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ACI World Report May 2013
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1ACI World Report – May 2013
AIRPORTS COUNCIL INTERNATIONALThe Voice of the World’s Airports
World Report
I N S I D E T H I S I S S U E
• Message from Angela Gittens, Director General, ACI World
• African Regional Runway Safety Seminar
• Philippe Baril, Recipient of the United Nations Global Award for Excellence in Public Service
• ACI Members are Committed to Deliver Excellence in Passenger Services
• ACI Releases its 2012 Airport Economics Report
• The Hospitality of the Irish: ACI’s First Course in Dublin
• Preliminary2012WorldAirportTrafficandRankings
• GlobalPassengerTrafficContinuestoPostModestGainsat1.8%Year-Over-YearinFebruary
• ACI ACRIS: The Foundation for Next Generation Airport Information Technology
• UpdateonAviationHealth–HumanInfectionwithAvianInfluenzaA(H7N9)VirusinChina
• Airports Council International to Help Reduce Missed Passenger Connections and Delays
• FirstInternationalConferenceonAirportEconomicRegulationtobeOrganizedbyACI
• AirportServiceQuality(ASQ)Update
• New Employees Join ACI World
• ACI Welcomes New World Business Partners
• Global Training Course Calendar
• Events Calendar
MAY2013
2ACI World Report – May 2013
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America – Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel:+15143731200Fax:+15143731201
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VisitUsontheWebwww.aci.aero
WatchUsonYouTubewww.youtube.com/AirportsCouncilWorld
3 ACI World Report – May 2013
Dear Colleagues,
Unlikemostofouraviationtradeassociationcolleagues, ACI is a federation of strategically aligned regions, each with a governing board, members of which comprise the World GoverningBoard.
The ACI regions have the primary responsibility for providing or arranging for services to its Member airports andbusinesspartners.Intheinterest of achieving greater efficiency,effectivenessorsynergies, individual, several or all regions may choose to requestthatselectedMemberservices be provided by or throughtheACIWorldofficeoranotherregionaloffice.
TheACIWorldofficehasthe primary responsibility for representing Member interests at a global level, coordinating the positions and advocacy activities of regions and providing strategic and tactical data and information asnecessarytoachievedesiredresults.Intheinterestofachievinggreaterefficiency,effectivenessorsynergies,theWorldofficemaychoosetorequestoneormoreregionstoprovideappropriaterepresentation.Thisstructurereflectsthephenomenonthatnotwoairportsarealike(thereisasayingatwhichairportveteransnodinagreement: “When you’ve seen one airport, you’ve seenoneairport”),eachbeingacreatureofitsspecificgeography,climate,surroundingterrain,physicalcharacteristics,andlocal/national/regionalhistoryandculture.
As an organisation, ACI enables airports to act as a community, assisting one another within regionsandthroughouttheworld.Mycolleagueregionaldirectorsmakethishappen,maintaining
effective communication and coordination with the World officeandamongthemselvesto avoid costly duplication and eliminate gaps in services to Members.
We learned last month that we are losing one of our colleagues as Greg Principato, PresidentofACI-NorthAmerica, announced that he will leave the organisation on30June2013.Gregembodied the spirit of airports as members of local, regional and world communities and demonstrated that among his colleagues, bringing cohesion through the staff levels as well as through the World and Regional standing committees,
wherethecuttingedgeworkofACIgetsdone.
Greg was appointed in July 2005 and has certainly beenthedeanoftheexecutiveleadershipatACI.Greg has not advised us as to his plans but we hope that he will remain in our professional and personallives.MycolleaguesandIwilltrulymisshimandhiswonderfulwife,Ann.
Angela GittensDirector General ACI World
Angela GittensDirector General
ACI World
Message from Angela Gittens
4ACI World Report – May 2013
OnWednesday,April10inthepresenceoftheDirectorGeneraloftheOfficeNationalDesAéroports(ONDA)andtheWaliofSouss-Massa-Drâa,expertsand leaders from the African airport sector met in the capitalofSousstodiscussrunwaysafety.
Duringhisinauguralspeech,DalilGuendouz,DirectorGeneral,ONDAfocussedontheprogress,achievementsandacquiredexperiencetodateinrunway safety, while urging African partners to pool their efforts to address the growth challenges facing Africanairports.
Inaddition,ONDA,ACIAfricaandtheInternationalCivilAviationOrganisation(ICAO)organizedaregionalconferenceonrunwaysafetyinAgadirfrom8to12April2013.Theconference,attendedbyaviationsafety professionals and experts, was an opportunity to highlight the commitment of international civil aviation to increase awareness among regulators, airlines, providers of air navigation services and airportstorunwaysafetyrisksandbestapproachesto
riskmitigation.
Hosting this event in Morocco, home to the regional headquartersofACIAfrica,providedanopportunityto establish and strengthen collaboration among Africanstakeholdersintheaviationsector.ACI-Africarepresents African airport operators that are members ofACIWorld,togovernmentalandnon-governmentalregionalorganizationsandissupportedbyspecializedcommitteesandtaskforces.
AboutONDAONDAensuresthesafetyofairtrafficatairportsand airspace under national jurisdiction, including the management, operation, maintenance and developmentofcivilianairportsinthestate.ONDAcontinues the pursuit of its investment program in infrastructure and structures, while refocusing its developmentstrategyonthequalityofservicesofferedtopassengersandairlines.ONDAisprimarilyaservicecompany.ThesenewprioritiesareclearlyarticulatedintheONDA2011-2016StrategicPlan.
