Back One Next Contents General Dealer Services Main Page The CLARK Intranet Service.clarkmhc.com The CLARK Intranet system was designed to give the CLARK

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General DealerServices

Main Page

The CLARK Intranet

Service.clarkmhc.com

The CLARK Intranet system was designed to give the CLARK dealers as much information and connections to

CLARK data as possible.



Main Page

The CLARK Intranet

• The CLARK Intranet system is used to publish as much information to dealer personnel as possible along with access to the Truck Ordering system, Warranty Claim filing, Publications ordering system, etc.

• A User Name and Password are required to enter into the Intranet system. This access is, or should be, controlled by the dealer’s Administrator. The Administrator is usually the IS manager and/or another manager within the dealership. Clark asks the dealers to administer this access because Clark is not always informed of employees coming and going and only active employees should have access to this site.

• Clark asks that the User Names and Passwords are not shared among employees. If 5 different employees are all using the same sign on and one of them decides to move to the competitor down the street, the administrator will need to change the User Name and Password, if he is aware that the sharing has taken place, or this person will have access to all of the information that an internal employee would have.



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The CLARK Intranet

• Anyone within the dealership can, and most should, have access into the CLARK Intranet. The Administrator can set different levels of access to any one employee. Some employees can be set to enter the Main Page only; some to enter the Main Page, Warranty and Installation system, and Publications Store only, etc.

• If the Administrator needs help in setting up new accounts or editing existing accounts, we will be happy to give them a hand. Please call:

• Glen Wood (859) 422-6408

• Billy Marksbury (859) 422-6442

• Paul Melton (859) 422-6443

• These following pages are just a few examples or the information available on the CLARK Intranet system.



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Main Table of Contents• CLARK Intranet System• General Dealer Services

– Dealer Profile– Publications Store

• CD Manual Store• Master Lot Index• CCI Login

– General Truck Availability– Warranty System– On-Line Ordering– Account Information

• New User Account• Edit or Delete User Account• Edit User Account

– Installation System

• Main Page– DIS Manuals– FAQs– Price Pages– Spec Sheets

• Older Spec Sheets– New & Used Truck Inventories

• Factory Stock Trucks• Dealer Pool Trucks• Dealer Inventory Trucks• Clark Used Trucks

– Sales Directory• Dealer Locator

– Who to Call– New Products– Clark Notes– Capacity Request Forms– Product Shots– Aftermarket– PartsPRO– News Releases



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The CLARK Intranet System

• Everyone will need a user ID and password to connect.

• Your dealer administrator assigns and tracks both.– Dealer Services

– Main Page



Main Page

General Dealer Services• This screen is setup by the

administrator for each user. – Administrators, see

Account Information function below

• Some users will see only the selections that pertain to them as set by the dealer administrator.

Dealership Profiler Publication StoreClark Truck AvailabilityWarranty SystemTruck Ordering System

Account InformationInstallation System



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Dealer Profile

• The Dealership Administrator has the ability to edit the profile of the dealership as shown on the CLARK Intranet site.

• Click on the “Instructions” button for more information



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Dealer Profile

• Follow the instructions to change address, add, delete or edit key personnel, etc.



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Publications Store• The Publications Store

gives you the ability to order Service Manuals on CD-ROM on-line or to gain access into the Publication Zone to order any printed material, including Parts, Service and Operators Manuals, Feature Brochures, Spec Sheets, etc.– CD Manual Store

– Master Lot Index

– CCI Login



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CD Manual Store• The CD Store gives

you the ability to order Service Manuals on CD-ROM via the Intranet system.

• Select the desired model group the view the list of available models.

• Also see DIS 25-04-06



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CD Manual Store• Select the desired

manual from the list of those available.



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CD Manual Store• Select “Add to Basket”

if this is the manual you wish to order.



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CD Manual Store• From here you can

continue shopping, check out or empty the basket.



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CD Manual Store• To check out, enter

your PO number and dealer contact person then click on the Purchase Products button.



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CD Manual Store• This screen will appear

indicating that the order has been placed.

• Your order should arive within 48 hours.



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Master Lot Index• The Master Lot Index is a

very useful tool for many within your dealership.

• Enter a truck Lot number

• or

• Enter a Truck Model

• or

• Click on the down arrow in the Model box and scroll through all the CLARK models to select the proper model.



