S. M. Nahid Newaz

ID: 0420185

MD. Arman Sharif

ID: 110890

Towhid Harun

ID: 1231115

• 5 Specific Human Resource Errors

• Proper way of selecting employees for Angelo’s Pizza

• Angelo’s Pizza Angelo Camero (Bronx, New York)

• Became interested in Pizza business during College life

• Differences between entrepreneur and manager

• Graduation in Marketing

• First Pizza store

• Attractive decoration and emphasizing in fresh natural ingredients for making pizza.

• Angelo as an only decision maker regarding cash, supplies

supervising the service.

Success !

5 specific Human Resource errors

•Three more pizza stores

•Experience of Human Resource Management error

1.No Training Program

•No training program for store manager

•Wrong assumption

•Below average performance in managing store

2. Logical error

•Hard to find service oriented courteous people

•Fired an employee in front of a customer because of profanity

•Leads to unwanted conclusion from the fact

•Isolation weakness and might be improved by personality training

3. Failure to recognize employees’ hidden motive

•Employee theft is not the only concern to a small business. Sometimes they can steal the whole business idea, something Angelo learned from painful experience. Angelo was planning to open a new store in what he thought would be a particular good location and was thinking of having one of his current employees manage the store.

•Instead, it turned out that this employee was stealing Angelo’s business idea – what Angelo knew about customers, suppliers, where to buy pizza’s raw material, how much everything should cost, how to furnish the store, where to buy ovens, store layout-everything.

•This employee soon quit and opened up his own pizza store, not far from where Angelo had planned to open his new store

4. Trouble in hiring right person

•Angelo created some drawbacks by rushing and making assumptions about people while recruiting them. One example is, when Angelo placed help wanted ads in two local newspapers, many of the applicants left voice mail messages but Angelo and other workers were too busy to answer, So Angelo just neglected with the assumption that people without good telephone manners would not have good manners in the store either.

•People who work in the restaurant play a great role in its life. Restaurant’s success and its running rely on those people. Thus managers have to be knowledgeable to hire the right people for the job. This is because only the manager explains the company’s rules and regulations to all staff members and to provide the training necessary. So that staff members adhere company’s rule and regulations. Moreover, employee work schedules are also under his control.

5. Employee turnover

•The restaurant business is particularly brutal when it comes to the turnover. Many restaurants turn over their employees at a rate of 200% to 300% per year.

•Angelo was losing two or three employees per month. His employees had to work for a long hour shift and some of his managers have to handle three jobs themselves.

•Angelo’s Pizza was high volume store and it requires six employees per store, whereas they only had three or four to run the store. And as he did not have any specific training session all things frustrated the employees as a result turnover rate increased. As a consequence, good employee leaves in frustration and bad ones stay behind.

Recommendation & Suggestion Angelo first needs a business strategy.

Recruiting the wrong employee can be very costly for any restaurant.

Angelo needs to develop a screening process for applicants .

Angelo needs to develop a set compensation packages for both wages and benefits.

Hire right person for the job.

Recommendation & Suggestion (cont.)

Never believe a person will be a qualified manager just because he worked with you .

Develop Training program.

Logistics plays an important role as well as effectual management.

Develop a structured interview form.

Conclusion

Angelo first needs to start a business strategy. A business plan will outline his strategic goals and help Angelo to determine the employees he needs to develop.

QUESTION????