African Regional Runway Safety Seminar by: Ali Tounsi, General Secretary, ACI Africa
6ACI World Report – May 2013
OnApril12thinGeneveSwitzerland,PhilippeBaril,ChairmanofQuiportS.A.,receivedtheGlobal Award for Excellence in Public Service in recognition of his successful career in the international civil aviation and for the culmination oftheNewQuito’sInternationalAirportProject.The award was presented by Alexander Mejia, from the United Nations, with the presence of HisExcellenceMr.RafaelParedesProaño,EcuadorianAmbassadorinSwitzerland,andMr.Hector Navarrete, ASUR Group Airports Director andACI-LACVice-President.
Thisrecognitionpaystributetoofficialsfromthepublic sector and to representatives of private sector entities providing public services, which
have implemented successful programs and best practices in the priority areas of the United NationsMillenniumDevelopmentGoals.
During a successful career that spans three decadesandmorethanadozencountries,Philippe Baril has contributed to the progress of civil aviation through his job to improve the airport infrastructure, managing airports and aeronautical entities,andbuildingcapacityforairportofficialsfromaroundtheglobe.
Philippe Baril is President of the Airports Council International–LatinAmerica&theCaribbean.
Philippe Baril, Recipient of the United Nations Global Award for
Excellence in Public Service
7 ACI World Report – May 2013
Managing airport terminal processes is a complex and fascinatingexperience.Achievingasafe,secureandefficientflowofpassengers,baggage,cargoandmailthrough the airport facilities to and from the aircraft isparamount.Ontopofthat,airportoperatorsmustensure that services meet and exceed the needs and expectations of passengers, as an essential tool to achieveserviceexcellence.Thisshouldbeapplicableto all scenarios, during good days and bad days, undernormalandirregularoperations.
ACImemberairportsarecontinuouslyworkingtoimprovethepassengers’travelexperience.Theneed to share, promote and communicate the efforts of airport operators to better serve passengers was themaintopicofdiscussionduringthe31stmeetingof the ACI World Facilitation and Services Standing Committee(WFSSC).ThemeetingtookplaceinHamburg,Germany,from4to5April2013andwashostedbyHamburgAirport.
The WFSSC is one of the six ACI Standing Committees, reporting directly to the ACI Executive Committee and World Governing Board, through ACI’s DirectorGeneral.Recently,ACIaddeda4thPillartoitsKeyOrganisationalObjectives,whichistofocuson Passenger Advocacy, and the WFSSC is playing anactiveroleindefiningasetofpassengercentricprinciplesandactivities.
The Committee had a very productive discussion in Hamburg, focusing on examples of passenger service best practices, engagement with local communities and regulators, and promotion of content development fromairportsallaroundtheworld.
In addition, the following topics were discussed:
• Revision of ACI World Facilitation Strategy• Passenger Security Screening Service Quality
TaskForce• AirportServiceLevelFrameworkGuidelines• Airport Service Quality Developments• Automated Border Control Strategies and Issues,
includingapresentationfromFRONTEX
Duringthemeeting,thefinalversionoftheRecommended Practice on Manual Measurement of Waiting Times was reviewed, together with the comments received after the consultation period, with minoramendmentsproposed.Followingthisrevision,thefinalversionwasofficiallyapprovedbytheACIWorld Executive Committee as ACI Recommended Practice300A12.Pleaseclickheretoaccessthedocument.
For more information on Airport Facilitation, IT, EfficiencyandInnovation,pleasecontact [email protected]
ACI Members are Committed to Deliver Excellence in Passenger Services
by: Arturo García-Alonso, Assistant Director, Facilitation and Airport Information Technology, ACI World
8ACI World Report – May 2013
AIRPORT EXCELLENCE (APEX) IN SAFETY PROGRAMME
For more information about APEX in Safety or to request a Safety Review, please contact Adrian Cioranu at [email protected].
www.aci.aero/apex
9 ACI World Report – May 2013
10ACI World Report – May 2013
ACI is pleased to announce the release of its 2012 ACI AirportEconomicsReport.
Inits17thedition,theReportprovidesaninvaluablemeasureoftheairportindustry’s2011/2012financialandeconomic performance based on an annual data survey oftheworld’sairports.Subsequentin-depthanalysiswasprovidedbyACI’sEconomics,DataandStatisticsTeam.
The 2012 ACI Airport Economics Report is based on datacollectedfromcloseto700airportsthathandled3.76billionpassengersor70percentof2011worldwidepassengertraffic.The2012Reportwassignificantlyexpanded to cover new themes and indicators that include
airport infrastructure, employment, outsourcing, ownership andregulatorymodels.Asinpreviousyears,financialinformationsuchasindustryaeronauticalandnon-aeronauticalincome,expensesandnetprofitareintegralelementsofthereport. Abridged and Comprehensive Reports Two versions of the Report have been prepared in responsetoaudienceanalyticalneeds.TheAbridgedReport provides a broad industry snapshot, whereas the Comprehensive Report provides detailed analytical sections andperformanceindicators.Bothversionsarebasedontheidenticalsampledatasetofairports.
ACI Releases its 2012 Airport Economics Report
Order you copies today, by visiting: www.aci.aero/Publications/New-Releases
11 ACI World Report – May 2013
AfewweeksagoIhadtheprivilegeofopeningthefirstACIGlobalTrainingcourse(ACI/ICAOAirportUserCharges)hostedbyDublinAirportAuthority(DAA)intheirnewandsuburbCareerCentre.
