Amadeus Ticket Changer User Guide.pdf

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Amadeus Ticket Changer User Guide

Amadeus Ticket Changer


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Last update: 21/10/2011Page 2 of 33

Index

Introduction ......................................................................................................................... 3How Amadeus Ticket Changer Works ................................................................................. 4Amadeus Ticket Changer Entries ........................................................................................ 5Step By Step Guides ........................................................................................................... 7

Revalidation ................................................................................................................. 7Revalidation with Penalty as MCO ............................................................................... 9Overview of the Ticket Changer Reissue Panel .......................................................... 12Reissue with no Additional Collection ......................................................................... 13Reissue with Additional Collection .............................................................................. 17Multi-Passenger Reissue with Additional Collection and Penalty Collected as MCO .. 21Reissue with Residual Value ...................................................................................... 26Reissue, Part Flown with Residual Value ................................................................... 30

Document Control

Company Amadeus Marketing (Schweiz) AG

Department Product Management

Author Andrea Villiger

Version Date Change Comment By

1 21/10/2011


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IntroductionWith Amadeus Ticket Changer (ATC) you can automatically recalculate voluntaryreissues and revalidations for electronic tickets based on the IATA industrystandard. Once you have made the necessary modifications on your passenger itinerary

and introduced the pricing entries, the system will process the best pricing solutionaccording to the conditions set by the airline: a revalidation or a reissue.

To establish if the airline has signed up to Amadeus Ticket Changer enter FQNATC/CXRin Selling Platform. This then displays all participating carriers. When looking in the farequote notes you will also see if these carriers have filed a VC.Voluntary Changesparagraph. To display this enter FQNxx*VC (xx to be replaced by the FQD line numberof the fare rule you want to display) in command. The airline stipulates in a table behindthe scenes as to whether a change is authorised or not and if it is classified as a reissueor revalidation.

Notes:

Wholly unused tickets are available for unlimited reissues or revalidations (a revalidationcan be performed after a reissue and vice versa). Partially used tickets can only bereissued once. Partially used tickets cannot be revalidated after a reissue.

With Ticket Changer you can reissue or revalidate:E-tickets that have been issued in Amadeus using either the Amadeus Central TicketingServer or a third-party ticketing serverE-tickets issued in other GDSs (Sabre, Travelport, etc.)You can reissue or revalidate domestic and international itineraries, fares in all

currencies and multi-passenger PNRs in a few easy steps

For more information on Amadeus Ticket Changer, enter HE ATC in Selling Platform.

For E-Tickets not issued by your agency you must have the security set up for your officeto be able to review and amend the E-Ticket.

Please note, it is your responsibility to establish if the carrier requires any furtheraction regarding the MCOs (OSIs etc). It is also your responsibility to action anyrefunds generated through ATC according to the timeframes set by the carrier.


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How Amadeus Ticket Changer WorksWhen a passenger decides to change his itinerary, you have six options with TicketChanger after you have rebooked the itinerary:

1. You can request an Amadeus Ticket Changer informative pricing (FXF).2. You can request an Amadeus Ticket Changer confirmed pricing (FXQ).3. You can request an Amadeus Ticket Changer informative pricing (FXF) followed

by a confirmed pricing (FXQ).4. You can request an Amadeus Ticket Changer Best Pricer informative pricing

(FXE). (FXE/K if you are pricing a PNR with mixed cabins the /K will keep thePNR in the cabins booked).

5. You can request an Amadeus Ticket Changer Best Pricer confirmed pricing(FXO). (FXO/ K if you are pricing a PNR with mixed cabins the /K will keep thePNR in the cabins booked)

6. You can request an Amadeus Ticket Changer Best Pricer informative pricing(FXE) followed by a Best Pricer confirmed pricing (FXO).

The difference between the informative and the confirmed pricing entries is that withinformative pricing the system does not store a reissue TST and no changes are made tothe PNR, whereas with confirmed pricing it creates and stores the following, if needed:

A reissue Transitional Stored Ticket (TST) (none in case of revalidation). A PNR MCO line and Transitional Stored Miscellaneous Document (TSM)

containing the penalty fee for the reissue or the revalidation, if there is one. A PNR MCO line and TSM containing the residual value for a reissue, if there is

one. A PNR MCO line and TSM containing the non refundable amount for a reissue, if

there is one. For a reissue, the original exchange document in a PNR FO element, and in the

Residual Value MCO sub-element, if there is one. In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR)

including the fare and tax balances, the ticket difference, the residual value (ifthere is one), the TST additional collection (if there is one), the penalty (if there isone), the total additional collection, and the grand total, which is the ticketdifference plus the penalty fee.

