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ACI WorldReport
News and events from the voice of the worldrsquos airports
Infographic Policy Brief Airport ownership economic regulation and financial performance - Page 24
ICAOs Aerodrome Design and Operations Panel approves important amendments to Annex 14 - Page 12
ACI World800 Rue du Square Victoria
Suite 1810 PO Box 302Montreal QuebecH4Z 1G8 Canada
Tel +1 514 373 1200Fax +1 514 373 1201
wwwaciaero
~ Page 8
Working together to optimize airport capacity utilization - Page 4
DECEMBER 2016
Mumbai International AirportThe gateway to India
2 DECEMBER 2016
Airports Council International
ACI Latin AmericandashCaribbean
ACI North America
ACI AfricaACI Asia-Pacific
Follow us on social media Contact us at
ACI EUROPE
ACI World800 Rue du Square Victoria
Suite 1810 PO Box 302Montreal QuebecH4Z 1G8 Canada
Tel +1 514 373 1200Fax +1 514 373 1201
wwwaciaero
Click on the map to visit an ACI regional website
3ACI WORLD REPORT
CONTENTS
ACI World Report bull December 2016
Brent TaylorManager Digital Marketing and Communicationsbtayloraciaero
Sabrina GuerrieriManager Communicationssguerrieriaciaero
Editors
Message from Angela Gittens
4 Working together to optimize airport capacity utilization
ACI Sound Bites
6 Quotes from ACIs Regional Heads
Mumbai International Airport
8 At the height of growth
Safety
12 ICAOs Aerodrome Design and Operations Panel approves important amendments to Annex 14
28 ICAOs Traveller Identification Programme Symposium
Facilitation amp IT
Economics
24
Airport Service Quality
32 Salt Lake City International Airport makes customer service more accessible
ACI Latin America-Caribbean
44
ACI Africa
50
Security
18
36
54 ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
ACI Asia-Pacific
58A busy week in aviation security calendar
Infographic Policy Brief Airport ownership economic regulation and financial performance
First ACI Africa Safety Awards presented to African airports
Angelika JoachimowiczAssistant Manager Communicationsajoachimowiczaciaero
ACI Global Training photo gallery
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
16
Best practice for screening of insulin pumps22
Airport Beacons Recommended Practice now available
30
Interview series Celebrating the 10th anniversary of ACIs Airport Service Quality programme
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
World Business Partners
60 ACI welcomes new World Business Partners
Regional World Business Partner contacts64
4 DECEMBER 2016
Message from Angela Gittens Director General ACI World
Working together to optimize airport capacity utilization
Dear Colleagues
The growth of air transport has led to increased congestion both at airports and in the airspace As reported in the latest ACI World Airport Traffic Forecast 2016ndash2040 traffic growth will exacerbate the current level of congestion at several airports This is especially the case for emerging markets such as those in Latin America and Asia-Pacific where an increasing number of airports will experience capacity challenges similar to their competitors in Europe and North America
Worldwide around 300 airports are directly affected by airport coordination meaning that a slot allocation process needs to be imposed or voluntarily applied It is in the best interest of airport operators and the communities they serve to promote efficiency in the allocation and use of the capacity that they build maintain and operate taking
into consideration the application of local rules to respond to the specificities of each airport We can all appreciate that airport infrastructure is a limited resource yet airport operators have historically had little or no influence on the decision-making with respect to slot allocations
In 2015 ACI started a new initiative to represent at the World level the interest of airports in this regard by urging States to facilitate more effective engagement by all stakeholders including airport operators to improve industry guidance on slot allocation that takes national interests and drivers of economic benefit into account such as accommodating new entrants to drive trade and tourism
The first stepping stone of our new initiative was laid when the ACI World Governing Board established an Expert Group on Slots (EGS) to gather knowledge and pursue cooperation with slot coordinators and their associationmdashthe Worldwide Airport Coordinators Group The EGS is composed of experts nominated by ACI Regions and meets twice a year coinciding with the International Air Transport Associationrsquos (IATA) bi-annual Slot Conference
The EGSrsquo first meeting in June 2015 led to the development of a Policy Paper and Resolution that were passed at the 25th meeting of the ACI World General
5ACI WORLD REPORT
Assembly on 1 September 2015 in Panama City Panama The Resolution resolved to urge stakeholders to accept ACI and its member airport operatorsrsquo involvement in slot allocation policy and guidelines recognise airport operators as significant players in local rules for slot allocation to suit the needs of the individual airport and its users seek amendment of the definition of a slot and promote transparency and efficiency in slot allocation processes and practices worldwide as well as consider new allocation methods
The efforts of the EGS were brought to the 39th Session of the ICAO Triennial Assembly this past SeptemberOctober The Assembly elected the Council of 36 States approved ICAOrsquos budget for 2017ndash2019 and set the international regulatory framework for civil aviation by approving a series of resolutions
One of these was a joint paper made by ACI and IATA to conduct a strategic review of the Worldwide Slot Guidelines As well ACI put forth a
Working Paper (231) with an additional recommendation for a panel to evaluate the potential benefits of alternative capacity allocation methods for airport slots The Assembly also agreed that the process must ensure transparency certainty consistency fairness and non-discrimination as well as remain globally harmonized
The next EGS meeting will take place in February 2017 in San Francisco USA ACI looks forward to working collaboratively with IATA other industry stakeholders and States to develop a more effective slot allocation process which will contribute to achieving a more sustainable industry
Angela Gittens Director General ACI World
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
2 DECEMBER 2016
Airports Council International
ACI Latin AmericandashCaribbean
ACI North America
ACI AfricaACI Asia-Pacific
Follow us on social media Contact us at
ACI EUROPE
ACI World800 Rue du Square Victoria
Suite 1810 PO Box 302Montreal QuebecH4Z 1G8 Canada
Tel +1 514 373 1200Fax +1 514 373 1201
wwwaciaero
Click on the map to visit an ACI regional website
3ACI WORLD REPORT
CONTENTS
ACI World Report bull December 2016
Brent TaylorManager Digital Marketing and Communicationsbtayloraciaero
Sabrina GuerrieriManager Communicationssguerrieriaciaero
Editors
Message from Angela Gittens
4 Working together to optimize airport capacity utilization
ACI Sound Bites
6 Quotes from ACIs Regional Heads
Mumbai International Airport
8 At the height of growth
Safety
12 ICAOs Aerodrome Design and Operations Panel approves important amendments to Annex 14
28 ICAOs Traveller Identification Programme Symposium
Facilitation amp IT
Economics
24
Airport Service Quality
32 Salt Lake City International Airport makes customer service more accessible
ACI Latin America-Caribbean
44
ACI Africa
50
Security
18
36
54 ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
ACI Asia-Pacific
58A busy week in aviation security calendar
Infographic Policy Brief Airport ownership economic regulation and financial performance
First ACI Africa Safety Awards presented to African airports
Angelika JoachimowiczAssistant Manager Communicationsajoachimowiczaciaero
ACI Global Training photo gallery
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
16
Best practice for screening of insulin pumps22
Airport Beacons Recommended Practice now available
30
Interview series Celebrating the 10th anniversary of ACIs Airport Service Quality programme
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
World Business Partners
60 ACI welcomes new World Business Partners
Regional World Business Partner contacts64
4 DECEMBER 2016
Message from Angela Gittens Director General ACI World
Working together to optimize airport capacity utilization
Dear Colleagues
The growth of air transport has led to increased congestion both at airports and in the airspace As reported in the latest ACI World Airport Traffic Forecast 2016ndash2040 traffic growth will exacerbate the current level of congestion at several airports This is especially the case for emerging markets such as those in Latin America and Asia-Pacific where an increasing number of airports will experience capacity challenges similar to their competitors in Europe and North America
Worldwide around 300 airports are directly affected by airport coordination meaning that a slot allocation process needs to be imposed or voluntarily applied It is in the best interest of airport operators and the communities they serve to promote efficiency in the allocation and use of the capacity that they build maintain and operate taking
into consideration the application of local rules to respond to the specificities of each airport We can all appreciate that airport infrastructure is a limited resource yet airport operators have historically had little or no influence on the decision-making with respect to slot allocations
In 2015 ACI started a new initiative to represent at the World level the interest of airports in this regard by urging States to facilitate more effective engagement by all stakeholders including airport operators to improve industry guidance on slot allocation that takes national interests and drivers of economic benefit into account such as accommodating new entrants to drive trade and tourism
The first stepping stone of our new initiative was laid when the ACI World Governing Board established an Expert Group on Slots (EGS) to gather knowledge and pursue cooperation with slot coordinators and their associationmdashthe Worldwide Airport Coordinators Group The EGS is composed of experts nominated by ACI Regions and meets twice a year coinciding with the International Air Transport Associationrsquos (IATA) bi-annual Slot Conference
The EGSrsquo first meeting in June 2015 led to the development of a Policy Paper and Resolution that were passed at the 25th meeting of the ACI World General
5ACI WORLD REPORT
Assembly on 1 September 2015 in Panama City Panama The Resolution resolved to urge stakeholders to accept ACI and its member airport operatorsrsquo involvement in slot allocation policy and guidelines recognise airport operators as significant players in local rules for slot allocation to suit the needs of the individual airport and its users seek amendment of the definition of a slot and promote transparency and efficiency in slot allocation processes and practices worldwide as well as consider new allocation methods
The efforts of the EGS were brought to the 39th Session of the ICAO Triennial Assembly this past SeptemberOctober The Assembly elected the Council of 36 States approved ICAOrsquos budget for 2017ndash2019 and set the international regulatory framework for civil aviation by approving a series of resolutions
One of these was a joint paper made by ACI and IATA to conduct a strategic review of the Worldwide Slot Guidelines As well ACI put forth a
Working Paper (231) with an additional recommendation for a panel to evaluate the potential benefits of alternative capacity allocation methods for airport slots The Assembly also agreed that the process must ensure transparency certainty consistency fairness and non-discrimination as well as remain globally harmonized
The next EGS meeting will take place in February 2017 in San Francisco USA ACI looks forward to working collaboratively with IATA other industry stakeholders and States to develop a more effective slot allocation process which will contribute to achieving a more sustainable industry
Angela Gittens Director General ACI World
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
3ACI WORLD REPORT
CONTENTS
ACI World Report bull December 2016
Brent TaylorManager Digital Marketing and Communicationsbtayloraciaero
Sabrina GuerrieriManager Communicationssguerrieriaciaero
Editors
Message from Angela Gittens
4 Working together to optimize airport capacity utilization
ACI Sound Bites
6 Quotes from ACIs Regional Heads
Mumbai International Airport
8 At the height of growth
Safety
12 ICAOs Aerodrome Design and Operations Panel approves important amendments to Annex 14