TheACI/ICAOAirportUserChargescoursewasattendedby17participantsfrom9countries,manyof whom will use this course an elective to complete theirACIandICAOAirportManagementProfessionalAccreditationProgramme(AMPAP).
In the classroom, many lively discussions were held betweenthecourse’sknowledgeableandengagingfaculty members consisting of Julian De La Camara andJeromeSimonanditsparticipants.Julian,recentlyretiredfromICAOandJerome,currentlyatICAO,sharedawealthofknowledgetheygainedovertheyears.Topicscoveredrangedfromcalculatingratesthat achieve the best balance of revenue generation for airports to negotiating charges and rates with airlines.
Attheendofthefirstday,thededicatedteamofprofessionals at DAA hosted a reception where
participants were warmly welcomed by DAA’s Chief ExecutiveOfficerKevinTolandandDAA’sDirectorofHumanResourcesDamianLenagh.Duringtheiropeningaddresses,KevinandDamianemphasizedthe importance of investing in ongoing human resourcetraininganddevelopment,alongwithmakingHRastrategicfunction.Astheywiselystated,itispeopleafterallthatruntheworld’sairports.
From the time of our arrival to our departure, course participants, faculty and I were provide with a very warmwelcomeandmadetofeelathome.Ourwelcome included a much appreciated cultural tour of Dublin.
OnafinalnoteIwanttosayaBIGthankyoutomyDAApartnerKevinO’Driscoll,DirectoroftheDAACareer Development Centre, along with his team, Eoin, Aisling, Nuala, Michael, Graham, Michelle and Kiera.YouareallexemplaryambassadorsfortheDAAandtheairport/aviationbusiness!
The Hospitality of the Irish: ACI’s First Course in Dublin
by Kevin Caron, Assistant Director, Global Training
12ACI World Report – May 2013
ACIpreliminarytrafficresults,basedonreportsfromover1093airportsworldwide,indicatethatglobalpassengertrafficgrewatarateof4percentwhilecargoandaircraftmovementswereflatascomparedto2011.
TheGlobalpassengertraffichasremainedresilientinthefaceofglobaluncertaintiesanddownsiderisksthatplaguedtheglobaleconomythroughout2012.While airports in the developed economies of Europe and North America experienced only modest gains in passengertraffic,withyear-over-yeargrowthof+1.7and+1.2percentrespectively,airtransportmarketsin emerging economies continue to show buoyant activity.Asmanyasfiveairportsinemergingmarketswithover40millionpassengersreporteddouble-digitgrowthrates.TheseairportsincludeIstanbul(IST;+20.6),Dubai(DXB;+13.2),Jakarta(CGK;+12.1),Bangkok(BKK;+10.6)andSingapore(SIN;+10.0).
The volume of air cargo in 2012 remained more or lessat2010and2011levels.Mostregionsremainedrelativelyweakinrelationtotheiryear-over-yeargrowthrates.Halfoftheairportsinthetop30busiestcargoairportsexperienceddeclinesin2012.Withanoverallcontractionof-2.6percentincargotrafficacross European airports, the only bright spot was MiddleEasternairportswithyear-over-yeargrowthinthe realm of +5 percent for the region as a whole in 2012.
ACI World’s Director of Economics Rafael Echevarne commented,“Althoughwesawslightlyloweryear-over-yeargrowthratesinpassengertrafficin2012,from month to month as compared to 2011, the overall result for the year was in line with ACI forecasts, which factored in the slowdown in certain European and NorthAmericanmarkets.Aircargohadmixedresultsthroughout 2012 with some months showing modest gainswhileothermonthspostingdeclines.AmidthesignificantdownsiderisksintheEuroareaandthefiscaldeadlockintheUnitedStatesthatremainedomnipresent throughout the year, growth in the air cargomarketcametoanoverallhaltin2012.Astheglobaleconomyandinternationaltradegraduallypicksup steam, we are optimistic to see stronger demand forairtransportinthelatterhalfof2013.”
Airport Rankings Atlanta(+3.3%)continuestobetheworld’sbusiestairport,whileBeijing(+4.1%)maintainssecondplace.LondonHeathrow(+0.9%)remainsinthirdwhileTokyoHaneda(+6.7%)movesintofourthposition.ChicagoO’Hare(-0.1%)takesfifthplace.Onlythreeotherairportsinthetop30experienceddeclinesinpassengertrafficin2012,whichincludeMadrid(-9.0%),Houston(-0.4%)andPhoenix(-0.3%).
SUMMARY: PRELIMINARY RESULTS FOR 2012 (compared with 2011 figures)
• TotalPassengers:+4.0%• TotalInternationalPassengers:+5.6%• TotalCargo(includesmail):0.0%• TotalInternationalFreight:-0.1%• TotalAircraftMovements:-0.2%
Click here for the full press release featuring charts and tables.
Preliminary 2012 World Airport Traffic and Rankings
Passenger Traffic up 4%; Cargo and Movements Flat
13 ACI World Report – May 2013
14ACI World Report – May 2013
MostoftheaggregatelevelgrowthinpassengertrafficforthemonthofFebruarycamefromAsianairports.BothHongKong(HKG)andBeijing(PEK)reportedrobustgrowthratesof+15and+7.3%respectively.
