Availability of Service:

Monday Friday8:00 a.m. 5:00 p.m. NO noon break

Who May Avail of the Service?

Officers/Employees of DepEd Central Office, Regional Directors, Assistant Regional Directors, SuperinteSuperintendents

What are the Requirements?

Accomplished Request Slip

Duration: within 60 minutes

How to avail of the Service?

Step Applicant/client Service Provider Duration of Activity(Under NormalCircumstances)

Person in Charge Fe

1 Fill up Request Slip andsubmit the duly filled up form

Receive the duly filledup Request Slip

within 10 minutes Admin. Asst. 2/authorized employee

2 Wait while the requested

certification is being processed

Forward the Request

Slip to the assignedemployee

within 5 minutes Admin. Asst. 2/

authorized employee

3 Check the record of the within 30 minutes Admin. Officer


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requesting party &prepare the certification

4/authorizedemployee

4 Receive the certificationfor signature/actualsigning

within 5 minutes Admin. Officer 5/authorized employee

5 Forward signedcertification forreleasing to authorizedemployee

within 5 minutes Admin. Officer4/authorizedemployee

6 Get the Certification Release of the signedcertification

within 5 minutes Admin. Asst. 2/authorized employee

END OFTRANSACTION

UPDATE OF EMPLOYEE RECORDS (Form 212, SR and BIR Form) PERSONNEL DI




Officers/Employees of DepEd Central Office, Regional Directors, Assistant Regional Directors, Superintendents Superintendents


Accomplished CS Form 100 for Examinations TakenAccomplished BIR Form No. 1902 & 2305 for Applications of TIN & Updates of BIR Exemptions respectively


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(with supporting documents, i.e. Marriage Contract, Birth certificate of child)

Duration: within 60 minutes



Person in Charge(Personnel Division)

Fe

1 Accomplish CS Form 100(BIR Form 1902/2305) andsubmit the duly filed up forms

Receive the duly filledup CS Form 100, BIR1902/2305

within 10 minutes Admin. Asst.2 /authorized employee

2 Forward the CS Form100 to the assignedemployee


3 Check the form and

update employeefile/records

within 40 minutes Admin. Officer 4/

authorized employee

4 Release the form forfiling to concernedagency

within 5 minutes Admin. Officer 2 /authorized employee

END OFTRANSACTION


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ISSUANCE OF CLEARANCE - RETIREMENT/RESIGNATION PERSONNEL DIVI




Officers/Employees of DepEd Central Office, Regional Directors, Assistant Regional Directors, SuperinteSuperintendents.


Accomplished Request Slip

Duration: within 10 days



Person in Charge F

1 Accomplish Request Slip Receive the duly filledup Request Slip


2 Forward the RequestSlip to the assignedemployee


3 Check the record of theemployee and preparethe clearance

within 1 day Admin. Officer 4/authorized employee

4 Forward the clearance within 8 days Chief of the


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for signature of theofficers concerned/actualsigning

concerned Division

5 Receive the Clearance Release the clearance within 5 minutes Admin. Asst.2/authorizedemployee

END OFTRANSACTION

APPLICATION FOR LOANS/LEAVE/CLAIMS PERSONNEL DIVISIONLoans (Provident Fund, Manila Teachers, PPSTA, Pag-ibig, Final approval of GSIS Loan)Leave (Vacation Leave, Forced Leave, Sick Leave, Study Leave, Special Privilege Leave, Paternity Leave, MaternClaims (Retirement Gratuity, Step Increment, Loyalty, Monetization, Terminal Leave Pay, Maternity Leave)


Monday Friday8:00 a.m. 5:00 p.m. No noon break


Loans Officers/employees of DepEd Central Office onlyLeave, Claims and Retirement Officers/employees of DepEd Central Office

Regional Directors and Assistant Regional DirectorsSuperintendents and Assistant Superintendents


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Accomplished Application Form




Person in Charge Fe

1 Accomplish the ApplicationForm

Receive the duly filledup Application Form


2 Forward the ApplicationForm to the assignedemployee


3 Check the records of theemployee within 2 days Admin. Officer4/authorizedemployee

4 Forward the Applicationform for signature of theofficer/actual signing

within 2 days Chief of Divisions

5 File the ApplicationForm

within 5 minutes Admin. Asst. 2 /authorized employee

END OF TRANSACTION


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APPLICATION FOR PROVIDENT FUND LOAN EMPLOYEES WELFARE and BEDIVISION




Officers/Employees of DepEd Central Office


Accomplished Application Form

Copy of PayslipLetter stating the purpose of loan


How to avail of the Service:


Person in Charge F

1 Accomplish the ApplicationForm

Receive the duly filled upApplication Form

within 10 minutes Receiving clerk(EWBD)/

Authorized employee2 Forward the Application

Form to thewithin 3 days Processing Clerk

(Personnel Div.)/


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Personnel/Legal/Finance:actual signing therein

authorized employee

3 Prepare the Payroll(subject to availability offunds)

within 1 day Processingclerk/authorizedemployee

4 Receive the proceeds of theloan

Release the proceeds ofthe loan (subject toavailability of funds)

within half of the day Authorized employee

END OFTRANSACTION

APPLICATION FOR PHILIPPINE VALIDATING TEST NATIONAL EDUCATION TRESEARCH CENTER (NET




- Students who studied in schools operating without permit- School dropouts- Those who studied under an educational system which is different to that of the Philippines, whether local or - Other special cases deemed meritorious e.g. Children of foreign diplomatic officials and missionaries assigned

whose grade/year placement is not covered by existing DepEd regulations.


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- Written request to the Office of the Regional Director- Request/Endorsement of the Principal of the previous school to the school where the student intends to enroll/- School Records- Medical Certificate (if the failure of the student to study was due to illness)- Endorsement of the Regional Director




Person in Charge Fe

1 File a written request to the

Office of the RegionalDirector concerned stating thenature of the case, enclosingthe requirements

Receive the written

request with therequirements

within 10 minutes Receiving clerk/

authorized employeeat the RegionalOffice

2 Forward the writtenrequest to the RegionalDirector

Within 5 minutes Receiving Clerk/authorized employeeat the RegionalOffice

3 Prepare theEndorsement to theCentral Office: signedendorsement by the

Regional Director

Within 4 days Regional Director

4 Receive the Endorsement Release theEndorsement

Within 5 minutes Receiving Clerk/authorized employee


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5 Present the Endorsement Receive theendorsement at NETRCand inform client to payto the cashier


6 Pay to the Cash Division at theCentral Office

Process payment andissue OR

Within 10 minutes Cashier P1

7 Present receipt at the NETRCand wait for the exam

Verify OR and forwardto the employeeadministering the exam


8 Take the Exam Administer the exam Within 3 to 4 hours Proctor

9 Wait for the result of the exam Check the test paper Within 2 hours Proctor

10 Receive the result of the exam Release the result of theexam

Within 5 minutes Receiving Clerk/auhtorized employee

END OFTRANSACTION

APPLICATION FOR PHILIPPINE EDUCATIONAL PLACEMENT TEST NATIONAL ETESTING & RCENTER (NET


1. Local Regular ExaminationRegistration: September and OctoberExamination: 3rd Sunday of November for Luzon

Last Sunday of November for Visayas and MindanaoPlace: Designated Testing Centers Nationwide2. Walk-In Examination

Registration: 8:00 a.m. 5:00 p.m.


