BUSINESS CONTINUITY SOFTWARE REPORT · 2019-09-02 · with recovering 30 to 40 per cent of their business after an outage, but today, expectations are set to rise thanks to new technological

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BUSINESS CONTINUITY SOFTWARE REPORT

36Robust equals trustThe importance of effective business continuity management, by Keith Tilley SunGard Availability Services

38Taking IT to taskDeborah Ritchie asks how the global economicdownturn has impacted the market for businesscontinuity software

40Software reportProducts and features

AVAILABILITY SERVICES

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Keep your business continuity plans moving

As your business continuity strategy grows – particularly if you have numerous plans across multiple sites – there comes a point when standard offi ce software doesn’t have the dynamic manageability you need to maintain control. At this point, moving to a solution that is purpose-built becomes the only realistic way you can ensure all your plans stay up to date.

With SunGard Availability Services Continuity Management Solution (CMS) you can select a software package that suits your needs – there are six to choose from. Enabling you to update your business continuity strategies in real time and with complete accuracy at all times.

Gain an insight into all your CMS options with an engaging online clip at: www.sungardcms.co.uk

SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

accommodate the evolving needs

of people and processes. And it

is not just important from an

internal perspective – customers,

shareholders and regulatory

bodies often demand that

organisations have processes in

place to ensure recovery from

any disruption to operations.

Unfortunately, as many BC

managers will know, keeping

a BCM process current and

relevant is an incredible burden,

not least because a lot of time is

spent on the maintenance of plans

and a struggle with templates that

were not specifically developed to

the needs of the BC manager.

Effective, tailored, BCM software

can make a huge difference: it can

highlight problem areas in the

business and help with assessments

around various areas of risk

including supply chain and the

workforce. It also frees up time for

the BC managers to focus on the

primary task of protecting the

business, but also the task of

marketing the value of business

resilience to customers and

stakeholders and positioning it

as a key differentiator.

Beyond Word and Excel

Many companies still use Microsoft

Office software to house and

maintain continuity plans, but

this approach generally can’t meet

the stringent requirements for

updating and maintaining plans.

BCM processes need to be

underpinned by documents and

resources that truly reflect ongoing

changes in the organisations they

serve. Real-time revisions are

best maintained in a relational

database with BCM software

designed specifically to perform

changes and automate the entire

planning process. In addition to a

Today’s

organisations

are complex

structures. Even the

smallest of companies have to

deal with an intertwined web of

suppliers, customers, partners and

employees spread across a variety

of different locations – often

globally. Increased levels of

outsourcing also mean that non-

core and sometimes even core

processes are entrusted to third

parties. At the same time, modern

organisations are continually

evolving to offer new products

and move into new markets, often

within a very short timeframe.

In the new world of on demand

services where customers expect

businesses to be fully operational

24/7, businesses cannot afford to

be offline even for a few hours.

Just five years ago the average

organisation would be able to cope

with recovering 30 to 40 per cent of

their business after an outage, but

today, expectations are set to rise

thanks to new technological

developments which means it’s

perfectly viable for 60 to 70 per

cent of staff to be recovered within

a shorter timeframe.

Doing their best to keep this web

intact is the business continuity

(BC) manager, on whose shoulders

is placed the huge responsibility of

ensuring that if something does go

wrong, plans are in place to cope.

The need for a multi-faceted

business continuity management

(BCM) process that remains fluid

and constantly evolving is therefore

perhaps more important now than

ever before.

Keeping plans live to survive

Though demands on the BC

manager are increasing, thankfully,

technology and services which

engender continuity and availability

are becoming more advanced, and

at the same time, are now much

more affordable than only a few

years ago. For example, we

will soon be offering a service

based on virtualisation technology

which enables organisations to

recover a far greater proportion

of their staff by providing access

to recovered data and systems

wherever they have access to

a PC, internet connection

and telephone.

While these continuous advances

in business and ICT availability are

ultimately of huge benefit to

organisations of all sizes, each

advance requires a change to the

existing or corresponding BC

plan(s). Consequently, a BC

plan can no longer be a static

document that may or may not

be updated every once or twice

a year. It needs to be fluid,

constantly evolving, dynamic

management process that takes

into consideration changes in

circumstances, regulations,

technology and people.

Organisations need a ‘living’ plan

they can trust, that integrates

seamlessly with the business,

yet can be easily modified to

CIR August 201036 www.cirmagazine.com

AVAILABILITY SERVICESCONTINUITY MANAGEMENT SOLUTION (CMS)

BUSINESS CONTINUITY SOFTWARE REPORT > OPINION

The importance of effective business continuity management

Robust equals trust

“Keeping this webintact is the businesscontinuity manager,on whose shouldersis placed the hugeresponsibility ofensuring that ifsomething does gowrong, plans are in place to cope”

CIR August 2010 37www.cirmagazine.com

relational database, BCM software

provides: the flexibility to customise

to the requirements of company

standards, simplicity for the plan

development process to integrate

with multiple plans and increased

efficiency for plan maintenance

and activation.

Aside from saving hours of

word processing time, the best BCM

software can now cover business

impact analyses, continuity planning,

incident response and emergency

notification on a common, easy-to-use,

web-enabled platform.

One particularly important aspect

the latest BCM software can help with

is workforce assessment. Whether the

situation involves the major loss of a

facility, the failure of a critical

business operation or a widespread

event such as a pandemic, the right

BCM software can help evaluate

critical personnel’s ability to respond

to disruptions. With the best software

for workforce assessment, a company

can answer the following and many

other questions:

● Who has a critical recovery role?

Are there situations for these critical

employees that would impede their

ability to support the organisation

during a disaster?

● Who has BC experience?

Who has taken part in a test,

and what was their role?

● How prepared are our staff

to work at home? Do they have

the right equipment, work

environment, and security

to protect company assets?

● How dependent are we

on contractors or consultants?

How critical are they to company

operations? Will they be able

or willing to participate in a

recovery event?

● How current is the information we

have on our workforce: contact

numbers emergency contact

information, skills and experience?

The same applies to vendor

capabilities: with the supply, or value,

chain having become critical to the

operation with straight through or

seamless processes between

customers and vendors. These

processes are now at far greater risk

of disruption due to the lengthening

of these chains. So it is no longer

acceptable to simply trust a vendor

will be reliable during a disruption

you need to know they can survive

and supply your business. The latest

developments in BCM software can

help evaluate service providers’ or

suppliers’ compliance with the

organisation’s own continuity

requirements through vendor

assessment. Effective assessment:

● Minimises vendor record

maintenance and enables vendors to

verify and update information online,

including contract information.

● Minimises weaknesses in the

supply chain by identifying services

or suppliers not in compliance.

● Collects and stores vendor

contracts centrally; identifying

vendors with low resilience

and risk.

Making the right choice for you

The latest developments in BCM

software will be of most interest to

two types of organisations: larger,

more complex organisations who

want to improve their BCM planning,

and smaller organisations that

are only just embarking on the

process and want to get it right at

the first opportunity.

Many of the former will have

multiple plans and facilities that

span across a number of different

countries, a complex business

network, and employ workers that

are not based in one specific

location. A standard MS Office

plan will be too time-intensive to

keep up, lack the inbuilt relational

capabilities to be truly fit for BCM

purpose, and will not leave the BC

manager time to be strategic and

keep up with all the changes in the

business and its environment.

For smaller organisations or

those new to adopting BCM, it is

important to get it right the first

time. This is an age where BC

processes are increasingly

expected and seen as vital.

