TemplateNew Ticket RequestAfghanistanAlgeriaAngolaCustomer InformationCountryJordanBahrainCustomer Company NameUMNIAHBeninCustomer NameNasser AbdelhadiBotswanaCustomer Mobile Number785003373Burkina FasoCustomer Email Addressnabdulhadi@umniah.comBurundiCustomer Fixed NumberCameroonLocation/CityammanCape VerdeTicket TypeCS (Customersupport)Central AfricaTicket InformationpriorityTechnical Enquiry
Adm: Adm:Problem Category either It is Problem Report (Critical , major , minor ) or it is Technical EnquiryChadCategoryWireless-WIMAX Performance-NTSComorosProduct LineWireless
Adm: Adm:Product Line of affected equipment / Service CongoProductDBS 3900Cote DivoireSummary(240)Frequent NE Disconnected
Adm: Adm:Summary of the Ticket CyprusAffected Equipment Quantity D.R.CongoSoftware Version
Adm: Adm:Software Version of BAM / Software Version of Application / Software Version of PlatformDjiboutiDetails(5000)
Adm: Adm:details of the Problem Egyptadditional comments related to ProblemEquatorial GuineaLocal Huawei Engineer ID (optional)
Adm: Adm:Huawei Engineer ID Requested to Handle The TicketEritreaRTTS ( Customer Ticket Reference No)
Adm: Adm:Related Ticket No if reported to Customer NOCEthiopiaGabonGambiaGhanaGuineaGuinea-BissauIraqJordanKenyaKuwaitLebanon LesothoLiberiaLibyaMadagascarMalawiMaliMaltaMauritaniaMauritiusMayotteMoroccoMozambiqueNamibiaNigerNigeriaOmanQatarReunionRwandaSaudi ArabiaSenegalSeychellesSierra LeoneSomaliaSomaliaSouth AfricaSudanSwazilandSyriaTanzaniaAccess NetworkTogoAccess Network-NMSTunisApplication Software-BOSSUAEApplication Software-Digital homeUgandaApplication Software-EnterpriseYemenApplication Software-INZambiaApplication Software-iVASZimbabweApplication Software-PublicApplication Software-RCSApplication Software-SDPApplication Software-StorageCore Network-CDMA MSCCore Network-G/U-CSCore Network-HLRCore Network-IMSCore Network-NGNCore Network-SignalingCore Network-SwitchCore Network-UMSN2000Core Network-WCDMA PSData Center Integration-NIDatacomm-Lan SwitchDatacomm-NMSDatacomm-RouterCS (Customersupport)Datacomm-Security GatewayMS (Managed service)FTTH-NINTS Service-Core NetworkNTS Service-NetworkNTS Service-RANNTS Service-Wireless RFOptiX NetworkTools-NTS-ServiceWireless In-Building Solution-NIWireless-CDMA BSSWireless-CDMA Performance-NTSWireless-GSM BSSWireless-GSM Performance-NTSWireless-LTE Performance-NTSWireless-M2000Wireless-TD BSSWireless-TDSCDMA Performance-NTSWireless-WCDMA Performance-NTSWireless-WCDMA RANWireless-WIMAX Performance-NTS

user: 20100310NTScategory

Core Product ClassProductRequested Info.Related tolocation

Core CSMSOFTX 3000Version and installed patchesBasic InformationLMTWorkshop databaseData configuration Problemsuse manix tool and follow the displayed instructionsUser trace with inter module and user logProblems related to Service flowLMTPerformance measurement tasks ( *.csv)Problems Related to Performanceperoformance clientAlarm Log ( *.csv)Problems related to HardwareLMTDevice alarmProblems related to HardwareD:\MSOFTX3000\RUNLOG\FAM\UMG 8900 M Version and installed patchesBasic InformationLMTDSP CFGData configuration ProblemsLMT Alarm Log ( *.csv)Problems related to HardwareLMT Run LOG, Operation LOG and Running LOGProblems related to HardwareLMTIGWBiGWB tracesProblem related to Billing Center serviceuse getiGWBinfo.exe toolother Problem related to Billing Center serviceoriginal and final CDRsProblem related to Billing Center serviceiGWB clientFormat and ini files Problem related to Billing Center service C:\igwb\config\iniCore NGNSOFTX 3000Version and installed patchesBasic InformationLMTWorkshop databaseData configuration ProblemsLMTUser trace with inter module and user logProblems related to Service flowtrace from LMTPerformance measurement tasks ( *.csv)Problems Related to Performancepaeformace tasks as saved Alarm Log ( *.csv)Problems related to HardwareLMTDevice alarm and device logProblems related to HardwareE:\MSSQL\Data\;UMG 8900 Version and installed patchesBasic InformationLMTDSP CFGData configuration ProblemsLMT Alarm Log ( *.csv)Problems related to HardwareLMT Run LOG, Operation LOG and Running LOGProblems related to HardwareLMTIGWBiGWB tracesProblem related to Billing Center serviceC:\IGWB\trace

