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ASSEMBLIES OF GOD THEOLOGICAL SEMINARY

DOCTOR OF MINISTRY PROGRAM October 23-27, 2017

PTH 926 CONFLICT RESOLUTION

Lori S. O’Dea, D.Min. Email: Lodea126@yahoo.com

COURSE SYLLABUS COURSE DESCRIPTION This course develops a biblical and practical understanding of conflict. It examines the conflict cycle, styles of conflict management, and intervention strategies for resolving conflict. Special focus will be given to the leader’s pivotal role in conflict and using conflict for positive change, and the cultural climate for conflict. Mediation, arbitration, and negotiation will also be examined. COURSE OBJECTIVES The objectives of the course are stated in terms of learning outcomes. Cognitive Outcomes The participant should be able to critically elaborate on...

1. the biblical theology of conflict 2. the conflict cycle 3. styles of conflict management 4. the toll of unmanaged conflict 5. the benefits of well managed conflict 6. the principles of confrontation

Character/Attitude Outcomes The participant should...

1. evaluate conflict-related vulnerabilities 2. minimize fear associated with conflict situations 3. improve confidence in resolving conflict 4. value conflict and confrontation as a positive opportunities

Skill Outcomes Through this study, the participant should be better equipped to...

1. create specific strategies to overcome paralysis in confrontation 2. solve conflict in personal and leadership environments 3. explain to and instruct others within their influence on how to resolve and manage

conflict

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4. modify behavior to avoid common pitfalls related to conflict in seasons of change 5. develop skills in order to use conflict effectively as a leadership tool 6. maximize the ability to preserve the fruits of resolution

COURSE REQUIREMENTS

1. Pre-Session Reading (approximately 1270 pages) Reading Report Due First Day of Class, see p. 12

Mayer, Bernard. The Dynamics of Conflict: A Guide to Engagement and Intervention. 2nd ed. San Francisco: Jossey-Bass, 2012. ISBN-13: 978-0470613535 [384 pp.]

Runde, Craig E. and Tim A. Flanagan. Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively. San Francisco: Jossey-Bass, 2006. ISBN-13: 978-0787984700 [240 pp.]

Sande, Ken. The Peace Maker: A Biblical Guide to Resolving Personal Conflict. 3rd ed. Grand Rapids: Baker, 2004. ISBN-13: 978-0801064852 [318 pp.]

Shawchuck, Norman. How to Manage Conflict in the Church: Understanding &

Managing Conflict. Vol. 1. Leith, ND: Spiritual Growth Resources, 1983. ISBN-13: 978-0938180104 [54 pp.] Van Yperen, Jim. Making Peace: A Guide to Overcoming Church Conflict. Chicago: Moody, 2002. ISBN-13: 978-0802431851 [272 pp.]

Additionally, choose books from the concentration most suited to your ministry context (or whatever combination best suits your interests) and the bibliography, for a total of approximately 800 pages):

PASTORAL LEADERSHIP

Barthel, Tara Klena, and David V. Edling. Redeeming Church Conflicts: Turning Crisis into Compassion and Care. Grand Rapids: Baker Book House, 2012. [229 pp.]

Haugk, Kenneth C. Antagonists in the Church: How to Identify and Deal with Destructive Conflict. Minneapolis: Augsburg, 1988. [189 pp.]

Poirier, Alfred. The Peace Making Pastor: A Biblical Guide to Resolving Church Conflict. Grand Rapids: Baker Book House, 2006. [298 pp.] CONFLICT AND COMMUNICATION Benjamin, Susan F., Perfect Phrases for Dealing with Difficult People, New York: McGraw-Hill, 2008. [224 pp.]

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Patterson, Kerry et. Al. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw Hill, 2005. [268 pp.]

Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al Switzler. Crucial Conversations: Tools for Talking when Stakes are High. 2nd Edition. New York: McGraw- Hill, 2012. [288 pp.]

Note: It is a violation of academic policy to claim credit for books read previously for credit. If participant has read any of these books for credit in another class, please substitute another book from the bibliography, preferably choosing a book marked with an asterisk. 2. Pre-Session Writing (Due the first day of class)

• Critical Reflection Paper. Write a 4-5 page paper reflecting on the pre-session reading with regard to: (1) aspects of conflict that are most difficult for you to handle, and (2) conflict management skills you need to develop. This is not a summary of the reading. Please just address these two points, as understood through the reading.

