Network Service Application

Story

Background

In today everyone have to go to network service Centre to apply for SIM, get WIFI Modem, Recharge, request for

broad band connection. We are getting services after some days of document submission. This is long term process

and need to travel to respective network Centre to get access.

This application help customer to submit documents in online by using any device and from anywhere in the country.

Recharging services very easily and coherent application to all network service provider.

Segmentation: All people can access this application to get telecommunication services. They can easily subscribe to

Internet services and recharge services and other services provided by Network provider.

Targeting: This specifically focus on all mobile user across all the country.

Positioning: Application is the centralized point for all the network service provider. User can able to access all the

network services in one point and this avoid traveling to network Centre.

Benefits of Application:

1. Coherent process for all network provider

2. All information in one place regarding network provider

3. Quick recharge process and setting favorites recharge option for quick action

4. Day today offers list and all services list in one place

5. Get customer center information by google map, customer care number and review details, revenue details

by chart and latest updated details about network provider

6. Report your query to respective network provider and provide your feedback for other user

7. Submit your order for SIM request and internet service and download order confirmation PDF

Point of View

Easily submit verification document and getting SIM card and Internet Modem easily from anywhere and recharge

quickly. SO THAT He can get services easily and no loss of personal and business time

Persona

Published Link

https://standard.experiencesplash.com:443/api/projects/046c7a59e1b0af2b0ba14f16/prototype/snapshot

/latest/index.html#/1457421333206_S0

Study Link

https://standard.experiencesplash.com/home/projects/046c7a59e1b0af2b0ba14f16/research/participant/

0b96ddac96b503dc0bb292ba

User Experience Journey

Design Mockup (TOOL - > SAP SPLASH)

Main Page

Navigation

List of Network

provider

List of Services

List of Recharge

details. This will

navigate to

Recharge Page

Main Page Recharge Page Review Page

About Us

About us mainpage About us Detailed Page. Review Detailed Page

Develop Mockup (TOOL - > SAP Web IDE)

Main Page

Master View Page Action

Search Option: Search Network

Provider

Filter Option: Sort by country or Most rated, Group By continets , Filter

Network by country

Provide data and click search button

or enter Button

Detail View Page Header Action

Favorite Button :This have 2 Option: 1. Favourite Recharge List

2. Add Favourite Recharge Action Button

Used Action Sheet

Control

Favorite Recharge List

Display Favorite List to

recharge quickly from this

list.Used Dialog Option

with Nofitcation List Item

Add Fav: Use to add fav

list(Phone

No,Money,Network).Used

Dialog , Label,Input,

Combo Box

Log Off Option : This help

to close the application.

Confirmation pop up will

apear to get confirmation

to close the application.

Used

MessageBox option

Used Action

Sheet Control.

Quick

Rechage.Will

help to recharge

very quickly by

enter Amount,

Phone Number

and select by

network. Used

Dialog ,

Label,Input,

Combo Box

Today Offers:

Display day to

day offers from

all network.

Used Dialog

Option with

Nofitcation List

Item

Help Desk: Help

to contact help

desk with

problem

stament and

report the issue.

Used Dialog ,

Label,Input,

Text Area,

Combo Box

Detail View Page Footer Action:

Apply for Internet Services

Detailed Function Involved in Apply for Internet Services

User needs to provide all information and attach proof and

phot and needs to click submit button to apply.

Once user clicked Submit button, system ask confirmation to

submit the order.

Messagebox Option used.If user clicked yes it will show

success Comment in Message strip as well as in Message

Toast and Download button to download order confirmation.

If click Download Oder Button it download, order

confirmation.

This helpful to apply for Internet services to Network Provider. We

need to provide all information with Proof and Photo , select

Appointment date as per availability for setting connection.

1.Appointment Date Selection by availability

Link provided to show planning calender of Customer care Person.

2.Attach Photo from File system

Attach Photo from file system.

Add Picture option Used

3.Attach Photo by taking Photo from Camera

4.Upload Proof

Used to upload Proof. Uploadcollection option used

5.Terms and Condition and Proof details needs to be attach

Check the terms and Condition and Proof Details. Used Popover.

6.Broadband Plans

This used for check the broadband connection plan. Popover with

Carousel used.

Write Feedback

Provide feedback about each services which helpful to others. Used

Rating Indicator , Dialog, Text area.

Apply for SIM

Used Label, Input, Button, Message Toast, Message Strip, Confimation Box, Add picture,

Upload collection, checkbox, Combo Box,Text area, Link,Popover for Terms and

Condition and List of Proof,Simple Form

This page helpful to apply for SIMCard.

User need to provide all inforamtion,

Attach proof and Photo and click submit.

After submit we can able to download

order confirmation as like above step

Navigation to Recharge Page and Review page

Used Wizard, Mask Input, Label, Date Picket

About us page: Each network Provider has different about us page (Example: AIRTEL)

About Us page Detailed Review Page

About Us page navigate to Detailed review page from Review section

Each Section in About Us Page

About us information Latest News :Generic Tile

Moving tiles with Latest News

Customer Care center Location By MAP:Geo Map

Customer Care Phone Number ane email details for each center:List

Revenue Details by line chart:Chart Control

Profit Details by stacked bar chart Chart Control

Profit Details by bar chart Chart Control

Review details List with Navigation

This will

navigate to detailed Review page which showed above.