ADVANCING LEAN PRINCIPLES IN THE SERVICE INDUSTRY · advancing lean principles in the service industry ... advancing lean principles in the service ... access business group llc

ADVANCING LEAN PRINCIPLES IN THE SERVICE INDUSTRY In this 4-day workshop, take your learning to the next level. Drive business improvement through the deployment of operational excellence principles in all corporate functions.

May 16-19, 2016 June 20-23, 2016 Boston, MA

–This program has been designed to help you: – Implement the principles of Operational Excellence

in the extended value chain - from marketing and sales to R&D and customer service to HR and IT – no support function is off limits.

– Align all improvement initiatives with organizational goals using a comprehensive, company-wide strategy deployment system.

– Establish a Lean management system that allows you to drive organizational transformation and employee recognition.

– Evaluate your innovation capabilities and establish a business model review process.

www.productivityleanservices.com

Leading Excellence in Service Industries To learn more and register visit us at: www.productivityleanservices.com

Program audience & industry sectors

– Insurance – Banking – Manufacturing support services – Call centers – Retail – Healthcare Administration – Laboratories – Government/Non-profit – Internal corporate service functions/departments – Information Technology/R&D Centers – Transportation – Utilities

Program bonus ! Participants of the Advancing Lean Principles workshop receive the “Lean Service Guide” containing forms and checklists to aid in the application of Lean techniques in the Service environment, as outlined in this course.

2015 - ADVANCING LEAN PRINCIPLES IN THE SERVICE INDUSTRY - PRODUCTIVITY LEAN SERVICES ©

Discover how to build a comprehensive business improvement system through the application of Lean methodologies and unlock your organization’s potential to consistently reach your operational, strategic, and financial goals.

Registration Fee: $2,975.00

Program audience & industry sectors

– Insurance – Banking – Manufacturing support services – Call centers – Retail – Healthcare Administration – Laboratories – Government/Non-profit – Internal corporate service functions/departments – Information Technology/R&D Centers – Transportation – Utilities

Who should attend

C-Level Executives, Vice Presidents, Directors, Managers, Continuous Improvement Managers and Department Heads of: – Sales & Marketing – Customer service, logistics and distribution – Operations – R&D – Human resources – Finance, MIS/ IT And anyone charged with improving departmental or organizational effectiveness in a Service Industry organization or the support functions inside any organization.

Main Concepts

One of the problems facing organizations today is how to expand the good things they are achieving with Lean in their production and operations areas into their upstream and downstream value chain. Limiting your Lean initiatives to production and operations limits organizational ‘payback’ as gains made in these areas are offset by inefficiencies in your other functional areas. To achieve true business improvement, you need to deploy operational excellence principles in all corporate functions.

By making processes visible, reducing process waste in key value streams, and managing performance, you will not only realize higher levels of customer service, sustainable improvements in quality, productivity and corporate profitability, but also drive organization-wide improvement. In other words, your efforts will move “the corporate needle”!

Learn to apply Lean techniques to build positive dynamics and energize the workforce in: – Marketing and sales to better align their efforts with the global corporate strategy. – Human Resources to improve efficiency and effectiveness in hiring, on-boarding, policy dissemination, etc. And to build systems that reinforce and sustain the organization’s Lean efforts. – Finance to improve accounting functions such as billing, vendor payment, month-end closing, etc. And to develop a Lean accounting approach that provides Lean metrics and supports Lean thinking. – IT to reduce software devolpment application.

Wherever people and processes interact, Lean principles can bring positive change. In this workshop you’ll learn how to drive organizational transformation, develop a continuous improvement culture, employ a strategic deployment process, and maintain a continual focus on customer needs.

Program leader and Lean consultant: Catherine Converset

PRESIDENT, PRODUCTIVITY LEAN SERVICES, INC. PARTNER, PRODUCTIVITY, INC. / PRESIDENT, PRODUCTIVITY EUROPE

Lean expert for over 20 years, Catherine Converset introduced Lean principles to the service industry and corporate service functions in Europe. She has completed Lean transformation assignments for global corporate clients in a wide range of service industries, including the insurance, financial services and banking industry, healthcare and R&D providers. Catherine teaches in Europe and in the US for the Lean Manager Certification Program in partnership with The Ohio State University.

Transform your organization using Lean principles

Create great experience with your associates

ADVANCING LEAN PRINCIPLES IN THE SERVICE INDUSTRY May 16-19, 2016 or June 20-23, 2016 – Boston, MA


AgendaFor full agenda for both workshops, download the complete brochures on the event page at: www.productivityleanservices.com

Program bonus !Participants of the Advancing Lean Principles workshop receive the “Lean Service Guide” containing forms and checklists to aid in the application of Lean techniques in the Service environment, as outlined in this course.