28 ICAOs Traveller Identification Programme Symposium
Facilitation amp IT
Economics
24
Airport Service Quality
32 Salt Lake City International Airport makes customer service more accessible
ACI Latin America-Caribbean
44
ACI Africa
50
Security
18
36
54 ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
ACI Asia-Pacific
58A busy week in aviation security calendar
Infographic Policy Brief Airport ownership economic regulation and financial performance
First ACI Africa Safety Awards presented to African airports
Angelika JoachimowiczAssistant Manager Communicationsajoachimowiczaciaero
ACI Global Training photo gallery
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
16
Best practice for screening of insulin pumps22
Airport Beacons Recommended Practice now available
30
Interview series Celebrating the 10th anniversary of ACIs Airport Service Quality programme
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
World Business Partners
60 ACI welcomes new World Business Partners
Regional World Business Partner contacts64
4 DECEMBER 2016
Message from Angela Gittens Director General ACI World
Working together to optimize airport capacity utilization
Dear Colleagues
The growth of air transport has led to increased congestion both at airports and in the airspace As reported in the latest ACI World Airport Traffic Forecast 2016ndash2040 traffic growth will exacerbate the current level of congestion at several airports This is especially the case for emerging markets such as those in Latin America and Asia-Pacific where an increasing number of airports will experience capacity challenges similar to their competitors in Europe and North America
Worldwide around 300 airports are directly affected by airport coordination meaning that a slot allocation process needs to be imposed or voluntarily applied It is in the best interest of airport operators and the communities they serve to promote efficiency in the allocation and use of the capacity that they build maintain and operate taking
into consideration the application of local rules to respond to the specificities of each airport We can all appreciate that airport infrastructure is a limited resource yet airport operators have historically had little or no influence on the decision-making with respect to slot allocations
In 2015 ACI started a new initiative to represent at the World level the interest of airports in this regard by urging States to facilitate more effective engagement by all stakeholders including airport operators to improve industry guidance on slot allocation that takes national interests and drivers of economic benefit into account such as accommodating new entrants to drive trade and tourism
The first stepping stone of our new initiative was laid when the ACI World Governing Board established an Expert Group on Slots (EGS) to gather knowledge and pursue cooperation with slot coordinators and their associationmdashthe Worldwide Airport Coordinators Group The EGS is composed of experts nominated by ACI Regions and meets twice a year coinciding with the International Air Transport Associationrsquos (IATA) bi-annual Slot Conference
The EGSrsquo first meeting in June 2015 led to the development of a Policy Paper and Resolution that were passed at the 25th meeting of the ACI World General
5ACI WORLD REPORT
Assembly on 1 September 2015 in Panama City Panama The Resolution resolved to urge stakeholders to accept ACI and its member airport operatorsrsquo involvement in slot allocation policy and guidelines recognise airport operators as significant players in local rules for slot allocation to suit the needs of the individual airport and its users seek amendment of the definition of a slot and promote transparency and efficiency in slot allocation processes and practices worldwide as well as consider new allocation methods
The efforts of the EGS were brought to the 39th Session of the ICAO Triennial Assembly this past SeptemberOctober The Assembly elected the Council of 36 States approved ICAOrsquos budget for 2017ndash2019 and set the international regulatory framework for civil aviation by approving a series of resolutions
One of these was a joint paper made by ACI and IATA to conduct a strategic review of the Worldwide Slot Guidelines As well ACI put forth a
Working Paper (231) with an additional recommendation for a panel to evaluate the potential benefits of alternative capacity allocation methods for airport slots The Assembly also agreed that the process must ensure transparency certainty consistency fairness and non-discrimination as well as remain globally harmonized
The next EGS meeting will take place in February 2017 in San Francisco USA ACI looks forward to working collaboratively with IATA other industry stakeholders and States to develop a more effective slot allocation process which will contribute to achieving a more sustainable industry
Angela Gittens Director General ACI World
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
4 DECEMBER 2016
Message from Angela Gittens Director General ACI World
Working together to optimize airport capacity utilization
Dear Colleagues
The growth of air transport has led to increased congestion both at airports and in the airspace As reported in the latest ACI World Airport Traffic Forecast 2016ndash2040 traffic growth will exacerbate the current level of congestion at several airports This is especially the case for emerging markets such as those in Latin America and Asia-Pacific where an increasing number of airports will experience capacity challenges similar to their competitors in Europe and North America
Worldwide around 300 airports are directly affected by airport coordination meaning that a slot allocation process needs to be imposed or voluntarily applied It is in the best interest of airport operators and the communities they serve to promote efficiency in the allocation and use of the capacity that they build maintain and operate taking
into consideration the application of local rules to respond to the specificities of each airport We can all appreciate that airport infrastructure is a limited resource yet airport operators have historically had little or no influence on the decision-making with respect to slot allocations
In 2015 ACI started a new initiative to represent at the World level the interest of airports in this regard by urging States to facilitate more effective engagement by all stakeholders including airport operators to improve industry guidance on slot allocation that takes national interests and drivers of economic benefit into account such as accommodating new entrants to drive trade and tourism
The first stepping stone of our new initiative was laid when the ACI World Governing Board established an Expert Group on Slots (EGS) to gather knowledge and pursue cooperation with slot coordinators and their associationmdashthe Worldwide Airport Coordinators Group The EGS is composed of experts nominated by ACI Regions and meets twice a year coinciding with the International Air Transport Associationrsquos (IATA) bi-annual Slot Conference
The EGSrsquo first meeting in June 2015 led to the development of a Policy Paper and Resolution that were passed at the 25th meeting of the ACI World General
5ACI WORLD REPORT
Assembly on 1 September 2015 in Panama City Panama The Resolution resolved to urge stakeholders to accept ACI and its member airport operatorsrsquo involvement in slot allocation policy and guidelines recognise airport operators as significant players in local rules for slot allocation to suit the needs of the individual airport and its users seek amendment of the definition of a slot and promote transparency and efficiency in slot allocation processes and practices worldwide as well as consider new allocation methods
The efforts of the EGS were brought to the 39th Session of the ICAO Triennial Assembly this past SeptemberOctober The Assembly elected the Council of 36 States approved ICAOrsquos budget for 2017ndash2019 and set the international regulatory framework for civil aviation by approving a series of resolutions
One of these was a joint paper made by ACI and IATA to conduct a strategic review of the Worldwide Slot Guidelines As well ACI put forth a
Working Paper (231) with an additional recommendation for a panel to evaluate the potential benefits of alternative capacity allocation methods for airport slots The Assembly also agreed that the process must ensure transparency certainty consistency fairness and non-discrimination as well as remain globally harmonized
The next EGS meeting will take place in February 2017 in San Francisco USA ACI looks forward to working collaboratively with IATA other industry stakeholders and States to develop a more effective slot allocation process which will contribute to achieving a more sustainable industry
Angela Gittens Director General ACI World
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
5ACI WORLD REPORT
Assembly on 1 September 2015 in Panama City Panama The Resolution resolved to urge stakeholders to accept ACI and its member airport operatorsrsquo involvement in slot allocation policy and guidelines recognise airport operators as significant players in local rules for slot allocation to suit the needs of the individual airport and its users seek amendment of the definition of a slot and promote transparency and efficiency in slot allocation processes and practices worldwide as well as consider new allocation methods
The efforts of the EGS were brought to the 39th Session of the ICAO Triennial Assembly this past SeptemberOctober The Assembly elected the Council of 36 States approved ICAOrsquos budget for 2017ndash2019 and set the international regulatory framework for civil aviation by approving a series of resolutions
One of these was a joint paper made by ACI and IATA to conduct a strategic review of the Worldwide Slot Guidelines As well ACI put forth a
Working Paper (231) with an additional recommendation for a panel to evaluate the potential benefits of alternative capacity allocation methods for airport slots The Assembly also agreed that the process must ensure transparency certainty consistency fairness and non-discrimination as well as remain globally harmonized
The next EGS meeting will take place in February 2017 in San Francisco USA ACI looks forward to working collaboratively with IATA other industry stakeholders and States to develop a more effective slot allocation process which will contribute to achieving a more sustainable industry
Angela Gittens Director General ACI World
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
6 DECEMBER 2016
ACI Sound BitesQUOTES FROM ACIrsquos REGIONAL HEADS
ldquoAs part of the 25th ACI Africa General Assembly ACI Africa recognized members with the presentation of the first ever Safety Awards Paying tribute to excellence and professionalism in the management of aerodrome safety ACI Africa celebrated the successes of its members and we look forward to continuing the Safety Awards in the coming yearsrdquo ~ Ali Tounsi Secretary General ACI Africa
ldquoThe complexity of aviation security has been intensely debated and analyzed since the terrorist attacks at Brussels and Istanbul-Atatuumlrk airports To further advance the debatemdashits function its challenges and boundaries its regulatory and wider social implicationsmdashthe Security amp Crisis Management Special Summit held in Brussels last month presented by ACI EUROPE and our region provided the perfect platform for this occasion As well we spared no effort on improving our membersrsquo aviation security through the APEX in Security programme with the completion of pilot reviews at Denpasar and Balikpapan airports in Indonesia in Novemberrdquo ~ Patti Chau Regional Director ACI Asia-Pacific
ldquoI congratulate President-Elect Trump on his election to be our next president I appreciate his recognition that improving infrastructure should be a top priority for the United States A modernized infrastructure promotes economic growth and secures our position as leaders in the global marketplace It is imperative that we address the more than $75 billion in airport infrastructure needs to meet the growing demands of passengers and keep our industry from falling behind US airports alone contribute more than $11 trillion to the global economy and support nearly 10 million jobs Airports stand ready to work with the new administration and the new Congress to modernize our nationrsquos airport infrastructure provide effective security and enhance the overall travel experiencerdquo ~ Kevin Burke President and CEO ACI North America
