Chapter 2 – EI And Why It Matters In Asia Definition of Emotional Intelligence: “Mainly the ability to identify and use emotions resourcefully within ourselves

Chapter 2 – EI And Why It Matters In Asia

Definition of Emotional Intelligence:

“Mainly the ability to identify and use emotions

resourcefully within ourselves as well as others”

(p. 7).

THE CONCEPT AND DEVELOPMENT OF EI

Developed in the 1980’s by a group of academics curious about the results of

traditional IQ test.

WHY WERE IQ TEST ORIGINALLY CREATED?

IQ test were originally used for mass recruitment and placement of military personnel in order to save time and resources.

IQ test did not fill the expectations of their developers and users.

Discovery of missing factors.

THE MISSING FACTOR

WHY DOES EI MATTER FOR LEADERS?

Non-business related essentials:1. Feeling good about yourself2. Growing as a person3. Enjoying your work4. Building healthy relationships with

your peers and team members

IMPACT OF COMMITMENT TYPES ON DISCRETIONARY

EFFORT

Emotional commitment makes more of a difference in

organizations than rational commitment (pp. 9-10).

SEE FIGURE 2.1

ELAND BUSINESS PERFORMANCE: RESULTS FROM ACADEMIC

RESEARCH INDICATORS EI has a significant role to play in

business performance. Top performers in management

positions have significantly higher EI than average performers.

Effective leaders have relatively higher EI

(pp. 8-11)

CLASS DISCUSSION Because emotions are not expressed does not mean they “do not exist”.

Is a show of emotions a sign of weakness?

Emotional Intelligence In Asia

“This tendency to suppress one’s own emotions and discourage the

expression of emotions in others is even stronger in the business

environment of Asia than it is in the West.” (p. 12)

WATCH OUT FOR ICEBERGS!

“Above the surface is what can be seen.Below the surface is what cannot be seen.” (p. 13)

The submerged part of the iceberg is the most dangerous!

We can learn about people from what they say and do, but there is far more here: thoughts, values, beliefs, and emotions.

See Figure 2.2 p. 13 and Figure 2.3 p. 14

A CONSCIOUS DECISION

You are a leader and an iceberg surrounded by other icebergs.

“It is crucial to find out what is going on below the surface, particularly in

your team members.” (p. 13)

End Chapter 2 Here

Start Chapter 3 Here

Part OnePart OneUnderstanding Emotional Understanding Emotional

Intelligence in AsiaIntelligence in Asia

LDRS 670: LEADERSHIP AND PERSONAL DEVELOPMENTModule 2: Chapters 3 & 4

Vocabulary Emotional Intelligence Dimension Attributes Self-awareness Self-management Social awareness Relationship management Interrelated Strengths Weaknesses

Beliefs Behaviors Resourceful Determination Clear boundaries Pleasant spineless

Chapter 3 – The Various Chapter 3 – The Various Facets of EI: Four Areas to Facets of EI: Four Areas to

DevelopDevelop

EMOTIONAL INTELLIGENCE HAS NO FIXED AND UNIVERSAL DEFINITION. (p. 19)

Current EI models in use were developed in the West. (p. 19)

Asia has not developed an EI model yet. (19) India is now doing research to develop a

model that will encompass the depth of India philosophy. (p. 19)

Most Reliable EI Theory from Daniel Goleman

An author, psychologist, and science journalist. For twelve years, he wrote for The New York Times, specializing in psychology and brain sciences.

Born: March 7, 1946 Stockton, CA Education: Harvard University,

Amherst College Goleman authored the

internationally best-selling book, Emotional Intelligence. He believed that non-cognitive skills matter as much as I.Q. for workplace success and for leadership effectiveness.

Emotional Intelligence

Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence

See Figure 3.1 model – Emotional Intelligence Matrix (p. 20)

What we do: 1. Self-Management 2. Relationship Management

What we see: 3. Self-Awareness 4. Social Awareness


1. Self-Awareness is about how aware we are of our own emotions. This is how we see ourselves. (p. 21)

“What we can see ” plus “Own emotions”


Self-Awareness“…become more aware of your own emotions…understand what’s going on down at the bottom of your own iceberg.” (p. 23)


2. Self-Management describes how skillfully we can handle our own emotions (p. 21).

“What we do” plus “Own emotions.


Self-Management

“…know how to put yourself in a state where you consistently radiate positive energy, so that people working with you can’t help noticing it and being inspired.” (p. 25)


3. Social Awareness describes how good we are at identifying/reading emotions in people around us. (p. 21)


Social Awareness

Emotions can be a non-verbal language.

Social Awareness: Reading Peoples emotions

Social Awareness: Reading Peoples emotions

1. On a piece of paper, each group will identify the different emotions from the prior PPT.

2. Make sure to write your group number and the Family and English name of each group member.

3. Be prepared to present your answers in front of the class.


4. Relationship Management describes using emotions to build trusting and healthy relationships with people around us. Mainly with peers and team members. (p. 21)


Relationship Management

Open communication increases the level of trust between people. (p. 23)


Which dimension is the most important?

