Altra Collision CenterLeading the Industry in Collision Repair

16628 N 32nd StPHX, AZ 85032

www.altracollision.com

Phone 602-424-8137Fax 602-424-8373

e-mail altracollision@q.com

Hours:Mon-Fri 7:30 - 5:30Saturday 8:00 - 12:00

Our complete collision repair services include:• Frame• Custom Paint• Fabrication• Detailing• Mechanical

We Provide Our Customers:• Free Estimates• Rental Vehicles• Customer Pick-up &

Delivery• Claims Assistance• Towing• Mobile Estimating

Payment Accepted:• Visa• MasterCard• American Express• Debit Card

Financing Available OAC

Our Mission:

Altra Collision is committed to excellence in both collision repair and in serving our customers with personal attention, quality service and integrity. We are determined to maintain leadership within the industry by educating technicians, updating equipment and technology as the industry evolves. Quality will not be compromised with substandard work. Our customers shall be educated and informed on all aspects of the repair

process.

Chief E Z Liner

Genesis 2 Measuring System

EQUIPMENT:

Auto RobotCar-O-Liner

Pro Spot WelderMig Welder

Tow Post Lift

FACILITY DETAILS 12,000 square feet

1.34 acre lot

8 Bays

8’ x 12’ Bay Doors

Gated Lot

24 hour Security

Monitoring

CCC Pathways

Estimating System

Customer Parking

Handicap Access

WE'VE GONE GREEN

Altra is dedicated to lowering our environmental impact. Our facility is one of the few "Green independent shops in the valley, using PPG's Envirobase paint.

Envirobase Benefits:• Reduces production of

volatile organic compounds (VOC)

• Improves air quality• Promotes health and

safety of employees• Achieves performance

and quality

Lifetime Warranty• This certificate assures the repairs to which you and “Altra Collision Center” have agreed on repair order no. 1088 Clevenger have

been completed. We guarantee the work performed at “Altra Collision Center” so long as said vehicle shall remain under the

present ownership. This warranty shall only apply if the defects occurred under normal driving conditions and not where any

vehicle has been subjected to accidents, negligence, abuse, or misuse. Specifically excluded from this limited warranty is rust

coming through the metal, scratches and gravel marks acquired from driving conditions. This is a fragmented, four part written

warranty, and specific additional stipulations pertaining to each fragmented part are stated-hereafter:

Metalwork: “Altra Collision Center” provides a lifetime written warranty against defective workmanship to include welding and

the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration. The shop will, at

its sole option, repair and re-paint any metalwork warranted hereby.

Painting, stripes and decals: “Altra Collision Center” provides a lifetime written warranty on painting-related priming and

painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation; and, a twelve (12) month written

warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme

environmental conditions to which the vehicle may be exposed. The shop will, at its sole option, re-prime, re-paint, re-stripe or re-

decal the specific section or sections of the vehicle warranted hereby.

Mechanical repairs: “Altra Collision Center” provides a twelve (12) month written warrant on all mechanical repairs including

workmanship pertaining to original collision damage. The shop will, at its sole option, re-repair any mechanical assembly or

component warranted-hereby-parts: “altra collision center” guarantees that parts or materials used are of the first quality. Those

parts or materials are subject to the guarantee of that supplier. We will assist you in handling any claim under the supplier’s

guarantee. We guarantee that use parts or other than original equipment manufactured parts were not used without authorization

from you as noted on the repair order.

Specifically issued are incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components

which are not specifically covered by this written warranty, nor are consequential damages such as damage to other assemblies and

components resulting from a defective part or installation of such part installed or repaired during the repair included in this written

warranty.

This written warranty shall not be varied, supplemented, qualified or interpreted by any prior course of dealings.

•

• Issued By: Roger Douglas Date: September 9, 2009

"Our employees define our business and share our commitment to excellence"

Roger Douglas• Owner/General Manager• Over 18 Years experience

managing in the valley• I-Car

Keith Shaw• Lead Technician• 38 years experience• I-Car

German Muriel• Lead Painter• 42 years experience• PPG Water-borne certified• I-Car

Employee Standards:• Background Checks• Mandatory I-Car

Certification• Continued Education

What Do Our Customers Have To Say"It was a terrible accident that got me to Altra. My Insurance Company gave me multiple numbers for my every need-I spent 3 1/2 hours trying to get a hold of someone. My insurance agent recommended Altra - I called and a real person answered on the first few rings! Roger took care of everything from the rental car to dealing with my adjustor, sent email updates with pictures, and talked to me directly whenever I called. The service was outstanding - when I find someone who understands hat Customer Service really means - I am thrilled. I was worried about the repairs taking longer than my20 day rental car and Roger had it completed, cleaned and delivered back to me in 8 days - not business days - 8 days! I would recommend Roger to anyone looking for the high level of service he provides. An the car looks, runs and feels greet."June 16, 2008

Don't just take our word for it!

"Roger's integrity and attention to detail set him apart in an industry with a tradition of poor ethics and customer exploitation. Roger and his Altra collision team value every customer and vendor relationship. I recommend Roger and Altra Collision without reservation."

"Awesome service! I take both my BMW's here. Mostly because I deal with an experienced owner helping me and answering all my questions and at a good rate."

Check Out What Our

Customers Have to Say

For Yourself @http://www.linkedin.com/in/altracollision

http://www.merchantcircle.com/business/Altra.Collision.

2.480-948-9174

Priority Fleet Management Services

Priority Fleet Services for

Corporate Customers

Exceptional quality repairs

Personal contact and accessibility

to the shop manager

Attention to detail

Highly trained technicians

Priority service

Our Services:

Discounted Labor Rates

Mobile Estimating

Pick-up & Delivery

Fast Turn-Rate

Perception Is The Key

Update Your Fleet On A Small Budget

Competitive pricing

on complete paint

Graphic design

services

Decal application

on-site

Advertising-the public promotion of

something such as a

product, service, business, or event in

order to attract or increase attention