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport system Over the last 25 years the airport industry in Latin America and the Caribbean have seen widespread transformations marked by the processes of airport concessions The participation of private capital particularly in recent years has enabled States to modernize and expand their infrastructure capacity to sustain the growth of passenger and cargo trafficrdquo ~ Javier Martinez Director General ACI Latin America-Caribbean
ldquoWhether we like it or not governments in Europe are neither interested nor able to invest in large airport infrastructure these days They expect us to do the job ourselves or leverage private investment to do so This means that Europersquos airports have become businesses in their own right Nearly half of the airports in the EU now have private shareholders up from just 23 back in 2010 This business transformation has allowed large- and medium-sized airports to keep investing in modernizing and developing their facilities thereby boosting airport capacity quality and connectivitymdashall this without weighting on national budgets and ultimately taxpayersrdquo ~ Augustin de Romanet President of ACI EUROPE and President amp CEO of Groupe ADP
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
15Save
on 2017 courses
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
8 DECEMBER 2016
MUMBAI INTERNATIONAL AIRPORT
Mumbai International Airport At the height of growth
Mumbai is the financial and commercial capital of India contributing more than 6 to Indiarsquos GDP With the growing business and tourism opportunities in the region Chhatrapati Shivaji International Airport (CSIA) located in Mumbai is the gateway to India It is the second-busiest airport in South Asia and handles an impressive 186 of all air traffic in India
Despite being the most operationally challenged city airport in the world efforts have been made to enhance the passenger experience at CSIA by providing state-of-the art facilities In fact CSIA was ranked the number one airport globally in the 25ndash40 million passengers per year category by ACIrsquos Airport Service Quality (ASQ) programme this yearmdashproof positive that passenger satisfaction is high at CSIA Mumbai International Airport Pvt Ltd (MIAL) the operator of CSIA has always focused on its vision ldquoto be one of the
worldrsquos best airportsrdquo and to be ldquothe pride of Mumbairdquo by consistently delighting its customers
Key statistics
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South including a huge catchment area covering Western Central and Southern India CSIA has 29 catchment airports within a 45- to 150-minute flying time With some 190 flights daily CSIA facilitated the transfer of 912 million passengers in FY 2015ndash16 representing growth of 10 compared to the previous year
CSIA currently has an extensive network which takes passengers to over 88 domestic
By Rajeev Jain Chief Executive Officer Mumbai International Airport
The new integrated Terminal 2 at Chhatrapati Shivaji International Airport in Mumbai
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
9ACI WORLD REPORT
and international destinations Moreover the airport has the scope to provide non-stop connectivity to major regions of the world including Asian destinations such as China the Philippines and Indonesia Australia North America and Europe The table below illustrates the traffic potential from Mumbai and its catchment to target unservedunderserved international markets
Leveraging strong airline partnerships
New airlines that have confirmed their plans to commence operations from Mumbai in the weeks and months to come include RwandAir connecting Mumbai to Kigali and Guangzhou effective December 2016 (subject to timely government approvals) and Brussels Airlines connecting Mumbai to Brussels effective March 2017 Mega Maldives also plans to launch non-stop service between Mumbai and Maleacute in the coming months Air Canada has likewise confirmed its plans to operate nonstop operations between Mumbai and Toronto Moreover Air China has reinstated flights between Mumbai and Beijing effective this winter To encourage new routes CSIA has waived landing charges for the period of one year for airlines commencing new direct routes
In addition to these exciting new developments CSIA has always been a tourist-friendly airport In fact the airport won the National Tourism Award 2014ndash15 in its category acknowledging CSIArsquos contribution towards the promotion of tourism in the state of Maharashtra and throughout India at large
MUMBAI INTERNATIONAL AIRPORT
Countries
Average pax per day from Mumbai and its catchment area
growth rate compared to pre-vious year
Current non-stop daily flights from Mumbai
USA 10373 7 2 Day
Australia 1495 15 ndash
Canada 1055 7 ndash
China 983 11 ndash
Indonesia 796 18 ndash
South Africa 609 13 ndash
CIS countries 507 3 ndash
Philippines 313 18 ndash
Spain 298 30 ndash
Finland 290 27 ndash
traffic numbers based on earlier operations between Finland and Mumbai findings by Mumbai Airport Interna-tional Airport
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
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MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
10 DECEMBER 2016
The new integrated Terminal 2 at CSIA
CSIA is receiving accolades from all over the world for setting its own benchmark in its recent terminal infrastructure upgrade The state-of-the art new integrated Terminal 2 (T2) caters to both international and domestic carriers In addition T2 offers enhanced facilities and reduced connecting time for passengers With improved terminal infrastructure the declared International to International Minimum Connecting Time (MCT) has been successfully reduced from 75 minutes to 60 minutes and the airport also expects to reduce declared MCT for Domestic to International and International to Domestic connections
T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services including Pranaam GVK Guest Service a common lounge concept for first and business class passengers the Niranta airport transit hotel and lounge and Hotel Taj Santacruz located within the vicinity of the domestic terminal T2 is also home to Jaya He Indiarsquos largest public art programme
MUMBAI INTERNATIONAL AIRPORT
In FY 2015ndash16 CSIA welcomed 4167 million passengers representing growth of 137 compared to the previous year ----------------------
CSIArsquos catchment area Mumbairsquos strategic location makes CSIA an ideal airport to connect passengers from East to West or from North to South
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
11ACI WORLD REPORT
containing over 7000 pieces of art from every corner of India The impressive space is spread out over a 3-kilometer long stretch across all four levels of the terminal
A commitment to environmental sustainability
Sustainability has been the cornerstone of all projects undertaken at CSIA and the airport is quick to note that the various green initiatives it has implemented have helped in strengthening its core business functions Being an environmentally sensitive organization a series of measures have helped in bringing down the airportrsquos carbon emissions Although CSIA is a brown field airport located in the heart of the city MIAL enrolled voluntarily in ACIrsquos Airport Carbon Accreditation programme and is currently accredited at Level 3 - Optimization
In sync with the Government of Indiarsquos ambitious target of having 100 GW of solar power generation capacity by 2022 CSIA successfully implemented solar panels spread across five different locations at the T2 and Cargo terminals The panels which generate 1060 kWp representing 1 of the airportrsquos total energy requirements for a
year have been strategically positioned on the rooftops of the buildings for optimum utilization of space at the airport
CSIArsquos implementation of new technology is also focused on offering a superlative passenger experience In line with the airportrsquos vision of becoming a smart airport MIAL was the first airport operator in the country to introduce Common Use Self Service baggage tag service In addition to this the operator has introduced Indiarsquos first ever indoor navigation app featuring augmented reality in T2
The focus at CSIA continues to be maintaining and improving operational efficiency while at the same time providing an unparalleled passenger experience The iconic design features of the brand new T2mdashboth beautiful and functionalmdashare exemplary of this commitment Indeed traveling through CSIA evokes the distinct spirit of India forward-thinking while still paying homage to its past and perhaps most importantly ready to embrace growth and progress
---------------
For more information on Mumbai International Airport visit wwwcsiain
MUMBAI INTERNATIONAL AIRPORT
Chhatrapati Shivaji International Airportrsquos T2 enriches the passenger experience and creates an environment of hassle-free travel by offering innovative and world class facilities and services----------------
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
12 DECEMBER 2016
SAFETY
ICAOrsquos Aerodrome Design and Operations Panel approves important amendment to Annex 14
By David Gamper Won-Soon Park and Prisca Nkolo Safety and Technical Department ACI World
The second full meeting of the ICAO Aerodrome Design and Operations Panel (ADOP)mdashformerly the Aerodromes Panelmdashwas held in Montreal from 7 to 11 November It was attended by 46 participants from sixteen countries and six international organizations including ACI with new members from Singapore Switzerland South Africa and the US Proposed amendments to Annex 14 and guidance material were discussed The panel received progress reports on the assigned tasks since the last panel meeting in February 2015
A very significant proposed amendment to Annex 14 was discussed which concerns
the revision of the parameters governing aerodrome reference codes and the resulting design specifications Using a performance based approach that includes safety data and scientific studies the proposal would make wingspan the unique parameter for the aerodrome reference code letter Outer main gear wheel span (OMGWS) would be considered separately when relevant such as for runway width A study of aircraft design has indicated that the maximum OMGWS that needs to be allowed for is 15 m As a result the recommended runway width applying to 9ndash15 m OMGWS would become a minimum of 45 m whereas ICAO currently recommends a minimum 60 m width for
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
13ACI WORLD REPORT
Code F (14ndash16 m OMGWS or 65ndash80 m wingspan) Some other significant changes in minimum dimensions are
Runway shoulder width 75 m of paved shoulder for Codes D E and F for Code F airplanes with four engines a further 75 m unpaved shoulder should be prepared to resist jet blast and FOD ingestion
Runway strip width 140 m instead of 150 m half width for Codes 3 and 4 instrument runways (the most common case for ACI members)
Runway-taxiway separation 180 m instead of 190 m for Codes 3 and 4 instrument runways for Code F with the same reduction of 10 m in the separations for Codes C D and E
Taxiway width 23 m instead of 25 m for aircraft from 9 to 15 m OMGWS
Beneficial to the industry
The package would enter into effect at the end of 2018 but may be introduced
earlier in Europe It should bring benefits to all parts of the industry as it will improve airport capacity and efficiency Firstly the proposed amendment would give the possibility to ease certification of aerodromes which are non-compliant by a few meters and avoid very costly runway or taxiway relocation with savings in the billions of dollars per aerodrome
Secondly aerodrome operators would be able to accept large aircraft operations within existing infrastructure or with fewer major modifications thus reducing the cost of new capacity In terms of runways a 60 m wide runway costs approximately 20 more to build than a 45 m wide runway with 15 m paved shoulders For taxiways large aerodromes can have as much as 50 km or more of taxiways and the reduced pavement width will produce proportionate savings Annual maintenance costsmdashwhich as a rule of thumb are around 1 of construction costsmdashare also expected to be reduced proportionately to reductions in the area of paved surfaces
Thirdly airlines unable to operate larger airplanes at some airports due to regulatory
SAFETY
ACI congratulates the retiring Rapporteurs of the Airport Pavement Expert Group Mr Serge Le Cunff (France) and of the Aerodrome Design Working Group Mr George Legarreta (USA)------------------
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
14 DECEMBER 2016
restrictions would have greater opportunities to deploy their fleet and therefore open new routes
