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August 2005 HP Restricted 1
Tier-2 Partner Order Lifecycle
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Logging onURL: http://www.hp.com/partners/csn
Enter User id and Password
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Tier-2 Partner Console
Tier-2 Partner activities
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Online registration: Find order
OR
Enter a date range and press “search”
To find an order to register enter the Order Reference # or PO #
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Online registration: Order found
Act on order
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Online registration: Order details
Order detail tabs
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Online registration: Complete
NOTE: Field names in BOLD are required
Enter customer info
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Tier-2 online registration: Review
Review and confirm registration
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Tier-2 online registration: Registered
Registration confirmed
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Customer collateral: Certificate view
Print Service Certificate
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Customer collateral: Order details
Print Service Documentation and Contact Information
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HP logo white on bluePartner Inquiries & Reports
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Tier-2 partner: Main console
Select “Inquiries”
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Partner Inquiries: Overview Perform searches by:• Purchase order number• Sales order number• Hardware serial
number• HP Care Pack serial
number• Registered orders with
support expiring within 90 days
Create Excel reports for: • Sales Order Details• Registered Order
Details
Partner Inquiries Screen
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Partner Inquiries: Search by Sales Order #
Sales Order Information Screen
Sales Order Function
Keys
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Partner Inquiries: Find Order by PO#/Date Range
Sales Order Results
Heading Hyperlinks
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Partner Inquiries: Search by Hardware Serial #
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Partner Inquiries: Search by HP Care Pack Serial #
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Partner Inquiries: Expiring HP Care Pack Services Reports
Registration Expiring in Next 90 Days
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Partner Inquiries: Reports Registration Report
Sales Order Report
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Update Registration
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Tier-2 partner: Main console
Update Registration
Select “Update registration”
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Update registration: Find order
You can either search by Hardware Serial
Number
OR
By Registration Number
When you’re ready to proceed, click “search”
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Update registration: Edit & submit Registration Number Results
Registration ResultsRegistration
hyperlink
Submit changes
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Bulk Registration
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Tips for using Bulk Templates• Do not open two templates at the
same time in Windows IE• Temporarily save templates to
your hard drive• Download the template you want
each time you begin a new session
• Each template includes detailed instructions on how to fill it out
• If a line item failed do not upload the entire file (completed template) again – correct it and then upload the line item in error
• To save template file, use the “Save as Serial File” button; do not upload/save into Excel
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Download template
Select “Bulk registration” to
download the bulk registration template
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Bulk Registration: Template
Bulk Registration template
Bulk Registration template (cont.)
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Bulk Registration: Upload file
Bulk Registration screen
Bulk Registration Confirmation screen
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Resources & Support
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Important HP ResourcesReference material and non-critical support:• Ordering and registration tool found at:
www.hp.com/partners/csn
• HP Care Pack pre-sales support tool: www.hp.com/go/lookuptool/
Warranty Check (carepack periode)
http://www1.itrc.hp.com/servicewarranty/warrantyInput.do
•
eCarepacksupport-NL bestaande uit:
[email protected] • Patricia McNurlin 030-2223056
• Jean-Philippe Veltmeijer
• Saida Khbabez-Moro
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