Once this information is stored in the PNR you can use the combined ticketing entry

(TTP/TTM) to issue the penalty MCO, the Residual Value MCO and/or the New Ticket.In the case of a revalidation, you must issue the revalidated ticket and the Penalty MCO,if there is one, separately.If the airline requires the reissued ticket number in the MCO then the reissue must beprocessed before the MCO.

Notes:

If the reissue TST is deleted (TTE) the system also deletes the corresponding MCOsthat have been generated by the Ticket Changer pricing entry.

ATC is an automatic process, so don't compare ATC with manual calculation.


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Amadeus Ticket Changer Entries

Amadeus Ticket Changer Useful Entries

FQNATC/CXR List of carriers signed up to Amadeus Ticket Changer andavailable to Travel Agents

TQR Display Amadeus Ticket Changer Reissue PanelTQR/T2 Display Amadeus Ticket Changer Reissue Panel multiple TQRsTWD/O* Display the previously issued E-Ticket from an open E-Ticket

Amadeus Ticket Changer Informative Pricing (FXF)Amadeus Ticket Changer informative pricing reprices the PNR without creating a TSTand TSM.For more Amadeus Ticket Changer informative pricing entries, and detailed explanations

of all formats below, enter: HEFXF in Selling Platform.

Amadeus Ticket Changer Confirmed Pricing (FXQ)Amadeus Ticket Changer confirmed pricing reprices the PNR with TST and TSMcreation (penalty MCO and residual value MCO, if there are any). For more AmadeusTicket Changer confirmed pricing entries, enter: HEFXQ in Selling Platform.

Amadeus Ticket Changer Best Pricer InformativePricing (FXE)Amadeus Ticket Changer Best Pricer informative pricing reprices the PNR without

creating a TST and TSM.For more Amadeus Ticket Changer Best Pricer informative pricing entries, enter: HEFXEin Selling Platform.

Amadeus Ticket Changer Best Pricer ConfirmedPricing (FXO)Amadeus Ticket Changer Best Pricer confirmed pricing reprices the PNR with TST andTSM creation (penalty MCO and residual value MCO, if there are any). For moreAmadeus Ticket Changer Best Pricer confirmed pricing entries, enter: HEFXO in SellingPlatform.

Nett FaresIf you have Cat 35 fares where the Nett Fare is the selling fare you can use AmadeusTicket Changer but will need to append /R,U to the end of the Amadeus Ticket Changerentries referred to above. (FXO/R,U)

If you have a fare that requires you to put in a Passenger Type Code as part of the faresentry you can use Amadeus Ticket Changer but will need to append /RYTH (if youwanted to fare a youth fare for example) or if a CAT35 fare /RYTH,U to the end of theAmadeus Ticket Changer entries referred to in this document . Eg FXQ/RYTH


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Unifares, Corporate Unifare and Published Fares/R,U U123456,P allows to reissue above mentioned fares without knowing the originalCorporate Code.

The full overview of the possible options is available under HE ATC, GP TCO.


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STEP BY STEP GUIDES

REVALIDATIONStep 1

Display the original PNR by record locator or by e-ticket number:

RT 2VRWTG (or TWD/TKT105-9699038187 followed by RT*E)

System Response:

Step 2

Book the new flight.

SB07SEP3

Step 3

TTE Deletes the TST

TTE/T1 Deletes the TST (specifying the TST number if more than one TST)

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 3MAR09/1611Z 2VRWTG

1.TRAINING/TESTMR

2 AY 836 Y 15AUG 6 LHRHEL HK1 3 0730 1220 *1A/E*

3 AY 831 Y 05SEP 6 HELLHR HK1 2 0800 0910 *1A/E*

4 AP LON 0870 99091995 TK OK03MAR/LON1A0900//ETAY

6 FA PAX 105-9699038187/ETAY/CHF850.20/03MAR09/LON1A0900/00047

250/S2-3

7 FB PAX 0300000999 TTP/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

8 FM PAX *C*0/S2-3

9 FP NONREF

10 FV AY


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Step 4

Reprice the new itinerary with Amadeus Ticket Changer confirmed pricing:

FXQ

System Response:

Step 3

Step 5

TWD Display the E-Ticket

RF (NAME) Add received from element

TTP/ETRV/L6/S3/E2 L6 The FA or FHE Line NumberS3 Number of changed segment in PNR

E2 E-ticket coupon number

(TTP/ETRV/L7/S2-4/E1-3 As above, based on more than one segment being changed)

FXQ

01 TRAINING/TESTMR

LAST TKT DTE 15AUG09 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER AY - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

LON

HEL AY 0836 Y 15AUG YFLEXRT 15AUG 20

LON AY 0831 Y 07SEP YFLEXRT 15AUG 20

**** REVALIDATION ****

PENALTY CHF 0.00

Amadeus Ticket Changer hasresponded confirming that thereservation will need to berevalidated.