Customers, suppliers and other

third parties expect such a

capability to be in place and it may

well be a condition of doing

business with them. For start-ups

it is important to remember that a

DIY approach to BCM is a false

economy, ultimately costing more

time, efficiency and money in the

long run.

Whatever your shape of

organisation, when selecting the

tools to underpin your continuity

and availability processes, it is

important to select those that are

truly up to the task at hand.

That is why BCM software is a

better choice than office software.

And why when you take the BCM

software route – a proven,

reputable, well-established solution

which is also in tune with the latest

good practice requirements is

better still.

Then your partners, suppliers,

customers and stakeholders can

be assured that you’ve done all that

is reasonable to prevent letting

them down.

Keith Tilley is managing director,

UK and executive vice-president

Europe for SunGard Availability

Services


“Customers,suppliers and otherthird parties expectbusiness continuityprocesses to be inplace and it may well be a condition of doing businesswith them”

BUSINESS CONTINUITY SOFTWARE REPORT > OPINION

Rosenberg disagrees with these

views on the economic picture.

“I don’t think our business has

been affected by the downturn. We

are actually doing better business.”

His firm, Controll IT’s latest project

involves the development of a

disaster recovery testing function to

enable larger customers (including

one major German bank) to easily

plan tests and then follow them in

real time.

But one thing is for certain in this

economic environment, and that’s

change. In terms of BC

management itself, re-prioritisation

is the order of the day, which has

provided fresh impetus for

developing new functionality.

New priorities

Over the last year or so the

market has moved beyond

businesses being worried about

their own continuity capabilities

alone to considering more closely

those of their supply chain. New

functionality like SunGard’s

Continuity Management Solution’s

(CMS) Vendor Assessment tool

can make this task far easier to

carry out.

In addition to the supply chain,

organisations are now looking for

ways to cut costs by removing any

surplus. “Newer technologies such

as our Notifind technology which

automates the ‘roll-call’ exercises

involved during any major incident

where staff need to be contacted

can also help simplify the plans

themselves and remove layers

of process and detail,” says

SunGard’s Forbes.

“Customers want greater real-

time recovery capabilities,” adds

Alvord. COOP’s latest offering also

includes a notification function,

By the beginning of this

year, the global economic

downturn had taken a toll

on business continuity (BC) teams

and smaller vendors in the UK and

overseas, resulting in a handful of

closures, in some cases layoffs and

at least cutbacks in others.

Naturally, this trend extended into

the BC software market.

CEO of US-based BC software

provider Coop Systems, Chris

Alvord, who has been in the

business for almost ten years,

believes the IT aspect of the BC

operation took much of the hit

following the downturn, but that

business has picked up sharply

since Autumn 2009 when

he said capital spending dropped

by about 50 per cent in the

second quarter.

“Other sectors, which were

not as exposed to the sub-prime

mortgage crisis were obviously not

as directly affected, and in mature

operations where the BC reports to

risk department, funding has

largely been retained. Some forty

per cent of our business this year

will come from the finance sector,”

he adds.

Business continuity software

provider, Paradigm Solutions

International president and CEO,

Raymond Huger, offers his view:

“Some of the projects that we had

lined up didn’t happen, because

everyone was taking a wait-and-see

attitude. This year, however, things

are moving along. There’s a lot

more activity.”

It’s no surprise that in difficult

times, the value of any investment

comes under much greater scrutiny.

As Simon Maddox, director,

solution design and support, ICM

Continuity Consulting, points out:

“It sometimes takes a downturn for

people to be more careful with their

overheads. There is no point having

a tool unless it is adding real value.

“I have seen some smaller

organisations say they don’t even

want to look at BC at the moment

as it is seen as a risk they are

prepared to take in the recession;

it becomes an acceptable risk

given the other pressures.”

Ramesh Warrier, director of

Canadian firm, eBRP Solutions,

observes: “Most business executives

have been trying to trying to ensure

that their company financials look

good, so that they are seen to have

spent less and spent only on what

they need to spend on. They are

focusing on their core competencies

and outsourcing those functions

that are not.”

On the other hand, there are

other firms that, having tightened

their belts already, have become so

dependent on the smooth running

at all times of the rest of the

business that the risk assessment

process is even more heightened.

“It comes down to value. You can

justify the spend when it can return

advantages that you can’t get

elsewhere,” says Maddox.

Tracey Forbes, vice-president,

product development, SunGard

Availability Services concurs:

“The global economic downturn

has required organisations to do

more with less so the time savings

provided by BC management

software are very valuable.”

Carrying out a BIA on a

global enterprise with 100,000+

employees, for instance, is a job

particularly well suited to some of

the BC software products on the

market today, Maddox points out.

Hamburg-based vendor Mathias


Taking IT to taskDeborah Ritchie asks how the global economic downturn has impacted themarket for business continuity software


BUSINESS CONTINUITY SOFTWARE REPORT > INTRODUCTION

provided in conjunction with MIR3.

Alvord’s team has also been focusing

on adding more advanced relational

databases to its product’s

functionality, a significant step to

adding more analytical and visual

power to the offering. Last is a new

ability to make all planning content

accessible securely through eight

major types of mobile devices.

eBRP’s Warrier, whose clients

include a glut of Fortune 500

Enterprises and many large financial

institutions, and whose product is

built to be ITIL compliant, says,

“We have improved our product

in terms of incident management –

that is command, control and

communications.”

Over the last year, many of the

major software providers have been

fine tuning their products to include

these instant messaging features and

other new functions and technologies

such as enhanced BIA functions and

automatic RTO calculations.

Huger points out that these new

functions can have a dual purpose if

used correctly. Of their instant

messaging function, he says, “This

can also be used on a day-to-day

basis, when you are developing the

plans together. It’s a useful

collaborative feature that can also

lend itself to a crisis situation.

Paradigm’s OpsPlanner solution

is also looking to add enhanced

language capabilities and multi-smart

phone functionality, and ICM is soon

to release its new iPhone app.

“A lot has changed, Maddox

explains. “I started out in the

business in 2001 when we developed

the first web-based BC tool. Using

email reminders was quite ahead of

the game. What I am seeing now is

the move from plans being fixed to

the desktop, to having them more in

peoples’ hands.”

That mobile capability is, he

believes, the most significant strategic

shift. “ICM has also developed a

BlackBerry application which is not

dependent on a connection, but

which synchronises to the application

when it can. This to me is only the

start of things.”

Taking business-critical plans to

the mobile level will bring home

the security imperative, however.

One could hardly call the iPhone

Fort Knox, and now the security of

the long trusted BlackBerry may

be in question – at least by the

UAE and possibly now the Indian

Government, too.

But security fears are not stemming

the tide in mobile platform

development. Stateside, George

Liscinsky, senior vice president at

RecoveryPlanner, which is about to

bring its RPX Mobile to market is

confident about the outlook. “We’ve

had a very brisk summer business

wise. The summer months are

usually quieter, but we believe

our clients consider BCM even

more important if they have cut

back on personnel. Saving time

and resources is exactly what we

promote with our software.

They are currently adding

new language and compliance

functionality that aims to help

clients align their plans with

pertinent regulations. “We’re

really excited about our recent

enhancements to our integrated

incident management and

notification system.”

Factoring in Liscinsky’s positive

outlook is his theory that the

market is not yet broken in the US.

“There are a lot of companies out

there without BCM programme,”

he smiles.

Just seven months after we

welcomed in a very unhappy new

year, the picture looks brighter

already, with business looking up

across all sectors throughout the

UK and beyond.