• Case Study. Write a 1-2 page account of a current or past personal experience with conflict in the ministry that you are willing to share with the class. Give a one-paragraph summary at the end, describing the resolution process or current status and outcomes of this conflict.

3. In-Session

• Attend all class sessions. The course meets Monday-Friday. Hours: Monday: 1:00p.m.–5:00p.m.; Tuesday–Thursday: 8:00a.m.-5:00 pm.; Friday: 8:00a.m.-noon.

• Present personal case study for cohort analysis.

• Participate in all discussions and group activities. 4. Post-Session Project

Participants should prepare a 25-30-page research project on one of the following options. Due Date: January 5, 2018. Projects should be emailed to the professor (lodea126@yahoo.com).

• Create a conflict resolution policy for your ministry, outlining various scenarios, biblical teaching, appropriate response, etc.

• Develop a conflict management training course for your ministry setting (church congregation, leadership team, board members); specify this audience in the introduction to the project. Be sure to include time frame in which material will be presented. Teaching notes (with sources documented, student notes, and if applicable power point presentation should be included.

• Investigate an area or application of conflict resolution in detail.

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• Other. If you have an idea for something applicable to your ministry that doesn’t appear above, please discuss with professor for approval.

Note: Papers will be graded according to the following criteria…

• Clarity and conciseness of writing. • Evidence of integration of course materials (reading and discussion),

supplementary, topic-specific research, and application to ministry setting. • Adherence to Turabian format in footnotes and sources consulted (wide latitude

is given in the formatting of this project for the sake of the training materials, but Turabian formatting where possible is still expected).

COURSE OUTLINE Monday Afternoon: Syllabus, Introductions, Case Studies Introduction to Conflict, Biblical Understanding of Conflict Tuesday Morning: Biblical Responses to Conflict Understanding Conflict (Causes, Kinds, etc.) Tuesday Afternoon: Responding to Conflict; Conflict Management Styles The Conflict Cycle; People Issues Wednesday Morning: Confrontation Wed Afternoon: Communication Cultural Conflict Situations Thursday Morning: Opportunities Afforded by Conflict Change Dynamics and Conflict Thursday Afternoon: Guest Interview Organizational Dynamics of Conflict (Meetings, Turf Wars, etc.) Friday Morning: Leadership Responsibilities; Apologies Making Resolution Stick; Forgiveness; Healthy Leaders COURSE GRADING PROCEDURE All grades will be awarded using the AGTS D.Min. Grading Scale: Publishable = A+; 100% - 94% = A; 93% - 90% = A-; 89% - 87% = B+; 86% - 84% = B; 83% - 80% = B-; 79% - 77% = C+; 76% - 74% = C; 73% - 70% = C-.

An “A” is awarded for outstanding achievement in a paper of publishable quality worthy of a

reputable, peer-reviewed, academic journal; a “B” for a good effort; a “C” is marginal, etc.

Grading is a composite of points earned in each phase of the course:

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Pre-Session Reading 10% Reflection Paper 5% Case Study & Class Participation 5% Research Project 80% LATE WORK

Any participant may have a two-week extension for the paper simply by requesting it. After

that, the maximum paper grade may decline by one letter grade for each week beyond the

extended due date, depending on the circumstances that necessitate a further extension.

(Note: If granted, an extension fee of $50 may be applied to the student’s account, and a $30

change of grade fee will be applied when the grade is changed.)

CELL PHONE POLICY

Please turn off cell phones before the beginning of class. Out of respect for your fellow

students, as well as the professor, please do not talk on the phone or text during class.