Amadeus Ticket Changer showsthat there is no penalty to becollected on this revalidation.


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REVALIDATION WITH PENALTY AS MCODepending in the individual carriers policies the amendment made to the reservation mayrequire a penalty to be collected as an MCO (Miscellaneous Charges Order)

Step 1


RT 27ECCU (or TWD/TKT105-9699038190 followed by RT*E)

System Response:

Step 2


SB07SEP3

Step 3

TTE Deletes the TST


--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 4MAR09/1313Z 27ECCU

1.TRAINING/TESTMR

2 AY 836 V 15AUG 6 LHRHEL HK1 3 0730 1220 *1A/E*3 AY 831 V 05SEP 6 HELLHR HK1 2 0800 0910 *1A/E*

4 AP LON 0870 9909199

5 TK OK04MAR/LON1A0900//ETAY

6 FA PAX 105-9699038190/ETAY/CHF373.40/04MAR09/LON1A0900/00047

250/S2-3

7 FB PAX 0400001006 TTP/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

8 FE PAX NO REFUND CHANGE FEE APPLIES/S2-3

9 FM PAX *C*0/S2-3

10 FP CASH

11 FV AY


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Step 4


FXQ

System Response:

Step 3

FXQ

01 TRAINING/TESTMR

LAST TKT DTE 07MAR09 - - SEE ADV PURCHASE

TICKET STOCK RESTRICTION

------------------------------------------------------------


LON

HEL AY 0836 V 15AUG VTOUR 15AUG15AUG 20

LON AY 0831 V 07SEP VTOUR 07SEP07SEP 20

**** REVALIDATION ****

PENALTY CHF 89.00

* REVALIDATION : PLEASE COLLECT PENALTY

Amadeus Ticket Changer has

responded confirming that thereservation will need to berevalidated.

Amadeus Ticket Changer shows

that there is a penalty ofCHF89.00 to be collected on thisrevalidation.


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Step 5

RT Redisplays the PNR

4/FPCASH Enter the new form of payment for the penalty

MCO (4 is the element number the MCOappears on)

Here is the MCO for the Penalty

TMI/L4/B105-9699038190 Add the Issued in connection with ticket numberto the MCO (if the airline requires this)

Step 6



TTP/ETRV/L6/S3/E2 L6 The FA or FHE Line NumberS3 Number of changed segment in PNRE2 Eticket coupon number

Retrieve the reservation and continue.

(TTP/ETRV/L7/S2-4/E1-3 As above, based on more than one segment being changed)

TTM/RT Issues the penalty MCO

Notes:

TTP/ETRV/TTM entry is not allowed: revalidation of the ticket and issuance of the penaltyMCO must be done separately.

TSM00001 TYPE M LON1A0900 AA/04MAR CARR AY

1.TRAINING/TESTMR

PRESENT TO: FINNAIR

AT: LONDON

TYPE OF SERVICE: Q *REBOOKING FEE INTERNATIONAL

ADD INF/RKS:

ISSUED IN CONNEXION WITH:

FARE F CHF 89.00

EXCH VAL CHF 89.00

TOTAL CHF 89.00


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OVERVIEW OF THE TICKET CHANGER REISSUEPANEL

A This amount reflects the fare difference that is to be collected or refunded.B This amount reflects the tax difference between the old and new ticket.C This amount reflects the difference between the total issue and total reissue amounts.D This amount reflects the penalty amount.

E This reflects the total cost of the exchange.F This amount reflects the total amount to be collected from the customer (fare difference

+ tax difference + penalty) **G This amount reflects the amount to refund back to the customer.

** Note: In this instance the change has meant that an additional CHF 10.00 new tax needsto be collected, and CHF 13.00 old tax needs to be refunded.Although the total difference in taxes is CHF 3.00, CHF 10.00 has been included in the TotalAdd Coll, area F. The CHF -13.00 that is to be refunded has been added to the CHF -15.00and can be seen in area G, the residual value.

FXQ

01 TRAINING/TESTMS

LAST TKT DTE 20JUN09 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER BA - REPRICE IF DIFFERENT VC

------------------------------------------------------------


LON

AMS BA 0428 Y 20JUN YFLBA 20JUN PC

LON BA 8110 Y 27JUN YFLBA 20JUN PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE CHF 386.00

NEW BASE FARE CHF 371.00

FARE BALANCE CHF -15.00

PAYMENT CURRENCY

OLD TAX CHF 99.60

NEW TAX CHF 96.60

TAX BALANCE CHF -3.00

TICKET DIFFERENCE CHF -18.00

PENALTY CHF 40.00

GRAND TOTAL CHF 22.00

TOTAL ADD COLL CHF 50.00

RESIDUAL VALUE CHF -28.00

A

B

C

D

E

F

G


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REISSUE WITH NO ADDITIONAL COLLECTIONStep 1