So while this year may have got

off to a slow start for the IT market,

for some, it is just the beginning.


BUSINESS CONTINUITY SOFTWARE REPORT > INTRODUCTION



BUSINESS CONTINUITY SOFTWARE REPORT > PRODUCTS

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rtSUNGARD CONTINUITYMANAGEMENT SOLUTION SUNGARD AVAILABILITY SERVICES

Function: SunGard’s CMS is acomprehensive solution designed tomanage all phases of the businesscontinuity management (BCM) lifecycleand advances in recovery technology andtechniques such as the virtualisedrecovery desktop and soft phones. Assuch, the solution now encompasses newworkforce and vendor assessment tools.

Launched: 1988, continuous developmentsince. Additional modules were releasedin 2010 covering risk assessment,workforce assessment, and vendor (supplychain) assessment.

This product is typically aimed at multi-site

and large-scale organisations looking to

improve their business resilience by using

software to help them manage and automate

the complexity arising from multiple plans

across multiple sites. This helps to improve

resilience without increasing headcount.

The product is aimed at both the public

and private sectors. SunGard’s CMS is also

suitable for those organisations that

originally developed their plans in MS

Office but now find that business growth

and constant change means that MS Office

based plans are no longer suitable to use

as the relational data and Macros now

embedded in the plan need constant

attention and upkeep.

SunGard’s CMS allow users to develop

call lists as easily as they can open, move

files, and map dependencies. This allows

users to see what processes and applications

are dependent on others in during a crisis.

Planning tools are also designed with key

regulations in mind that enable users to

build comprehensive, compliant, and

complete BCM programmes.

The service is accessible using a web

browser from any location. The product’s

licensing model is flexible; users can

choose to host the software themselves, or

have SunGard host it for them.

The suite can be purchased in modules so

that a fledgling business can start off with

lower cost starter modules and upgrade in

line with its business growth and complexity

avoiding a time-consuming migration at a

later date.

SunGard’s CMS has been designed to

allow organisations to implement BCM

good practice, as explicitly or implicitly

required by many standards including, but

not restricted to Sarbanes-Oxley, NFPA

1600, BS 27001, Civil Contingencies Act

2004, The New Basel Capital Accord,

NASD Rules 3510 and 3520, New York

Stock Exchange (NYSE) Rule 446, FFIEC

BCP Handbook, Executive Order 12656,

Health Insurance Portability and

Accountability Act (HIPAA), Statement on

Auditing Standards (SAS) 70 audit reports,

North American Electric Reliability

Council – Standard 1200, and Information

Technology Infrastructure Library (ITIL).

The product fully supports BS 25999 by

allowing organisations to use the solution

as a framework for implementing the

standard. All phases of the standard are

supported allowing organisations to

complete a business impact analysis (BIA),

plan their strategy, implement their plans,

manage their testing and reviews and

report to their management their

preparedness.

Customers are advised to take regular

training classes to help maximise the value

of investment. SunGard offers a host of

training opportunities for the industry so

that customers can train a wide cross

section of users.

SunGard’s CMS is available in the UK,

France and the US from SunGard

Availability Services, and across the world

through authorised representatives.

Live demos and Webex demos are

available upon request.

Tel: 0800 143 413www.sungard.co.uk




123BCP123BCP

Function: Plan development, riskanalysis, crisis messaging.

Launched: 2006; first upgrade 2008;corporate version launched 2008. Majorupgrade 2010.

123BCP takes the plan manager step-by-

step through the whole planning process.

Staff are allocated to groups which have

specific tasks and processes to carry out

before, during and after an incident. The

plan manager can set dates that all tasks

have to be done by and this produces a

full plan diary.

Plans can be uploaded to the 123BCP

web service and can then be managed

using any recent web browser. Plans can

also be made available on a company

intranet. Data is maintained by plan and

group administrators rather than directly

by third parties although this is available

online if required.

Plans can be created in £, $ or €. 123BCP

is both an online editable system and a

desktop application installed on a users’

PC or a server. For larger organisations,

the corporate version links to SQL-

enabled in house databases.

Major upgrades during 2010 have

introduced calendar scheduling, plan

phases, risk and reliance analysis, business

processes analysis, testing procedures,

extended insurance analysis and post-

disaster review and effectiveness analysis.

One benefit of the 123BCP model is that

a plan can be downloaded from the

internet to a laptop, managed using the

123BCP PC software (perhaps during a

flight or a site visit) and then uploaded

back to the internet when convenient.

Plans can also be ‘activated’ – with

notifications being sent to customers/

suppliers/employees via SMS and/or

email.

123BCP is a standalone application;

123BCP Web Service, a hosted solution.

With 123BCP Web Service, all data

stored on the web server is encrypted

using the 256bit AES algorithm. A demo

of this product is available at

www.download.com.

123BCP is purchased via a one-off fee

and all support is free of charge. Training

can be purchased if required and 123BCP

provide a full planning service.

Tel: 0845 22 55 444www.123bcp.com

ALIVE-IT – BC FRAMEWORKCONTROLL-IT GMBH

Function: Plan development andexecution in case of disaster, emergencyplans and IT recovery plans. WithGrade-It: BIA and risk impact analysis.

Launched: 2001.

alive-IT supports all aspects of the

planning process. With its built in wizards,

the software also supports culture and

awareness programmes which makes the

product well suited to enterprise-wide

roll-outs. A BIA module is the latest

addition to this software.

Supporting BS 25999, alive-IT is fully

web-based and can be accessed from any

PC with a web browser. All software

modules necessary for the operation are

included in alive-IT except the database

management system and, if needed,

database clients (especially for Oracle

and DB2).

Apache Tomcat is provided for the web

server. An integration of Apache web

server and IIS (MS Internet Information

Server) is also possible. Sun Java 5 (JDK

1.5.x) is assumed to be present.

With alive-IT, resource classes can be

freely defined. Users can automatically

import data from existing databases

(batch and online). An essential aspect of

alive-IT is its process modelling.

Diagrams are automatically generated.

Alive-IT’s resource data/resource

management function enables

optimisation of an enterprise’s data

administration, including customisable

definition of data and data classes.

Secure access of alive-IT is organised in

four steps: authentication, encoding,

bugging protection and rules-based

authorisation. Alive-IT can be purchased

or leased. Training can also be purchased.

Tel: +49 (0)40 89 06 64 60www.controll-it.de

BUSINESS PROTECTORBUSINESS PROTECTION SYSTEMSINTERNATIONAL

Function: BCM lifecycle, notificationand crisis communication.

Launched: Web-based BusinessProtector, featuring a new code base,was released in 2000. The product iscurrently in version 4.5. 2008 Version5.0 integrating .NET 3.0.

Business Protector supports all phases of

the BCP lifecycle – from easy-to-configure

frameworks, intuitive content management

to robust scorecard, plan testing and

system reporting.

Access control can be granted at any

level of the software to supply chain

participants, external stakeholders,

regulators and other interested parties.

These rights can be granted as

read/write or read-only. All access is

audited. Business Protector is

benchmarked against BS 25999 and is

fully web-based.

Additional modules include incident

management and automated notification.

End-user and administrator training can

be provided either online or in-house.

Administrative training typically takes two

days, usually provided in two one-hour

sessions. End-users can be generally

conversant with the solution after one

four-hour training session

Tel: 020 8002 9029www.businessprotection.com




CONTINUITY COMMANDERCONTINGENZ CORPORATION

Function: Guided analysis to developBC and DR plans and operationalinformation.