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Monday FridayExamination: Per SchedulePlace: NETRC, 2nd Flr., Mabini Bldg., Pasig City

3. Foreign Special ExaminationAs requested by the Consular Offices concerned


- Drop-outs from the Elementary and the Secondary Schools for at least one (1) year- Have never attended a formal school- Are presently employed and need to upgrade their academic level


- Birth Certificate- Latest Card or Form 137 (original and photocopy)-

Registration Fee-Regular Php 50; Special and walk-in Php 200; foreign US$100- An individual is qualified to take the PEPT if he/she completed the grade/year as shown below:Grade/Year Age at the time ofcompleted registration

No formal schooling at least 7 years oldGrade 1 8 yrs. OldGrade 2 9 yrs. OldGrade 3 10 yrs. OldGrade 4 11 yrs. OldGrade 5 12 yrs. OldGrade 6 13 yrs. Old

First Year 14 yrs. OldSecond Year 15 yrs. OldThird Year 16 yrs. Old


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Duration: depending on the exam



Person in Charge Fe

1 Register in the nearestDivision Office and submit therequirements

Register the applicantand inform client to paythe fee

Within 10 minutes Receiving clerks/authorized employee

2 Pay to the Cashier at theDivision Office

Process payment andissue OR

Within 5 minutes Cashier P520

3 Present receipt and wait for theexam at the designated testingcenter

Verify OR and forwardto the employeeadministering the exam

Within 5 minutes Receiving clerks/authorized employee

4 Take the exam on the

scheduled date and place

Administer the exam Within 3 to 4 hrs. Proctor

5 Check the test paper Within 2 hours Proctor

6 Receive the result of the exam Release the result of theexam

Within 4 months Receiving clerks/authorized employee

ISSUANCE OF CERTIFIED TRUE COPY/PHOTOCOPY PERSONAL FILES and

OTHER MISCELLANEOUS FILES RECORDS DIVISION




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Officers/Employees of DepEd Central Office, Superintendents and other authorized individuals/officers.


Accomplished Request SlipIdentification CardAuthorization or Special Power of Attorney if the one requesting is another person



Step Applicant/client Service Provider Duration of Activity(Under Normal

Circumstances)

Person in Charge F

1 Accomplish Request slip andsubmit the duly filled up form

Receive the duly filled upRequest Slip

Within 10 minutes Receiving Clerk /authorized employee

2 Forward the Request Slipto the Records Officer


3 Classify/Prepare therequest documents be itfor photocopy or certifiedtrue copy

Within 1 day Records Officer

4 Approve, review andaffix initials to eachactionable document

Within 45 minutes Chief Admin. Officer

5 Stamp release to eachdocument: assignsnumbers to the original

Within 10 minutes ReleasingClerk/authorizedemployee


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copy, copy to befurnished and to the filecopy

6 Pick up the requesteddocument

Release the requesteddocument


END OFTRANSACTION

ISSUANCE OF REQUESTED FILES RECORDS DIVISION




Officers/Employees of DepEd Central Office, Superintendents and other authorized individuals/officers.


Accomplished Request SlipIdentification CardAuthorization or Special Power of Attorney if the one requesting is another person



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Person in Charge Fe

1 Accomplish Request slip andsubmit the duly filled up form

Receive the duly filledup Request slip


2 Forward the RequestSlip to the RecordsOfficer/authorizedemployee


3 Search for the record:retrieve the file

Within 1 day RecordsOfficer/authorizedemployee

4 Approve, review andaffix initials to the

requested document

Within 45 minutes Chief Adm. Officer

5 Forward to ReleasingClerk


6 Pick up the requesteddocument

Release the document Within 10 minutes ReleasingClerk/authorizedemployee

END OFTRANSACTION


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APPLICATION FOR TAX EXEMPTION LEGAL DIVISION




Non-stock, non-profit Educational Institutions


1. Letter-application for tax exemption by a duly authorized representative of the institution2. Supporting documents:

a. Bill of Lading/Air Waybill, Invoice or Importation documents such as placement orders;b. Deed of Undertaking duly notarized which must state categorically that the imported articles shall be u

and exclusively for educational purposes and shall not be resold, or transferred for a material considerac. Certificate of DepED/CHED Permit / Recognition of Schoold. Certified True Copy of Articles of Incorporation and By-Lawse. If a University or College, Commission on Higher Education (CHED) Certification/Endorsement rega

importation/requesting schoolf. In case of Donations Deed of Donation and the corresponding Deed of Acceptance



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Person in

1 Submit all the requirementsfor tax exemption

Receive the requirements submitted by theapplicant school

Within 10 minutes ReceivingClerk/authoemployee

2 Wait while therequest/application for taxexemption is being processed

Forward the request/application to thedesignated employee

Within 5 minutes Legal Asst/authorizedemployee

3 Check if the requirements submitted arecomplete,If complete:>prepare an endorsement to theUndersecretary for Legal Affairs

If not complete:>return the documents to the applicantschool and require them to complete therequirements

Within 20 minutes

4 Affix initials on the endorsement Within 1 day Chief of thDivision

5 Forward the endorsement to the Office ofthe Undersecretary for Legal Affairs forsignature; Actual signing

Within 2 days

6 Forward to Records Division for releasing Within 1 day ComputerOperator II

/authorized

employee7 Get photocopy of the

indorsement for taxRelease the signed endorsement Within 1 day


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exemption

END OF TRANSACTION

APPLICATION FOR CORRECTION OF NAME LEGAL DIVISIONSchedule of Availability of Service:



Private individuals who studied in the Elementary and Secondary Schools


1.Original Birth Certificate issued by the National Statistics Office (NSO) or if there is no Certificate of Live Biravailability thereof duly attested by the Local Civil Registrar concerned and/or the Civil Registrar General muwith the Baptismal Certificate of the student.