NON-DISCRIMINATORY LANGUAGE Students should use non-discriminatory language in all written and spoken communication in this class. For specific guidelines, see the Student Handbook at: http://www.agts.edu/community/student_handbook/2012studenthandbook912.pdf. DISABILITY ACCOMMODATION As defined in Section 504 of the Rehabilitation Act of 1973, the Assemblies of God Theological Seminary at Evangel University is committed to the provision of reasonable accommodations for students with disabilities. If AGTS students believe they qualify for accommodations, they should contact the AGTS Student Life Office, Room 218, telephone extension 8881. COURSE COMMONS

This course may utilize Evangel's learning management system, Course Commons, powered by the Canvas Learning Management System. Login to the Student Portal (see www.agts.edu) and click on the Course Commons tab located on the left side of the screen. Use your Evangel username and password to login. To access this course, hover over or click Courses at the top of the page after logging in. See

https://help.evangel.edu/hc/en-us/articles/202448915-Course-Commons for more

information.

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ACADEMIC INTEGRITY

It is assumed that students at AGTS will endeavor to be honest and of high integrity in all matters pertaining to Seminary life. A lack of respect and integrity is evidenced by cheating, fabricating, plagiarizing, misusing facilities, removing books and other property not one's own and disrupting classes.

“Cheating is defined as intentionally using or attempting to use unauthorized materials, information, or study aids in any academic exercise. It is assumed that whatever work is submitted is the student’s own work and is new work for that course. Fabrication is defined as intentional and unauthorized falsification or invention of any information or citation in an academic exercise or form. Plagiarism is defined as representing the words or ideas of another as one's own in any academic exercise. One who facilitates any of the above is equally responsible with the primary violator.”[1] Penalties may include restitution, an "F" on an individual paper, exam, or course; loss of campus employment; disciplinary probation; removal from extracurricular activities; and suspension. AGTS Student Handbook. AGTS MISSION STATEMENT The purpose of AGTS is to train men and women to fulfill the mission of the church as taught in Scripture—Shaping servant leaders with knowledge, skill and passion to revitalize the church and evangelize the world in the power of the Spirit. EVANGEL UNIVERSITY MISSION STATEMENT Evangel University is a comprehensive Christian university committed to excellence in educating and equipping students to become Spirit-empowered servants of God who impact the Church and society globally.

SPECIFIC DATA Syllabus prepared by Lori O’Dea, July 2017.

[1] “Academic Honesty,” George Fox University, accessed September 7, 2016,

http://www.georgefox.edu/catalog/handbook/academic/standing/honesty.html.

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SELECTED BIBLIOGRAPHY * Books marked with an asterisk are recommended for substitute options. Augsburger, David. Caring Enough to Confront. Ventura, CA: Regal, 1981. ________. Caring Enough to Forgive: True Forgiveness and Caring Enough to Not Forgive: False

Forgiveness. Ventura, CA: Regal, 1981. ________. Conflict Mediation across Cultures: Pathways and Patterns. Louisville, KY:

Westminster, 1992. Barna, George. A Fish Out of Water: 9 Strategies to Maximize Your God-Given Leadership

Potential. Nashville: Integrity, 2002. Barkley, Russell A., and Arthur L. Robin, with Christine M. Benton. Your Defiant Teen: 10 Steps

to Resolve Conflict and Rebuild Your Relationship. New York: The Guilford Press, 2008. *Beer, Jennifer, with Eileen Stief. The Mediator’s Handbook. 3d ed. Gabriola Island, BC: New Society Publishers, 1997. [167 pp.] Borisoff, Deborah, and David A. Victor. Conflict Management: A Communication Skills

Approach. 2d ed. Boston: Allyn and Bacon, 1998. Bush, Robert A Baruch and Joseph P. Folger. The Promise of Mediation: The Transformative Approach to Conflict. San Francisco: Jossey-Bass, 2005. Carpenter, S.L. and W. Kennedy. Managing Public Disputes. San Francisco: Jossey-Bass, 1988. Cartwright, Talula. Managing Conflict with Peers. Greensboro NC: Center for Creative

Leadership, 2003. Cava, Roberta. Dealing with Difficult People. Buffalo NY: Firefly Books, 2004. Cosgrove, Charles H. and Dennis D. Hatfield. Church Conflict: The Hidden Systems Behind the Fights. Nashville: Abingdon, 1994. Deal, Jennifer J. and Don W. Prince. Developing Cultural Adaptability: How to Work Across

Differences. Greensboro NC: Center for Creative Leadership, 2003. *Dobbins, Richard D. “Managing Conflict Creatively.” www.empower.org. Dobson, E. Mastering Conflict and Controversy. Portland, OR: Multnomah Press, 1992. (In the

Libronix Digital Library System). Elmer, Duane. Cross-Cultural Conflict: Building Relationships for Effective Ministry. Downers

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Grove, IL: InterVarsity Press, 1993. Fenton, Horace L., Jr. When Christians Clash: How to Prevent and Resolve the Pain of Conflict.