RT 3KK5BR (or TWD/TKT125-9699038193 followed by RT*E)

System Response:

Step 2


SBBA112*3

Step 3

TTE Deletes the TST


--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 5MAR09/1643Z 3KK5BR

1.TRAINING/TESTMR

2 BA 117 J 15SEP 2 LHRJFK HK1 5 0855 1120 *1A/E*

3 BA 178 J 25SEP 5 JFKLHR HK1 7 0840 2035 *1A/E*

4 AP LON 0870 9909199

5 TK OK05MAR/LON1A0900//ETBA

6 FA PAX 125-9699038193/ETBA/CHF5117.10/05MAR09/LON1A0900/0004

7250/S2-3

7 FB PAX 0500001014 TTP/RT OK ETICKET/S2-3

8 FM PAX *C*0/S2-3

9 FP NONREF

10 FV BA


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Step 4


FXQ

System Response:

Notes:

Enter MD to display full screen

FXQ

01 TRAINING/TESTMR

LAST TKT DTE 15SEP09 - - DATE OF ORIGIN


------------------------------------------------------------


LON

NYC BA 0117 J 15SEP J2BA 15SEP PC

LON BA 0112 J 25SEP J2BA 15SEP PC




FARE BALANCE CHF 0.00

PAYMENT CURRENCY

OLD TAX CHF 302.10

NEW TAX CHF 302.10

TAX BALANCE CHF 0.00

TICKET DIFFERENCE CHF 0.00

PENALTY CHF 0.00



RESIDUAL VALUE CHF 0.00

Both the new and the oldfare are the sameamount. The tax is thesame too

There is no penalty oradditional collection.


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This is the new Amadeus Ticket Changer reissue TST:

Here is the Amadeus Ticket Changer reissue panel (TQR):

TST00001 LON1A0900 AA/05MAR I 0 LD 15SEP09 OD LONLON SI

T-

FXQ

1.TRAINING/TESTMR

1 LHR BA 117 J 15SEP 0855 OK J2BA 15SEP PC

2 O JFK BA 112 J 25SEP 1820 OK J2BA 15SEP PC

LHR

FARE R CHF 4815.00

TX001 O CHF 156.00YQAC TX002 O CHF 5.00YQAD TX003 O CHF 80.00GBAD

TX004 O CHF 21.20UBAS TX005 O CHF 3.90YCAE TX006 O CHF 11.30USAP

TX007 O CHF 11.30USAS TX008 O CHF 3.50XACO TX009 O CHF 4.90XYCR

TX010 O CHF 1.80AYSE TX011 O CHF 3.20XF

TOTAL CHF 0.00


LON BA NYC3548.22BA LON3548.22NUC7096.44END ROE0.678509 PD XF

JFK4.5

9.FM *C*0.00

10.FO 125-9699038193LON05MAR09/00047250/125-96990381934E1

11.FP NONREF

12.FV BA

TST00001 TKT-125-9699038193E1


01.TRAINING/TESTMR





PAYMENT CURRENCY

OLD TAX CHF 302.10

NEW TAX CHF 302.10




TST ADD COLL CHF 0.00

PENALTY CHF 0.00



The ATC pricing entry that has beenused is shown in the top left hand side ofthe stored fare.The fail code is I to show that the PNRhas still been automatically priced.

Note: if you manually amend any detailson the TST the fare will no longer beguaranteed.


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Step 5


10/O/NONREF Update the Form of Payment for the ticket to show that it is the old

form of payment (10 being the element number that the form ofpayment is against).

Step 6



TTP/RT Issue the new ticket and retain the reservation on the system for retrieval

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 5MAR09/1643Z 3KK5BR

1.TRAINING/TESTMR

2 BA 117 J 15SEP 2 LHRJFK HK1 5 0855 1120 *1A/E*

3 BA 112 J 25SEP 5 JFKLHR HK1 7 1820 0625+1 744 E 0 M

SEE RTSVC

4 AP LON 0870 9909199



7250/S27 FB PAX 0500001014 TTP/RT OK ETICKET/S2

8 FM PAX *C*0/S2

9 FO PAX 125-9699038193LON05MAR09/00047250/125-96990381934E1

/S2-3

10 FP O/NONREF

11 FV BA


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REISSUE WITH ADDITIONAL COLLECTIONStep 1


RT 3UYK36 (or TWD/TKT057-9699062212- followed by RT*E)

System Response:

Step 2

Book the new flights.