However HKG and PEK, in addition to many other Asianairports,witnessedasignificantairfreightdeclineinFebruary2013comparedwithFebruary2012. TheseasonalfactorofChineseNewYeartakingplaceinFebruary2013,ascomparedwithJanuary2012,isresponsiblefordistortedFebruaryyear-over-yearfreightresults.DuringChineseNewYear,manybusinessesacrossAsiaclose.Thisfactor,coupledwith a high concentration of international air freight amongAsia-Pacificairportshasresultedina6.3%year-over-yeardecreaseintotalairfreightandan11.8%decreaseinAsia-Pacificairfreight. Ofallregions,onlytheMiddleEastpostedgainsinbothpassengerandfreighttraffic.Totalpassengerandairfreighttrafficgrewby+9%year-over-yearinMiddle
Easternairports.Dubai(DXB),theregion’skeyhub,experienceddouble-digitgrowthinpassengerandfreighttrafficat+11.4and+15.9%respectively. ACI World’s Economics Director Rafael Echevarne commented,“WiththesignificantslowdownindomesticpassengertrafficacrossEuropeanandNorthAmericanmarkets,thesourceofmuchofthegrowthhingesontheinternationaltraveller.Forthemost part, international travel remains unaffected, particularlywithrespecttointernationaltrafficacrosstheMiddleEastandAsia-Pacific.Thecontinuedgrowthtrendthrough2012andinto2013isevidenceofthisphenomenoninthefaceofon-goingeconomicuncertainties.Year-over-yeargrowthintheseregionswasover+10%inFebruary.Overall,Februaryisadifficultmonthtogagegiventhatseasonalityfactorsmaketheirwayintothedata.BothTheChineseNewYearandthe2012LeapYeareffecthadnegativerepercussionsonfreightvolumes.”
Global Passenger Traffic Continues to Post Modest Gains at
1.8% Year-Over-Year in February
Click here for the full press release featuring extra charts and tables.
15 ACI World Report – May 2013
ACI ACRIS: The Foundation for Next Generation
Airport Information Technology
The ACI Airport Community Recommended Information Services(ACIACRIS)WorkingGroupcelebratedits13thmeetinginGeneva,Switzerland,8-9April2013,hostedbySITA.Over25participantsfromtheairport,airline,air navigation and service provider industries were representedduringthetwo-dayworkshopsandsessions,to review the status of the different ACRIS projects and definetheactionsandnextstepsforthecomingmonths.
The meeting started with a training session on the ACRIS Semantic Model, led by colleagues from HeathrowAirport.Thissessionwasextremelyhelpfulto understand the importance of the Semantic Modelling toolsandproceduresindefiningadatastructurethatisflexible,reliableandindependentofthetechnologiesimplemented.Atthesametime,thismethodologyhelpstoreuseexistingdatasetsanddefinitions,inalignmentwithotherstructuresalreadyindevelopmentbyICAO,Eurocontrol,FAA,IATAandothers.
In addition, the following topics were considered and discussed in the meeting:
• UpdateonACI-ACRISandIATA-CUWSBaggageWeb Services
• ACRISAirport-CDM(AACO)projectandSESAR
FastTrack10updates• Seamless Travel project – presentation from Munich
Airport• ACRIS Asset Management Web Services project• ACI ACRIS Recommended Practice revision and
update
Duringthemeeting,thecolleaguesfromOsloAirportannounced that they have agreed with their local airline partners to implement the ACRIS Proof of Concept Web ServicesforTargetOff-BlockTimes(TOBT)updates,beingthefirstACRISWebServicesliveimplementation.The ACRIS WG expressed its unanimous support to theOsloAirportproject.ACIisverypleasedtoseehowthe efforts from the Proof of Concept pilot airports and partners are now showing tangible results for the aviation commmunity.
After the ACRIS meeting, ACI participated in the Passenger Terminal Conference in Geneva, providing an ACRIsprojectupdate,whichwasverywellreceived.
FormoreinformationonAirportFacilitation,IT,Efficiencyand Innovation, please contact [email protected]
16ACI World Report – May 2013
Update on Aviation Health – Human Infection with Avian Influenza A(H7N9) Virus in China
AirportsCouncilInternational(ACI)isworkingcloselywiththeWorldHealthOrganisation(WHO),theInternationalCivilAviationOrganisation(ICAO)andother organisations involved in the coordination of the responsestoHealth-relatedemergencies.
AsreportedbyWHO,influenzaA(H7N9)isoneofasubgroupofinfluenzavirusesthatnormallycirculatesamongbirds.Untilrecently,thisvirushadnotbeenseeninpeople.However,humaninfectionshavenowbeendetected.Thediseaseisofconcernbecausemostpatientshavebeenseverelyill.Thereisnoindicationthus far that it can be transmitted between people, but bothanimal-to-humanandhuman-to-humanroutesoftransmissionarebeingactivelyinvestigated.
Asof23April2013,atotalof108laboratory-confirmedcasesofhumaninfectionwithavianinfluenzaA(H7N9)virus in China, including 22 deaths have been reported to
WHO.Contactsoftheconfirmedcasesarebeingcloselymonitored.
PleasenotethattheWHOdoesnotadvisespecialscreening at points of entry with regard to this event, nor does it recommend that any travel or trade restrictions be applied.
ACIWorldandRegionalOfficesarecontinuouslymonitoringthesedevelopments,andwillkeeptheairportcommunityupdatedonthesedevelopments.
Formoreinformationonthisoutbreak,pleasechecktheWHOwebsite.
