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SAP Customer Success Story Ii Mciy Cm  Algeos IMprovIng CustoMer servICe  and rela tIonshIps wIth sap® BusIness one QuICk aCts “How we manage our customers is crucial. We could see that SAP Business One would give us the ability to build stronger relationships with them and improve our business as a result.” Billy Howard, Cmy acc,  a. a l. Implementation Highlights Ci ym i my b ici i Cmy mi ym i 1 Why SAP I ciiy iy, mii ic abiiy m cmy Benefts s bi ii i cm i m im cm ic B c c yii 25% ic i i iiic c ic ei i i xc ci si ii y cqi cmy ec biiy c m cm Im cm Company nm: a. a l. (a) hq: li, ui kim Iy: Ii mciy cm pc ic: Mi, cm, mciy r: £3.5 mii (€4.18 mii) emy: 35 wb i: ..cm Immi : Ii Imi sym l. (my oBi) Challenges and Opportunities accmm m cmy i cmx bi m C m i m cmy i m aici m c y mm ci Objectives C m qicy ciy I c cm mm Im icicy i i im x SAP® Solutions and Services sap® Bi o ici

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SAP Customer Success StoryIi Mciy Cm

 Algeos

IMprovIng CustoMer servICe and relatIonshIps wIth sap®BusIness one

QuICk aCts

“How we manage our customers is

crucial. We could see that SAP Business

One would give us the ability to build 

stronger relationships with them and improve our business as a result.”

Billy Howard, Cmy acc,

 a. a l.

Implementation Highlights• Ci ym i my

b ici i• Cmy mi ym i

1

Why SAP• I ciiy• iy, mii ic• abiiy m cmy

Benefts• s bi ii i

cm i m imcm ic

• B c c yii 25%ic i i iiicc ic

• ei i i xc

ci• si ii ycqi cmy

• ec biiy c mcm

• Im cm

Company• nm: a. a l. (a)• hq: li, ui kim• Iy: Ii mciy

cm•

pc ic: Mi,cm, mciy

• r: £3.5 mii (€4.18 mii)• emy: 35• wb i: ..cm• Immi : Ii

Imi sym l. (myoBi)

Challenges and Opportunities• accmm m cmy i

cmx bi m• C m i m

cmy i m

• aici m c ymm ci

Objectives• C m qicy

ciy• I c cm

mm• Im icicy i i im

x

SAP® Solutions and Servicessap® Bi o ici

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li my xi bi, a i i xiiici . acci a

si, cmy’ miic, “t ym ,   c’ c . I ii, i-c m iici i bi, c i bi mi-, ciiy iim x, ic c’ y iy. Bicy, - ym.”

 a a i iy mcmy, i £3.5 mii

(€4.18 mii) 35, ibi i qi cmx. t ii xcy i , cm-y b i x c. a ici i cmy’cc , i c- c ciici qim.

Strengthening CustomerRelationships with the Right Application

 am i ciici, si h s ni exibii C. t y mb ib c-m ym. a m i, i si h  b m m. ty ci m im i b i.

 a y m s,h i m I c

sap ici. ai c i iym ii sap IiImi sym l. (IIs), myoBi, m i. u-y, mi i’  . “I c, m-i i ’ cic sapBi o i ,”

cmm h. “h, I   i m IIs iy.I c cmy, ic i.s I i cm i , i i m.”

 a mi, a cic sap Bi o ici i . “Iiiy,I sap xi y bi cmi,” y si.“B sap Bi o y-i , IIs i b cm-y iz.”

 a i cc c,

– j im – i ym i i mii Mic wiic. t i cmii mm ciiyi sap Bi o ic. “a y m-i cmy, ’ cy c,” h xi.“Cqy, m cm i cci. w c sap Bi o i biiy bi ii

 i m im bi .”

Preparing or a Smooth Transition

I immi ym, amm qi ci, i . “w ym  y b

 a. a l. (a) i ui kim’ i -

i mi, cm, mciy ic,

yiy, mi, -c ii. wi sap®

Bi o ici, cmy im i c c-

cm ii. “I cmm sap Bio y cmy,” y cmy cc Biy h. “I’

 y iy y i i. I’ y b. I’ cm-

i, c cm cic i imi

  m i.”

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i i,” y h. “s  ix m i mi i i mmy cmy.I , b i  y, i ic i

I .”

scii m IIs ci y-m i b ym i. o , cii mi c , ici i. a h y, “I i m.IIs i i xc c-

c ciy mii cmmici b sap . a ii, i y y i ym.”

Beneitting rom theImplementation

 a mj bi ic immi sap Bio i y 2004. t i bc c, ic by c cmy’ by 25% ic immi i iiic c ic. d i bi, a

i xc -ci. t iic mb, b, cci h, sapBi o m i .

t ici a

 i cmy i cqi. “tii m,” cmmh. “g i , b, b i i icy i sapBi o. t ym c y i m,   b ccmm i-c ci i

ici i .” a x-c, biiy m cmii i i . wi c, a i i ic mi,c, xibii . wi sap Bi o, a

c i biiy c m i .

I ii, ici i i a im ic i i i cm. “t i-cbiii b,” y h.“I’ y qic i imi, ic m c cm

“The drill-down capabilities are superb . . . which means we can answer

customer inquiries or resolve problems much more quickly, saving time

and effort, and enabling us to provide a better service.”

iqii bm mcm qicy, i im , bi i bic.” h ci, “I’ b y im i IIs. o im-mi y my,

IIs i i y. w bm,i b y , IIsciy -- im.”

Planning or the Future with SAP

Cy, a i i i c i c-biii i sap Bi o. tcmy 7,500 c c

 i mix - -miim. t i c y cm ci. “w c i ci ciii ii sapBi o i icim m ccy cm iiy,” y h.“a , i b b y imiz c b i b ic cm.”

t cmy i i bci. wi my imi ci, mi c iy b m -cii ici .B c i c . I ii, a i i iIIs sap i sap Bio i i ym. “a ’ bi m

Billy Howard, Cmy acc, a. a l.

“I thought of SAP as expensive and only for big companies. But SAP Business

One does everything we wanted to do, and IIS proved to us that it was afford-able for a company of our size.”

 Alan Sheridan, Mi dic, a. a l.

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www.sap.com/contactsap

50 082 962 (10/11)©2010 sap ag. a i .

sap, r/3, sap nw, d, pe, Bydi,sap Biobjc ex, sap c icmi i i ci m i m sap ag i gmy ci.

Bi objc Bi objc , Biobjc,Cy r, C y dcii, wb Iic, Xci, Bi objc c ic mii i ci m im Bi objc s l. i ui s i ci.

 a c ic m mi m

i ci cmi. d ci i i cm imi y. ni c cici my y.

t mi bjc c i ic. t mi i by sap ag i fi cmi (“sap g”) imi y, i i y y i, sap g b ib mii ic mi. t y i sap g c ic i x ym ccmyi c c ic, i y. nii b c cii ii y.

x, ii ym i i iiic bi i m imi cm ic,”xi h. “w cmi, i cm’ cc i b micy -

i c.Cqy, ’ b i mc bii iy cm’ -qim, cm qi, c , bm.”

Implementation Partner

Ii Imi sym l.i sap ciizi iyi, immi, -i sap Bi o m miiz bi.