The answer is…


All dimensions are important for a leader. (p. 21)

How would you like working for a leader who has:

1.Low self-awareness.2.Frequent emotional outbursts.3.Little understanding of others emotions.4.Does not know how to build trusting relationships.


All dimensions are interrelated. (p. 22)


The most important dimension varies from one individual to

another because of our strength and weaknesses. (p. 22)


Where is your focus, on your weaknesses or your strengths?

Most people…


Most people, “tend to focus on our perceived weaknesses.” (p. 23)

“…it makes more sense to build up an existing strength than to fix a

relative weakness.” (p. 23)

EI Dimensions and Attributes

Each dimension has attributes.

Review the attributes in each dimension in the next two slides. Discuss as a whole class.

Emotional Intelligence (EI)


Review Figure 3.2 on page 24. Much of the Reflection One Personal Leadership

Development Plan will be based on these findings. Think about the questions in

each dimension, how would you answer them?

EI In-class Activity

Understanding Your Personal Understanding Your Personal Leadership ProfileLeadership Profile

From each of the four dimensions, select two EI attributes that you believe to be your strengths. Write your answers on a sheet of paper.

From each of the four dimensions, select one EI attribute that you believe to be a weaknesses. (pp. 23-26) Write your answer on a sheet of paper.


Share with your team and discuss how your EI strengths can help your team with their leadership development.

Explain to your team how your EI strengths can help with your personal and leadership development.

Be ready to share with class and discuss.

EI Benefits

End Chapter 3 Here

Start Chapter 4 Here

Chapter 4: EI Is Not About Being Nice And Sweet

“Emotional intelligence is partly a matter of being sensitive to people’s emotions and having empathy. But it can also at times lead you to be enforcing, sharp, and even fierce when the situation demands. It is not about being nice, sweet but spineless and weak.” (p. 27)

Chapter 4:EI is Not About Being Nice and Sweet

With a partner discuss the meaning of this quote?

Why would we think emotional intelligence is

only about being nice and sweet? (pp. 27-28)

The Importance of our Beliefs

What did you think when you first heard the word emotional

intelligence?

boringuseless

interestingcomplicated


What is your feeling about emotional intelligence?

1.Developing my emotional intelligence is a waste of my time.2.Developing my emotional intelligence will help me be a more effective leader.


Belief- A feeling of being sure that something exists or that

something is true.


Your belief about the importance of emotional intelligence could dictate how well you do in this

class.

More importantly, your belief about EI can impact how effective

you will be as a leader.

The Importance of Beliefs

Why are they

important?

Understanding Behaviors Change


Beliefs usually linger below the surface of our

personal iceberg. (p. 28)


It is the leaders job to lead people to behave in a certain way. (p. 28)

Leaders are looking most of the time at behaviors (actions, not motives). (p. 28)

Leaders want to see behaviors that are going in the right directions. (p. 28)


How can we change behaviors in our team members? (p. 29)

1.“We can tell them their behaviors are not appropriate and ask them to do something else.”2.“We can force them to change behaviors.”3.“We can share our own experiences…enlighten them.”


Your job as a leader is to understand others beliefs and help them be more aware of

their own beliefs. (p. 29)


“Our behaviors are always a direct consequence of our

beliefs.” (p. 29)

Connection of Belief, Values, Connection of Belief, Values, as it Relates to EQas it Relates to EQ

In your groups, discuss and write down 10 Chinese beliefs and

values.


In your groups, summarize on paper the story of Mary on page 28 and answer the following

questions:1.What was Mary doing wrong?2.What did Mary do right?3.Why was Mary surprised?4.What was the final outcome?5.Explain the benefits of Mary making a change.


In your groups, summarize on paper the two case studies on pages 31-32 and answer the following

questions:1.What are Tom and Jack’s EI strengths and weaknesses?2.Which leader would you say has the higher emotional intelligence? Why?3.What did Jack do that Tom did not?4.Who gets respect? Why?

Review Reflection One Writing Review Reflection One Writing AssignmentAssignment

1. Page 24. Figure 3.22. Pages 56-57 Where are You?3. See instructions in BB.4. Follow as I go over the instructions for your first Reflection Paper.

End Chapter 4 Here

Emotional Intelligence and Personal and Leadership Development

EI and Chinese belief system

Go back to your EI strengths and weaknesses you wrote down and the Chinese beliefs and values you wrote down. Reflect on how these relate to your personal development-your leadership development. Draw conclusions. Share with class

First Case-Second Case

Read the two cases on pp. 31-32. Discuss with a partner who you think which leader has higher emotional intelligence? Share with class. Discuss.

Review

• What do we mean by personal development?

• What does my personal development have to do with EQ?

• What does personal development and EQ have to do with leadership development?

Review

What are the 4 dimensions of EQ?

Review

1. Self-Awareness2. Self-Management3. Social-Awareness4. Relationship Management

Review

Which is the most important?

Reference Henry, S. (2011). EQ and leadership in Asia. Using Emotional Intelligence to lead and inspire your people. Singapore: Jossey-Bass.

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Chapter 2 – EI And Why It Matters In Asia Definition of Emotional Intelligence: “Mainly the ability to identify and use emotions resourcefully within ourselves