2.Joint Affidavit of two (2) disinterested persons attesting to the fact/among others, that the assumed name(s) anstudent refer to one and the same person.

3.Affidavit of the student if of legal age, or that of the parents or guardian, if still a minor, explaining the circumthe assumed/erroneous name or alias, attesting the same fact as called for in No.2 hereof.

4.Letter-request for correction of name addressed to the Secretary of Education specifying the schools aElementary to Secondary, as the case maybe, and the name(s) used.

5.School records bearing the erroneous name: e.g. Diploma, Transcript of Record or Registration Card (any onewill suffice except that when there are several name(s) appearing in the school records, each school record must be submitted for purposes of verification and identification of the student requesting for correction of his


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Person in Charge Fees

1 Submit the letter-applicationand the requirements neededfor correction of names

Receive the letter-application and therequirements submittedby the applicant

Within 10 minutes ReceivingClerk/authorizedemployee

2 Forward the letter-application and theattached documents tothe designatedemployee

Within 5 minutes Legal Asst. 2/authorized employee

3 If requirements arecomplete: PrepareResolution

Within 30 minutes Legal Asst. 2/authorized employee

4 Affix initials on thedraft Resolution

Within 1 day Chief, LegalDivision

5 Forward to the Office ofthe Undersecretary forLegal Affairs forsignature ofResolution/actualsigning

Within 2 days

6 Forward to RecordsDivision for releasing

Within 1 day Computer OperatorIII / authorizedemployee

7 Get photocopy of the signed Release the signed Within 1 day Releasing Clerk/


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Resolution Resolution to theconcerned school

authorized employee

END OFTRANSACTION

FILING OF COMPLAINTS/APPEALS/MOTIONS FOR RECONSIDERATION LEGAL D




Any person may file an administrative complaint against any officer or employee of the Department of Ed


Filing of Complaints1. Full name and address of the complainant2. Full name and address of the person complained of, as well as his position and office in the Departmen3. A narration of the relevant and material facts which shows the acts or omissions as allegedly committe4. Certified true copies of documentary evidence and affidavits of his witnesses, if any5. Certification of Non-Forum Shopping6. Complaint shall be under oath

Filing of Appeals1. Notice of Appeal2. Appeal Memorandum (3 copies)3. Proof of payment of the appeal fee


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Filing of Motions for Reconsideration

1. Motion for ReconsiderationDuration:

Filing of Complaints 10 minutesFiling of Appeals 10 minutesFiling of Motions for Reconsideration 10 minutes


Filing of Cases

Step Applicant/Client Service Provider Duration of Activity (UnderNormal Circumstances)

Person in Ch

1 File the complaint along withthe requirements either at theOffice of the Secretary orRecords Division

Receive the complaint andother documents, if any Within 10 minutes Receiving Cauthorizedemployee

2 Receive copy of the complaintfiled

Issue the copy of thecomplaint filed to the client

Within 10 minutes Receiving Cauthorizedemployee

3 Forward the complaint to theOffice of the Undersecretaryfor Legal Affairs

Within 1 day Authorizedemployee

4 Endorse to Legal Division to

prepare draft of the actionabledocument

Within 2 days Authorized

employee

5 Return to the Office of the Within 3 days


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Undersecretary for LegalAffairs for signing ofendorsement/actual signing

6 Forward to Records Divisionfor releasing

Within 1 day ComputerOperator authorizedemployee

7 Release to the Officeconcerned

Within 1 day Releasing Cauthorizedemployee

Filing of Appeals

Step Applicant/Client Service Provider Duration of Activity (UnderNormal Circumstances)

Person in Ch

1 File the appeal along with the

requirements either at the Officeof the Secretary or RecordsDivision

Receive the notice of

appeal/appeal memorandumand other documents, if any,and require the client to paythe filing fee

Within 10 minutes Receiving C

authorizedemployee

2 Pay to the cashier Process payment and issueOfficial Receipt (O.R.) andNotice of Payment

Within 10 minutes Cashier

3 Return to the receiving office.Present Proof of Payment andO.R.

Receive Proof of Paymentand the appeal


4 Receive a copy of the appealfiled

Issue copy of the appeal filedto the client

Within 5 minutes Receiving Cauthorized


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employee

5 Forward the Appeal filed tothe Office of theUndersecretary


6 Endorse to Legal Division forappropriate action

Within 3 days Authorizedemployee


Step Applicant/Client Service Provider Duration of Activity(Under NormalCircumstances)

Person in Cha

1 File the motion forreconsideration at Office of theSecretary

Receive the motion forreconsideration and issue thereceiving copy to the client


2 Forward the Appeal filed tothe Office of theUndersecretary


3 Endorse to Legal Divisionfor appropriate action

Within 3 days Authorizedemployee


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Frontline Services

Application For Permit And Recognition of Private Schools

Application for Certification, Authentication and Verification (CAV)Application for Service Records/Certification of EmploymentApplication for Claims for Vacation/Sick/Maternity Leave/ Paternity Leave/AuthoritApplication for Claims for Terminal LeaveApplication for Retirement under RA 8291, PD 1146, RA 660 (Pension Plan) and RFiling of Complaints/Appeals/Motions for Reconsideration


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APPLICATION FOR PERMIT AND RECOGNITION OF PRIVATE SCHOOLS


Deadline of submission of applications for government permit and recognition is on or before September 30, 2009

Who may avail of the Service?

Private Schools

What are the requirements?

1. Sets of documents submitted (preferably 3 sets)____ Original____ Xerox copy (ies)

2. Indorsement from the Schools Division Superintendent as proof that the documents have passed the Division ____ Date when application was received____ Date when application was acted upon

3. Inspection Report prepared by the Division Supervisor-in-Charge of Private Schools____ Date of school inspection____ Who inspected the school____ Findings____ Recommendations

4. Xerox copy of Government Permit issued for the previous year____ Date approved____ Government Permit No./s

5. Application and Inspection Fee (Php 2,000.00) paid every year____ Date of payment

____ O.R. No.6. School Bond (Php 1,000.00) paid during the initial operation of the school

____ Date of payment


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____ O.R. No.7. Letter of Request/Board Resolution stating the purpose of the application, the school year and the course offer

____ Certified of the School Head/Chairman of the Board8. Feasibility study, certified true and correct and duly notarized, must including the following:

____ Purpose and objectives of the proposed school or course

____ Existing schools offering the same course within the locality and distance to the applicant school____ Demand for the establishment of the school (enrolment in existing school, number of students in thstandards & supportive provisions for effective____ Availability & adequacy of the school sites____ Documents of ownership____ Location Plan (in relation to recreational places and other factors that may not be conducive to the learnnoises /unpleasant odor or dust)____ Campus Development and Landscaping Plans____ Pictures____ Architects Plan of the building____ Itemized cost of the project (site development, school buildings, quarters, classrooms, equipment, facili

annual salaries, maintenance)____ Financial capacity to sustain and maintain school (resources besides students fees)____ Proposed faculty line-up, administrative and supervisory staff with their corresponding qualifications an