PRODUCTIVITY LEAN SERVICES INC. 375 Bridgeport Avenue, 3rd Floor Shelton, CT 06484 PHONE: (203) 225-0451 / (800) 966-5423 www.productivityleanservices.com


OBJECTIVES During this four -day event, you will gain a thorough understanding of:– How to link Lean initiatives to your company’s strategic goals.– The different phases of Lean deployment, from setting

the foundation to building a comprehensive, strategic Lean operations system.

– Lean’s impact on business improvement -- from implementation in the sales, marketing, IT, finance, and HR functions.

– How efficient flow and performance management focuses teams on key initiatives that link to corporate strategy.

– The value stream approach to improvement and how it can lead to breakthrough performance and profitability.

The lessons are taught using presentations, case studies, practical exercises, role playing and examples from actual service industry organizations.

Participants in this program will gain the knowledge, skill, and confidence to lead both the technical and cultural elements necessary to drive operational excellence throughout your organization.

MONDAY– Strategic thinking: linking corporate strategy to operational

excellence.– Hoshin Kanri: developing and deploying an organization-wide

strategic deployment system.– Overview of key approaches to operational excellence.– The Lean principles applied to service activities.

TUESDAY– Initial implementation steps and expected benefits.– OE application and its effect on strategic goals: – Presentation and analysis of actual case examples in Sales,

Marketing and R&D functions. – Lean deployment in finance and HR.

WEDNESDAY– Creating the Lean Management System: – The principles. – A practical approach to building the foundations

and developing an implementation plan.– Develop an HR strategy consistent with the Lean management

system: expected leadership behaviors, leadership standard work, compensation, recognition and rewarding programs.

– Lean leadership: changing behaviors to improve the corporate culture.

THURSDAY– How to increase strategic innovation from operational excellence:

practical examples of innovation steps.– Developing a dynamic business model: understand and review

the elements of the business model and link it to the strategic corporate goals.

– Reflection on the impact of operational excellence principles on the business model.




Who we are…

PRODUCTIVITY LEAN SERVICES We brought the Toyota Production System in the West! We were the first. Productivity Lean Services Inc. - A Division of Productivity Group 35 years of experience in Operational Excellence – Certifying Lean Managers since 2001

PRODUCTIVITY LEAN SERVICES INC. 375 Bridgeport Avenue, 3rd Floor - Shelton, CT 06484 / (203) 225-0451 – (800) 966-5423 / www.productivityleanservices.com

Leading Excellence in Service Industries


Please print. Copy this form for additional registrations.

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Payment Options: Payment must be received BEFORE the event. This event fills up quickly therefore we cannot confirm reservations until payment is received. Payment installments available. (This option includes a $150 processing fee.)

Registration Fee: $2,975.00 May 16-19, 2016 June 20-23, 2016 ENCLOSED IS MY CHECK FOR $ PAYABLE TO: PRODUCTIVITY INC., DRAWN ON A U.S. BANK.

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Cancellation Policy: Registrations may be transferred to another colleague without charge. To be considered for a refund, we must receive notice of cancellation in writing no later than 21 business days prior to the event. Cancellations received within 21 business days are subject to the full registration fee and money will be held on account for up to one year for use at a future workshop or conference. If no notification of cancellation is provided, registration fees will be forfeited. There is a $200 processing fee for all cancellations. On rare occasions, circumstances may make it necessary to cancel or postpone an event. As such, we encourage attendees to book refundable/reusable airline tickets. We will not be responsible for incidental costs incurred by registrants.

By registering for this event, the registrant hereby acknowledges and agrees that any photographs or videos taken during the event may be used in marketing efforts, including but not limited to news and promotions (web/print) without compensation to the registrant. Note: Consultants and University Faculty are not permitted to attend.

PRODUCTIVITY LEAN SERVICES INC. 375 Bridgeport Avenue, 3rd Floor - Shelton, CT 06484 PHONE: (203) 225-0451 / (800) 966-5423 /

REGISTER ONLINE: www.productivityleanservices.com EMAIL: [email protected]

Leading Excellence in Service Industries




Other training available by Productivity Lean Services: Public events, in-house training and consulting.

INTRODUCTION TO LEAN PRINCIPLES IN THE SERVICE INDUSTRY

April 11-15, 2016 June 13-17, 2016 Boston, MA

In this 5-day workshop learn how to apply the fundamentals of operational excellence in service industries or to administrative and service functions of any organization.