Fourthly aerodrome operators would be able to reduce operational restrictions such as designated taxi routes for large aircraft which can save taxi time and increase capacity
Task forces and working groups
In related news the OLS task force is developing a new concept for Obstacle Limitation Surfaces using aircraft approach speed categories instead of the aeroplane reference field length This concept shows promise and should both ensure consistency with aircraft capabilities and improve airport efficiency It will be matured and then socialized
The Friction Task Force (FTF) proposed amendments to ICAO guidance on assessment and reporting of runway surface conditions to facilitate the introduction of a globally-harmonized reporting format in 2020 It will be familiarized to stakeholders through training programmes and workshops provided by ICAO in cooperation with ACI
Various working groups were assigned the task of updating or developing guidance material One significant achievement is the revision of the Aerodrome Design Manual Part 3 - Pavements which is completed and ready for publication The Airport-Collaborative Decision Making (A-CDM) Working Group has now completed a draft manual to be published by the end of this year Guidance material has also been produced on Autonomous Runway Incursion Warning Systems (ARIWS) for the Aerodrome Design Manual Part 4 - Visual Aids to complement the new provisions introduced this year in the new edition of Annex 14
On ground handling a task force is working on a draft ICAO manual They presented the structure of the document which was accepted by the panel The Visual Aids Working Group (VAWG)
has been working on four tasks visual aids for daynight and all weather operations surface management including prevention of runway incursions use of LED technology in visual aids and RVR inconsistency
The Heliport design working group (HDWG) also proposed an amendment to Annex 14 Vol II mostly related to physical characteristics Impact assessment and guidance material to support those changes are expected in 2017
The RFF working group is working closely with the Flight Operations Panel on a proposal for rescue and fire-fighting provisions for general aviation and all cargo aerodromes in Annex 14 Vol I with completion expected during the fourth quarter of 2017
The PANS-Aerodromes Part 1 is now applicable and Part 2 should be released in 2018 Due to the importance of operational issues it was decided that the PANS-Aerodromes study group (PASG) would become a working group under the panel and be responsible for developing all operations-related material for aerodromes not just the PANS
The progress of other ongoing work was reviewed including taxiway naming conventions airport master planning and aircraft arresting systemsThe consistent work done by all the working groups with ACI support will significantly contribute to improving safety and efficiency at airports
Note this report is an interpretation of the proceedings of the ADOP and does not indicate that any of these proposals have been approved by ICAO
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
NOW AVAILABLE FOR PURCHASE
For more information please visit wwwaciaeropublications
Safety Management Systems
HANDBOOKFirst Edition 2016
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
16 DECEMBER 2016
SAFETY
ACI participates in the update of the Aerodrome Design Manual Part 3 Pavements
By Prisca Nkolo Assistant Manager Airport Safety ACI World
ACI World has contributed to the update of the second edition of International Civil Aviation Organization (ICAO) DOC 9157 Part 3 - Pavements originally released in 1983 The document known more generally as the Aerodrome Design Manual (ADM) Part 3 was in urgent need of revision to include new developments in the pavement industry that have transpired since its first publication ICAO recognized the importance of updating such guidance and assigned the task to the ICAO Airport Pavement Expert Group (APEG)
previously known as the Pavement Subgroup (PSG)
Since 2014 the group has been working hard to develop a comprehensive and up-to-date document They finally achieved this task during their last meeting in September 2016 in Washington DC We particularly acknowledge the work of Jo Lary (Pavement Consultants Inc) World Business Partner representative on the World Safety and Technical Standing Committee who represented ACI on the
(from left)ICAO Airport Pavement Expert Group members Alice KrolPrisca NkoloDavid Brill Doug Johnson Michaeumll Broutin Cyril Fabre Yonglian Ding Serge Le-Cunff and John Cook
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
17ACI WORLD REPORT
PSG and contributed actively to the work on behalf of ACI
Major revisions
One significant change in the updated version of the ADM Part 3 is the replacement of the current ACN calculation Fortran code by a link to the new software called ICAO-ACN 10 which facilitates the calculation The link can be found at httpwwwicaointsafetyairnavigationPagesagaaspx
The updated document will also include a new chapter on structural criteria for unpaved surfaces This section only deals with unpaved shoulders RESAs and graded strips while unpaved runways are not addressed Such areas of an aerodrome may not be paved but are still expected to support the occasional passage of an aircraft The material provided is to be used as general guidance on how to design them
Best practices for States have been revised in the manual and France Russia the UK and the US provided their current practices for regulating overload operations Pavement design and evaluation techniques from France the UK and the US have also been updated and direct links to related documentation have been inserted
Future developments
The current ACN calculation procedure is based on obsolete pavement design methods namely the CBR method for flexible pavements and PCA method for rigid pavements Thus the APEG is developing a new ACN-PCN methodology to better address aircraft traffic trends using the latest design methods for
pavements now based on linear elastic and finite element analysesNew ACN numbers computed with the new calculation method may require reassessments of airport PCNs Because there is no prescribed guidance from ICAO on PCN calculation the APEG is currently working on a basic procedure based on linear elastic analysis The PCN procedure will also describe the steps to make the traffic mix equivalent to an aircraft using the Cumulative Damage Factor (CDF) concept
The new ACN-PCN method would be applicable in 2020 with a suitable transition period The APEG will organize workshops and training for the airport community for this significant change in the way pavement strength is evaluated and reported
-----------
For more information on ACIrsquos work in airport safety visit httpwwwaciaerosafety
SAFETY
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
18 DECEMBER 2016
SECURITY
A busy week in the aviation security calendar
By Nina Brooks Head Security ACI World
The 25th annual AVSEC World conference took place from 25ndash27 October 2016 in Kuala Lumpur Malaysia bringing together key industry and regulatory stakeholders to discuss challenges and work together to find solutions
Prior to the start of the conference the ACI World Security Standing Committee met alongside the ACI Regional Asia-Pacific Security Committee discussing strategy for key issues such as landside security and actively developing policies for ACIrsquos Policy Handbook
The AVSEC World conference kicked off with a welcome addresses from the principals from the International Civil Aviation Associ-ation (ICAO) the International Air Transport
Association (IATA) and ACI Issues such as security culture intelligence and informa-tion sharing and the need for a new global security plan were highlighted
Angela Gittens Director General of ACI World identified the need for greater col-laboration improved training and the im-plementation of a security culture through-out the airport environment Alexandre de Juniac IATArsquos Director General and CEO called aviation security ldquoa topic of critical importancemdashnot just to our industry but to the worldrdquo Dr Fang Liu Secretary General of ICAO pointed out that the UN Security Council Resolution 2309 highlights nationsrsquo responsibility to safeguard aviation against terrorist attacks and to ensure that inter-national standards keep pace with rapidly evolving threats
The ACI World Security Standing Committee with observers from the ACI Asia Pacific Regional Aviation Security Committee
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
19ACI WORLD REPORT
Moving into the keynote speeches Henrick Hololei Director General of DG MOVE noted that no country and no region should be left behind in line with ICAOrsquos motto YB Datorsquo Sri Tiong Lai Malaysiarsquos Minister of Transport highlighted the need for collaboration saying that ldquoas air passenger traffic rises so must our vigilance Safety and security are all the more important with the rise in terrorism and cyber threats It is our responsibility and duty in the aviation security community to work together to implement the necessary standards of security and ensure they are upheldrdquo
Day two started with an in-depth look at landside security including different perspectives on how it can be managed and possible solutions Alexis Long from Heathrow Airport advocated a practical approach saying that ldquowe donrsquot work for freedom to live like prisonersrdquo
A panel on integrated risk management followed with Mike Woodall from IATA
identifying the need to support others in the security community ldquoWe need to give them the tools and confidence to start creating timely evidence-based risk assessments that can be reviewed managed and implementedrdquo he said
Moving into the dual tracks of day two the whole spectrum of security was discussed including considerations for physical security technology building and process design intelligence and risk management Panel participants and presenters from airports included security experts from Aeroports de Paris Adelaide Airport Changi Airport and Copenhagen
The Capacity Building Panel looked at the need to improve security in developing countries and some of the programmes that are available for providing assistance Jennifer Sullivan from Toronto Pearson International Airport identified the need to ldquothink big act smallrdquo highlighting that everyone has a role to play
SECURITY
(from left) Alexandre de Juniac Director General and CEO IATA Dr Fang Liu Secretary General ICAO and Angela Gittens Director General ACI speaking at a press conference at AVSEC
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
20 DECEMBER 2016
SECURITY
The conference concluded with a set of workshops that enabled participants to leave with knowledge that they can implement in their own environment with workshops on the topics of Security in Airport Design Smart Security and Cyber Security
The week was rounded off by a lively two-day meeting of the Smart Security Management Group who shared experiences with new checkpoint technologies and processes in addition to planning for future trials and developments
-------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
Speakers on the Landside Security Panel reflect on the events of March 2016 in Brussels
Alan Tan from Changi Airport and current Chair of the World Security Standing Committee speaks about the use of CT equipment for screening
The ACI team celebrates a successful conference---------------
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
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MBA NBOMEL NTL
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ZAZ PDL MOL
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TRD
BUD KEF MXP
SJO MAN ZRH
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RGN
PPT
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LOP ICN
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GVA GIG YWG
VCP OVD BMA
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PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
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TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
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MJV
KEF
LED
SAT
DFW
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CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
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MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
2015 ACI Airport Key Performance Indicators
Global indicators for over 800 airports representing 71 of the worldrsquos passenger traffi c
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
