Andrew Lawrence

Address: 11601 4th Str. N Apt #704 St. Pete, FL 33716 Email: Alawrence618@yahoo.com Phone: (224)565-7873

Education:

Florida Agricultural & Mechanical University,

Bachelor of Science: Healthcare Management Graduated: Spring 2013

Profile: Highly organized, resourceful and dedicated individual offering a solid educational background in healthcare administration,

with extensive hands-on experience in quality customer services, general office administration, and healthcare operations .

Professional Experience: Serenity Village, Clearwater, FL 33760 2/2015- Present

Group Home Assistant Manager

Plans, implements and evaluates the programs, services and activities provided in the group home.

Provides supervisory oversight, technical guidance and advice to staff.

Maintains group home facilities and performs related administrative duties.

Conducts staff meetings to review case management services, to discuss difficult cases as a team, to provide team

development opportunities and to share information.

Arranges for appropriate health and safety inspections of facility and prepares facility and program for State certification.

Manages crisis situations and behavioral issues as the needs arise.

Promotes a positive and productive work environment.

Lung Institute, Tampa, FL 33602 9/2014- 12/2014

Associate Patient Coordinator

Contacted and responded to new inquiries that came in via the web and telephone.

Determined which inquiries were interested and qualified for stem cell therapy.

Assessed candidacy for treatment by discussing procedure overview, an overview of the process to obtain treatment and

disqualifying factors.

Possess an ability to connect quickly with patients via telephone and stay extremely organized while multi-tasking.

Arranged patients transportation and hotel stay.

Facilitated patient interaction with Patient Coordinators

Bayfront Health, St. Petersburg, FL 33701 10/2013- 9/2014

Patient Access Specialist (PAS) III

Interviewed patients to accurately obtain all opening information required for admission .

Prepared admitting records and forwarded them to proper departments .

Knowledgeable with current trends in insurance billing and third party reimbursement issues.

Proficient in the ability to understand and solve complex problems dealing with governmental entitlement programs,

commercial insurance requirements, and contractual obligations.

Experienced with Current Procedural Terminology (CPT) and International Classification of Diseases -9 (ICD-9) Codes

Department of Veteran Affairs, Tallahassee, FL 32303 9/2012-7/2013

Administrative Assistant

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer

issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Attended to customers’ complaints and directed calls to respective department.

Children’s Healthcare of Atlanta at Hughes Spalding , Atlanta, GA 30303 6/2012-9/2012

Administrative Intern

Assisted with department H.R. needs including criminal background checks, volunteer applicant follow ups, and screening

Team leading

Performed data management, and editing of data within several departments

Managed summer volunteers including orientation, tasks delegation, and scheduling

Express, Tallahassee, FL 32304 1/2011-6/2011

Sales Associate

Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and

acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Identified customer needs and wants, and reacted aptly

Communicated current product features and benefits to customers

Engaged customers in order to provide to them what they need in terms of product and quality services

Proven ability to suggest, choose, and help locate products based on guest needs and desires

Track record of maintaining current knowledge of company’s products, marketing programs, promotions, and media plans

Evanston Golf Club, Skokie, IL 60076 6/2005- 8/2010

Honor Caddy

Worked directly with clients ensuring satisfaction to keep accounts active

Provided exemplary customer service and knowledge of game to ensure optimum quality of play

Key Skills:

-2+ years Medical terminology -Excellent interpersonal communication skills

-Customer Service -Professional multi-tasking and presentation skills

-Self-motivated and quick learner -Excellent team player and coordination skills

-Flexible and adaptive -Problem Identification and Resolutions

-Staff Training and Development -Strong comprehension and analytical skills

Computer Skills:

-MS Word -MS Excel -MS PowerPoint -Cerner PowerChart -Pulse

Related Course Work:

-Biology -Health Care Research

-Psychology -Health Economics

-Statistics -Medical Terminology

-Marketing -Critical Health Issues

Leadership & Development:

100 Black Men of Tampa Bay, Inc. 1/2015- Present

Alpha Kappa Psi Professional Business Fraternity 11/2012-5/2013

Health Care Management Student Association (HCMSA) 10/2011-5/2013

Collegiate 100 Black Men of Tallahassee 9/2011-5/2013

NAACP 7/2010-5/2013

Achievements:

Associate of The Month (Express) May 2011

Voted Best Honor Caddy of the Year 2008 & 2009

COVER LETTER

Andrew Lawrence received his Bachelor of Science Degree in Healthcare Management from Florida A&M University in Tallahassee. His ultimate goal is to become a Director of Operations within a leading Corporation

in the Healthcare Industry. With his ultimate goal in mind, he has taken upon himself to gain experience in the health field. Throughout his undergraduate career he has taken courses that range from Biology to Healthcare Research to make himself a well-rounded professional.

Not only has his classes been chosen to compliment his ultimate goal, but so has his work experiences. Andrew

had worked as an Honor Caddy at the prestigious Evanston Golf Club for several years. In this position, he provided exemplary customer service to the members of the club and was voted the best Honor Caddy in 2008/2009. He also took on a position at Express as a Sales Associate, where he excelled in engaging

customers, product knowledge and closing deals. He was awarded the employee of the month (May 2011) for demonstrating such attributes and being a top seller in the department. After his junior year, he strived to

understand the day-to-day operations of a healthcare facility. He obtained a summer internship as the Administrative Intern at Hughes Spalding Pediatric Hospital in Atlanta. At Hughes Spalding, Andrew was able to lead a team of 30 members who he delegated to different departments of the hospital. He also took on several

projects with the managers of Oncology, Radiology, Community Outreach and the Facility Director. He was able to gain valuable management experience, problem solving, and customer service skills.

Currently, Andrew is a Patient Access Specialist III for Bayfront Health. He has held his current position since October 2013 and handles the scheduling, insurance verification and billing of patients admitted to the hospital.

During his role, he has consistently reached his goals, and demonstrated profound customer service skills that have been noticed throughout the department and hospital. Because of Andrew’s ability to multitask, he has

been given opportunities to gain experience outside of his normal responsibilities. His most recent example is being cross-trained in different departments of the hospital such as the Bayfront Cardiovascular Association and Emergency Department.

Andrew Lawrence is passionate about being a Healthcare professiona l. He continues to make strides to gain the

necessary experience to be a well-rounded individual. During his time with Bayfront Health; he has progressed his knowledge of 3rd party payers and hospital operations. He stays abreast of rules, regulations and contracts to the ever-changing Healthcare arena. He strives to maintain excellence and success in his professional

experiences and is committed to exceeding expectations. His professional experience and genuine passion for Healthcare make Andrew an exceptional candidate.