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Master Lot Index• Here we entered a truck

lot number 9393 and clicked on the Search button.

• A list of the different models built in that lot number appears.

• This screen also shows the number of trucks built in that lot number and the year(s) they were built.

• Click on the desired Lot and Model number to view more information.



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Master Lot Index• The additional

information will include all available manuals, wiring diagram and hydraulic diagram numbers.



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Master Lot Index• In this case we entered

E685 into the Model field and clicked on Search.

• The results are a listing of all lot numbers that were built in this model.

• Click on the desired Lot and Model number to view more information.



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CCI Login• All Printed material for

Clark is distributed by a publisher, CCI.

• To view available literature or to place an order, click on the “CCI Login” button.

• Because you have already entered your user ID and password, you will be logged in as your dealership and may place orders.



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CCI Login• From the Publication

Zone site, you have access to search for and order any hardcopy literature from CLARK.

• You also have the ability to track shipments and view any backorders in the system.

• See DIS 25-04-05 for instructions on using this site.



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General Truck Availability

• From this screen click the “View Avail Truck” button.



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• Click on the “CLARK MODELS” button.



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• This list will give you the updated lead times for ordering new trucks.

• The lead times are for new orders and do not include the factory stock trucks that we may have available or the correct lead times for ordering trucks with special options.



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Warranty System

• Refer to

DIS 34-01-02 for full instructions.



Main Page

On-Line Ordering

• Click on the file link below to view all instructions



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Account Information• The Administrator at

your dealership should be the only person with access to this site.

• The Administrator can view, create, delete or update the different users and their access.– This is an important

function, as you hire new employees or as employees leave, this site should be updated so that the security remains intact.



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New User Account• To add a new user to

the system, click on the Create User Account button.



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New User Account• The creation of a new

account is very simple.

• Enter the users name, e-mail address, phone & fax numbers and click the Continue button.

• Be sure to uncheck the “Admin Account” box unless you want this user to have access to edit the accounts for your dealership.



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New User Account• Enter the User ID for

the new user into the Login Name box

• Enter a password into the Login Password box and again into the Verify Password box.



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New User Account• Select the level of

access desired for the four categories.



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New User Account• You can now select the

desired sites that you wish to give the user access to; either Full access, Read Only access, or No access.

• When finished, click the Continue button.

• The Account Created screen will appear letting you know that the new user has been setup.



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Edit or Delete User Account• To edit or delete a user

account, click the Edit User Account button.



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Edit or Delete User Account• Enter the Users ID or

Users Real Name or click on the SEARCH button to view all users.



Main Page

Edit or Delete User Account• If you left the previous

two fields empty and clicked on the SEARCH button, you will see a list of all users that have been setup at your dealership

• Select either EDIT or DELETE USER on the appropriate listing.

If you choose Delete User, the user profiles will be deleted immediately and you will be returned to the Account screen.



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Edit User Account• If you are editing an account,

this screen will appear first.

• Make any necessary changes and click Continue.

• Make Sure that all information boxes are completely filled in.



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Edit User Account• Make any necessary

changes and click Continue.



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• This completes the editing of this users account.



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Installation System

• Refer to

DIS 34-01-01 for Installation System Instructions



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Main Page• The Intranet Main Page has a

comprehensive index in the left hand column of links to a great amount of information on CLARK and CLARK products for the dealership.

– DIS Manuals

– FAQs

– Price Pages

– Spec Sheets

– New, Used & Pool Trucks

– Sales Directory

– Who to Call Directory

– Dealer Services

– New TMX

– New C15C / C15 Series

– Gen2 Products

– Clark Notes

– Capacity Request Form

– Product Shots

– Aftermarket Parts

– PartsPRO

– News Releases



Main Page

DIS Manuals• The Dealer Information

System (DIS) link opens to this index

• The DIS gives you most of the information you need to do business with CLARK

• Click on any of the buttons to open the index for that section



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DIS Manuals• Click on any of the indexed

bulletins to open the DIS Bulletin



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DIS Manuals• The DIS Bulletin is

displayed

• The DIS can be printed, saved or emailed to someone else



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DIS Manuals• Section 09 contains

bulletins regarding safety

• Please refer to this section for valuable information for your dealership and/or customers



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DIS Manuals• Section 09 will also give

you CLARK’s position on a number of items that we receive many questions about.



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FAQs

• The Frequently Asked Questions (FAQs) section is written to try to answer many of the questions we have received from the dealers and customers.