9. Articles of Incorporation and By-Laws duly registered with Securities and Exchange Commission____ Stock/Non-Stock____ Date of Issuance of SEC Registration Certificate____ Registration Certificate No.____ Term of Corporate Existence____ Number of Directors/Trustees____ Amount of Capital Stock and share per trustee____ Status of School Site

10.Documents of Ownership (all in the name of the school)____ Certificate of Title in the Name of the School____ Total Lot Area / Total Floor Area____ Number of buildings and classrooms____ Building Permit No., date and place of issuance


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____ Sanitary Permit No., date and place of issuance____ Business Permit No., date and place of issuance____ DTI Permit No., date and place of issuance

11.Certificate of Registration____ BIR Registration Certificate

____ SSS Registration Certificate/ID____ Philhealth Registration Certificate/ID____ Pag-ibig Registration Certificate/ID____ Others

12.Complete set of Financial Statements for the previous calendar/fiscal year notarized____ Audited by a Certified Public Accountant (name)____ Income Statement____Balance Sheet____Cash Flow Statement____Note of Financial Statements____Copy of the Income Tax Return filed to the BIR

____ Proof of RemittancesBIR 1601CSSSPhilhealthPag-ibigOther related institutions

13.Proposed Annual Budget and Annual Expenditures for the school year____ Annual salaries____ Maintenance Expenses____ Capital Expenditures (Buildings, Property & Equipment)

14.Proposed Tuition and other School Fees____ Tuition Fee

____ Miscellaneous Fees (Books, Uniforms, School Supplies, IDs, Filed Trips, Laboratory____ Other Fees

15.Proposed Curriculum patterned with the Basic Education Curriculum (BEC) standards and requirements____ Number of Units Offered


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____ Number of Subjects____Number of minutes per subject____ Other curriculum used

16.Enrolment Report____ Girls

____ Boys17.School Calendar

____ No. of School Days____ No. of Holidays

18.Classroom Program prepared and certified by the School Head/Administrator19.Teacher Program individually prepared and certified by every teacher of the school20.Members of the Board of Trustees and List of School Administrator/s

____ Job description and requirements____ Educational Qualifications____ Field of Specialization____ Certificates of Training

____ Copy of Employment Contractual duly notarized____ Copy of Transcript of Records certified true copy____ Salaries (per hour/month) and benefits in____ Full time/Part time (number of teaching/working____ Outside Employment

21.List of academic and Non-Academic Personnel____ Job description and requirements____ Educational Qualifications____ Field of Specialization____ Certificates of Training____ Copy of Employment Contractual duly notarized____ Copy of Transcript of Records certified true copy

____ Salaries (per hour/month) and benefits in____ Full time/Part time (number of____ Teaching Load____ Outside Employment


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22.Retirement Plan registered with the Securities and Exchange Commission (SEC) or other related institutions____ Date of Issuance of SEC Registration Certificate____ Registration Certificate No.____ terms of Benefits

23.List of Athletic facilities, equipment, supplies and materials certified by the school head____ Number of Items____ Term of procurement/donation from other institutions

24.List of laboratory facilities, equipment, furniture____ Number of Items____ Term of procurement/donation from other institutions

25.List of Library Holdings____ List of books per subject area____ No. of books per subject area____ Term of procurement/ donation from other institutions____ Category (Cultural, Filipiniana, Professional)

26.Original Pictures____ Classrooms____School Buildings____ Restrooms____ Laboratories____ Library____ Medical and Dental Clinic____ School Canteen____ Playground____ School Stage____ Flagpole____ Principals Office____ Faculty Room

____ Computer/IT/Multimedia Room____ Others

27.Inspection Report of the RQATPPS____ Date of Inspection


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____ Findings____ Recommendations

Duration: within 1 month under normal circumstances


Step Applicant/Client Service Provider Duration ofActivity (Under

NormalCircumstances)

Person In-Charge

1 Submit the documents to theRecords Section

Received thedocuments

Within 10minutes

Records Officer/Authorized Employee

2 Go to Cashier Section for paymentof fees

Pay the required feesto the Cashier

Within 30minutes

Cashier

3 Forward the documents to the

RQATPPS by the Records Section

Received the

documents

Within 10

minutes

Authorized Employee

4 Initialprocessing/Evaluationof Documents

Within 2 weeksto complete frominitial processing

RQATPPS Members

5 Deliberation by theRQATPPS on theapplication andsupporting documentspresented

Within 2 days RQATPPS Members

6 Ocular inspection ofSchools (to bescheduled)

Within 5 days tocomplete

RQATPPS Members

7 Deliberation of theRQATPPS on theresults of ocular

Within 2 days RQATPPS Members


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inspection

8 Release ofCertificate/s ofGovernmentPermit/Recognition

Within 1 weekfrom thecompletion ofthe deliberationof results ofocularinspection.

Authorized Employee

APPLICATION FOR CERTIFICATION, AUTHENTICATION and VERIFICATION (CAV)


Monday Friday8:00 am - 5:00 pm no noon break


Students of elementary and secondary schools in the region/division/school levels


a. Public School1. Student Permanent Records (F-137)2. Diploma3. Certificate of Graduation issued by School Head4. Certification from SDS

b. Private School1. Student Permanent Records (F-137)2. Diploma


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3. Certificate of Graduation issued by school head4. Special Order for graduates of secondary schools issued by the Division Office for two-level schools or by the

the three-level schools5. Certification from SDS

c. ALS, A&E and PEPT Passers1. Diploma2. PEPT or A&E Result3. Certification from the Central Office (BALS and NETRC)4. Certification from SDS

Duration: 5 days


Step Applicant/Client Service Provider Duration of Activity(Under Normal

Circumstances)

Person in-Charge

F

1 Secure application form fromthe DepED Regional Office,Records Section

Within 10 minutes Adm. Aide II/AuthorizedEmployee

2 Submit the accomplishedapplication form withcomplete requireddocuments to the RegionalOffice, Records Section

Check as to thecompleteness of therequirements

Within 10 minutes Adm. Aide IV/AuthorizedEmployee

3 Refer to the Legal Unitin case of discrepancyin the name/date of

birth/place of birth etc.