Airport size (ie lt1 million passengers to gt40 million passengers)
Economic grouping (eg advanced economies emerging and developing economies BRICS etc)
Regulatory model
Geographic region
Ownership (ie public private
public-private partnership)
EXCEL DATASET AVAILABLE FOR PURCHASE
ACI-KPI-Report-AD-AEampF-01indd 1 21516 646 PM
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
22 DECEMBER 2016
SECURITY
Best practice for screening of insulin pumps
By Nina Brooks Head Security ACI World
As todayrsquos security screening professionals work tirelessly to keep the travelling public safe there is on occasion some confusion and variation of practices globally around the screening of insulin pumps at airport security checkpoints In this article we look at the is-sue and suggest how airports can help
Brief introduction to the insulin pump
An insulin pump is a small battery-operated device that delivers precise doses of rapid-acting insulin 24 hours a day to closely match a bodyrsquos needs The insulin pump has a com-partment that holds a reservoir that is filled with insulin which is then infused into the body through tubing and a cannula inserted under the skin The insulin pump must be constantly attached as disconnection causes blood sugars to rise and hyperglycaemia or ketoacidosis can rapidly develop which can quickly become a life-threatening emergency
Insulin pumps and airport security
Hospitals and insulin pump manufacturers advise that the electromagnetic radiation used by x-ray screening for carry-on or checked lug-gage and full-body airport scanners may inter-fere with the motors of insulin pumps result-ing in a potential impact on insulin delivery As a result these sources suggest that passen-
gers with insulin pumps should be subject to alternative security screening (for example via pat down or explosive trace detection meth-ods)
However diabetes organizations experts and affected passengers report that airport secu-rity officers are often unaware that passengers should not be asked to remove their insulin pump for screening nor should pumps be sub-jected to x-ray screening or full-body scanners This applies both to insulin pumps worn on the body or spares carried in hand baggage
Regulation
Some countries have provision in regulation for dealing with medical aids which allow for alternative screening methods such as a hand search or trace detection However procedures are not always well understood or implement-ed
The Airport Operators Association in the UK has advised passengers to notify security per-sonnel at the screening point of any medical screening requirements and ensure that they carry medical confirmation from their practi-tioner so that screening may be undertaken accordingly
Next steps
ACI World will bring this issue to the next Avia-tion Security Panel in 2017 requesting that it is highlighted to regulators and included in guidance material In the meantime we would ask that airports review their procedures with regard to the screening of medical equipment and ensure that screeners are well informed
--------------
For more information on ACIrsquos work in airport security visit wwwaciaerosecurity
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
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PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
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SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport
website wwwaciaeroapex bull email apexsafetyaciaero
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
24 DECEMBER 2016
ECONOMICS
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
25ACI WORLD REPORT
ECONOMICS
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
2015 ACI Airport Economics Report
GLOBAL INDICATORS
REPRESENTING 71 OF THE WORLDrsquoS
PASSENGER TRAFFIC
ANALYSES FOR OVER 800
AIRPORTS
Relevant statistics Superior decision-making
Better airports
AVAILABLE FOR PURCHASE NOW
wwwaciaeroPublicationsNew-Releases or +1 514-373-1243
In-depth analysis of air transport demand across the globe and in key emerging markets
Industry revenues (aeronautical and non-aeronautical) by source costs (operating and capital) and their evolution over time
ACI-EconomicsReport-AD-AEampF-01indd 1 21116 1121 AM
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
ACI Annual World Airport Traffic
2015DATASET
Data from over 2300 airports in more than 160 countries
EXCEL VERSION
AVAILABLE FOR PURCHASE NOW
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The ACI Annual World Airport Traffic dataset covers airport traffi c statistics for the 2015 and 2014 calendar years for over 2300 airports in more than 160 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements Data is presented by airport city country and region furthermore individual airport entries give international and domestic terminal breakdowns
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
28 DECEMBER 2016
FACILITATION AND IT
ICAOrsquos Traveller Identification Programme Symposium
By Jean-Seacutebastien Pard Manager Facilitation and IT ACI World
The 12th Traveller Identification Programme (TRIP) Symposium on machine readable travel documents (MRTDs) and traveller identification management took place at the ICAO Montreacuteal Headquarters from 15 to 17 November 2016
The symposium specifically addressed the need for States to further enhance the in-tegrity of the passport issuance process and promote robust identification management in order to maximize border security and facilitation benefits At this event speak-ers and facilitation experts policy makers practitioners and researchers many from relevant working groups of ICAO the Inter-national Organization for Standardization (ISO) and other international organizations provided useful insights and best practices
towards combating fraudulent activities verification of identity against breeder docu-ments and how to benefit from the diversity of technical innovations supporting aviation security
The ICAO TRIP strategy is closely linked with five elements of traveller identification and the border control inspection process These elements as ICAO states are
bull Evidence of identity ndash credible evidence of identity involving the tracing linkage and verification of identity against breeder docu-ments to ensure the authenticity of identity
bull MRTDs ndash the design and manufacture of standardized MRTDs including ePassports that comply with ICAO specifications
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
29ACI WORLD REPORT
bull Document issuance and control ndash process-es and protocols for document issuance by appropriate authorities to authorized hold-ers and controls to prevent theft tamper-ing and loss
bull Inspection systems and tools ndash inspec-tion systems and tools for the efficient and secure reading and verification of MRTDs including use of the ICAO Public Key Direc-tory (PKD) and
bull Interoperable applications ndash globally in-teroperable applications and protocols that provide for timely secure and reliable link-age of MRTDs and their holders to available and relevant data in the course of inspec-tion operations
An industry exhibition complemented the symposium and featured a wide range of products and services related to biometric identification travel document security ap-plications and border inspection systems During the symposium participants also had the chance to interact with suppliers and experts to discuss the latest available traveller identification technologies during solution-oriented workshops
-----------------
To find out more about the ICAO TRIP click here
For information on ACIrsquos work in airport IT visit wwwaciaeroairport-it
For information on ACIrsquos work in airport fa-cilitation visit wwwaciaerofacilitation
FACILITATION AND IT
Antoine Rostworowski Director Airport Customer Experience and Technology and Jean-Sebastien Pard Manager Facilitation and IT of ACI World are shown the latest innovations offered by exhibitor SICPA a global provider of secured identification traceability and authentication solutions and services
(from left) Ines Treno Media and Press Officer Vision Box Antoine Rostworowski Director Airport Customer Experience and Technology ACI World Alex Gerdts Regional Director Vision Box and Jean-Sebastien Pard Manager Facilitation and IT ACI World-------------
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
30 DECEMBER 2016
FACILITATION AND IT
Airport Beacons Recommended Practice now available
Serge Yonke Nguewo Senior Manager Facilitation and IT ACI World
ACI World is pleased to announce that the Airport Beacons Recommended Practice (RP) is now available This comprehensive document a joint initiative in collaboration with IATA and several other organizations is accessible at wwwaciaeroairport-it-doc-umentation
Many airports across the globe have de-ployed beacons and use them today for a variety of reasons largely because they of-fer an enhanced or more personalized user experience Beacons transmit a low-power signal that can be picked up by nearby Bluetooth-enabled mobile devices includ-ing smartphones Beacons themselves donrsquot collect data they broadcast short-range
signals that can be detected by apps on mobile devices in close proximity to the beacon
Beacons positioned near an airport secu-rity checkpoint for example might trigger an airline app to display a boarding pass A beacon next to a painting in a museum might signal the museumrsquos app to show information about the artist Retail store beacons can help users locate products or indicate on-sale items
Given that beacon technology will continue to evolve the Airport Beacons RP will be reviewed and updated on a regular basis A task force composed of permanent mem-
bers will be established to continuously review the RP document
The next logical step will be to setup the Beacons Registry in order to offer a standardized way to manage information related to airportsrsquo implemen-tation of this exciting new technology More information on ACIrsquos activity with regard to the Beacons Registry will appear in a future World Re-port edition
------------------------
To download the Airport Bea-cons RP click here
For more information on ACIrsquos work in airport IT visit httpwwwaciaeroairport-it
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Operations Diploma Programme
Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme
Airport Operations Diploma Programme
ACI - Airport Operations Diploma Programme (V5) 5 September 2013
DDAC0001 full page trim size 195mm (w) X 276mm (h)
Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports
Programme StructureThe Programme consists of three self-paced online courses
Airside Operations bull Terminal and Landside Operations bull Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame
To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero
For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS
The Programme is exclusively available ONLINE
DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
32 DECEMBER 2016
TRAINING
Salt Lake City International Airport makes customer service more accessible
Salt Lake City (SLC) International Airport welcomed veterans from across the United States in June this year for the 36th National Veterans Wheelchair Games (NVWG)
Co-presented by the Department of Veterans Affairs and the Paralyzed Veterans of America the NVWG is a rehabilitation and wheelchair sports programme empowering Veterans to live more active and healthy lives through wheelchair sports and recreation
Each summer veterans from across the United States travel to a new community hosting the NVWG and compete in 18 wheelchair sporting events while providing encouragement and mentoring for new veterans
Veterans participating in the Games educate newly disabled veterans on what is possible and those witnessing the events realize that limitations are only state of mind
The customer service challenge
The customer service challenge for SLC International Airport was to make the arrival and departure of more than 600 wheelchair athletes and their support crews as seamless as possible
Gary Bilbrey CM Airport Operations Manager responsible for Terminal and Landside Operations turned to Airports Council Internationalrsquos Online Learning Center to provide timely refresher training to his already highly-trained staff
Volunteers ready to welcome National Veterans Wheelchair Games athletes
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
33ACI WORLD REPORT
ldquoThe SLC Airport spent 10 months bringing together all of our tenants to plan for the NVWGrdquo Bilbrey said ldquoThe Disability Sensitivity Training module proved to be beneficial for all airport employees and provided customers with the assurance that Salt Lake City has an accessible airportrdquo