other Problem related to Billing Center serviceothersoriginal and final CDRsProblem related to Billing Center serviceD:\frontsave\X3KF, E:\backsave\second\X3KFFormat and ini files Problem related to Billing Center serviceC:\IGWB\configN2000Snapshot from SySmonitorProblem related to Alarmsfrom SYSmonitor clientmake synchronization for the network elements Problem related to SYNCsynch from topo. ViewC&C08like SX3000

Core PSSGSN productSGSN configuration file (mml file)Basic Information/hda0/SGSN/CONFIG/SGSN System log file (SLG file)Problems related to Hardware/hda0/bam/data/slgSGSN Alarm log file (HLM file)Problems related to Hardware/hda0/bam/data/hlmSGSN System log file (OLG file)Problems related to Hardware/hda0/bam/data/olgPerformance measurement fileProblems related to Hardware+Problems related to Service flow/hda0/bam/data/prfTrace file Problems related to Service flowGGSN productGGSN configuration file (mml file)Basic Informationhd:/bamGGSN log file (log file)Problems related to Hardwarehd:/logfileGGSN Alarm log file (HLM file)Problems related to Hardwarehd:/bam/data/almPerformance measurement fileProblems related to Hardware+Problems related to Service flowhd:/bam/data/prfTrace file Problems related to Service flow CG productCG configuration file.Problem related to Billing Center serviceUNIX CG: /opt/igwb/config/ini/igwb.ini, /etc/hosts, /etc/hostname.*, Windows CG: \"installed directory"\config\ini folder;CG log fileProblem related to Billing Center serviceUNIX CG: /var/other/log , Windows CG: \installed directory\logTrace file Problem related to Billing Center serviceUNIX CG: /opt/igwb/trace, Windows CG: \installed directory\traceWASN productWASN configuration fileBasic Informationhd:/bamWASN Alarm fileProblems related to Hardwarehd:/bam/data/almWASN operation logProblems related to Hardwarehd:/bam/data/olg WASN log fileProblems related to Hardwarehd:/logfilePerformance measurement fileProblems related to Hardware+Problems related to Service flowhd:/bam/data/prfDNS productDNS log fileBasic Information+Data configuration Problems+Problems related to HardwareCore Integration (HLR/M2000)M2000 productVersion +patchBasic Information#displayVersionperformance task (*.csv)Problems Related to Performancefeedback performance sheet from both NE & M2000, use trace collection tool and feedback related tracesautostar reportAbnormal behaviour for OS,SYBASE or M2000 applicationRUN the autostar tool and follow the displayed instructions Alarm logProblems related to HardwareLMTTraces file Follow guide in case of requestuse trace collection tool (follow the displayed instructions when running the tool) and feedback related tracesexplorer logsproblems related to OS# /opt/SUNWexplo/bin/explorer