Launched: 2003. Version 4.0: 2010

Continuity Commander (formerly IMCD

Business Backup) supports the planning

and maintenance of BC and DR plans

and is compliant with relevant ISO and

British Standard specifications.

Users require a Windows PC workstation.

Reports can be posted on websites using

PDF or HTML generated outputs. Training

is not usually required for this product.

Tel: +1 310 906 0589www.contingenz.com/imcd

CRISIS COMMSUITECPA SOFTWARE LTD

Function: Externally-hosted, secure, web-based information storage andcommunications.

Launched: 2007. Beta version: 2006.

CrisisCommsuite aims to make vital

information (during invocation, testing or

post-incident review) available to all

authorised users, regardless of location.

It does not aim to undertake BIA, risk or

plan writing functionality, but rather

provides a readily available platform for

the output from those projects to be

stored, distributed and made available to

support time-critical decisions at the time

of an incident or in testing/exercising.

Within the lifecycle, Crisis CommSuite is

primary a tool that supports BC

programme management, embedding

culture and testing, maintenance and

review.

Crisis CommSuite provides a whole range

of functionality both to support multi-

channel communications during a

disaster and also to create a virtual battle-

box that can be accessed individually or

on a shared basis at a command centre or

EOC. It supports a media management

facility, the opportunity to assign and re-

schedule tasks as an incident progresses,

an automated means of assessing levels of

impact and the automatic notification of

the appropriate levels of contact.

The objective of this product is to work

worldwide with all other products such as

planning tools and automated callout

products (regardless of vendor) to provide

a single point of access at critical times.

In BAU conditions it also provides a

means of introducing and monitoring

plan governance, and helping enforce a

maintenance and testing regime in line

with defined corporate policy.

In post-disaster and post-testing review it

provides absolute proof of what happened

when, how and who made what decisions

and why.

The product supports BS 25999 and can

provide an off-site, virtual storage

capability for all of the key control

documents required by BS 25999-2.

If an organisation defines its BC

management policy and supporting

governance structure this can be input

into Crisis CommSuite and a series of

RAG flags will provide management

overview of status and plan currency.

The product uses recognised Secure

Socket Layer (SSL) security and

incorporates full user ID and password

protection, and user profiles dictate

which areas of the system the users can

obtain access to.

Tel: 01527 61926www.cpa-ltd.com

DRP & BCP TEMPLATESJANCO ASSOCIATES

Function: Templates for creating disaster recovery and businesscontinuity plans in Word formats.Templates include forms andquestionnaires that can be used tocustomise the plan to fit specify needs.

Launched: 1998. Version 5 launched2008.

Disaster Recovery Plan (DRP) and Business

Continuity (BCP) are designed to create,

maintain, test, audit, and function in

compliance with all enterprise and

mandated BC management requirements.

No training should be required to use

this product. The DRP and BCP Templates

can be used in any enterprise.

Templates and supporting material have

been updated to be Sarbanes-Oxley,

HIPAA, PCI-DSS, and ISO 27000

compliant. DRP and BCP Templates

predate BS 25999 but cover its

requirements.

Tel: +1 435 940-9300www.e-janco.com

DRSTAMP SYSTEMS

Function: Consulting, software and plandevelopment, management, maintenanceand distribution.

Launched: 1984.

TAMP Systems is a DRI Certified

Business Continuity Vendor (CBCV) that

provides planning solutions for BC and

disaster recovery (DR). TAMP’s web-

based BC planning and management

software, Disaster Recovery System

(DRS), can be provided as a Software as

a Service (SaaS) or client-hosted model.

The DRS software creates plans, keeps

plans up-to-date and manages BC

management data.

TAMP’s consulting services include the

development of BIAs as well as plans for

BC, DR, crisis management and

pandemics. TAMP also offers the

Essential Notification System (ENS),

which provides automated delivery of

voice messages and failover of a current

voicemail system for DR.

Tel: +1 800 252 4080www.tampsystems.com




EBRP SUITEEBRP SOLUTIONS

Function: Risk assessment, BIA, plandevelopment and maintenance, incidentmanagement.

Launched: 2003. Upgraded 2006, 2009.

The process, technology, supply chain

and organisational modelling provides

organisations with a decision support

system facilitated by ‘what if’ analysis.

This product supports the complete BCM

lifecycle including risk assessment (asset-

centric risk management), impact

analysis (business, technology and supply

chain), plan development, plan testing

and exercising, plan maintenance,

incident management (command, control

and communications) and integrated

notification.

eBRP Suite incorporates NIST 800

suggested nine-step risk assessment

methodology including a risk dashboard.

The product also provides the ability to

create plan templates, embed documents,

create checklists and review Gantt charts

with granular role-based access control.

eBRP Suite contains features that display

a to do list on the logon splash page as

well as send email reminders to plan

owners to trigger plan maintenance. This

product can also can be integrated with

many of the leading emergency

notification systems using web services

API for contact database synchronisation

as well as to initiate notification natively

from within the eBRP Suite. Windows

ADS integration and single sign-on (SSO)

can be used for user authentication.

Training is minimal and can be carried

out using a simple manual, or less than

two hours of training. In many cases,

training can be conducted remotely using

WebEx or other collaborative tools.

Tel: +1 905 677 0404www.ebrp.net

ESECURUSNON-VERBA

Function: Awareness and education,plan development, plan maintenance,crisis communications.

Launched: 2004. Major upgrades in2005, 2006, 2007, 2008, 2009 and 2010.

eSecurus is the overall enterprise BCM

planning tool that supports all aspects of

the BS 25999 recommendations,

embedding BCM into the user

organisation's culture through:

understanding of the company structure

and having the ability to map this visually

supporting ease of plan navigation

definition of policy; understanding and

defining the organisation and

stakeholders; definition of key resources;

definition of the risk register; BIA and

identification of critical processes;

development of BC and incident

management plans; invocation and

exercise of plans; ongoing maintenance

and review of BC management strategies

along with remedial action support;

internal audit (supported through

NonVerba's eInviso software); state of

readiness reporting and management

oversight through dashboard technology;

change management and audit control.

BCM Cloud is the SaaS version of

eSecurus designed to give SMEs the ability

to grow into an enterprise solution by

using the modules needed when required.

NaCSTO BCM Cloud has been developed

in partnership with the National Counter

Terrorism Security Office (NaCTSO) in

the UK and is an 'invitation only' version

of the BCM Cloud system which has been

developed to offer free basic planning to

companies who take part in a NaCTSO

VSAT (Vulnerability Self Assessment)

programme. This initiative aims to help

organisations prepare for incidents in

crowded places.

eSecurus Blue Light is a specialist version

of eSecurus that has been developed in

partnership with a national UK police

force to meet the specific needs of the blue

light services. In addition to the software

NonVerba also offer secure hosting and

our environment and software has been

officially penetration tested by Local

Authorities on several occasions now.

TCRMS is the compliance and risk

mitigation suite.

The eSecurus product and associated

products are all fully web-based and

accessible using the IE browser. They can

also be installed and hosted in-house or

from a NonVerba cloud/ASP host server

farm over the internet. A specialist ultra

secure host environment has also been

established for the police force.

Central administration is initially

established through one defined

administration account. Within a

corporate environment security access to

the product is embedded within the

profiled users' access. In an ASP

environment all users require user name

and password to access their profiled

areas. This can be embedded within the

corporate environment to provide single

sign-on so that the user only needs to log

in once. Data security is managed

through the system administrator who is

responsible for the establishment of

access rights, roles and responsibilities.