Downers Grove, IL: InterVarsity, 1987. *Fisher, Roger, William Ury, and Bruce Patton, eds. Getting to Yes: Negotiating Agreement Without Giving In. 2d ed. New York: Penguin, 1991. Gangel, Kennoth O. and Samuel L. Canine. Communication and Conflict Management in

Churches and Christian Organizations. Nashville: Broadman Press, 1992. Gerzon, Mark. Leading Through Conflict: How Successful Leaders Transform Differences into

Opportunities. Boston: Harvard Business Press, 2006. Gray, John. Mars and Venus in the Workplace. New York: HarperCollins, 2002. Griffin, E. A. “Conflict.” In Getting Together: A Guide for Good Groups. Downers Grove:

Intervarsity Press, 1982. Harper, Gary. The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home. Gabriola Island, BC: New Society Publishers, 2004. Hayashi, Shawn Kent. Conversations for Change: 12 Ways to Say it Right When it Matters Most.

New York: McGraw-Hill, 2011. Huggett, Joyce. Creative Conflict: How to Confront and Stay Friends. Downers Grove, IL:

InterVarsity Press, 1984. Iorg, Jeff. The Painful Side of Leadership: Moving Forward When It Hurts. Nashville: B & H

Publishing Group, 2009. Jackson, Vera. Generational Conflict and Drama Between Age Groups. (Book 1: Death of a

Dream Team.) Accokeek, MD: Kingdom Living Publishing, 2016. *Jandt, Fred E. Conflict & Communication. Thousand Oaks, CA: SAGE Publications, 2017. Jones, Tricia S. and Ross Brinkert. Conflict Coaching: Conflict Management Strategies and Skills

for Individuals. Thousand Oaks, CA: Sage Publications, 2007. *Joni, Saj-Nicole, and Damon Beyer, The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value, New York: Harper-Business, 2010. *Kolb, Deborah M., Judith Williams, and Carol Frohlinger, Her Place at the Table: A Woman’s

Guide to Negotiating Five Key Challenges to Leadership Success, San Francisco: Jossey-Bass, 2010.

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Kossler, Michael E. and Sonya Prestridge. Leading Dispersed Teams. Greensboro NC: Center for

Creative Leadership, 2004. Leas, Speed B. Moving Your Church through Conflict. Washington, D.C.: Alban Institute, 1998.

*Lederach, John Paul. Reconcile: Conflict Transformation for Ordinary Christians. Harrisonburg, VA: Herald Press, 2014.

Lee, Gus. Courage: The Backbone of Leadership. San Francisco: Jossey-Bass, 2006. *Lencioni, Patrick. The Five Dysfunctions of a Team. San Francisco: Jossey-Bass, 2002. ________. Death By Meeting. San Francisco: Jossey-Bass, 2004. Levine, Stewart. Getting to Resolution: Turning Conflict into Resolution. 2d ed. San Francisco:

Berrett-Koehler Publishers, 2009. *Lingenfelter, Sherwood G. and Marvin K. Mayers. Ministering Cross-Culturally: An Incarnational Model for Personal Relationships. 2nd ed. Grand Rapids: Baker, 2003. Littlejohn, Stephen W. and Kathy Domenici. Engaging Communication in Conflict: Systemic

Practice. Thousand Oaks, CA: Sage, 2001. Lyon, K. Brynolf, and Dan P. Mosely. How to Lead in Church Conflict: Healing Ungrieved Loss. Nashville: Abingdon Press, 2012. *Mayer, Bernard. Staying with Conflict: A Strategic Approach to Ongoing Disputes. San Francisco: Jossey-Bass, 2009. ________. The Conflict Paradox: Seven Dilemmas at the Core of Disputes. San Francisco: Jossey- Bass, 2015. Mayer, Richard. Conflict Management: The Courage to Confront. Columbus: Battelle, 1990. McLeod, Lisa Earle. The Triangle of Truth: The Surprisingly Simple Secret to Resolving Conflicts Large and Small. New York: Perigee, 2010. Moore, Christopher W. The Mediation Process: Practical Strategies for Resolving Conflict, 3d ed. rev. San Francisco: Jossey-Bass, 2003. Morris-Jones, Dana. The Power of Difference: From Conflict to Collaboration in Five Steps. Scarborough, ME: The Delphi Group, 2014. *Osterhaus, James P., Joseph M. Jurkowski, and Todd A. Hahn. Thriving Through Ministry

Conflict. Grand Rapids: Zondervan, 2005. [150 pp.]