Fifty-one staff members were enrolled in the online Disability Sensitivity Training module which was developed in partnership with Open Doors Organization out of Chicago
Staff members were enrolled in the online course in May providing timely training prior to the arrival of the veterans in late June The training reminded staff of critical customer service elements when working with passengers with disabilities and reduced mobility
A host of benefits
The online programme allowed all 51 staff to be trained in a very short period of time and in a cost-effective manner The training could be rolled out quickly and easily just before the games to provide a mechanism to refresh and refocus staff at the right time
A key benefit from the course was the statistics provided by Open Doors Organization on the number of people in the United States with disabilities that travel
The 2015 survey commissioned by Open Doors Organization on the general travel habits and patterns of American adults (18 years and older) with disabilities found the following
bull About 70 percent of adults with disabilities (26 million people) travel at least once in a two-year period
bull They spend $173 billion on travel which is up from $136 billion in 2002
bull Most adults with disabilities travel with one or more adult family members friends or companions meaning that the actual economic impact is estimated to be at least
double or approximately $346 billion per annum
The feedback
ldquoThe disability sensitivity training we underwent was eye-opening in many waysrdquo said James Udall TerminalLandside Operations Supervisor ldquoIt helped me gain a better understanding of how people with disabilities go about their daily lives and how I can ensure their needs at the airport are met It also helped me to learn how to better interact with persons with disabilities in a respectful manner
ldquoBecause of the training I am better prepared to assist the public and identify any problems before they occurrdquo Udall added
The ACI Online Learning Centre would like to thank Gary Bilbrey of SLC International Airport for taking the time and effort to develop and share this article
More information
SLC International Airport is operated and managed by the Salt Lake City Department of Airports a department of Salt Lake City Corporation and currently serves more than 22 million passengers per year
For more information visit wwwslcairportcom
The Online Learning Centre was established by Airports Council International to provide online training services to the global airport industry For more information regarding any of the programmes mentioned in this case study or to learn more about the Online Learning Centre visit wwwolcaero or contact enrolmentsolcaero
TRAINING
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
The leading airport management and operations training provider
Get ConnectedJoin the network of ACI graduates from over 1800 member airports in 173 countries
Member airports that are ACI training centres or venues
ACCREDITED T R A I N I N GINSTITUTE
Better education Better professionals Better airports
Contact us todaytrainingaciaero
Please visit us atwwwaciaeroglobal-training
The above airport codes represent ACI Training Centres or venues
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
AVAILABLE FOR PURCHASE
CALL +1-514-373-1243 OR VISIT WWWACIAEROPUBLICATIONS TO PLACE YOUR ORDER TODAY
The WATF is disseminated in a standard EXCEL format Aggregate airport trafc gures are presented for total passengers (international and domestic) air cargo volumes (in metric tonnes) and aircraft movements Both absolute gures and compounded annual growth rates are presented over three time horizons which include short- medium- and long-term over the 2016ndash2040 period In addition to global forecasts regional forecasts are presented for Asia-Pacic Africa Europe Latin America-Caribbean Middle East and North America Airport trafc forecasts are also presented for major markets which consist of individualized national projections for over 90 countries
Short- medium- and long-term forecastsof air transport demand
ACI World AirportTraffic Forecasts(WATF) 2016ndash2040
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
36 DECEMBER 2016
TRAININGTRAINING
ACI Global Training photo gallery
Airport Collaborative Decision Making 3ndash7 October 2016 in Athens Greece
Airport Communications and Public Relations 3ndash7 October 2016 in San Francisco CA USA
GSN 3 Emergency Planning and Crisis Management 9ndash13 October 2016 in Amman Jordan
Capacity Enhancement and Resource Planning 10ndash12 October 2016 in Bucharest Romania
ACI-ICAO Aerodrome Certification 10ndash14 October 2016 in Montego Bay Jamaica
Aerodrome Safeguarding 11ndash13 October 2016 in Abu Dhabi UAE
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
37ACI WORLD REPORT
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
ACI-ICAO Airport User Charges 17ndash21 October 2016 in Montreal Canada
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Evaluacioacuten Y Gestioacuten De Riesgos De Seguridad Operacional 25ndash27 October 2016 in Panama City Panama
Capacity Enhancement and Resource Planning 26ndash28 October 2016 in Incheon South Korea
Airport Master Planning 24ndash28 October 2016 in Port of Spain Trinidad and Tobago
Accident and Incident Investigation 30 Octoberndash1 November 2016 in Doha Qatar
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
38 DECEMBER 2016
TRAININGTRAININGTRAINING
ACI Global Training photo gallery
GSN 4 Working with ICAO Annex 14 30 Octoberndash3 November 2016 in Amman Jordan-------------
Basic Airfield Operations 30 Octoberndash 3 November 2016 in Montego bay Jamaica-------------
Course categories
We have multiple training offerings in the following course categories
In-house training
ACI Global Training also provides training exclusively for your airport Courses can be select-ed from the current curriculum or be designed to meet the needs of your airport staff For more information contact us today at trainingaciaero
---------------------
For more information on ACI Global Training visit wwwaciaeroglobal-training
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports
bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance
All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations
Programme Structure
Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma
GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe
GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma
Register for a GSN course today
Do you have the right competencies to be anairport safety professional
Advance your career with the GSN Diploma Programme
bull GSN 1 - Safety Management Systems
bull GSN 2 - Airside Safety and Operations
bull GSN 3 - Emergency Planning and Crisis Management
bull GSN 4 - Working with Annex 14
bull GSN 5 - Advanced Safety Management Systems
bull GSN 6 - Aerodrome Auditing and Compliance
The leading airport management and operations education provider
Global Safety Network (GSN) Diploma Programme
trainingaciaero
httpwwwaciaeroGlobal-Training
+1 514-373-1200
To find out more information please contact us at
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
40 DECEMBER 2016
ACI Global Training feature coursesOnline - Airport Environmental Management This course investigates the principles of sustainable development and environmental management It covers the key environmental impacts associated with airport operations and growth the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System (EMS) at your airport Read More
Dates Location MemberWBP price Non-member price6 February - 17 March
2017 Montreal Quebec
US$1680 US$2500
GSN 5 - Advanced Safety Management Systems This course takes an in depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS It also explains how to implement and improve Safety Management through Safety Monitoring Training and Documentation Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Safety Management Systems (SMS) ImplementationThis course provides participants with the necessary knowledge and skills to plan develop and implement a Safety Management System (SMS) and ensure on-going compliance with the ICAO Safety SARPs Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Dublin Ireland US$1680 US$2500
Airport Master PlanningConsistent with the objectives and orientations set out in the airportrsquos Business Plan the course emphasizes the opportunities available to enhance airport capacity in a cost-effective timely and sustainable manner Read More
Dates Location MemberWBP price Non-member price
20mdash24 February 2017 Incheon South Korea US$1500 US$2170
TRAINING
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
This course can be taken as an elective for the Airport Management Professional Accreditation Programme
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
AMPAP acronym The Global Airport Management Profes-sional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas AMPAP encourages participants to share best mana-gerial practices in an interactive cross cultural environment while establishing a global network of contacts
wwwiapaero
Premier Sponsor Media Partner
AMPAP Administrator
Register now for 2017
ATS Incheon Rep of KoreaMarch 6 to 10 2017
Hosted by Incheon Airport Aviaon AcademyIIAC
Other destinations to follow
ATS Split CroatiaApril 10 to 14 2017
Hosted by Split Airport
AMPA
PAM
PAPA
MPA
PAMPAP
The Hallmark of Excellence in Airport Management
AMPA
P
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
42 DECEMBER 2016
ACI Global Training 2017 calendar
20ndash24 March 2017 GSN 6 - Aerodrome Auditing and Compliance Johannesburg27ndash29 March 2017 Understanding Annex 14 Johannesburg
6ndash10 Feb 2017Behavioral Analysis Pax Screening and Insider Threat
Management Incheon12-14 March 2017 Passengers with Reduced Mobilities (PRM) Workshop Abu Dhabi
13-17 March 2017 Developing Customer Service Culture at Airports Delhi
9ndash13 Jan 2017 Airport Collaborative Decision Making (A-CDM) Riga30 Janndash3 Feb 2017 GSN 5 - Advanced Safety Management Systems Athens
6ndash10 Feb 2017 GSN 2 - Airside Safety and Operations Riga
Africa
Asia Pacific
Europe
Website wwwaciaerotraining bull Email trainingaciaero bull Phone +1 514 373 1200
TRAINING
January 2017ndashMarch 2017
Latin America
North America1ndash3 March 2017 Accident and Incident Investigation Montego Bay
6 Feb ndash17 March 2017 Online - Airport Environmental Management Montreal
27 Feb ndash3 March 2017
GSN 3 - Emergency Planning and Crisis Management San Francisco
20ndash24 March 2017 Airline Managements for Airport Professionals San Francisco
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
Find out why the worldrsquos best airports are part of
the Airport Service Quality programme
Excellent customer service excellent airports
For more information on how to join the ASQ network contact the ASQ team
ICN
JNB
TLV
KULELS
MRU
HKG
BOM
UIO
TPE
DUR
JAX
PVG
CMN FEZ OUD
OOL PKU ITM GMP
FLL SLP PUJ
WLG
MBA NBOMEL NTL
PPT REP LYS
YTZ BNA TFN
PLM DUR EBB
CLE
YYT
ZAZ PDL MOL
CMH
TRD
BUD KEF MXP
SJO MAN ZRH
COK LGK MLE
RGN
PPT
BLQTAM
LOP ICN
BOS IND TFS
GVA GIG YWG
VCP OVD BMA
LLA POS
RAK LAX
PIT YMM
JNB
ITM
ALC
DRW
MLARIX
DUB CPH
NRT ICN JAI
IBZ GLA
TSV UTN
IST BGI NAS
YYZ IKA BKK
GYE SAP
OSL
SHE
DEN
TPALPA
DME
YQM DEN YQM DUS
FAO JAI
AUS CUR
VCE SYD
ABZ SVX CNX BLQ
CGQ BPN
MCT
KKN VGO
TPA YLW
FUE VBY
DGO ABZ
DEL PENCAN
SXF CIA EVE AER
GMPMLA
SJO
AUS
NGO
ZRH
MBJ
GYE
SIN
DOH
YHZ
OPO
BMA GRX
AMD CKG TRV UTN RBA
SLL PWM NCESPC
SEA
RNB BCN
SCQ
FNC OPO
TOS CDG
KHNMTY RUH
TRC ELPKUF AGP
PNR TSV
CVG YLW
FCO TAO TNG ADL SXR DPS
AMS GOJ MMX
BOM CHC YYZ REU
BNE NKG
KRS KRK
REX MSP
MLE TPE
PNH GAU
STL KNO
CGQHAK
YYJ
FRAYQB
TSN
MZTPEK
RUH
CTP
DEL
NASDXB
HYD
GOT
MJV
KEF
LED
SAT
DFW
YOW
CCU NRT
DTW ZIH
EAS UME
PNA SOU
ATL EMAGRO VBY
MAH
VLC YQR
AER
SVGSHA
LHR SLP
YUL
MRS IST
THR MUC
ACE VDE
MBJ YQB
LGW SMF
YEG BIO
GOT KZN
POP GRR
BOH LPLEDI MLN
MAA OLB
BLR TXL ORK OHD EIN AESBGO ZAG LIN FRA MXP
MAD
LGK
IND
AUH
SKP
SVO
CUL
SDQ
BOO
AMM
LED
AKL
BAH
LIS OTP
TXL
KKNCMN
+ 1 514 373 1200 aciasqaciaero ACI_ASQ httpwwwaciaeroAirport-Service-Quality
Airport code sizes are based upon Director Generalrsquos Roll of Excellence inductees and ASQ Award winners since 2006 The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
C
M
Y
CM
MY
CY
CMY
K
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
44 DECEMBER 2016
Interview series Celebrating the 10th anniversary of ACIrsquos Airport Service Quality programme
By Sevda Fevzi Manager ASQ Strategic Marketing ACI World