4 Receive and recordapplication with

Within 30 minutes Adm. Aide IV/Authorized


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complete requirementswhich shall beprocessed within three(3) working days

Employee

5 Issue claim stubindicating the date ofrelease at DFA (five (5)working days from dateof transmittal)


6 Advise applicant toclaim his/herdocuments at the DFAon date indicated in theclaim stub


7 Retrieval of file ofapplicant

Within 5 minutes AO I (RecordsOfficer)/

AuthorizedEmployee

8 Verify the authenticityof school records

Within 30 minutes AO I (RecordsOfficer)/AuthorizedEmployee

9 Refer toSchool/Divisionconcerned in case ofdiscrepancy


10 Affix signature in theapplication form

Within 30 minutes AO I (RecordsOfficer)/

AuthorizedEmployee

11 Refer to encoder for Within 10 minutes AO I (Records


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numbering andpreparation of CAVform

Officer)/AuthorizedEmployee

12 Preparation of CAVform, to be numberedand initialed


13 Review and initial forrecommendingapproval


14 Approval/Signature bythe RD/AuthorizedRepresentative

Within 4 days RD/CAO/AO II

END OF TRANSACTION

APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT




Officers/employees at the regional level inclusive of officials/employees at the Division/District/school levels.

What are the Requirements?1. Written request for the issuance of service record/certification of employment.

Duration: 2 days


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Person in-Charge

F

1 Written requests Prepare the requestedServiceRecord/Certification ofEmployment




APPLICATION FOR CLAIMS FOR VACATION/SICK/MATERNITY LELEAVE/AUTHORITY TO TRAVEL ABROAD




Officers/employees at the regional level inclusive of officials/employees at the Division/District/School levels.


1. Indorsement from the Division Office2. Duly accomplished CS Form3. Clearance from money and property accountabilities from District/Division Offices for Authority to Travel Abroa


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Duration: 2 days



Person in-Charge

F

1 Present documents to theRecords Section of the RO

Stamp documents asreceived


2 Proceed to the PersonnelSection with duly stampeddocuments

Evaluate supportingdocuments


3 Prepare theindorsement to fieldoffice personnel




5 Release documentsthrough the RecordsSection


END OF TRANSACTION

APPLICATION FOR CLAIMS FOR TERMINAL LEAVE




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1. Indorsement from the Division Office/District/School2. Approved application for Terminal Leave (CS Form 6)3. IBM Certificate of Last Payment4. Complete Service Record5. Clearance from money and property accountabilities from District/Division Offices6. Certificate of Highest Salary Received (Personnel Section R.O.)7. Statement of Assets and Liabilities8. GSIS approval of retirement9. Original Leave Cards

Duration: 10 days



Person in-Charge

F

1 Present documents to theRecords Section of the RO



2 Proceed to the Personnel

Section with duly stampeddocuments

Evaluate supporting

documents

Within 30 minutes Adm. Aide IV/

AuthorizedEmployee

3 Check the accuracy of Within 1 day Adm. Aide IV/


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service credit balance AuthorizedEmployee

4 Prepare memorandumfor the Chief, BFD

Within 1 day Adm. Aide IV/AuthorizedEmployee

5 Prepares Certificationof Highest SalaryReceived

Within 1 day Adm. Aide IV/AuthorizedEmployee



7 Release documentsthrough the RecordsSection


8 Budget and Finance

Division requests fundfrom DBM

9 DBM releases fundadvise

END OF TRANSACTION

APPLICATION FOR RETIREMENT UNDER RA 8291, PD 1146, RA 660 (PENSION PLAN) &




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1. Application Form for Retirement, duly accomplished.2. Service Records3. Latest notice of Salary Adjustment4. Clearance from money/property accountabilities.5. Indorsement of the Schools Division Superintendent.

Duration: 5 days



Person in-Charge F

1 Present documents to theRecords Section



2 Proceed to the PersonnelSection with duly stampeddocuments

Evaluate supportingdocuments at the RO

Request for theCertification of LastPayment from the

Regional PayrollServices Unit


3 Prepare indorsement to Within 30 minutes Adm. Aide IV/


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the GSIS Branch Officeconcerned

AuthorizedEmployee



5 Indorsement to the GSISBranch Office

Release indorsementthrough the RecordsSection


END OF TRANSACTION

FILING OF COMPLAINTS/APPEALS/MOTIONS FOR RECONSIDERATION


Monday-Friday8:00 am 5:00 pm without noon break

Who may avail of the Service:

Any person may file an administrative complaint against any DepEd Officials at the Regional Office and against the different divisions.

What are the Requirements:

Filing of Complaint

1. Full name and address of the complainant2. Full name and address of the person complained of, as well as his position and office in the Department of


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3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by4. Certified true copies of documentary evidence and affidavits of his witnesses, if any5. Certificate of Non-Forum Shopping6. Complaint shall be under oath

Filing of Appeals

1. Notice of appeal2. Appeal Memorandum (3 copies)3. Proof of payment of the appeal fee


1. Motion for ReconsiderationDuration:

Filing of complaints 30 minutesFiling of appeal 30 minutesFiling of Motions for Reconsideration 10 minutes


Filing of Cases


Person inCharge

Fee

1 File the complaint along

with the requirements atOffice of the RegionalDirector

Receive the complaint

and other documents, ifany

within 30 minutes Receiving clerk/

authorizedemployee


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2 Receive the copy of thedocuments/complaint

Issue the receivingcopy to the client

within 30 minutes Receivingclerk/authorizedemployee

Filing of Appeals


Person inCharge

Fee

1 File the appeal along withthe requirements at Office ofthe Regional Director

Receive the notice ofappeal/appealmemorandum and otherdocuments, if any, andrequire the client to paythe filing fee

within 30 minutes Receiving clerk/authorizedemployee

2 Pay to the cashier Process payment andissue Official Receipt(O.R.)

within 15 minutes Cashier- P30

3 Return to the receivingoffice. Present O.R.

Receive Proof ofPayment (O.R.) and theappeal

within 5 minutes Receving clerk/authorizedemployee

4 Receive the receiving copyof the appeal

Issue the receivingcopy to the client

within 5 minutes Authorizedemployee


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Person inCharge

Fee

1 File the motion forreconsideration at Office ofthe Regional Director

Receive the motion forreconsideration andissue the receivingcopy to the client

within 10 minutes Receivingclerk/authorizedemployee

non


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Frontline Services

Enrolment (Pre-School, Elementary and Secondary) Recruitment, Evaluation, Selection and Appointment for Teacher I Position in Pub

Secondary Schools

Appointment and Promotion of other Teaching, Related Teaching and Non-Teaching Posit Selection, Promotion and Designation of Master Teachers Selection, Promotion and Designation of School Heads Payment of Salaries and Other Emoluments of Teachers and Employees of DepEd Payment of Travel Expenses to DepEd Employees Alternative Learning System Continuing Education Accreditation and Equivalency System (A&E) Special Education Filing Of Complaints/Appeals/Motions For Reconsideration


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ENROLMENT ELEMENTARY

Who may avail of the Service?1. Pre-School age (5-6 years old)2.