print screen of the error messagesBasic Informationprint screen buttonHLR9820 productVersion +patchBasic InformationLMTperformance task (*.csv)Problems Related to Performancequery the performance results from the performance client in *.csv formatconfiguration related to the problem Data configuration Problemsuse LST commands using MML GUI in LMT Alarm logProblems related to HardwareLMTTracesProblems related to Service flowLMTautocheck reportabnormal behaviour for OS or OracleRUN the autocheck tool and follow the displayed instructionsCore CDMACSOFTX 3000Version and installed patchesBasic InformationLMTWorkshop databaseData configuration Problemsuse manix tool and follow the displayed instructionsUser trace with inter module and user logProblems related to Service flowLMTPerformance measurement tasks ( *.csv)Problems Related to Performanceperoformance clientAlarm Log ( *.csv)Problems related to HardwareLMTDevice alarmProblems related to HardwareD:\CSOFTX3000\RUNLOG\FAM\UMG 8900 C Version and installed patchesBasic InformationLMTDSP CFGData configuration ProblemsLMT Alarm Log ( *.csv)Problems related to HardwareLMT Run LOG, Operation LOG and Running LOGProblems related to HardwareLMTIGWBiGWB tracesProblem related to Billing Center serviceuse getiGWBinfo.exe tooloriginal and final CDRsProblem related to Billing Center serviceiGWB clientFormat and ini files Problem related to Billing Center serviceuse getiGWBinfo.exe tool

NetworkProduct ClassProductRequested Info.How to get

DataCommN2000 ( DMS ) DMS detailed version HELP --> press Licese tab --> press CTRL+V No. of managed NE'sHELP --> press Licese tab --> press CTRL+V Alarm picture or Alarm IDNMS Fault menu Aarm IDNMS Fault menu Snapshot of sysmonitorSysmonitor screenRouters,Switches,FirewallsVRP version display version OR vrbddiag filecfcard:/ OR " dipslay diag "Log filecfcard:/log/OpticalWDM/NG-SDH/SDH productsT2000 Script file T2000>System Adminstartion> Import/Export Script FileT2000 MO file C:\T2000\sever\database\MsuitHistory Alarm with parametersT2000>faulty>Browse history AlarmsPerformance measurement T2000>performance>History performanceother it dependT2000 Server and Client logs C:\T2000\sever\database\Log or C:\T2000\Client\database\Server and client versionsT2000>Help>AboutMO fileC:\T2000\sever\database\MsuitMicrowave producthistory AlarmT2000>faulty>Browse history Alarmsprint screen for link configuration with TX/RX level from the plannerPerformance measurement T2000>performance>History performanceAccessBroadbandNE versionl display versionBorads and typedisplay boardPatches installeddisplay patchAlarm history and statisticsdisplay alarm historyLog filesdisplay logNarrowbandNE versionl display versionBorads and typedisplay boardPatches installeddisplay patchAlarm history and statisticsdisplay alarm historyLog filesdisplay logBMS N2000DMS detailed version To be sent by the customer (Data from real topology)No. of managed NE'sAlarm picture or Alarm IDAarm IDSnapshot of sysmonitor

A&SProduct ClassRequested Info.

INUse the collect data script in order to collect all the server information; and send its output (Ex.: collect.sun.83a4182b.SMCP01.2008.03.31.rar)

DSTracesConfigurationLogs

OSSCharge Issue: 1.Subscribe/unsubscribe logs:OpenDelete.log 2.JBOSS logs:server.log 3.Service logs:Common.log

If the register way is MML interface, Please feedback uniportalcomm logs too.MML,SMS issues: 1.JBOSS logs:server.log 2.Service logs:Common.log 3.Uniportal logs:uniportalcommService issues: 1.JBOSS logs:server.log 2.Service logs:Common.log

DEDebug Logsnoop files

WirelessProduct ClassProductRequested Info.How to get

Attachment BSC productBSC configuration file BSC BAMBSC logs files BSC BAMBSC Alarm log fileBSC LMT--M2000 ClientTrace file BSC BAM--M2000 Client Performance measurement countersBSC BAM--M2000 Client other Network TopologyRNP RequestPerformance measurement counterBSC BAM--M2000 Client

BTS productBTS Configuration fileBSC LMTBTS log file M2000 productVersion +patchTrace collection tool//OMC Autostar toolperformance task (*.csv)autostar report Alarm logTraces file explorer logsprint screen of the error messagesPCUPCU info folder through PCU info toolPCU info toolpcu.ini--configuration fileAlarm HistoryNetwork TopologyWASN DBSTrace file .mrfM2000 Clientconfiguration fileservice log file .srv

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