ORY to NCE instead

Step 3

TTE Deletes the TST


--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1517Z 3UYKS6

1.TRAINING/TESTMR

2 AF6020 Y 15AUG 6 ORYMRS HK1 1210 W 1230 1345 *1A/E*

3 AF6029 Y 22AUG 6 MRSORY HK1 1410 4 1430 1550 *1A/E*

4 AP LON 0870 9909199

5 TK OK06MAR/LON1A0900//ETAF

6 FA PAX 057-9699062212/ETAF/CHF444.60/06MAR09/LON1A0900/00047

250/S2-3


8 FM PAX *C*0/S2-3

9 FP CASH

10 FV AF


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Step 4


FXQ

System Response:

Step 4:

FXQ

01 TRAINING/TESTMR

LAST TKT DTE 15AUG09 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

------------------------------------------------------------


PAR

NCE AF 6200 Y 15AUG Y2RT 15AUG 30

PAR AF 6243 Y 22AUG Y2RT 15AUG 30


OLD BASE FARE EUR 455.00

NEW BASE FARE EUR 499.00


PAYMENT CURRENCY

OLD TAX CHF 39.60

NEW TAX CHF 41.90



PENALTY CHF 0.00




There is an increase in thenew fare and the tax. There is no penalty to be

collected

The total additional collectionwill be CHF41.30


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TST00001 LON1A0900 AA/06MAR I 0 LD 15AUG09 OD PARPAR SI

T-

FXQ

1.TRAINING/TESTMR

1 ORY AF 6200 Y 15AUG 1000 OK Y2RT 15AUG 30K

2 O NCE AF 6243 Y 22AUG 0835 OK Y2RT 15AUG 30K

ORY

FARE R EUR 499.00

EQUIV CHFCHF

TX001 X CHF 0.10UIVZ TX002 X CHF 0.20FRTI TX003 X CHF 2.00QWLO

TX004 O CHF 1.80IZEB TX005 O CHF 12.20QWLO TX006 O CHF 7.00FRSE

TX007 O CHF 16.50FRTI TX008 O CHF 2.10UIVZ

TOTAL CHF 41.30 BSR 0.891027


PAR AF NCE249.50AF PAR249.50EUR499.00END

7.FO 057-9699062212LON06MAR09/00047250/057-96990622120E1

8.FP CASH

9.FV AF

TST00001 TKT-057-9699062212E1

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

01.TRAINING/TESTMR


OLD BASE FARE EUR 455.00

NEW BASE FARE EUR 499.00


PAYMENT CURRENCY

OLD TAX CHF 39.60

NEW TAX CHF 41.90





PENALTY CHF 0.00




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Step 5


8/O/CASH+/CASH/CHF41.30 Update the Form of Payment for the ticket to show

that it is the old form of payment, the new form ofpayment and the additional collection. (see belowfor breakdown)

8/O 8 is the element number that the form of payment isagainst, O to show Original or Old

/CASH Original form of payment details+/CASH New form of payment/CHF41.30 Amount of additional collection

Step 6



TTP/RT Issue the new ticket and retain the reservation on thesystem for retrieval


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MULTI-PASSENGER REISSUE WITH ADDITIONALCOLLECTION AND PENALTY COLLECTED AS MCOStep 1


RT 3QQJ27 (or TWD/TKT125-9699062200 - followed by RT*E)

System Response:

Step 1Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary

remaining live so that the original TST is not deleted.

Step 2TWD Display the eticket recordTWD/L10 Display eticket record by FA line no

Check that the status of each sector on the eticket record is O.

Step 3TTU/S2-3 Update all itinerary segments in the TST

Step 2

Book the new class.

SBJ2

Step 3

TTE Deletes the TST


TTE/ALL Deletes all the TSTs on the PNR

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1016Z 3QQJ27

1.TRAINING/TESTMR 2.TRAINING/TESTMRS

3 BA 456 O 15MAY 5 LHRMAD HK2 3 0815 1135 *1A/E*

4 BA 457 O 22MAY 5 MADLHR HK2 4S 1240 1400 *1A/E*

5 AP LON 0870 9909199



250/S3-4/P1


250/S3-4/P2

9 FB PAX 0600001021 TTP/RT OK ETICKET/S3-4/P1-2

10 FE PAX NONREF/-EUNCBA/S3-4/P1-2

11 FM PAX *C*0/S3-4/P1-2

12 FP NONREF

13 FV BA


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Step 4

Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the bestfare

FXO/K adding /K to the entry ensures that the price will notcabin jump

System Response:

This is the new Amadeus Ticket Changer reissue TST: (TQT/T2)