Latest new features include impact

analysis reporting, integration to UK

Government video resources, generic

BCM awareness and education web

portals to support Civil Contingencies

Act 2004.

Tel: 020 7887 4544/0800 783 6917 www.nonverba.com

FRONTLINE LIVE CONTINUITY LOGIC

Function: GRC, programmemanagement, plan development,maintenance, testing, crisismanagement.

Launched: 2008.

FrontLine Live supports all parts of the

BCM lifecycle: understanding the

organisation, determining BCM strategy;

developing and implementing BCM




response; exercising, maintaining,

and reviewing.

All users have access to the portal

including supply chain vendors (based

on permissions). Department managers,

IT managers, supply chain groups can

access the platform to maintain and

manage their business areas, access

plans, and document business process.

Integrated modules include: programme

management, employee management,

vendor management, risks and impacts

management, technology management,

plan management, team management,

employee portal and reports manager.

FrontLine Live feature sets fully support

BS 25999. The platform includes project

plans and templates based on BS 25999

implementation. It also supports other

areas of governance, risk, and compliance

including enterprise risk management,

recall management, vendor management,

technology management, employee skills

and talent tracking which can be used for

pandemic planning and testing.

Tel: +1 973 845 4004www.continuitylogic.com

ICM SHADOW-PLANNERICM CONTINUITY SERVICES

Function: Integrated suite includingdiscovery (BIA and compliancequestionnaires), policy setting (riskappetite and recovery time objectives),BC planning, maintaining and exercising.Links for real-time integration with crisiscommunications systems.

Launched: 2002. Major upgrade undernew ownership in June 2010.

This software supports all parts of the

BCM lifecycle. Among its key features are

its integrated suite, connectivity with

other applications, a new mobile

application – essential data available

offline and automatically synchronised

daily, ease of plan maintenance, full

BIA workflow from request of resources

through to audited approval process.

ICM Shadow-Planner suits a spectrum

of users: from small law firms to global

manufacturers and other software

producers. The product is available

within the UK and worldwide via agents.

SaaS is provided from London, Geneva,

New York and Sydney.

User’s supply chains and other networks

can gain access to the software securely

using web questionnaires. Suppliers can

see performance reports and users may

identify and chart weak supply chains.

This product has been built around BS

25999 with direct involvement from the

standard’s steering committee. It can

support other compliance sets through

a dedicated compliance module.

Tel: 08448 63 00 63www.icm-continuity.com/shadow-planner

INONI BCM PROINONI LTD

Function: Standards-aligned BCM, BIA,risk, crisis management, BC plan,awareness, maturity, supply chain.

Launched 2005, updated six-monthly

INONI BCM Pro is a web-based BC

management system that is quick to learn

and easy to use. It provides whole BCM

lifecycle capability that can be scaled to

fit all sectors and business size. The

software is flexible and can be customised

in respect of presentation, operation,

structure and content. It is delivered

ready-to-use and standards-aligned. It

allows preferred or pre-existing

methodologies to be implemented. BCM

information is collected via customised

dialogues and a flexible import and

export capability allows frequently-

changing data to be captured and

reflected in deliverables. Access is

provided to libraries of data and system

applications such as a risk register and

a crisis event log.

Output is delivered online to MS Office

and to PDF; interfaces are provided for

notification systems. Deliverables can be

rolled up allowing consolidation by

location, by division or for the organisation.

Benchmarking capability allows diverse

global information to be captured,

mapping BC maturity, staff awareness and

supplier compliance with organisational

requirements. Risks to business can be

modelled online using time-lapse

simulation, allowing validation of

maximum tolerable period of disruption

(MTPD) and strategies, quantified impact

analysis and identification of single

points of failure. Software and training,

support and consultancy are available.

Tel: 0845 045 1171www.inoni.co.uk

LINUS REVIVELINUS INTERNATIONAL

Function: Corporate structure,geographic spread, businessrequirements (including BIA andresource dependency mapping), riskmanagement, costed strategydevelopment, emergency response,incident management, proceduresdevelopment, exercising, programmemanagement, maintenance, audit, anduser permissions.

Launched: 2002. Annual upgrades.

Written by accredited practitioners for use

by novices, Revive delivers an ‘all hazards’

planning approach. The user moves from

module to module as they work through

the BC management lifecycle. Revive

tracks progress and determines who is

falling behind the scheduled review

windows. Emails can then be issued to

assist in getting back on track.

40-48_products2010c.qxd 04/10/2010 18:07 Page 5




Revive integrates with MS-Word

procedure templates enabling simple

integration of pre-existing plans with

database reference information. If

authorised by the user, the external

supply chain may gain network access

to the software for planning and

maintenance purposes. The software

supports BS 25999, with the latest

version including incident management

capabilities. Training can be arranged

at additional cost.

Tel: +61 412 557798www.linusrevive.com

MATACOSAVANT

Function: Fully integrated BCP solutioncovering BIA, plan development,maintenance, exercising, review, threatassessment, dependency mapping.

Launched: 2009. Current version: 2

Key benefits of this system include a

single repository for all the information

required to implement the BCM and

emergency planning process; efficiency

savings for organisations whose staff are

tasked with maintaining their BCM

response; a web-based interface that

offers remote access to all plans; easily

integrated into client’s intranet; flexibility

in the way the information is maintained

and used to produce documents and

plans; and support for BS25999.

Tel: 01524 784400www.mataco.co.uk

MSTAMSTA – MICHAEL BEWSASSOCIATES

Function: Plan development,maintenance, exercising and audit.

Launched: 1989, Version 5.0: 1992.Version 7.35: 1997. Version 7.36: 2008.Version 8.0 (online): in development.

MSTA software is designed to support

initial BIA, plan development, distribution,

periodic maintenance, exercising and

staff training. At the discretion of the plan

owner, supply chain participants may also

access plans. MSTA v7.36 is standalone.

MSTA v8.0 will be standalone or web-

hosted. MSTA shares the MS Windows

security environment. Training for this

product is provided free of charge.

Tel: 020 7723 7676www.msta.co.uk

MYCOOPCOOP SYSTEMS

Function: All phases of the BCMprocess: project initiation, BIA/risk,planning, awareness, maintenance,testing, and incident command all from a simple browser interface and a unified database.

Launched: 2002, Version 6.6 2010,features upgrades quarterly.

myCOOP is a simple, web-based BCM

software solution designed to support the

global enterprise. First released in 2002,

COOP Systems and its international

partners support some of the world’s

largest organisations by unifying all

professional practices.

The full lifecycle of BCM is managed in a

tightly integrated, web-based, easy-to-use

package supported 24/7 internationally.

Advanced new capabilities include

graphical dependency modelling.

System and feature customisation can be

carried out quickly and easily without

added coding, database modelling, or

expensive on-site consulting. Initial

production process availability is

measured in days, with high-level

functions including flexible BIA/risk

survey collection and graphical analysis;

quick and easy plan creation and

management; program management

tools, eg. maintenance tasking, testing,

training, integrated one-click mass

notification, and incident command for

exercises and real events.

COOP Systems and its partners support

clients anywhere in the world, regardless

of their industry, language, geography or

scale of business.

US Tel: +1 703 464 8700UK Tel: +44 (0)1923 286 905Australia Tel: +61 2 8001 6597

www.coop-systems.com

OPSPLANNERPARADIGM SOLUTIONSINTERNATIONAL

Function: OpsPlanner is a BCP, BIA,incident/recovery management andautomated notification solution.

Launched: 2003. Major feature upgradesannually.