• This is only a very small sample.



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Price Pages• The current Main Page index is

shown. There are several links to give you the format you may need.

• An Index of the current price Pages can be viewed by clicking this link.

• The New TMX release along with the new price pages can be viewed and printed by clicking here.

• A complete printable set of Clark price pages can be printed by clicking this link.

• A complete printable set of Clark price pages can be printed, TWO SIDED, by clicking this link. Your printer will need to have the ability to print two sided copies.



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Price Pages

• Click on the appropriate model to open the price the price page.



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Price Pages

• The most current price pages are on the Intranet system.



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Spec Sheets

• The Current Truck Spec Sheets are indexed by model.

• Click on the appropriate model to open that spec sheet.

• We have also added a link to the older truck spec sheets. Click here.

..

..



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Spec Sheets

• All of the current truck products can be viewed and printed from the Intranet.



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Older Spec Sheets

• Select the proper field to view more detailed indexes. You will need to go through several layers of indexing.

• These Spec Sheets go back as far as 1937.



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New & Used Truck Inventory

• From this screen you can view lists of four different inventories.– Factory Stock

Trucks

– Pool Trucks

– Dealer Stock Trucks

– Used Trucks



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Factory Stock Trucks

• A list of all factory stock units with all pertinent information.



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Dealer Pool Trucks

• A listing of all available Dealer Pool trucks.



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Dealer Inventory Trucks

• A list of Dealer Inventory trucks of those dealers providing the information.



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Clark Used Trucks

• A list of all used trucks in Clark’s inventory currently for sale.



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Sales Directory

• Clark Locations

• National Accounts

• Sales Assistance

• Service Support

• Dealer Locator



Main Page

CLARK Locations



Main Page

National Accounts



Main Page

Sales Assistance



Main Page

Customer Service Assistance



Main Page

Dealer Locator

• Search on any of the different fields.



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Dealer Locator

• Searching by State will show all dealer locations in that state.

• Click on the appropriate dealer.



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Dealer Locator

• This page should show all pertinent contacts at the dealer location.

• This information for your dealership is updated by your administrator.– See Dealer Profiler



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Who to Call

• The Who to Call list gives you the name and phone numbers of anyone you should have to contact from CLARK.

• This list is kept up-to-date. Check for a new revision at least once a month.



Main Page

Dealer Services Login

• This Dealer Services link will take you to the Dealer Services site.

– Dealer Services



Main Page

New TMX 12-25

• When a new CLARK product is released, we put together a bundle of truck information and send it to all dealers, usually in hard copy and on a CD.

• These links are for all of that same information that anyone in the dealership can access.



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New C15C / C15

• New information on the new IC product.



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Gen2

• These are links to all of the information given out at the Gen2 launch.



Main Page

CLARK Notes

• About every two weeks CLARK publishes and emails a Clark Notes Newsletter to every dealer.

• These links are to all of the Notes Newsletters for you to reference.



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CLARK Notes

• An example of the front page of a CLARK Notes Newsletter.



Main Page

Capacity Requests• These links will

open Word documents of the forms that are used to request a new capacity, usually when changing or adding attachments, or for a new nameplate data for the same reasons.



Main Page

Capacity Requests

• All information need to be filled in so we can give you the correct rated capacities.



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Nameplate Authorization Request

• Anytime a truck is modified in the field with change that could alter the capacity of the truck, the dealer is required to request new nameplate specifications showing the corrected capacities.

• This form needs to be filled in completely and sent to CLARK for authorization.



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Product Shots

• We have made available to all dealers a product shot of all of our current model trucks for your use.

• Click on any of the models to open the picture.



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Product Shots

• The product shot can be saved to your PC and pasted into documents used for your quotes, sales brochures, specials of the month, advertising, etc.



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Aftermarket

• The Aftermarket page includes a few links to popular DIS bulletins and some contact information.



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PartsPRO

• The PartsPRO button links users to the PartsPRO home page where the PartsPRO administrator goes to get the updates.

• It also includes all of the PartsPRO loading information.



Main Page

News Releases

• These are the latest news releases about Clark Material Handling.

• Use these releases for your reading or to hand out to your customers if the need arises.

Documents

Back One Next Contents General Dealer Services Main Page The CLARK Intranet Service.clarkmhc.com The CLARK Intranet system was designed to give the CLARK