FXO/K

ITINERARY REBOOKED

PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL

01 TRAININ*/TE* ADT 40.00 143.00 0.00 143.00

02 TRAININ*/TE* ADT 40.00 143.00 0.00 143.00

TOTAL 80.00 286.00 0.00 286.00

TST00002 LON1A0900 AA/06MAR I 0 LD 09MAR09 OD LONLON SI

T-

FXO/K

1.TRAINING/TESTMR

1 LHR BA 456 R 15MAY 0815 OK RGOBA 15MAY15MAY PC

2 O MAD BA 457 O 22MAY 1240 OK OEUNCBA 22MAY22MAY PC

LHR

FARE R CHF 126.00

TX001 X CHF 10.00GBAD TX002 X CHF 3.00YQAC TX003 O CHF 24.00YQAC

TX004 O CHF 5.00YQAD TX005 O CHF 10.00GBAD TX006 O CHF 21.20UBAS

TX007 O CHF 4.70JDAE TX008 O CHF 1.60QVDP

TOTAL CHF 103.00


LON BA MAD159.17BA LON26.52NUC185.69END ROE0.678509

14.FE NONREF/-EUNCBA

16.FM *C*0

18.FO 125-9699062200LON06MAR09/00047250/125-96990622001E1

20.FP NONREF

22.FV BA

There is an increase in the newfare and the tax. The totaladditional collection will beCHF143.00 which includesCHF40.00 penalty charge

There is a CHF40.00penalty to be collected


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Here is the Amadeus Ticket Changer reissue panel (TQR): (TQR/T2)

Here is the MCO for the penalty (TQM/M2)

TST00002 TKT-125-9699062200E1


01.TRAINING/TESTMR

ORIGIN TRVL CURRENCY REISSUE CURRENCYOLD BASE FARE CHF 36.00



PAYMENT CURRENCY

OLD TAX CHF 66.50

NEW TAX CHF 79.50





PENALTY CHF 40.00



TSM00002 TYPE M LON1A0900 AA/06MAR CARR BA

1.TRAINING/TESTMR

PRESENT TO: BRITISH AIRWAYS

AT: LONDON

TYPE OF SERVICE: Q *REBOOKING FEE INTERNATIONAL

ADD INF/RKS:


FARE F CHF 40.00

EXCH VAL CHF 40.00

TOTAL CHF 40.00


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Step 5


Update the Form of Payment for the ticket to show that it is the old form of payment,the new form of payment and the additional collection.

17/O/NONREF+/NONREF/CHF103.00/P1

Then add the form of payment for the second passenger.

FPO/ NONREF+/NONREF/CHF103.00/P2

Enter the new form of payment for the penalty MCO

5/FPNONREF (5 is the element number the MCO appears on)

6/FPNONREF (6 is the element number the MCO appears on)

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1016Z 3QQJ27

1.TRAINING/TESTMR 2.TRAINING/TESTMRS

3 BA 456 R 15MAY 5 LHRMAD HK2 3 0815 1135 320 E 0 M

SEE RTSVC

4 BA 457 O 22MAY 5 MADLHR HK2 4S 1240 1400 *1A/E*

5 MCO BA LON 06MAR/CHF 40.00/*REBOOKING FEE INTERNATIONAL/P1

6 MCO BA LON 06MAR/CHF 40.00/*REBOOKING FEE INTERNATIONAL/P2

7 AP LON 0870 9909199



250/S4/P1


250/S4/P2

11 FB PAX 0600001021 TTP/RT OK ETICKET/S4/P1-212 FE PAX NONREF/-EUNCBA/S3-4/P1

13 FE PAX NONREF/-EUNCBA/S3-4/P2

14 FM PAX *C*0/S4/P1-2

15 FO PAX 125-9699062200LON06MAR09/00047250/125-96990622001E1

/S3-4/P1

16 FO PAX 125-9699062201LON06MAR09/00047250/125-96990622012E1

/S3-4/P2

17 FP NONREF

18 FV BA


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Step 6

TWD/L9 Display the E-Ticket for passenger 1


TTP/P1/RT Issue the new ticket for passenger 1 and retain the reservation on thesystem for retrieval

TWD/L10 Display the E-Ticket for passenger 2

TTP/P2/RT Issue the new ticket for passenger 2 and retain the reservation on thesystem for retrieval

TTM/RT To issue both the MCOs, the system will automatically add thereissued ticket numbers.

Notes: It is possible to use both the separate MCO and Ticket issue entry and the combinedMCO and Ticket issue entry, However the combined entry will not update the Issued inConnection With field


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REISSUE WITH RESIDUAL VALUEStep 1


RT 3R6H5B (or TWD/TKT125-9699062205 followed by RT*E)

System Response:

Step 2


SB21APR3

Step 3

TTE Deletes the TST


--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1137Z 3R6H5B

1.TRAINING/TESTMR

2 BA 285 Y 12APR 7 LHRSFO HK1 5 1135 1425 *1A/E*

3 BA 284 Y 19APR 7 SFOLHR HK1 I 1655 1100+1 *1A/E*

4 AP LON 0870 9909199



7250/S2-3


8 FM PAX *C*0/S2-3

9 FP CASH

10 FV BA

>


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Step 4

Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the bestfare, in this instance a new date and the best economy fare available.