For more information on Aviation Health, please contact [email protected]
17 ACI World Report – May 2013
Airports Council International to Help Reduce Missed Passenger Connections and Delays
OnApril22,2013,AirportsCouncilInternational(ACI)announcedthelaunchofAirportCollaborativeDecisionMaking(A-CDM)inAfrica,Asia-Pacific(includingtheMiddle-East),LatinAmerica-CaribbeanandNorth-America. A-CDMminimizesdelaysandmaximizesairportcapacitybyenablingkeypartnersintheairtransportationsystemtosharevitalaviationdatanecessaryforimprovedaircraftturn-aroundtimesandpre-departuresequencingprocesses.
According to Angela Gittens, Director General of Airports Council International, “Information sharing underlies the smooth operation of any ecosystem and the air transportation systemisnodifferent.A-CDMwillenableamoreundisruptedpassenger journey as aviation partners will have access toreal-timedataaboutflightarrivalsanddepartures,andbaggagerouting.Itwillhelpavoiddelays,preventmissedconnections and reduce costs for travellers and service providersalike.Airportoperators,aircraftoperators,groundhandlers,airtrafficcontrolandairtrafficmanagementwillsharekeyinformationforthebenefitofthesystemasawhole.AsmoreairportsimplementA-CDM,wewillseeanaviationsystemmoreakintoafinelytunedorchestrathananensembleoftalentedsoloplayers.AirportsinEuropehavealreadyachievedimpressivebenefitsinpassengerservice,operationalefficiencyandcostreductions.ACIwillworkwithairportsinotherpartsoftheworldtofollowsimilarflightpaths.”
PattiChau,RegionalDirectorofACIAsia-Pacificsaid“TheAsia-Pacificregionwillseeatriplingofitstrafficbetween2013and2025.Ourairportsdeserveinnovativesolutionstomeetthe challenges in front of us and manage such an increase in traffic.A-CDMwillhelpourmembersfullyutilizetheexistingairportinfrastructurewhiledeliveringoperationalbenefits,reducingcosts,improvingefficiencyandpreservingtheenvironment.Istronglyurgeourairportstostartimplementingthisgreatinitiativewhiletrafficisstillmanageable.” ThelaunchofA-CDMfollowsthe25June2012signingofamemorandumofcooperationbetweenACIandCANSO(CivilAirNavigationServicesOrganisation)onthepromotionandimplementationofA-CDMandfollowstheInternationalCivilAviationOrganization(ICAO)resolutiononA-CDMstemmingfrom its November 2012, 12th Air Navigation Conference (ANC)inMontréal,Québec,Canada.
The8thACIAsia-PacificRegionalAssembly,ConferenceandExhibitionthatrunsfrom22to25April2013inPhuket,Thailandwillfeatureasessionon“AirportOperations–PlanningfortheFuture”whereA-CDMwillbeintroducedas
astrategicsolutiontoenhanceairportoperationalefficiencyandaddresscapacityconstraintsinAsia-Pacific,thefastestgrowingmarketinaviation. What is A-CDM?Airport CDM is about partners, airport operators, aircraft operators,groundhandlers,ATCandtheATMNetwork,sharingdataandworkingtogethermoreefficientlyandtransparently.
• A-CDMimprovesoperationalefficiencyatairportsbyreducingdelays,improvingflighteventspredictability,maximizingairportthroughputusageandoptimisingtheutilisationofairportresources.
• Byimprovingtargettakeofftimes,A-CDMcanhelptheairtrafficmanagementnetworkimproveitsen-routeandsectorplanningoperations.Naturally,thesebenefitswillincreaseasmoreandmoreairportsimplementA-CDM.Throughthesamelinkandinreturn,airportscanreceiveinformation about expected landing time that enables additionaloperationalbenefitsforarrivalflights.
Benefits of A-CDM for Airports Partners• Overall,theairportthroughputusagewillbemaximised
especiallyatpeak/congestedhours.
• Theairportoperatorbenefitsfromimproveduseofstands/gatesandincreasedairportthroughput.Inaddition,morestabletrafficflowsandreducedtaxitimeswillleadtofewerqueuesattherunwayandlesscongestionontheapronandtaxiways.Airnavigationserviceprovidersbothatairportsanden-route,benefitfromimprovedrunwayandcapacityplanning.
• Groundhandlersbenefitfrommoreaccuratearrivaltimes,whichallowsformoreaccurateplanningwithmoreefficientuseofresources.
• Aircraftoperatorsbenefitfromimprovedawarenessaboutthestatusandlocationoftheaircraft.Togetherwithsequenceinformationandbetterarrivaltimes,theresultismoreaccuratefleetpredictions,reducedfuelburnduetolessaircraftqueuingontaxiwaysandeconomicandenvironmentalbenefits.
• Passengersbenefitfromreductionindelays,andfewermissedconnections.Afterdisruptions,recoveryismuchfaster.Forarrivalsmoreaccurateinformationisdeliveredtoflightinformationdisplaysystemsandservicedesks.
18ACI World Report – May 2013
First International Conference on Airport Economic Regulation to be
Organized by ACI
AirportsCouncilInternational(ACI)isproudtosharethenewsthatitwillhostthefirstAirportsEconomicRegulationConferenceinMexicoCity,Mexicofrom29to31July2013.TheConferenceisjointlyorganizedbyACILatinAmerica-CaribbeanandACIWorld. This inaugural event will explore airport economic regulation withinthecontextof25yearsofairportprivatizationandthetransformation of the industry from infrastructure to service providers, and will examine the different regulatory models that apply around the world, with a particular focus on the LatinAmerica-Caribbeanregion.
Conference attendees will consist of airport chief executive officers,CFOsandseniorexecutives,governmentofficialsand representatives from civil aviation authorities and national and regional regulators, airport investors, and legal andfinancialadvisorsfromaroundtheglobe.