Elementary age (6-11 years old)3. Secondary age - (11-15 years old)

Schedule of Availability of Service:1. Pre-School and Elementary: two (2) weeks before the start of the academic school year2. Secondary : April May

Requirements for Enrollee:1. Pre-School and Elementary

Report card for Grade II VI pupils/students Birth Certificate for Pre-school and Grade I pupils

2. Secondary Birth certificate for first year students Report card Certificate of good moral conduct 2 ID pictures for first year

3. Transferees Certificate of good moral conduct Forms 137 and 138 Reading ability assessment / Placement test

Duration: half day (Elementary and Secondary)


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How to avail of the Service (ELEMENTARY)

Applicant/Client Service Provider Duration of Activity Person

1. Submit Birth certificate forGrade II VI students and Reportcard for Pre-school and Grade Istudents

2. Undergo assessmenttest/interview (for Grade I andtransferee)

3. Enroll and receive books

Receive, assess and evaluate Reportcards & Birth certificates

Conduct assessment test/interview

Accept pupils and distribute books

Within 10 minutes

Within 30 minutes

Within 30 minutes

Teacher-in-charg

Teacher-in-charg

Teacher-in-charg

How to avail of the Service (SECONDARY)

Applicant/Client Service Provider Duration of Activity Person

1. Submit Birth certificate for firstyear students; Forms 137 &138and Certificate of good moralconduct for transferees

2. Undergo reading abilityassessment/ placement test (fortransferee)

3. Enroll and receive books

Receive, assess and evaluate Birthcertificates, Forms 137 &138 andcertificate of good moral conduct

Conduct reading ability assessmenttest/ placement test

Accept students and distribute books

Within 10 minutes

Within 30 minutes

Within 30 minutes

Teacher-in-charg

Teacher-in-charg

Teacher-in-charg


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RECRUITMENT, EVALUATION, SELECTION AND APPOINTMENT OF TEACHER I POSELEMENTARY AND SECONDARY SCHOOLS


Applicants who hold a valid certificate of registration/professional license as a teacher from the Professional R(PRC) seeking to be appointed to a Teacher I position

Qualified applicant who is with a valid professional license issued by the Philippine Regulation Commissirequirements of the evaluation selection applied by the a School Division

Bonafide resident of a particular barangay, municipality, city of province for at least six months who declarresident of a particular barangay, municipality, city or province in the Personal Data Sheet

List of candidates who obtained an overall score of fifty (50) points and above based on the criteria provided during the evaluation and screening by a School Division

Fees: None


January 15 to - Filing of applicationMarch 15March 16-31 - Interview of applicantsApril 1-15 - Ranking of applicantsApril 16-30 - Submission of Rank list to the Schools Division Superintendent to be posted in conspicuo

Requirement for Applicants:

1. Applicant letter2. CSC Form 212 (revised 2005) in 2 copies with the latest 2x2 ID picture

3. Certified photocopy of the PRC Certificate of Registration/License4. Certified photocopy of ratings obtained in the Licensure Examination for Teachers/Professional Board Examin5. Certified copies of Transcript of Records for baccalaureate course


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6. Copies of the service record, performance rating and school clearance for those with teaching experience7. Certificates of specialized training, if any


Applicant/Client Service Provider Duration of Activity PersonSubmit a written application withthe required documents to thenearest elementary or secondaryschool head

1. Receive application and verifydocuments submitted as to thecompleteness and authenticity.

2. Submit the list of applicantstogether with their pertinentdocuments to the Division Sub-Committee.

3. Receive the list of applicants withthe corresponding documents.

4. Review documents submitted for

completeness, accuracy, authenticityand veracity.

Within 10 minutes

Within 10 minutes

Within 1 day

a. Elementary- School Head - - 4 Master TeachTeachers-Memb

b. Secondary- School Head - Dept. Headconcerned- 3 teachers

from thedifferent learningareas

- Public School DCoordinatingPrincipal of theDistrict

- 4 School Heads


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5. Evaluate applicants on Education,Teaching Experience, LET/PBETRating, Experiential Learning Courseand Specialized Training Skills.

6. Conduct interview

7. Observe and rate demonstrationteaching of applicants

8. Administer the English ProficiencyTest

9. Consolidate individual ratings andsubmit the initial rank list of qualifiedapplicants to the Division Selection

Committee

10. Prepare the written EnglishProficiency Test.

11. Review and consolidate theresults of the individual rating ofapplicants -1 for elementary andanother for secondary level by subjectareas showing the scores they obtainedin all the criteria for evaluation.

12. Prepare a division wide rank

Within 1 day

Within I hour

Within 1 day

Within 2 hours

Within 2 days

Within 6 hours

Within 3 days

Within 2 days

Elementary Leve- Asst. SSuperintendent -- 2 Educ. Superv- President of Chapter)

- President Association (Div

Secondary Level- Asst. SSuperintendent -- 2 Education Su- President of Chapter)

- President Association (Div


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list, one for elementary and one forsecondary.

13. Prepare the Register of QualifiedApplicants (RQA) who obtained totalscore of fifty (50) points or above byschool district for elementary and byschool for secondary level, by subjectarea.

14. Submit the complete results of theevaluation of applicants and records ofdeliberation to the SDS

15. Post the complete results in at leastthree (3) conspicuous places in the

Division for RDAs for secondaryschool/school district.

16. Appoint from the qualifiedapplicants recommended by theSchool Selection Committee in theschool/district where the vacancyexists consistent with the RA 8190(Localization Law and other pertinentlaws, rules and regulations)

17. Provide every elementary and

secondary school and the RegionalDirector with copies of the RQA forposting in their area of jurisdiction.

Within 2 days

Within 1 day

Within 30 minutes

Within 2 days

- Personnel in-cAction (Secretkeeps records deliberation)

Schools Division


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18. Furnish the Local GovernmentUnit (LGU) to encourage the hiring oflicensed teachers to locally fundeditems.