FXO

System Response:

Notes:

This pricing entry automatically replaces the old TST with the new one. If the Best Priceentry leads to a change of booking class, a * will appear next to the new booking code inaddition to the appended message ITINERARY REBOOOKED.

Once you have entered a Ticket Changer entry you are then able to go into the Fare QuoteNotes, by entering FQN1 for example. This would enable you to establish if the new faregives the customer the flexibility needed.

FXO

01 TRAINING/TESTMR

ITINERARY REBOOKED

LAST TKT DTE 09MAR09 - - SEE ADV PURCHASE


------------------------------------------------------------


LON

SFO BA 0285 N * 12APR 1135 NLWRCGB9 31MAR PC

LON BA 0284 K * 21APR 1655 KLXRCGB9 19APR12APR PC





PAYMENT CURRENCY

OLD TAX CHF 238.30

NEW TAX CHF 238.30



PENALTY CHF 0.00

GRAND TOTAL CHF -1049.00



There is an decrease in thenew fare, the taxes stay thesame.

There is no penalty to becollected

CHF-1049.00 to beprocessed as a residualvalue.


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Here is the residual value MCO

TST00001 LON1A0900 AA/17MAR I 0 LD 20MAR09 OD LONLON SI

T-

FXO

1.TRAINING/TESTMR

1 LHR BA 285 N 12APR 1135 OK NLWRCGB9 31MAR PC2 O SFO BA 284 K 21APR 1655 OK KLXRCGB9 19APR12APR PC

LHR

FARE R CHF 283.00


TX004 O CHF 21.20UBAS TX005 O CHF 3.90YCAE TX006 O CHF 11.40USAP

TX007 O CHF 11.40USAS TX008 O CHF 3.50XACO TX009 O CHF 4.90XYCR

TX010 O CHF 1.80AYSE TX011 O CHF 3.20XF

TOTAL CHF 0.00


LON BA SFO143.69BA LON274.13NUC417.82END ROE0.678509 PD XF

SFO4.5

NONREF/PEX CHANGE RESTRICTIONS APPLY

8.FO 125-9699062221LON17MAR09/00047250/125-96990622211E1

9.FP CASH

10.FV BA

TST00001 TKT-125-9699062221E1


01.TRAINING/TESTMR




FARE BALANCE CHF -1049.00PAYMENT CURRENCY

OLD TAX CHF 238.30

NEW TAX CHF 238.30





PENALTY CHF 0.00



TSM00001 TYPE M LON1A0900 AA/17MAR CARR BA

1.TRAINING/TESTMR


AT: LONDON

TYPE OF SERVICE: K *REFUNDABLE BALANCES

ADD INF/RKS:


FARE R CHF 1049.00

EXCH VAL CHF 1049.00

TOTAL CHF 0.00

1.FO 125-9699062221LON17MAR09/00047250/125-96990622211E1


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Step 5

RT Redisplays the PNR9/O/CASH Update the Form of Payment for the ticket to show that it is the

old form of payment.

4/FPO/CASH Enter the new form of payment for the penalty MCO (4 is theelement number the MCO appears on)

Step 6



TTP/TTM/P1/RT You must issue the Residual MCO and the Ticket in the sametransaction as these documents are exchanged.

Notes:

As the historical ticket number (FHE) is in the PNR the Ticket Issue entry will need to bepassenger associated.

** The MCO for the residual amount can be refunded in the normal way after it has reportedto BSP **

If there is a penalty fee to be collected on a MCO as well as the Residual MCO this shouldbe issued separately to ensure that the issued in connection with field is correctlypopulated.

TICKET REVALIDATION/REISSUE IS RECOMMENDED

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 17MAR09/1245Z YHOBHP

1.TRAINING/TESTMR

2 BA 285 N 12APR 7 LHRSFO HK1 5 1135 1425 744 E 0 M

SEE RTSVC

3 BA 284 K 21APR 2 SFOLHR HK1 I 1655 1100+1 744 E 0 M

SEE RTSVC

4 MCO BA LON 17MAR/CHF 0.00/*REFUNDABLE BALANCES

1 FO 125-9699062221LON17MAR09/00047250/125-96990622211E1

2 FP O/CASH

5 AP LON 0870 9909199


7 FHE PAX 125-9699062221

8 FO PAX 125-9699062221LON17MAR09/00047250/125-96990622211E1

/S2-3

9 FP O/CASH

10 FV BA


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REISSUE, PART FLOWN WITH RESIDUAL VALUEStep 1


RT 3J3RCP (or TWD/TKT125-2401945650 followed by RT*E)

System Response:

Step 2

Book the new return flight.

