My company recently introduced Tuition Reimbursement Policy to help employees further their

knowledge, skills and job effectiveness through higher education in fields of interest to the company.

Tuition refunds are offered to regular full-time or regular part-time employees. To participate,

employees must obtain their supervisor’s pre-approval before enrolling in the desired course(s) or

degree program. Only courses taken at nationally recognized accredited colleges, universities and

technical schools will be approved for reimbursement. HR Manager is responsible for implementing

tuition Aid policy. Timely review and approval of Tuition Aid reimbursement is important for the

success of this program.

The application will have a simple, coherent and effective interface, allowing a new user to become

familiar with it in a matter of minutes . The new application will help HR manager to provide

approvals by referring critical information which will help in the decision making process .

The following are the key functionalities expected from this app:

View approved training programs details submitted by the employees with course details.

The only courses mentioned in the program details will be considered for approvals. So, it acts as

a guideline related to course amount details and duration, which are critical for approval

process.

This app will help HR manager to adhere to companies tuition aid policies, which dictates yearly

tuition aid limits and other criteria's like grade requirements.

Approve/ Reject pending applications based on company policies.

Key documents used for approval process (like grade information)need to be stored as

attachments

User Story

Persona

Mindset

Actions

Touch points

What is on the Persona’s mind

while taking the actions of their

journey? How do they feel each

step of the journey?

What actions and activities does

the Persona take while going

thru the journey to achieve their

goal?

What touch points does the

Persona have?

(Tools, channels, devices,

conversations, and so on.)

Need to give

approval to

pending request

Missed some critical

information but

approval is done, need

to get more

clarifications

Can’t find all the

required

documentation to

make decisions

Not sure whether

employee met all

requirements. Did I

miss anything

Going thru all

submitted paper

documentations and

finally approved that

request

Need to check whether

education blueprint for

undergrad program is in

compliance with company

policy

Don’t want to contact

employee after

approval for missing

information

All approvals

are done on

time

Employee grade

was ‘C’ and I

approve refund

I rejected

the approval

request

Need to check

whether employees

submitted required

course grades

Looks for refund

history, any pending

docs, policy violations

Wait

Employee

should have

submitted

the grades

yesterday

Check education

blue print for

critical dates

Validated all

required

information

All the pending

requests are

rejected

Informed

payroll to

reimburse

payment

Approve and send

docs to payroll to

refunds

Look for

pending requests

Employees Paper records

Admin HR Manager Payroll admin Intranet portal File cabinets –

color coded

Email Mobile Device

User Journey

Point of View

Abbey, the HR Manager needs a way to quickly approve Tuition AID requests as per the

company policy so that employees get their refunds faster

MockUps

Use the following link below to view the Mockup Screens build using Splash

https://standard.experiencesplash.com:443/home/projects/5b7c27bc8081ee920ba1c650/r

esearch/participant/07a21cfad42999e80ba764f8

https://youtu.be/WwPxYo9WvbI

Short Video Presentation

Application Screen Design

Main Navigational Components

Standard Master-Detail Fiori template was used for creating this app. All the direct reports will be

listed in the left master navigational section and details in the right with icon tab bar used for

navigation between various functionalities.

Employee Master Entity with EmpId as the key is used to

provide all direct reports related information

Associations are created between Master and other Detail

entitySets using EmpId as the key field.

Navigational Properties are set from master to other detail

screen related entitySets

Associations between master and detail entitySets are

used to directly bind tables items property in the detail

screens

Program Details Master

entitySet will have all the

education blueprints

submitted by the selected

employee

The column list items are set with

type ‘Navigation’. So, when

clicked on a particular columnList

, the new route parameter is

used to navigate to a new

Program details page with it own

controller. Program Detail

page will have course , units ,

duration and total cost

information. Navigational history

will be used to navigate back to

Program master page

Reimbursement

Details will help HR

manage keep track of all

approved transactions.

Total cost need to be

within Tuition Aid policy.

Data is populated based on

the association between

employee Master and

Reimbursements details

page.

Attention Details page

will provide information

related to tuition Aid

policy related limits,

available balances based on

reimbursement history and

reason being listed on the

attention list. Employees

are not allowed to get

further payments unless

this restrictions are

removed.

Pending Approvals page

will display all the requests

that HR Approver need to

approve/reject. Screen will

be provided with the

remaining amount available

for the calendar year based

on the tuition AID Policy

and expected approval

date . Once approved,

information will be moved

to ‘Reimbursements’ list.

Now employee need to

submit the grade sheets

within one week of the

course completion,

otherwise information will

be listed in the ‘Attention ‘

list and future requests will

be rejected.

Attachments Page

will mostly have grade

related information

that need to be

submitted as a part of

tuition aid policy.

Records can be

viewed or deleted