OpsPlanner is used in a variety of

industries and organisations of all sizes.

It is particularly popular among medium -

sized to large commercial companies

and government agencies. Typical user

firms include pharmaceutical, financial

services, food and product distribution,

education, utilities, transportation,

healthcare and federal contracting firms.

Among the key features of this product

are ease of use and scalability, no need

for time-consuming training for both the

administrator and the casual end user to

attain proficiency in less than four hours.

OpsPlanner is offered on a client-hosted

basis and as well, as a SaaS solution which

requires little to no overhead for server or

software administration and support.

BIA Expert is an optional integrated

feature in OpsPlanner. This feature allows

an organisation to define BIA threshold

parameters, dynamically generate

customised BIA surveys based on these

OPSPLANNER™

Web-Based Continuity Planning

ADVERTORIAL

47CIR August 2010www.icm-continuity.co.uk/shadow-planner

For many in business,

maintaining a business

continuity (BC) plan is one

of those tasks that is never at the

top of the to do list. Against this

backdrop it has been interesting to

see how plans have evovled from

complex, massively detailed and

combersome thomes, to more

slimline documents offering mere

guidence to suitably trained

responders. The driver behind this

evolution has been the need for

plans to be relevant to an incident

requiring a pre-planned response,

yet immediately up to date and

easily accesible. The risk is that

the slimline variant dumbs down

the plan and creates potential

execution risk.

BC software has historically

been viewed as a potential solution

but one that is often seen as

complex and too difficult for the

occasional users to embrace. But

it is now possible with modern

web based software-as-a-service

(SaaS) tools such as ICM's Shadow-

Planner, to break down complex

and detailed plans into manageable

chunks. Instead of updating the

document at once, BC managers

can schedule update tasks through-

out the year and allocate the task

to the specific head of division. By

making tthe software easy to use

by non BC specialists, the plan can

be deconstructed and there is a

higher chance it will be maintained

- embedding BC in the organisation

and making your business more

efficient and effective.

So once you have the plan up

to date, it is important to have it

available anywhere. With the rise

of the remote and mobile work-

force, managers now want their

plans with them but without carry-

ing around a wad of documents.

This led to the dumbed down

approach, but now technology

means that detailed plans for any

eventuality can be delivered on

smartphone & mobile devices.

For the first time, using ICM's

Shadow-Planner, it is possible, to

carry the documentation on the

one device that fits neatly into

your pocket and is with you 24/7.

Yet, a reliable BC plan cannot

rely on a connection through your

web browser and network as, in the

case of the 2005 London Bombings,

the networks shut down and prevent

access. With ICM Shadow-Planner,

we have developed a method that

ensures telephone numbers, emails

and BC plans can be physically

stored on your Blackberry or Smart-

phone's memory, ensuring access

to the documents even if your net-

work provider is down. Everyday

the data is synchronised to the

master, guaranteeing you always

have the updated version of the

plan and it is encrypted. The data

is then only accessible via the ICM

Shadow-Planner application, which

requires user identification, ensur-

ing no breach of confidentiality.

It's impossible to forsee a disas-

ter, which is why businesses need

to adopt a powerful yet simple

solution to remove the headaches

previously associated with creating

and managing comprehensive BC

plans for every eventuality.

Businesses need to look solutions

and providers that can offer them

the flexibility and functionality

they require in today's busy envi-

ronment, to make the BC plans

work for them. ICM's award win-

ning business continuity manage-

ment software, Shadow-Planner

has been given a complete re-write

to address today's challenges. The

SaaS solution can help businesses

of all sizes devise a plan that is

effective and adds value, ensuring

they can continue to work how and

where they want, no matter what

the disaster. With the ability to

find what you need in fewer clicks

and update records quickly, it

gives you the time to concentrate

on achieving your business

continutiy objective and

ultimately peace of mind.

Maintaining & ImplementingBC plans on the move

Mike Osborne, Managing Director, ICM Continuity Services, exploresthe need to have well maintained business continuity plans and how theemergence of flexible SaaS solutions meets the growing demand frommanagers to have a continuous connection to plans via their mobile.

For more information on the ICM Shadow-Planner v4, you are invited to attend the ICM Shadow-Planner launch events across

the country, and to find out how ICM Continuity Services can assist your business; please contact ICM Continuity Services on

0844 63 00 63 or [email protected], www.icm-continuity.co.uk




parameters and automatically calculate

recovery objectives via specially

formulated patent-pending algorithms.

OpsPlanner allows the user to incorporate

any number of standards into the

planning process as needed within the

unique environment of each client.

Specifically, the solution contains

specialised templates and checklists

which enable the client to plan

consistently with NFPA 1600, ASIS, BS

25999, NIST 800-34, FFIEC guidelines,

and DRII/DRJ GAP.

Recent feature upgrades include

enhancement to each of the modules

including new compliance templates and

surveys, plan development and recovery

dashboards, BIA automation, recovery

management, and emergency notification.

Tel: +1 814 943 4007 www.opsplanner.com

PARADDEVOTEAM

Function: Plan development,maintenance, incident management, crisis communications.

Launched: 1992.

PARAD integrates a unique structuring

and methodological approach to build

and maintain plans. The models

contained in the software simplify the

update of BC procedures and data.

Suppliers can also access plans,

which fully comply with BS 25999.

To use the advanced features, Internet

Explorer, MS Word and Excel are all

required. PARAD features rights

management, secure connections and

password encryption.

Training, available at a fee, usually

takes between one to four days. PARAD

is distributed by license or service

rental (ASP).

Tel: +33 1 41 49 41 87www.devoteam.com/parad

RPXRECOVERYPLANNER

Function: BCM lifecycle: risk, BIA,planning development/maintenance,incident management, automaticnotification.

Launched: 1999. Enhanced regularly.

RPX includes the components to support

the entire BCM lifecycle in one, web-

based application. An organisation may

start the planning process with risk

assessment and/or BIA, which RPX has

simplified with surveys and wizards, or go

straight to the planning process. RPX

promotes collaborative, automated

planning and maintenance in one closely

integrated application. The information

entered under risk assessment and/or

BIA is used in building and maintaining

and activating plans, eliminating the

need to enter duplicate data.

The virtual command centre is an

interactive event management tool that

automatically records and manages all

incidents and exercises. RPX’s robust

integration capabilities through web

services API provides a means to connect

to customer’s other systems for real-time

data acquisition.

RPX incorporates pertinent BCM best

practice, standards and regulations

including BS 25999, DRII, NFPA 1600,

BCI, NIMS, ITIL, FFIEC guidelines,

Sarbanes-Oxley, and HIPAA. ISO 27002

is followed for security assurance.

New features include mobile support,

compliance and standards, scenario

analysis, data migration/integration and

automatic notifications. Compliance

audits can be easily generated for

internal and external review. The RPX

Scenario Analysis feature allows users to

pinpoint everything affected by a loss.

RPX provides multiple ways to get your

information loaded into the software.

Editions and support in Portuguese and

Spanish as well as GIS mapping.

Tel: +1 203 455 9990www.recoveryplanner.com

THE PLANNING PORTALAVALUTION CONSULTING

Function: BIA, recovery strategydefinition, recovery planning, planexercising, learning, generalmanagement, automated notification,automated workflow and customisablereporting.

Launched: 2006. Upgraded annually.

The Planning Portal (TPP) can assist with

each phase of the BCM lifecycle – from

helping organisations start a BC

programme to helping them mature and

increase the efficiency of their

programme. The solution uses a set of

integrated modules – including BIA, risk

assessment, planning, exercising,

training, and notification – to support

both initial data gathering and ongoing

maintenance of BC related information.