SB10FEB3

Step 3

TTE Deletes the TST


--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 10JAN09/1137Z 3J3RCP

1.TRAINING/TESTMR

2 BA 105 Y 14JAN 1 LHRDXB FLWN

3 BA 106 Y 03FEB 7 DXBLHR HK1 1010 1400 E BA/AY3CJA

4 AP LON 0870 9909199

5 TK OK10JAN/LON1A0900//ETBA

6 FA PAX 125-2401945650/ETBA/CHF1352.40/10JAN09/LON1A0900/0004

7250/S2-3


8 FM PAX *C*0/S2-3

9 FP CASH

10 FV BA

>


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Step 4

Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the bestfare

FXO/S3 (Direct Ticket Changer entry to the live sectors only)

System Response:

Notes:

This pricing entry automatically replaces the old TST with the new one. If the Best Pricerentry leads to a change of booking class, a * will appear next to the new booking code.

FXO/S3

01 TRAINING/TESTMR

ITINERARY REBOOKED

LAST TKT DTE 17JAN09 - - SEE ADV PURCHASE

------------------------------------------------------------


DXB

LON BA 0106 L * 10FEB 0255 LLWNCGB7 20JAN13JAN PC





PAYMENT CURRENCY

OLD TAX CHF 159.40

NEW TAX CHF 159.40



PENALTY CHF 0.00




There is a decrease in thenew fare, taxes stay thesame.

There is no penalty to becollected

CHF-474.00 to beprocessed as a residualvalue.


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Here is the Residual Value MCO

TST00001 LON1A0900 AA/16JAN I 0 LD 19JAN09 OD LONLON SI

T-

FXO/S3

1.TRAINING/TESTMR

1 DXB BA 106 L 10FEB 1010 OK LLWNCGB7 20JAN13JAN 1PC

LHR

FARE R CHF 719.00


TX004 O CHF 14.30UBAS TX005 O CHF 4.10AEAD

TOTAL CHF 0.00


LON BA DXB1216.88BA LON250.92NUC1467.80END ROE0.490187

10.FM *C*0.00

11.FO 125-2401945650LON10JAN09/00047250/125-24019456506E1

12.FP CASH

13.FV BA

TST00001 TKT-125-24019456506E1

UNABLE TO VERIFY BOOKING DATE

01.TRAINING/TESTMR





PAYMENT CURRENCY

OLD TAX CHF 159.40NEW TAX CHF 159.40



PENALTY CHF 0.00




TSM00001 TYPE M LON1A0900 AA/16JAN CARR BA1.TRAINING/TESTMR


AT: LONDON

TYPE OF SERVICE: K *REFUNDABLE BALANCES

ADD INF/RKS:


FARE R CHF 474.00

EXCH VAL CHF 474.00

TOTAL CHF 0.00

1.FO 125-2401945650LON10JAN09/00047250/125-24019456506E2


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Step 5


9/O/CASH Update the Form of Payment for the ticket to show that it is the oldform of payment.

4/FPO/CASH Enter the new form of payment for the penalty MCO (4 is the elementnumber the MCO appears on)

Step 6



TTP/TTM/P1/RT You must issue the Residual MCO and the Ticket in the sametransaction as these documents are exchanged.

Notes:

As the historical ticket number (FHE) is in the PNR the Ticket Issue entry will need to bepassenger associated.

** The MCO for the residual amount can be refunded in the normal way after it has reportedto BSP **

If there is a penalty fee to be collected on a MCO as well as the Residual MCO this shouldbe issued separately to ensure that the issued in connection with field is correctlypopulated.

TICKET REVALIDATION/REISSUE IS RECOMMENDED

--- TST ---

RP/LON1A0900/LON1A0900 AA/SU 10JAN09/1137Z 3J3RCP

1.TRAINING/TESTMR

2 BA 105 Y 14JAN 1 LHRDXB FLWN

3 BA 106 Y 10FEB 7 DXBLHR HK1 1010 1400 E BA/AY3CJA

SEE RTSVC

4 MCO BA LON 06MAR/CHF 0.00/*REFUNDABLE BALANCES

1 FO 125-2401945650LON10JAN09/00047250/125-24019456506E2*V

2 FP O/CASH

5 AP LON 0870 9909199

6 TK OK10JAN/LON1A0900//ETBA

7 FHE PAX 125-2401945650

8 FO PAX 125-2401945650LON06MAR09/00047250/125-2401945650E2

/S2-3

9 FP O/CASH

10 FV BA

Documents

Amadeus Ticket Changer User Guide.pdf