LEAN MANAGER CERTIFICATION FOR SERVICES

Designed to develop critical thinkers with lean skills, this 3-week (non-consecutive) fully-accredited program teaches service industry professionals how to achieve sustainable improvement in organizational performance and capability.

Co-developed and held on the campus of The Ohio State University, this program begins February 8, 2016.


AERONAUTICS AND ELECTRONICS / AT&T INC. / ATI / THE BOEING CO. / HONEYWELL/ALLIEDSIGNAL / JEPPESON / INTEL CORP. /

PRATT WHITNEY/UTC / WEIR / AUTOMOTIVE / AMERICAN HONDA MOTOR INC. / AUTOLIV INC. / FORD MOTOR CO. / MIBA BEARINGS

US LLC / TENNECO, INC. / CHEMICALS / AIR PRODUCTS AND CHEMICALS, INC. / ARKEMA / CECA / JOHNSON MATTHEY PLC / KMG

CHEMICALS, INC. / RHODIA / HOECHST CELEANESE / SERVICES / BNP PARIBAS / ARVAL / GROUPAMA / CAISSE D’EPARGNE /

SPB / GOODYEAR DUNLOP SERVICES / ENGINEERING AND CONSTRUCTION / AMERICAN WOODMARK CORP. / CERTAINTEED

CORP. / JACOBS ENGINEERING GROUP INC. / JELD-WEN, INC. / OLDCASTLE BUILDING ENVELOPE / CONSUMER PRODUCTS /

ACCESS BUSINESS GROUP LLC / ACUSHNET COMPANY / ADIDAS GROUP / AVERY DENNISON CORP. / GANNETT NJ MEDIA GROUP

/ H&H COLOR LAB / KIMBERLY-CLARK CORP. / LEK INC. / PROCTER & GAMBLE/DURACELL / QUAD/GRAPHICS, INC. / RECKITT

BENCKISKER PLC / FOOD AND BEVERAGES / ANHEUSER-BUSCH COMPANIES, INC. / BARBER FOODS / CALIFORNIA NATURAL

PRODUCTS / DEL MONTE FOODS INC. / E&J GALLO WINERY / GENERAL MILLS, INC. / GROUPE AOSTE / HERSHEY FOODS CORP.

/ MILLERCOORS LLC / PARAMOUNT CITRUS / QUANTUM FOODS LLC / T. MARZETTI COMPANY / THE COCA COLA COMPANY / THE

SCHWAN FOOD COMPANY / PRODUCTION OF CAPITAL GOODS / AEROQUIP CORP. / A.O. SMITH CORP. / BERRY PLASTICS CORP. /

DEERE & COMPANY / EMERSON ELECTRIC CO. / HIGH INDUSTRIES INC. / JOHNSON CONTROLS INC. / LANCASTER CONSORTIUM /

PIRELLI CABLES AND SYSTEMS / SNAP-ON INC. / STANLEY BLACK & DECKER / THE UNITED STATES MINT / POCLAIN HYDRAULICS /

METALS AND ORES / ALCOA INC. / BARRICK GOLD / IMERYS / IMC GLOBAL/SEARLES / KAISER ALUMINUM CORP. / RISDON

INTERNATIONAL CORP. / CORUS / OIL AND GAS INDUSTRY / BP AMOCO / EXXON MOBIL CORP. / MARATHON OIL CORP. / SUNCOR

ENERGY, INC. / SUNOCO, INC. / PHARMACEUTICALS AND HEALTHCARE / BOSTON SCIENTIFIC CORP. / GENENTECH, INC. / H.U.G.

GENÈVE / IPSEN PHARMA / PFIZER - FAREVA / ETHYPHARM / MERIAL …

PRODUCTIVITY LEAN SERVICES INC. 375 Bridgeport Avenue, 3rd Floor - Shelton, CT 06484 PHONE: (203) 225-0451 / (800) 966-5423 /

REGISTER ONLINE: www.productivityleanservices.com EMAIL: [email protected]

PRODUCTIVITY INC

SHELTON CT

PRODUCTIVITY LATIN AMERICA

MONTERREY

PRODUCTIVITY INNOVATION

LONDON - GENEVA

PRODUCTIVITY EUROPE

PARIS – LYON

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ADVANCING LEAN PRINCIPLES IN THE SERVICE INDUSTRY · advancing lean principles in the service industry ... advancing lean principles in the service ... access business group llc