TPP offers live crisis/ incident

management modules that enable online

situation reporting and alerting, resource

and recovery issue tracking, department

and application recovery status tracking,

interactive geo-tracking and mapping,

and online news and media reporting.

This product was designed to enable

organisational compliance with BS

25999’s Part 2: Specification.

It also supports NFPA 1600 2007/2010

(US). The product is completely web-

based and operates inside of Microsoft

SharePoint 2010. Users with Microsoft

Internet Explorer or other major browser

type can access and work securely.

TPP is available as a hosted solution. It

stores client information in secure

databases, located in a SAS 70 Type II

datacentre, protected by passwords as

well as database and network firewalls to

prevent the loss, misuse or alteration of

personal information.

All communications are encrypted with a

GeoTrust 256bit Security certificate.

Training is provided for a fee and is

always included in the initial proposal.

Tel: 0866 533 0575www.theplanningportal.com

50 www.cirmagazine.com


BUSINESS CONTINUITY SOFTWARE REPORT > PRODUCT FEATURES

CIR August 2010

Plan navigator

Dependency map

Graphical call list

Location resource manager

Reports – preformatted

Reports – own build

Process modelling capabilities

Technology modelling

‘What if’ analysis

Flowcharts

Graphs

Tables

Plan viewer

Data collector

Automatic analytics

Simulation capability

Dynamic updating from database

Education and training

Test and exercise support

Functionality & AdministrationScreen customisation/translation

Help

Spell check

Calendar

Charts and reports

Shortcut keys

Search and filter

Filters

Personal filters

Copy and paste

Roll-forward capability

Templates available

FAQs

Change control and tracking

SecurityUser roles

User groups

Business activity and project access

Risk security

Security preview

Individual passwords

Internet security

Audit trails

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Plan navigator

Dependency map

Graphical call list

Location resource manager

Reports – preformatted

Reports – own build

Process modelling capabilities

Technology modelling

‘What if’ analysis

Flowcharts

Graphs

Tables

Plan viewer

Data collector

Automatic analytics

Simulation capability

Dynamic updating from database

Education and training

Test and exercise support

Functionality & AdministrationScreen customisation/translation

Help

Spell check

Calendar

Charts and reports

Shortcut keys

Search and filter

Filters

Personal filters

Copy and paste

Roll-forward capability

Templates available

FAQs

Change control and tracking

SecurityUser roles

User groups

Business activity and project access

Risk security

Security preview

Individual passwords

Internet security

Audit trails

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BUSINESS CONTINUITY SOFTWARE REPORT > SUPPLIER DIRECTORY

SunGard Availability Services12-13 Bracknell BeechesOld Bracknell Lane WestBRACKNELLBerkshireRG12 7BW

Tel: 0800 143 413Email: [email protected]: www.sungardcms.co.uk

SunGard's Continuity Management Solution

Business Continuity Management made easy. And efficient. And reliable.SunGard's Continuity Management Solution (CMS) is designed to maximise your time as a BC expert; by making the administrative managementof BC as easy and yet comprehensive as possible. Instead of creating queries, pivot tables and ad-hoc coding you should be utilising andimplementing:

• Easy-to-use wizards and templates allowing you to have the tool set up and functioning quickly and easily • Intuitive management of the system with scheduling and ready-to-use reports allowing delegation and reminders to be set up at the

click of a button • Efficient use of data by eradicating duplication of information, time and workload by being a one-input system • Import capabilities for all your existing plans to ensure your hard work and intellectual property transfers to your new improved BC tool.

The tools you want for the work you do.Unlike other tools that BC managers traditionally find themselves using, CMS is designed for purpose. Its interface, functionality and end-goal areall designed specifically with Business Continuity in mind - taking the headache of admin and plan development away and leaving you with time tothink smarter about the BC processes you oversee.

Harnessing 32 years of risk management expertise and 20 years of development, CMS comprises a number of powerful software modules including:

• LDRPS - award winning* BC planning software• BIA Professional - Intuitive BIA survey tool for overall strategic planning• Incident Manager - Virtual command centre for communications, tracking and monitoring of incidents

SunGard's CMS is one of our many award-winning* solutions that deliver strategic Information Availability - Consulting, Recovery Services andManaged Services - to help you stay in business no matter what.

* Business Continuity Awards: Service Provider of the Year - 2010, 2009, 2006, 2005, 2002, 2000, 1999: Finalist -2009, 2008, 2007, 2006, 2005, 2004, 2002,

2001, 2000; BCM Software - Finalist 2009, 2008; Most Innovative Product 2004 - LDRPS; 10th Anniversary Awards for Outstanding Excellence in Business

Continuity - 2008

OpRisk & Compliance: Business Continuity Strategy & Planning - 2007; Business Continuity Planning Software - 2007

Making Business Continuity a priority together with you.

With our expertise in Business Continuity Management we have developed the BCMS² system to provide you with a comprehensive aid tomanaging your BCMS.We continually improve our offering to the market having developed a system that adds real value to the ongoing management of your BCMS.Don't take our word for it, our customers in Global organisations and Government establishments continually recommend us.www.continuity2.com

BCMS² - Effective, affordable and resilient business continuity software by Continuity²

Continuity2Ltd - E232 Edinburgh House,Righead Gate, Glasgow, G74 1LS Telephone: 0845 0944402Fax: 0845 0944403Web: www.continuity2.com

• Incident Management • Compliance with BS25999 • Distribution & Call Cascading • Business Impact Analysis • 2 Way SMS & VOIP Messaging

• Manage Call trees • Plan Management • Exercising • Ease of Administration • Version Control

myCOOP™

COOP Systems, Inc.

Function: All phases of the BCM process - - Project Initiation, BIA/Risk, Planning, Awareness, Testing, Maintenance, and Incident Commandall from a simple browser interface and a unified database.

Launched: 2002, Version 6.6 2010, features upgrades quarterly.

USP: “myCOOP is easy to use, fast, less costly BCM software supporting the global enterprise. First released in 2002 and recent winner ofthe Software of the Year Award, COOP Systems and its international partners empower some of the world's largest organizations by unifyingall the Professional Practices in one web-based instance.”

The full life cycle of the Professional Practices is managed in a tightly integrated, web-based, easy-to-use package supported 24X7internationally. Advanced new capabilities include pandemic planning, structured workflow and graphical dependency modeling.

System and feature customization is done quickly and easily by clients without customized coding, systems modeling, or expensive on-siteconsulting.

Initial deployment for initial use takes only a few hours, with high-level functions are as follows:

• Flexible BIA/Risk survey collection and graphical analysis • Quick and easy plan creation and management • Program management tools, e.g. maintenance tasking, testing, training, etc. • Integrated one-click notification • Incident command for exercises and real events

COOP Systems and our partners support clients anywhere in the world, no matter their industry, language, geography or scale of business.

U.S. Tel: +1.703.464.8700London Tel: +44 (0)1923 286 905Sydney Tel: +61.2.8001.6597www.coop-systems.com

Web-Based Continuity Planning

Controll-IT – Business Continuity ServicesControll-IT is your partner for Business Continuity Management - As an independent consultancy and software house, we develop integrativeconcepts and products for the active Business Continuity Management of our customers. We help enterprises with strategic, organizationaland technical concepts to secure their business processes against any threats.

WHAT WE DOWe deliver since 10 years consultancy services and software for Business Continuity Management.