Keydiscussiontopicswillcenteronstakeholderviewsonairport economic regulation, lessons learned from 25 years of airport economic regulation, challenges faced by the industry in Latin America and beyond, ACI’s Economics RegulationManual,ICAO’spositiononairporteconomicsregulation,thecostofeconomicregulation.
The Conference is endorsed by the International CivilAviationOrganization(ICAO)andComisiónLatinoamericanadeAviaciónCivil(CLAC). EventhostsincludeAeropuertosdelSuroeste(ASUR),GrupoAeroportuariodelPacífico,GrupoAeroportuarioCentroNorte(OMA),andVuelaTolucaAeropuertoInternacional.
For registration information and the Conference programme, please visit: http://bit.ly/Z65efhorhttp://bit.ly/11m92HO
For additional conference and delegate information, contact: Nathalie Zulauf, Manager of Member Services & Events, ACI World:[email protected]
For sponsorship opportunities, contact: Sevda Fevzi, Manager of Marketing, ACI World: [email protected]
19 ACI World Report – May 2013
20ACI World Report – May 2013
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continuing efforts to improve thequalityofserviceexperiencedbypassengers.Fivecoreprogrammes provide practical management information and advicespecificallyfortheairportindustry.
Thefivecoreprogrammesconsistof:ASQSurvey,ASQ Performance, ASQ Assured, ASQ Retail & ASQ Management.
ASQistakinghighstridesin2013,withthehighestnumberofparticipatingairportsnowpartoftheprogramme.276airportsworld-wide,whichrepresentover75%overthetop 100 airports, are now part of the world leading airport servicebenchmarkingprogramme.
A snap shot of the number of airports per region, which are now part of the ASQ family: North America – 42 airportsLatin America & Caribbean–33airportsAfrica–18airportsMiddle East – 10 airportsEurope–109airportsAsia–64airports Click here for the full comprehensive list of ASQ participants. ACIwouldliketowelcomeandcongratulatethefollowingairports who are the latest participants to join the ASQ Survey:
• Casablanca• Fez• Jakarta(CGK)• Marrakesh• Oujda• Rabat• SaoPaulo(GRU)• Tangier ACIwouldalsoliketoextendcongratulationstoSaoPauloforundertakingASQPerformance. ASQForums2013-AnnouncementofDatesandLocations
• Americas:PuntaCana,Aug.28-30,2013• Africa-Middle East-Asia:Doha,Sept.10-12,2013• Europe:Milan,Sept.25-27,2013
Registration will be open very soon for the ASQ Forums, moredetailstofollow. IfyouwouldliketoreceivemoreinformationregardinganyoftheASQProgrammes,orwouldlikealivewebinardiscussion of how the ASQ programmes would help your airport, please contact: SevdaFevziManager,MarketingT:+15143731232E:[email protected]://www.aci.aero/Airport-Service-Quality/ASQ-Information
21 ACI World Report – May 2013
TAKING YOUR AIRPORT’S RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airport’s retail / F&B offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr. Rafael Echevarne
ACI Director of Economics+1 514 [email protected]
Damien KobelDirector DKMA+ 41 22 354 [email protected]
www.airportservicequality.com/content/retail.html
22ACI World Report – May 2013
New Employees Join ACI WorldGudjon Atlason, Manager, Airport Safety & Operations ACI World is delighted to announce the appointment of Gudjon Atlason, who joinedourstaffasManager,AirportSafety&OperationsinFebruary,2012. Gudjon has over 25 years of experience in Aviation, including 12 years with the Icelandic Civil Aviation Authority as Aviation Safety Inspector and Auditor,workingin airport safety, air crew licensing and aviation security, both inIcelandandinternationally.Hewasalsosecondedfor15monthstotheEuropeanAviationSafetyAgency(EASA)asAirportRulemakingOfficer.OnleavefromICAAin2010,hewasaQAManagerwithCalmAirInt’linCanada.
Earlier in his career as Flight Dispatcher Duty Manager and Aircraft Handling ServicesOfficeratTheFlightServicesinReykjavikhisdutiesincluded;internationalflightplanning,weatherbriefing,flightfollowing,apronworkandallgeneralarrangementsforaircraftturn-around.
He has education in aviation, education and commerce, training and experience of implementation, function and auditing of Quality and Safety ManagementSystemsinaviation.
Gudjonhasleadauditsandinspectionsforaerodromecertificationandoversightatthefollowingaerodromes:PristinainKosovo,EgilsstaðirAirport,AkureyriAirport,ReykjavíkAirport,KeflavíkAirportandmanysmallerregionalaerodromesinIceland.HehasalsoparticipatedinauditsandinspectionsatKabulAirportandseveralheliports. Candice Cartier, Administrative Assistant & Publications
ACI World is pleased to announce Candice Cartier as our new AdministrativeAssistant. Joining the ACI World team in February, 2012, Candice is primarily responsibleforACIPublicationsordersandadministration.
Candice’searlierbackgroundhaslargelybeenintheacademicsector.She coordinated a longitudinal study on adolescent brain development for a research lab at McGill University, and more recently, was responsibleforcoordinatingthefinalexamsandteacherevaluationprocessesatMontreal’sDawsonCollege.
A native Montrealer, Candice graduated from Concordia University with a Bachelor of Arts in History, as well as later studying Translation at UniversityofOttawa.
