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Align System Implementation with FM Strategy
April 11, 2019 1
Presented by Ahmed Alturki & Ibrahim Awn
Outline
OverviewOperation & Maintenance Future Plans
1 2 3
2
Outline
Operation & Maintenance Future Plans
2 3
Overview
1
About KAUST Operation Facts Business Challenges New Solution
3
About KAUST
King Abdullah University of Science and Technology (KAUST),established in 2009, is an international graduate researchuniversity dedicated to advancing science and technology throughinterdisciplinary research, education and innovation.
Breakthrough research is conducted to address grand challengesof global significance, in the areas of water, food, energy and theenvironment.
KAUST is a private university committed to the highest standardsof research and academic excellence; attracting and developingtop global talents based on merit; and fostering a spirit ofenterprise encompassing innovation and opportunity to catalyzethe Kingdom's economic development.
4
Facts & Statistics
Medical Equipment
Offices & Workstations
6,000+
900+
Buildings
95+ 158Labs
PI, Centers Core Labs Research Park
KAUST Wide Per Year
3500+Housing units
Major Assets 100K+
Minor Assets300K+
13K/Month
Helpdesk logged Tickets
5
Business Challenges in 2015
6
Business Challenges (Design)
BMS
O&M systems Manpower
Spare parts
ProcurementActive Directory
7
KAUST System Service Provider System
Approach
8
Analyze the current state
Envision the future state
Plan the implementation
Main Key Factors
Contract
What level of tracking?
Support Model
9
New Design
(Maximo) /MACC/ Waste management/Golf/Marine/
• Ticket Number• Nature of ticket• Description • Type • Status • SAL ( Clock) • Ticket updated description• Maintenance Start Date• Maintenance Start time• etc..
IBM Maximo Dashboard
Ticket NumberNature of ticketDescription Type Status SAL ( Clock)Floc Equipment NumberAsset ID etc.
SAP HR/SLCM/ /PMExchange Sever
Service Request
Helpdesk Work Control CenterDashboard
10
Features & Functionality
To Improve Weakness
11
Maximo System (Functions in KAUST)
Maximo
Helpdesk
Campus Maintenance
Residential Maintenance
Asset Management
Janitorial
Horticulture & Pest Control
Inventory
Procurement
12
System Facts (2018)
170Users
800K+Number assets/
equipment in the system
3000+Active Maintenance Job
Plans
120KNumber of Flocs
180k+Number of reactive
tickets
1.2MM+Number of PPM Work
Orders
13
Future Plans
3
Overview
1
Outline
Operation &
Maintenance
2
Helpdesk Maintenance Supply Chain
14
Helpdesk (1/4)
Helpdesk
Work Control Center
Work Control Center
Work Control Center
Apply Service Level Agreement (SLA)
15
Helpdesk (2/4)
Reduce Error
20%
Reduce the Time of Logging the ticket by Agent
40%
Increase efficiency & reduce time
16
Helpdesk (3/4)
Reduce the number of the tickets coming to helpdesk
17
20145 19187 1869614772 13209 13104
0
5000
10000
15000
20000
25000
Aug Sep Oct
Number of Serivce Request Logged by Helpdesk
2017 2018
Helpdesk (4/4)
Report
18
Future Plans
3
Overview
1
Outline
Operation &
Maintenance
2
Helpdesk Maintenance Supply Chain
19
Work Order Types
work order
Planned Maintenance(MAM-PM)
Reactive
Corrective (CM) Audit &
InspectionPaid Services
Technical Service
20
Ticket Workflow (Reactive)
Helpdesk
Work Control Center
Work Control Center
Work Control CenterWork Group
Work Group
Work Group
Work Group
Work Group
Apply Service Level Agreement (SLA)
21
Workflow Preventive
Based on scheduling in certain frequency
System generate work order
22
Man-hoursMartial Tools Task lists Job PlansSchedules
Maintenance KPIs (sample)
High level
23
Maintenance Dashboard (sample) 2
Per Zone/ function
24
Maintenance Dashboard (sample) 3 Reliability
25
Future Plans
3
Overview
1
Outline
Operation &
Maintenance
2
Helpdesk Maintenance Supply Chain
26
Procure to Pay Material
Request - MR
Purchase Request – PR
Purchase Order - POStores
Work Orders
27
Procurements
28
Stores
Valued +50 Million SAR
5 mobile stores 3 Sub-stores
1 Central Store
+60,000 line item
40 PO Reception /
Day
Total of 1250 Automated
Request
29
Facts
0102
Overstocking and unplanned Purchases
Extended Material Lead Times
03
Area of improvement
Consumption Visibility and Analytics
04 Lack of integration between Procurement, stores and maintenance teams
Data Driven Decisions
Supply and demandBuild a strong base of supply chain with the Market , taking into consideration the important factors of Lead Times , Safety stock , Min-Max and automatic Reordering
AnalysisExtract and Analyze data based on : 1. consumption
behavior2. Asset
Condition monitoring and Assessment
3. Planned maintenance
PlanningIdentify and forecast the needs , to build the plans
Data sanity & integrity Depend on a unified data Source and Maintain it
Mobility and Barcoding Auto
Restocking
Live Dashboards
32
Automation
MACC Stores
33
34
Dashboards Supply and demand KPIs
Operation &
Maintenance
2
Overview
1
Outline
Future Plans
3
35
Roadmap
2016 2016 2017 2017 2018 2018 2019 2019 2019 2020
Nov 2016Master data Integration, Active directory
2017Preventive Maintenance
2018Maximo Stores
2019Audit & Inspection
2019GIS Integration Cisco Integration
Dec 2016Reactive tickets
2017Maximo Support Model
2018Procurement full cycle
2019Mobility (Everyplace)
2020AI & IoT
36
Fast ways to log tickets Auto priority based on the question 80% no need for any interference by Helpdesk More reliable customer feedback Avoid the language barrier
Mobility for community (End Users)
37
GIS Integration
Prove of Concept is completed
38
Integration with Cisco Telephony System Integration with Fire alarm system Integration with Building Management System Integration with Integrated Campus Automation System
(ICAS)
Future plans
39
Thank You
40