This year ACIrsquos Airport Service Quality (ASQ) programme celebrates its 10th anniversary As we blow out our birthday candles we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade Through firsthand interviews published in the ACI World Report we will be highlighting what ASQ means to each airport as well as how the programme has contributed to customer service excellence and increased satisfaction amongst travellers
The final interview in our 2016 series features Singapore Changi Airportrsquos (SIN) Senior Vice President Passenger Experience and Airport Operations Management Albert Lim
How and why did your airport join ASQ
At Singapore Changi Airport passengers are at the heart of what we do This has been our raison drsquoecirctre since welcoming our first passengers in 1981 The successful ACI ASQ programme with its comprehensive framework to gather invaluable passenger insights as well as international benchmarking opportunities with the worldrsquos leading airports attracted us to participate actively How has your airport directly benefitted from ASQ
Beyond service we want to create a unique travel experience that is personalized stress-free and positively
AIRPORT SERVICE QUALITY
Albert Lim Senior Vice President Passenger Experience and Airport Operations Management Singapore Changi Airport
Key facts about Singapore Changi Airport
bull Opened in 1981bull Airport code SINbull Welcomed 55 million passengers in 2015bull Number of employees 50000bull Did you know Singapore Changi has the worldrsquos first butterfly garden in an airport home to more than 1000 butterflies and a 6 m tall grotto waterfall Changi Airport also has one of the largest Facebook fan bases among airports with more than 15 million fans
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
45ACI WORLD REPORT
AIRPORT SERVICE QUALITY
surprising at Changi Airport These key elements are our guiding beacons in driving excellence in the airport together with our airport partners Our participation in the ASQ programme allows us to listen to the voices of our passengers regarding their experiences at Changi Airport and identify areas for improvement so as to ensure that we are constantly in tune with our passengersrsquo growing expectations
Has your airport implemented any changes andor improvements because of ASQ
Certainly yes Through the monthly ASQ surveys we have greatly benefitted from evaluation of the individual scores and verbatim feedback provided by our passengers across various key touchpoints We can then identify areas where we have missed the mark and jointly develop service improvement initiatives together with our airport partners
What is the best thing about being part of the ASQ airport network
Air travel can be a stressful and tiring experience for most passengers I am thus heartened to see the passion and commitment of the ASQ airport community constantly striving to improve the service level and enhance the passenger experience for the benefit of our passengers We have learned much from the cross sharing of best practices and successful case studies through the regular ASQ Forums and publications
What are your wish list destinations for future ASQ Forums
Cairo and Rio de Janeiro
-----------
For more information on the ACI ASQ programme visit httpwwwaciaeroasq
Singapore Changi Airport
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
46 DECEMBER 2016
ACI-NA Risk Management Conferencebull 11ndash13 January 2017 bull Los Angeles CA USA
ACI-NA CEO Forum and Winter Board of Directors Meetingbull 8ndash10 February 2017 bull Scottsdale AZ USA
ACI Annual Airport Economics amp Finance Conference amp Exhibition bull 20ndash22 March 2017 bull London United Kingdom
ACI-NAAAAE Washington Legislative Conference bull 21ndash22 March 2017 bull Washington DC USA ACI-NA AirportsWork Conference bull 27ndash30 March 2017 bull Las Vegas NV USA
ACI-NAAAAE Airport Board amp Commissioners Conference bull 2ndash4 April 2017 bull Greenville SC USA
ACI EUROPE Airport Commercial amp Retail Conference amp Exhibition bull 3ndash5 April 2017 bull Nice France
ACI Asia-Pacific Regional Assembly Conference amp Exhibition bull 10ndash12 April 2017 bull Doha Qatar
ACI-NA Business of Airports Conference bull 10ndash12 April 2017 bull Palm Springs CA USA
ACI-NA Legal Affairs Spring Conference bull 3ndash6 May 2017 bull Amelia Island FL USA ACI EUROPE Regional Airports Conference amp Exhibition bull 15ndash17 May 2017 bull Cork Ireland
ICAOACI Wildlife Strike Hazard Reduction Symposium bull 16ndash18 May 2017 bull Montreal QC Canada ACI-NAACCAGC Airport Construction Strategy Summit bull 23ndash24 May 2017 bull Los Angeles CA USA
ACI-NAA4A Deicing Management Conference bull 23ndash24 May 2017 bull Arlington VA USA
ACI-NA Cargo Conferencebull 4ndash6 June 2017 bull Orlando FL USA
ACI-NA Jumpstart Air Service Development Program w small Airports committee meetingbull 5ndash7 June 2017 bull Providence RI USA
27th ACI Europe General Assembly Congress and Exhibition bull 12ndash14 June 2017 bull Paris France
ACI events calendar EVENTS amp CONFERENCES
January 2017ndashMay 2017
----------------------------------------- For a full listing of ACI events please visit wwwaciaeroevents
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
SAVE THE DATE EVENT HIGHLIGHTSbull over 250 delegatesbull from over 140 different organisationsbull from over 50 different countries
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
20 ndash 22 MARCH 2017RADISSON BLU PORTMAN HOTEL LONDON
For further information visit ndash wwwaci-economicscom
Presented in partnership by
ACI WorldACI EUROPEACI Asia-Pacific
Supporting Organisation
OrganiserGala Dinner sponsor Diamond sponsor Gold sponsor Media partners
Join us in London at the worldrsquos premier airport economics forum
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
12th ACI Asia-Paci c Regional AssemblyConference amp Exhibition
SAVE THE DATEApril 10-12 2017
Doha Qatar
For further inquiries
Organizer Host
www-aci-asiapacaero | eventsaci-asiapaci caero
ASIA-PACIFIC
doha apacustom size-michaelindd 1 24082016 1003
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
ADVANCE YOUR AIRPORT CAREER
To find out more details please contact us atEmail trainingaciaeroTel +1-514-373-1200
For additional course information visit us atwwwaciaeroGlobal-Training
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes1 ACI-Concordia Airport Executive Leadership Programme (AELP)
2 Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
3 Airport Leadership Workshop (ALW)
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
50 DECEMBER 2016
ACI AFRICA
First ACI Africa Safety Awards presented to African airports
ACI Africa recently presented the inaugural edition of its Safety Awards during the Gala Dinner ceremony of the 25th ACI Africa Annual General Assembly held in the beautiful city of Maputo in Mozambique
The awards were conceived by ACI Africa to recognize excellence and professionalism in the management of aerodrome safety and enable airport members to celebrate their successes in this vital aspect of airport operation
The awards were presented by Angela Gittens Director General ACI World Pascal
Komla President ACI Africa and Ali Tounsi Secretary General ACI Africa The proud recipients are as follows
By Ali Tounsi Secretary General ACI Africa
Best improvement in airport safety Aeacuteroport International Feacutelix-Houphoueumlt-Boigny Abidjan Ivory Coast
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
51ACI WORLD REPORT
ACI AFRICA
Best improvement following an APEX review Gnassingbeacute Eyadeacutema International Airport LomeacuteTogo
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
52 DECEMBER 2016
AFRICA
Best Airport in Africa ndash Runner-up Cape Town International Airport Cape Town South Africa
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
53ACI WORLD REPORT
Best Airport in Africa ndash Winner Sir Seewoosagur Ramgoolam International Airport Plaine Magnien Mauritius-------------------------------------------------
AFRICA
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
54 DECEMBER 2016
Hosted by Cambodia Airports the 2016 ACI Asia-Pacific Small and Emerging Airports Seminar recently concluded in Siem Reap Cambodia The seminar was well attended with over 190 aviation executives from across the Asia-Pacific region representing airport operators regulators and service providers from the airport industry
The event was officially kicked off on 25 October 2016 HE Mao Havannall Secretary of State Secretariat of Civil Aviation Mr Eric Delobel CEO of Cambodia Airports VINCI Airports and Mrs Patti Chau Regional Director of
ACI Asia-Pacific delivered their opening remarks and warmly welcomed the delegates Mr Arun Mishra Regional Director of ICAOrsquos Asia amp Pacific Office delivered the Keynote Address titled ldquoChallenges and opportunities of small and emerging airportsrdquo He also highlighted ICAOrsquos plans and programmes in support of the ldquoNo country left behindrdquo initiative
Patti Chau thanked the host and sponsors for their generous support and hospitality ldquoAirports today are no longer confined within the role of infrastructure providers Sustainable growth requires airports to constantly upgrade facilities and invest
ACI ASIA-PACIFIC
By Yulim Lee Manager Events ACI Asia-Pacific
ACI Asia-Pacific Small and Emerging Airports Seminar successfully concluded in Siem Reap
(from left) Mr Eric Delobel Mrs Patti Chau HE Mao Havannall and Mr Arun Mishra
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
55ACI WORLD REPORT
ACI ASIA-PACIFIC
in modern infrastructure continuously enhance customer service in order to create the best airport experience possible and work closely with concession partners to maximize business potential Airports big or small have the important role of bringing in travelers by marketing the destination together with their airline partners tourism operators and local governments to drive economic growth
ldquoAt ACI Asia-Pacific we define small airports as airports with annual passenger throughput of 5 million or lessrdquo Chau continued ldquoAbout 85 of airports in this region can be classified as small airports At ACI we value each and every airport member no matter their size All airports serve a key role in the transportation of people and goodsrdquo
ldquoBeing host of this seminar is a recognition of the fruitful partnership between the Royal Government of Cambodia and Cambodia Airports resulting in outstanding achievements over the last 20 yearsrdquo added Eric Delobel ldquoTraffic growth has averaged 10 yearly the airports in
Phnom Penh Siem Reap and Sihanoukville have been entirely extended and revamped and Cambodia has joined the league of a global tourism destination Public-private partnership is a model that has successfully stood the test of time and we believe that it has plenty of room to further deliverrdquo
During the two-day seminar the following issues were discussed
bull Master plan on ASEAN connectivity ldquoOne vision one identity one communityrdquo bull Community assistance bull Risk management and business continuitybull Airport expansion while maintaining normal operation bull Seasonality in tourism bull Thinking out of the box Innovative ways to enhance revenues at small and emerging airportsbull Airport privatization and financing infrastructural development
The seminar was officially closed on 26 October Representing the host Mr Nicolas
The Gala Dinner sponsored by Dufry was held on 25 October at the Thommanon Temple
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
56 DECEMBER 2016
Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates for attending the Small and Emerging Airports Seminar
ldquoI would like to extend my appreciation to ACI Asia-Pacific for the opportunity entrusted to us of co-organizing this eventrdquo said Mr Notebaert ldquoThe way people travel is drastically changing and airports particularly small and emerging ones need to have a good understanding of these new trends and be even smarter more innovative and more efficient than larger airports in the way they address them As a top five global player operating 35 airports of very different sizes in six countries VINCI Airports is fully part of that general trend and we are very thankful to all our partners for exchanging
their experiences and best practices with us over the past two daysrdquo
The Small and Emerging Airports seminar is held annually and covers a wide range of topics focusing on the challenges and opportunities related to operating a small and emerging airport in the Asia-Pacific region For further information on assistance available for your airport please feel free to contact the ACI Asia-Pacific Regional Office
----------
For more information on ACI Asia-Pacific visit wwwaci-asiapacaero