Within 2 days Schools Division

APPOINTMENT AND PROMOTION OF OTHER TEACHING, RELATED TEACHING AND PERSONNEL


Guidance Coordinators and other teaching and related teaching personnel except School Heads-Principals andNon-Teaching Group

Fees: None

Requirements for Applicants:

1. Copies of performance ratings for the last three (3) rating periods2. Certification of experience/s related to the position to be filled3. Certified Xerox copy of outstanding accomplishments

Outstanding Employee Award Innovations Publication/Authorship

Consultancy/Resource Speaker in Trainings/Seminars4. Certified Xerox copy of Transcript of Records5. Certificate of trainings in education6. Certificate of Specialized Training


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7. Certificate of Participation as Chairperson/Co-chair in a technical/planning committeeHow to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person IWatch for published vacant positionsin the CSC Bulletin

File application for the position withthe accompanying support documents

1. Publish vacant positions in theCivil Service Commission (CSC)Bulletin of vacancies or othermodes of publication in the DepEdOffice.

2. Announce vacant positions to befilled in at least 3 conspicuousplaces in the DepEd offices orschools.

3. List applicants for the vacantposition both inside and outside ofDepEd offices/schools.

4. Conduct preliminary evaluationof the qualification of applicants.

5. Prepare selection line-upreflecting the qualifications of allapplicants.

6. Post selection line-up in 3

conspicuous places in the DepEdoffices/schools indicating the dateof posting.

15 working days

15 working days

Human ResourOfficer/In char


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7. Notify all applicants of theoutcome of the preliminaryevaluation.

8. Submit the selection line-up tothe Personnel SelectionBoard/Committee for deliberationen banc.

9. Evaluate and deliberate on thequalification of those listed in theselection line-up en banc.

10. Make systematic assessmentof the qualifications and

competencies of candidates forappointment to the vacancy.11. Conduct further assessmentsuch as written examination, skillstests, interview and others amongqualified applicants.

12. Submit to the appointingauthority the short list of fiveranking candidates based onassessment of determinant factors

Personnel Se(PSB)

Schools DivisiChairperson:

Assistant Sc

Superintend

Members:Head of ththe vacancy

AdministratiAdministrati

(HRMO)President oDepEd Union/Non-Association/

Association

In the School


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Centralelemen

Chairperson:Principal/S

Members: Four Members Level Chai

Elemenwith noSDS commitclustere

Secondexisting

heads

Teaching PositChairperson

Principal/Members:Departmenthe vaAdministrPresident Associatio

Secondno exisheads,


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13. Assess the list of top fivecandidates submitted by the

PSB/C.

14. Select the most qualified forappointment to the vacant position.

Issue appointment in accordancewith existing Civil Service rulesand regulations.

Posting of appointment

Within 5 days

designathe facuof qudemonscompet

Non Teaching Chairperson

PrincipalMembers

AdminisPresidenTeaching

Schools Superintendent

Personnel Offi


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SELECTION, PROMOTION AND DESIGNATION OF MASTER TEACHERS


Those who are actually teaching

Teachers providing special services with regular teaching load Permanent teachers

Fees: None

Requirements for Applicants:

Master Teacher I

1. Permanent Teacher2. Bachelors degree for teacher or its equivalent3. Very satisfactory performance rating for the last 2 years4. At least 3 years experience5. 25 points in Leadership potential/demonstration teacher on the district level + 15 points in leadership potential

Master Teacher II

1. Master Teacher I (or ESP) for at least one year2. Very satisfactory rating as MT or ESP I3. Bachelors Degree for Teachers on its equivalent as provided in the Magna Carta for Teachers plus co

Requirement for MA4. 30 points in Leadership potential and achievement on the Division Level plus 20 points in Leadership and

activities have not been credited in an earlier promotion


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Applicant/Client Service Provider Duration of Activity Person IFile application letter for the vacantposition to the Office of SchoolsDivision Superintendent.

Appear before the Division Sub-Committee to answer questionsregarding the documents attached tothe application.

Examine the application letter andits supporting documents for theircompleteness and veracity; andendorse the same to the nexthigher office

Examine/Verify the applicationand its supporting papers with theSub-Committee who ranks theapplicants on the basis of theirdocuments

Evolve a listing of the applicantsaccording to their rank andforward the same to the DivisionPersonnel Selection Board (PSB)

Receive the application/s forMaster Teacher; assess further thedocuments of the applicants andtheir ranks as endorsed by theDistrict Office

Recommend to the Appointing

Authority the name of the mostqualified applicant for the vacantposition based on the ranking and

Within 30 minutes

Within 1 day

Within 2 days

Principal/Head

Public SchSupervisor4 School Head

(Division PersBoard)

Asst. SchoSuperintendent2 Educ. Superv

HRMO


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assessment made

Make the final recommendationsfor the appointment of the MasterTeachers to the existing vacancy tothe Regional Director

Within 1 day


SELECTION, PROMOTION AND DESIGNATION OF SCHOOL HEADS


All qualified candidates from within and outside the division where the vacancy exists.

Fees: None

Requirement for Applicants:

For Teacher-In-Charge

a. Three years teaching experienceb. Pass the screening process to be conducted by the Division Office

For Principal I

1. Pass a qualifying test (PET)2. Experience for at least 5 years in aggregate as Head Teacher, Teacher-In-Charge, Master Teacher and Teacher III3. Very satisfactory performance rating for the last rating period prior to the screening4. Outstanding accomplishment


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5. Specialized trainingHow to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person IFile an application letter for thevacant position with the supportingdocuments to the Schools DivisionSuperintendent.

Review the application documentsas to completeness and veracity:endorse the application to theDistrict Office for action.

Receive the application/s withsupporting documents.

Verify the authenticity andcompleteness of the applicationand its documents.

Evaluate the paper of thecandidates for the vacant position.

Pre-evaluate the application withthe District Selection Committeeand prepare the list of applicantsaccording to rank.

Transmit the application and list ofapplicants to the Division Office.

Verify the documents submitted toensure that all requirements to theposition are met and further screen

30 minutes

within 1 day

within 2 days

Principal/Teac

Public SchSupervisor

Assistant SchSuperintendentHRMO


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the candidates and deliberate ontheir rank.

Recommend the most qualifiedapplicant to the AppointingAuthority.