23 ACI World Report – May 2013
ACI Welcomes New World Business Partners
APN OutdoorLevel4,33SaundersStreet PyrmontNSW2009Australia
WBP Contact PersonMs.JanineWoodGeneralManagerMarketing,APNOutdoor
Website:www.apnoutdoor.com.auWebsite:www.apnoutdoor.co.nzEmail:[email protected] Telp:+61285693000Direct:+6185693120 Mobile:+61413870287
Region:ACIASIA-PACLevel: Small
In2013,APNOutdoorsownsthemantleofbeingaprogressiveOutdoorcompanyoperatinginAustraliaandNewZealand.
APNOutdoorleadthewayintheareasofconnectingairportaudienceswithadvertisersandleveragingtheIPPofourairportpartnersinthefieldofmediaandadvertising.
APNOutdoorcreateassetswithintheairportenvironmenttodemandtheattentionoftheairportaudienceastheymoveinandaroundtheterminal.
Billboards that enhance the environment and the customer experience , Digital boards which grab attention and aid point of sale messaging or communicate a consumer message to this highly valuable customer group are just examples of what they do.
Innovation,audienceresearchandexpertproductknowledgearethehallmarksofAPNOutdoorssalesandmarketingleadapproach.
Withover36,000sitesacrossthetrans-Tasman,APNOutdooroperatesacrossmultipleformatsandenvironments.
TheTurnHeadsbusinessmessageAPNOutdoorpromotesisbothadirectivetocaptureattentionandremindadvertisersinthehighlycompetitivemediasectortheyknowwhattheyaredoing.
APNOutdoorsproductportfoliospansDigitalandtraditionalBillboards,Airports,TransitandRailenvironments.
‘Thisisouryear,wedon’taspiretobethebiggestwejustwanttobethebest‘wasastatementtomarketfromAPNOutdoormarketingveteranJanineWoodwhenAPNOutdoorannouncedthetenderwinoftheVirginTerminalatBrisbaneAirportearlierthisyear.
APNOutdoorairportpartnersincludeChristchurch,Canberra,Perth,Sydney,andtheynowhaveastrongholdinBrisbanewiththisrecentsuccess.
24ACI World Report – May 2013
ACI Welcomes New World Business Partners
Atlantic Aviation FBO, Inc.6652PineCrestDrive,Suite300Plano,TX75024 WBP Contact PersonClive LoweSeniorVicePresident
Website:www.atlanticaviation.comEmail:[email protected]:(972)905-2500Fax:(972)447-4211
Region: ACI NALevel: Platinum
Eid Passport5800NWPinefarmPlaceHillsboro,OR97124
WBP Contact PersonAbrar AhmedGroup President
Website:www.eidpassport.comEmail:[email protected]:(503)924-5367
Region: ACI NA
OTG Management352ParkAvenueSouth,10thFloorNewYork,NY10010
WBP Contact PersonJaiminiErskineDirector, Business Development
Website:www.otgmanagement.comEmail:[email protected]:(212)776-1478
Region: ACI NALevel: Platinum OTGisanaward-winningairportfood&beverageoperatorwithmorethan175restaurantsandretailboutiquesin10airports,includingMinneapolis-St.Paul,JohnF.Kennedy,LaGuardia,TorontoPearson,BostonLogan,Tucson,WashingtonNational,OrlandoChicagoO’HareandPhiladelphia.Sinceitsentryintoairportsin1996,OTGhasbeenrecognizedthroughouttheindustryforitsexceptionalcustomerfocusandgroundbreakinginnovation;growingtobecomethesecondlargestprivatelyheldairportfoodoperatorintheUnitedStatesinjustoveradecade.
25 ACI World Report – May 2013
In partnership with
AIRPORTS COUNCILINTERNATIONAL
To purchase your copy of the report:
P: +1 514 373 1207E: [email protected]
www.aci.aero
NEW ACI Global Traffic Forecast (2012 - 2031)
The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI’s global industry data sets and DKMA’s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry.
Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world.
Forecast Highlights:
Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts
© istockphoto.com / Nikada
26ACI World Report – May 2013
Airport Operations Diploma Programme(OnlineProgramme)
TheAirportOperationsDiplomaProgrammeprovidesparticipantswithabroadunderstandingofAirportOperationsintheareasof AirsideOperations,TerminalandLandsideOperationsandBusinessOperations.TheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports.
Who Should Enrol?
• Current,neworfuturepersonnelinvolvedinAirside,Terminal,LandsideorBusinessOperations• Personnel wishing to enhance their career opportunities and advance to leadership and management positions• WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations.
Programme Structure
The new AirportOperationsDiplomaProgramme is made up of the following three certificate courses:
1. AirsideOperations- available now 2. TerminalandLandsideOperations- Scheduled for release early Q220133. AirportBusinessOperations- ScheduledforreleaseearlyQ22013
For more information ontheonlineAirportOperationsDiplomaProgramme,visitwww.olc.aero or contact [email protected].
For information on ACI Global Training, programmes and course offerings, visit us online at: www.aci.aero/training
EnrolmentRegular Enrolment Fee: $1,795.00
Pre-registrationcandidateswillbeabletocommencetheCertificateinAirsideOperationsimmediatelyandwillbeautomaticallyenrolledintheCertificateinTerminalandLandsideOperationsandCertificateinAirportBusiness Operationsastheyarereleasedinthefirsthalfof2013.
To register for this online programme, please visit: www.olc.aero or contact [email protected].