For a listing of 2017 ACI events click here
ACI ASIA-PACIFIC
Nicolas Notebaert CEO of VINCI Concessions and Chairman of VINCI Airports thanked the delegates as he delivered his closing remarks -----------
(from left) Mr Eric Delobel CEO of Cambodia Airports and HE Mao Havannall Secretary of State Secretariat of Civil Aviation -----------
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
25-27 October 2017 bull Bangkok Thailand20
17
For more information please email SarahMoodieDavittReportcom
Organised by
Hosted by
-
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
58 DECEMBER 2016
ACI LATIN AMERICA
By Francisco Medela Industry Affairs Manager ACI-LAC
Celebrating the 25th Anniversary of ACI Latin America and Caribbean at the 2016 Regional Annual Assembly Conference and Exhibition
Official opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Mauriacutecio Quintella Lessa Minister Transport and Civil Aviation of Brazil Rodrigo Rollemberg Governor of Brasilia Heacutector Navarrete President ACI-LAC and Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships
The 2016 ACI-Latin America and Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition kindly hosted by Inframerica celebrated the organizationrsquos 25th Anniversary under the theme ldquo25 years of Airport Management innovation and changes the challenge for the futurerdquo The event concluded successfully on 10 November with an attendance of over 350 delegates from 35 countries
The two-day conference provided delegates with the opportunity to deliberate on issues of interest to airports Day 1 began with the official opening of the conference where attendees heard from Rodrigo Rollemberg Governor of Brasilia Mauriacutecio Quintella Lessa Minister Transport and
Civil Aviation of Brazil Tarciacutesio Gomes de Freitas Secretary of Project Coordination Programme of Investment Partnerships of the Presidency of Brazil Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica and Heacutector Navarrete President ACI-LAC
The opening session was followed by Rogerio Coimbra Secretary of Regulatory Policy Civil Aviation Secretariat who provided an overview of Brazilian airport concessions
The concluding sessions included CEO insights on the future challenges and opportunities of the aviation industry in Brazil collaboration and integration among industry organizations as a key factor for
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
59ACI WORLD REPORT
the development of the aviation industry concessions contracts from the perspective of regulators and operators and airport infrastructure financing
The second day included sessions focused on enhancing capacity beyond infrastructure facilitation challenges facing security threats and airport commercial trends
The event ended with the handover and closing ceremony with Inframerica passing hosting duties of the 2017 ACI-LAC Annual Assembly Conference and Exhibition to AERIS concessionaire of Juan Santamariacutea International Airport in San Joseacute Costa Rica
ldquo2016 marked the 25th Anniversary of the only global organization that represents the collective interests of the worldrsquos airports and that promotes professional excellence in airport management and operations ACI contributes to a safe secure sustainable and economically viable air transport systemrdquo said Javier Martinez
Director General ACI-LAC ldquoOver the last 25 years the airport industry in Latin America and the Caribbean has seen large transformations marked by the processes of airport concessionsrdquo
New ACI-LAC leadership elected
Eurnekian was elected as the President of ACI-LAC by a unanimous vote by Regional Board members He praised the previous President Navarrete for his commitment to the organization and his leadership over the last years
The new ACI-LAC Governing Board now includes Andrew OBrian from Corporacioacuten Quiport as First Vice President Ezequiel Barrenechea from Aeropuertos Andinos del Peruacute as Second Vice President Fernando Bosque from Grupo Aeroportuario del Paciacutefico as Third Vice President and Evans Avendantildeo from Aeropuertos del Peruacute as Treasurer
ldquoIt is a great honour that my colleagues from Latin America and the Caribbean have elected me to represent themrdquo stated Eurnekian ldquoToday airports have a central role in the development of countries in economic social and environmental matters Our mission as airport operators is to continue working on the modernization of infrastructure increasing safety levels and incorporating new and better servicesrdquo
ACI LATIN AMERICA
Exhibition opening (from left) Martiacuten Eurnekian Vice President Corporacioacuten Ameacuterica Heacutector Navarrete President ACI-LAC Angela Gittens Director General ACI World and Javier Martinez Director General ACI-LAC
The new ACI-LAC Governing Board at the 25th ACI LAC Annual Assembly-----------
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
60 DECEMBER 2016
ACI welcomes new World Business Partners
Krankikom
Region EuropeLevel Silver Address Schifferstrasse 200 47059 Duisburg Germany
Website wwwkrankikomdeContact Frank Reisewitz Head of Business DevelopmentEmail frankreisewitzkrankikomdePhone 0049 151 656 34 709 Krankikom brings 20 years of experience in Marketing Services and Digital Transformation within the Aviation Industry Our expertise lies in the development of strategies and the application of web and mobile technologies to digitalize business processes for marketing and commercial purposes passenger engagement and loyalty PR communication and knowledge transfer
PIXYS SAS
Region EuropeLevel Silver Small Business Address 4 Rue du Port aux Vins 92150 Suresnes France
Website wwwpixyscomContact Pierre Bertiaux ChairmanEmail contactpixysfrPhone 0033 1 46 25 0280 PIXYS designs Control Rooms and Operations Control Centers for airports homeland security defense and transportation PIXYS is also the exclusive integrator of AgiWare Topsreg bringing contextual computing and assisted operations to airport operations centers Major airport customers include ADP Genegraveve Aeacuteroport Aeacuteroports de Lyon and Aeacuteroports de Nice
WORLD BUSINESS PARTNERS
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
61ACI WORLD REPORT
WORLD BUSINESS PARTNERS
BLIP Systems
Region Europe Level Gold AddressHaekken 2 9310 Vodskov Denmark
Website wwwblipsystemscom Contact Peter Knudsen CEOEmail salesblipsystemscomPhone 0045 98 25 82 00 BLIP Systems is a leading provider of data analytic tools to transform passenger flows into value From queue and flow management to advanced capacity forecasting the BlipTrack solution provides airports with insights to improve operations on the day effectively plan staffing resources and at the same time improve non-aeronautical revenues while maintaining a high level of passenger service
Everbridge
Region Europe Level Gold Affiliate AddressKingsbury House 6 Sheet Street SL4 1BG Windsor UK
Website wwweverbridgecomContact Michael Cardarelli Director Transportation practiceEmail michaelcardarellieverbridgecomPhone 00440800 035 0081 Everbridge provides crisis communications and situational awareness technology to more than 100 airports and airlines including 24 of the 25 largest airports in North America the largest airlines in the world and aviation clients in 200+ countries helping them to be better prepared make better decisions and respond more quickly
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
62 DECEMBER 2016
WORLD BUSINESS PARTNERS
Safe Bag SpA
Region Europe Level Silver AddressVia Olona 183G 21013 Gallarate Italy
Website wwwsafe-bagcomContact Alessandro Notari CEOEmail daviddebachsafe-bagcom Phone 0039 0331777154 Safe Bag is the European leader and the most innovative provider of baggage protection services Safe Bag is also the only company in the industry listed on the Stock Exchange Safe Bag operates in 22 airports and 60 shops worldwide and offers the widest value proposition in the industry (baggage protection tracking money-back guarantee baggage storage and delivery sales of travel goods calling cards travel assistance and more)
CIsup2 Aviation
Region North America Level Airport Related Business Address9 Dunwoody Park Suite 104 Dunwoody GA 30338
Website wwwci2comContact Michael Baylis CEO Email mbaylisci2comPhone (770) 425-2267 CIsup2 Aviation is a dynamic full-range aviation facility management information technology engineering administrative consulting and staffing services organization committed to excellence Our team is driven by a strategic vision and includes globally certified professionals with a reputation for consistently providing sustained high-quality performance that far exceeds industry standards
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
63ACI WORLD REPORT
WORLD BUSINESS PARTNERS
GE Aviation
Region North AmericaLevel Silver Address400 West 15th Street Suite 1200 Austin TX 787701
Website wwwgecom Contact Jerry Fagerhaug Sr Technical Sales DirectorEmail jerryfagerhauggecom Phone (612) 308-4456 GE Aviation an operating unit of GE is a leading provider of jet and turboprop engines components and integrated systems for commercial military business and general aviation aircraft and has a global service network to support these offerings GE Aviation recorded revenues of US$20 billion in 2012 Headquartered in Cincinnati Ohio USA GE Aviation employs about 40000 people and operates manufacturing overhaul and repair facilities worldwide About 25000 jet engines from GE and its partner companies (CFM International and The Engine Alliance) are in airline service An aircraft powered by GE or CFM engines takes flight every 2 seconds
SampP Global Ratings
Region North America Level Silver Address2225 Franklin Street 15th Floor Boston MA 02110-2804
Website httpswwwspglobalcomContact Kurt Forsgren Managing Director Email kurtforsgrenspglobalcomPhone (617) 530-8308 SampP Global Inc (prior to April 2016 McGraw Hill Financial Inc and prior to 2013 McGraw Hill Companies) is a publicly traded American corporation headquartered in New York City Its primary areas of business are financial information and analytics SampP Global Inc is the parent company of Standard amp Poors SampP Global Market Intelligence and SampP Global Platts and is the majority owner of the SampP Dow Jones Indices joint venture
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
64 DECEMBER 2016
ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero
ACI WBP ASIA-PACContact Vincent WongEmail vincentaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero
ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg
ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero
ACI WBP NAContact Veronica GersonEmail vgersonaci-naorgWebsite wwwaci-naorg
Regional World Business Partner contactsThe WBP programme provides a unique platform for you to interact in a dynamic aviation industry building a network of new contacts and exploring new business opportunities Membership will strengthen your companyrsquos position in the aviation industry provide you with access to business leaders and decision makers as well as give you the opportunity to help develop and promote the standards and policies governing airports today
WORLD BUSINESS PARTNERS
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
Airport ExcellenceSafety Assessor Training Programme
The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP) The objectives of the initiative is to
bull Improve competency levelsbull develop expertise for future assessor participation in the APEX in Safety Programme andbull provide free on-the-job training to safety experts
This initiative will be carried out through capacity building leading to the creation andor enhancement of expertise in airport safety and regulatory compliance mentorship and network growth the enhancement of airport safety levels and promotion of airport excellence
More information and admission requirements For more information on the APEX SATP as well as admission requirements please download our reference document
Course listing For a list of courses that are part of the APEX SATP please download our course programmeMandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI
Participation forms APEX SATP letter of commitment APEX SATP application form Please submit participation forms to apexsafetyaciaero
Questions For any questions on the APEX SATP please email apexsafetyaciaero
Apply today
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom
Airport World 5 2016 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp SecurityAirport profile SydneyEvents ACI World AssemblyPlus Land development amp Customer service
View the full magazine online
Follow us on
Published by
wwwairport-worldcom