Review the recommendation of thePSB and recommend theappointment of the most qualifiedapplicant to the Regional Director.

within 1 day

Administrative


PROVISION ON PAYMENT OF SALARIES AND OTHER EMOLUMENTS OF TEACHERS AOF DEPED

Requirements: None

Service Schedule:

Monday to Friday8:00am 12:00 pm1:00 pm- 5:00 pm


Payment of Salaries and Other Emoluments

Applicant/Client Service Provider Duration of Activity Persons Receive the vouchers for the fund within 10 minutes Cashier


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transfer of salaries

Prepare the fund transfer ofsalaries and the ACIC

3 hours Cashier

Signing by concerned officials within an hour Cashier/SDS

Prepare the deposit slip within 20 minutes Cashier

Deposit the fund transfer within 2 hours Cashier

Submit the fund transfer to RO within 1 hour Cashier

Get the Treasury Warrant from RO within 1 day CashierSign the Payroll Release the Treasury Warrant 3 days Cashier

PROVISION ON PAYMENT OF TRAVEL EXPENSES TO DEPED EMPLOYEES

Requirements: None

Service Schedule:

Monday to Friday8:00am 12:00 pm1:00 pm- 5:00 pm


Payment of Travels and other Benefits

Applicant/Client Service Provider Duration of Activity Persons Receive the vouchers with within 10 minutes Cashier


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complete supporting documentsfrom the Accounting

Review/scrutinizedocuments submitted

within 30 minutes Cashier

Prepare the check of the voucherand the ACIC

within 30 minutes Cashier

Signing by concerned officials within 2 hours Cashier/SDS

Submit the ACIC to the bank within 1 hour Cahier

Sign the vouchers Release the check to the payee. within 1 hour Cashier

ENROLMENT AT THE DEPED- ALTERNATIVE LEARNING SYSTEM (ALS)


Out-of-School Youth and Adults

Fees: Free of Charge


Year round/continuing

How to Avail of the Service?

Applicant/Client Service Provider Duration of Activity Persons Conduct information-dissemination and advocacyefforts in the different barangaysand identify prospective learners

within 2 hours Mobile Teache


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1. Submit name for inclusion2. Secure schedule of sessions

3. Attend sessions

4. Attend culminating activity

Record names of applicants

Schedule the sessions when theminimum numbers has beenreached.

Conduct learning sessions

Conduct culminating activity

within 30 minutes

Depends on attainment ofminimum numberrequired

200 hours

4 hours

Barangay offic

Mobile Techer

PROVISIONS ON CONTINUING EDUCATION ACCREDITATION AND EQUIVALENCY S


Out-of-School Youth and Adults

Fees: None

Service Schedule:

Monday to Friday8:00 am to 12:00 noon1:00 am to 5:00 pm

Requirement/s:

1x1 colored ID picture (2pcs) Photocopy of Birth Certificate (BC) or Baptismal Certificate


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Applicant/Client Service Provider Duration of Activity Persons

1. Submit duly accomplishedenrolment form withrequired documents (e.g.photocopy of certificate oflive birth)

2. Undergoassessment/screening test

to determine entry level

3. Select schedule of classesmost convenient

4. Attend sessions5. Undergo A & E Test

Conduct information-dissemination and advocacyefforts in the different barangaysand identify prospective learners

Receive enrolment form anddocuments and assess/evaluate theeducational level attained

Conduct assessment/screening testin basic literacy and functional

literacy test (situational analysis)

Identify the entry level attainedand group clientele/learnersaccording to their literacy level

Inform schedule of classes

Conduct learning sessions

Conduct A & E Test

3 hours/session

within 10 minutes

1 hour

within 30 minutes

within 10 minutes

600 hours

5 hours

ALS Instructional MALS Mobile T

Bureau of Alte

System Staff Office)


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6. Check result of A & ETest

7. Attend culminatingactivity

Post results of A & E Test at theDepEd Office

Conduct culminating activity forthe passers and issue certificate ofrating cards

within 10 minutes

4 hours Schools SuperintendentALS SupervisoIMs/ALS CoorMobile Teache

PROVISION OF SPECIAL EDUCATION


Differently-abled pupils/children with special needs

Fees: None


School year Round

Requirements:

Birth Certificate Referral from a Physician/Psychologist/School Head/CSWDO Medical History (if any)


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Applicant/Client Service Provider Duration of Activity Persons 1. Submit requirements for

assessment

2. Undergo interview withparent/guardian

3. Proceed to the designatedvenue

4. Attend classes

Receive and assess documents

Conduct interviews and assess thechilds present performance level

Accompany the child and parent tothe designated venue

Conduct classes

within 10 minutes

within 20 minutes

within 10 minutes

Teacher-In-Ch

authorized emp

authorized emp

SPED teacher

FILING OF COMPLAINTS/APPEALS/MOTIONS FOR RECONSIDERATION

Schedule of availability of Service:

Monday Friday8:00 am -5:00 pm No noon break


Any person may file an administrative complaint against non-teaching personnel of the Schools and of the Divisio


Filing of Complaint

1. Full name and address of the complainant


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2. Full name and address of the person complained of, as well as his position and office in the Department of E3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by t4. Certified true copies of documentary evidence and affidavits of his witnesses, if any5. Certificate of Non-Forum Shopping6. Complaint shall be under oath

Filing of Appeals1. Notice of appeal2. Appeal Memorandum (3 copies)3. Proof of payment of the appeal fee


1. Motion for Reconsideration

Duration:

Filing of cases 10 minuteFiling of appeal 10 minutesFiling of Motions for Reconsideration 10 minutes


Filing of Cases


Person inCharge

F

1 File the complaint along with therequirements at the office of theSchools Division Superintendent

Receive the complaint and otherdocuments, if any

3 minutes Office staff


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2 Pay to the cashier Process payment and issueOfficial Receipt (O.R.)

2 minutes Cashier- P

3 Return to the receiving office.Present O.R. and Proof ofpayment of Payment

Receive Proof of Payment andthe documents/complaint

1 minute Office staff

4 Receive the receiving copy ofthe documents/complaint

Issue the receiving copy to theclient


Filing of Appeals


Person inCharge

F

1 File the appeal along with therequirements at the office of theSchools Division Superintendent

Receive the notice ofappeal/appeal memorandum andother documents, if any, andrequire the client to pay thefiling fee

10 minutes Office staff

2 Pay to the cashier Process payment and issueOfficial Receipt (O.R.)

2 minutes Cashier- P

3 Return to the receiving office.Present O.R.

Receive Proof of Payment andthe appeal


4 Receive the receiving copy ofthe appeal

Issue the receiving copy to theclient



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Person inCharge

F

1 File the motion forreconsideration at the office ofthe Schools DivisionSuperintendent

Receive the motion forreconsideration and issue thereceiving copy to the client

10 minutes Office staff no

Pursuant to Republic Act No. 9485, which is An Act to Improve Efficiency in the Delivery of Govthe Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing otherwise known as the Anti-Red Tape Act of 2007, the Undersecretary for Legal and Legislativerecommends for adoption by the Department of Education the herein DepEd Citizens Charter.

Pasig City, Metro Manila, 28 July 2009.

Recommending Approval:

ATTY. FRANKLIN C. SUGAUndersecretary

Approved:

JESLI A. LAPUSSecretary


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