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*Patterson, Kerry et. Al. Crucial Confrontations: Tools for Resolving Broken Promises, Violated

Expectations, and Bad Behavior. New York: McGraw Hill, 2005. Popejoy, Barbara and Brenda J. McManigle. Managing Conflict with Direct Reports. Greensboro, NC: Center for Creative Leadership, 2002. Priolo, Lou. Resolving Conflict: How to Make, Disturb, and Keep Peace. Phillipsburg, NJ: P & R

Publishing, 2016. Reina, Dennis S., and Michell L. Reina. Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization. San Francisco: Berrett-Koehler Publishers, 1999. Runde, Craig E. and Tim A. Flanagan. Building Conflict Competent Teams. San Francisco: Jossey- Bass, 2008. ________. Developing Your Conflict Competence. San Francisco: Jossey-Bass, 2010. Shapiro, Daniel. Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. New York: Viking, 2016. Sharpe, Davida and Elinor Johnson. Managing Conflict with Your Boss” Greensboro, NC: Center for Creative Leadership, 2002. Shawchuck, Norman. How to Manage Conflict in the Church: Conflict Interventions & Resources.

Volume 2. Leith, ND: Spiritual Growth Resources, 1983. Shawchuck, Norman and Roger Heuser. Managing the Congregation: Building Effective Systems

to Serve People. Nashville: Abingdon, 1996. Shelley, Marshall, ed. Leading Your Church Through Conflict and Reconciliation. Minneapolis:

Bethany House, 1997. (This is an excellent book. It is out of print, but you can still track it down online.)

Smedes, Lewis B. Forgive and Forget: Healing the Hurts We Don’t Deserve. New York: Pocket

Books, 1984. Susek, Ron. FireStorm: Preventing and Overcoming Church Conflicts. Grand Rapids: Baker, 1999. Towns, Elmer and Warren Bird. Into the Future: Turning Today’s Church Trends into Tomorrow’s

Opportunities. Grand Rapids: Fleming H. Revell, 2000. Weaver, Richard G. and John D. Farrell. Managers as Facilitators: A Practical Guide to Getting

Work Done in a Changing Workplace. San Francisco: Berrett-Koehler Publishers, 1998.

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White, John and Ken Blue. Church Discipline that Heals. Downers Grove, IL: InterVarsity Press, 1985. Whitesel, Bob. Staying Power: Why People Leave the Church Over Change (And What You Can Do About It!). Nashville: Abingdon, 2003. Wilkins, James D. “Managing Conflict in the Smaller Church.” Enrichment, Fall 2001. Wilson, Keith R. Constructive Conflict: Building Something Good Out of All Those Arguments. Rochester, NY: The Narrative Imperative Press, 2015.

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PTH 926 CONFLICT RESOLUTION Reading Report

Name ________________________________________________________________________ Mayer. The Dynamics of Conflict Resolution ______

Runde, Flanagan, Becoming a Conflict Competent Leader ______

Sande. The Peace Maker ______

Shawchuck. How to Manage Conflict in the Church. Vol. 1 ______

Van Yperen. Making Peace ______

Substitute: ______

Substitute: ______ Pastoral Concentration

Bartel & Edling, Redeeming Church Conflicts ______

Haugk, Antagonists in the Church ______

Poirier. The Peace Making Pastor ______ Communication Concentration

Benjamin, Perfect Phrases ______

Patterson, Crucial Confrontations ______

Patterson, et. al., Crucial Conversations ______

Other: ______

Other: ______

Other: ______

Other: ______

Other: ______ Total Pages Read ______

Signature ___________________________________________ Date