OUR SERVICESConsultancy services for BCM, ITSCM, Crisis Management, Test strategies, Test preparation and Support during Tests, BSI 25999Certification Support...

SOFTWAREWe deliver with our modern software products [alive-IT] and [grade-IT] support for the duties within the scope of BCM and ITSCM.

alive-IT: Integrated Business and IT Service Continuity Software

grade-IT: Professional survey software for BIA and RIA, integrated with alive-IT

Controll-IT GmbHStresemannstraße 34222761 Hamburg, GermanyTel: 0049 - 40 - 89066460Fax: 0049 - 40 - 890 664 69

BUSINESS CONTINUITY SOFTWARE REPORT > SUPPLIER DIRECTORY

Paradigm Solutions International (PSI) is an industry leader in providing Business Continuity Management software and certified BCMconsulting services to commercial organizations and government agencies.

The OpsPlanner™ BCM tool delivers web-based, fully integrated BCP/COOP/DR planning, incident management, and automated notificationalong with the most advanced Business Impact Analysis module available. PSI's easy-to-use, yet powerful tool is very affordable and canprovide a scalable and reliable Business Continuity Management solution for any organization. Our cost-effective OpsPlanner solution, and the expertise of our certified consulting team, provides a highly competitive offering that has been chosen by a wide range of large andsmall organizations.

PSI assists our clients in the development and maintenance of effective Business Continuity Management programs. Let us help yourorganization prepare for, manage, and recover from, any unexpected business disruption. We are "In Business to Keep You in Business". To learn more or arrange for a free demonstration, call us at 814-943-4007 x308 or visit us at www.OpsPlanner.com or www.ParadigmSi.com.

Paradigm Solutions International 6701 Democracy Boulevard, Suite 300Bethesda, Maryland, USA 208171-814-943-4007 - [email protected] - Corporate Websitewww.OpsPlanner.com - Product Website

OPSPLANNER™

ICM Shadow-Planner ICM Shadow-Planner is an award winning Software-as-a-Service solution that makes structured Business Continuity Management a breeze.

Following the acquisition of Office Shadow by ICM and an investment of over £1m, the latest version - the much anticipated Version 4, is beinglaunched worldwide. Scores of functionality enhancements, a range of new features, increased performance and a new user interface makesVersion 4 the best yet. It represents a compelling proposition and an essential tool for anyone serious about business continuity.

With a global user base for over a decade, Shadow-Planner has become renowned in the business continuity industry as a pioneering,automated, on-line software tool.

The solution comprises a suite of integrated software modules designed to support the entire BCM lifecycle. It helps firms of all sizes achievestrong and effective business continuity plans that are continually updated.

Organisations in the financial services sector, public sector and others in regulated industries have used ICM Shadow-Planner to help complywith business continuity standards such as BS25999 and other specific codes of practise.

Key features and benefits of Shadow-Planner include:● Hosted Software-as-a-Service - allowing predictable budgeting, minimal set up costs and no additional strain on your IT resources● Facilitates Speedier Recovery - in the case of an incident or disaster, avoiding downtime and the costs of lost business● Company-wide Resource - so that information is shared, avoiding data silos ● Fully International and Multilingual ● Support for all aspects of the BCM Lifecycle - including compliance with standards such as BS25999 and other industry specific codes ● Intuitive Interface - making it easy to use - even on an occasional basis, by personnel with no specialised IT or business continuity

knowledge● Task Management - system-generated reminders and automatic escalation using workflows, ensure the BC plan is kept up-to-date, with

an audit trail to demonstrate compliance● Browser-Based - quick and easy business-wide deployment means it's accessible always and everywhere● Strong Security - your data is safe, with security built into all aspects of the solution● Unique Data Mining - architecture allowing dynamic plans to be created on the fly using company or regional boundaries most suited to

the incident● Software Commissioning and Project Management - available from our highly qualified and experienced professional services team

Contact ICM Continuity Services to find out more about the unique benefits of Shadow-Planner Version 4.

Call 08448 63 00 63Email [email protected] icm-continuity.co.uk/shadow-planner

INONI LIMITED

UK: 0845 045 1171

INT: +44 (0) 1189 629 757

EMAIL: [email protected]

WEB: WWW.INONI.CO.UK

INONI provides BCM and risk governance solutions to organisations worldwide. We offer a unique blend of software and services that satisfy eachcustomer's individual and changing needs, providing an enduring solution.

INONI® is fully supported online software with a range of delivery and hosting options. It provides end-to-end coverage of the BCM Lifecycle with the following important features:

INONI® gives you access to powerful BCM and risk-related capabilities

INONI has been used since 2005 by the UK Financial Authorities and the BCI. Secure, reliable, flexible and proven, it is the software of choice formany organisations.

eBRP was the first to:● Introduce Process Modeling as a Risk Management concept.● Promote Dependency Mapping as a knowledge tool for Enterprise Risk Management.● License its software for Unlimited Concurrent Users.● Pioneer Technology Modeling as a means of mapping IT Applications and systems from their dependent components (hardware,

software, networks, etc.) to the Business Processes that depend on them.● Focus on Asset-based Risk Management (People, Process, Technology, Products & Services, Suppliers Supplies, Equipments

and Customers).

The thought leaders at eBRP Solutions developed eBRP Suite to provide support for organizations’ full Business Continuity and RiskManagement Program, including Risk Assessment, Business Impact Analysis, Plan Development, Testing, Exercising, Maintenance, IncidentManagement and Integrated Notification. The Process, Technology, Supply Chain & Organizational Modeling unique to eBRP Suite, providesFortune 500 organizations with a full decision support system facilitated by ‘what if’ analysis. While competing products are essentially planrepositories, eBRP Suite helps organizations’ understand, manage & monitor their exposures. eBRP Suite provides Business Continuity and Risk Management professionals the tools to meet the needs of today’s evolving business world, and the power to take their programbeyond ‘Business as Usual’. Providing for unlimited user access, web-based eBRP Suite gives you the power to know everything, see

everywhere and therefore be able to respond to anything.

eBRP Solutions230-7895 Tranmere DriveMississauga, ON L5S 1V9Phone: +1 905 677 0404Fax: +1 905 677 6677Email: [email protected]: www.eBRP.net

• Easy to use and maintain • Intuitive and real-time• Automated data collection and programmable workflow• Replaces unmanageable spreadsheets

• Standards-aligned, including BS25999• Reports and plans online and to MS Office• Quantitative analysis for better decisions• INONI® Adaptive Technology™ that fits your organisation

• BIA and Risk Assessment for one or many locations• Modular Continuity Plans• Pandemic Planning and Risk Management• Awareness-raising and education

• Time-lapse scenario simulation and testing• Self-assessment benchmarking• Real-time incident management• Supplier risk management

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Keep your business continuity plans connected

Gaining a visual overview of the dependencies between business process and IT services makes managing your business continuity strategy faster and more effi cient. Should anything ever fail, you’ll be able to see the likely impact, and be clear on how to get everything back up and running as quickly as possible.

As part of SunGard Availability Services Continuity Management Solution (CMS), the dependency mapping feature gives you a simple way to track the network of hardware, applications and processes underpinning your IT. It’s just one example of how our purpose-built CMS system can help you manage your business continuity strategy more easily.

Gain an insight into all your CMS options with an engaging online clip at:

www.sungardcms.co.uk

SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

Documents

BUSINESS CONTINUITY SOFTWARE REPORT · 2019-09-02 · with recovering 30 to 40 per cent of their business after an outage, but today, expectations are set to rise thanks to new technological