For all other course and programme inquiries, contact ACI Global Training at: [email protected]
27 ACI World Report – May 2013
Last update: 23 April 2013
Course Programme Location Country Language Member/ WBP price (USD)
Non-member price (USD)
12-14 August Airport Carbon Management Environment Johannesburg South Africa English 950.00$ 1,400.00$ 19-23 August WildlifeHazardManagement Safety Johannesburg South Africa English 950.00$ 1,400.00$ 07-11 October AccidentandIncidentInvestigationforAirportOperators Safety Nairobi Kenya English 950.00$ 1,400.00$
05-09 May GSN5-AdvancedSafetyManagementSystems Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 13-17 May Airport Master Planning Other Kuala Lumpur Malaysia English 1,450.00$ 2,100.00$ 19-23 May ManagingAerodromeWorks Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 19-23 May GSN2-AirsideSafety&Operations Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 27-31 April Aviation English Other Incheon South Korea English 1,450.00$ 2,100.00$ 09-13 June GSN1-SafetyManagementSystems Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 19-23 August Implementation of SMS * AMPAP Elective Hyderabad India English 1,600.00$ 2,400.00$ 25-29 August Developing a Customer Service Culture at Airports* AMPAP Elective Abu Dhabi UAE English 1,600.00$ 2,400.00$ 26-30 August Apron Management Safety Kuala Lumpur Malaysia English 1,450.00$ 2,100.00$ 01-05 September Advanced Airside Safety Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 01-05 September Airport Communications and Public Relations* AMPAP Elective Abu Dhabi UAE English 1,450.00$ 2,100.00$ 08-12 September Aerodrome Certification Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 15-19 September Airport Environment Management * AMPAP Elective Abu Dhabi UAE English 1,600.00$ 2,400.00$ 16-20 September GSN1-SafetyManagementSystems Safety Hyderabad India English 1,450.00$ 2,100.00$ 29-03 Sept-Oct GSN4-WorkingwithAnnex14 Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 06-08 October Safety Abu Dhabi UAE English 950.00$ 1,400.00$ 07-11 October ACI/ICAOAirportUserCharges* AMPAP Elective Kuala Lumpur Malaysia English 2,600.00$ 2,600.00$ 20-22 October WildlifeHazardManagement Safety Abu Dhabi UAE English 950.00$ 1,400.00$ 20-24 October GSN5-AdvancedSafetyManagementSystems Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 27-31 October AirportMasterPlanning(Advanced) Other Abu Dhabi UAE English 1,450.00$ 2,100.00$ 04-08 November Developing a Customer Service Culture at Airports* AMPAP Elective Kuala Lumpur Malaysia English 1,600.00$ 2,400.00$ 10-12 November AccidentandIncidentInvestigation(forAerodromeSafetyStaff) Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 24-28 November GSN6-AerodromeAuditingandCompliance Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 08-12 December Apron Management Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$
22-24 April PassengerswithReducedMobilityWorkshops Facilitation Bucharest Romania English 950.00$ 1,400.00$ 22-26 April GSN1-SafetyManagementSystems Safety Zagreb Croatia English 1,450.00$ 2,100.00$ 13-17 May Developing a Customer Service Culture at Airport* AMPAP Elective Athens Greece English 1,600.00$ 2,400.00$ 13-17 May GSN3-EmergencyPlanningandCrisisManagement Safety Zagreb Croatia English 1,450.00$ 2,100.00$ 13-17 May Airports Communications and Public Relations* AMPAP Elective Riga Latvia English 1,600.00$ 2,400.00$ 20-22 May Runway Incursion Awareness and Prevention Safety Bucharest Romania English 950.00$ 1,400.00$ 27-29 May Air Traffic Forecasting Other Krakow Poland English 950.00$ 1,400.00$ 15-19 July GSN4-WorkingwithAnnex14 Safety Riga Latvia English 1,450.00$ 2,100.00$ 09-13 September AdvancedAirportOperations Safety Riga Latvia English 1,450.00$ 2,100.00$ 16-20 September GSN5-AdvancedSMS Safety Bucharest Romania English 1,450.00$ 2,100.00$ 23-27 September Airport Master Planning Other Istanbul Turkey English 1,450.00$ 2,100.00$ 25-27 September Airport Carbon Management Environment Zagreb Croatia English 950.00$ 1,400.00$ 30-02 Sept-Oct Airport Ground Handling Slots Other Istanbul Turkey English 950.00$ 1,400.00$ 07-09 October PassengerswithReducedMobilityWorkshops Facilitation Krakow Poland English 950.00$ 1,400.00$ 14-18 October GSN6-AerodromeSafetyComplianceandAuditing Safety Zagreb Croatia English 1,450.00$ 2,100.00$ 21-23 October Airport Security Security Riga Latvia English 950.00$ 1,400.00$ 04-08 November GSN6-AerodromeSafetyComplianceandAuditing Safety Bucharest Romania English 1,450.00$ 2,100.00$ 11-13 November Airport Service Quality at Airports Facilitation Dublin Ireland English 950.00$ 1,400.00$ 11-13 November Airport Business Planning and Development Economics Istanbul Turkey English 950.00$ 1,400.00$ 17-21 November ACI/ICAOUserCharges* AMPAP Elective Abu Dhabi UAE English 1,600.00$ 2,400.00$ 20-22 November Airport Security Security Zagreb Croatia English 950.00$ 1,400.00$ 25-27 November Airport Ground Handling Slots Other Athens Greece English 950.00$ 1,400.00$ 02-04 December VictimSupportandMediaManagement Safety Zagreb Croatia English 950.00$ 1,400.00$
08-10 May AirportSMSImplementationWorkshop Safety Port of Spain Trinidad & Tobago English 950.00$ 1,400.00$ 08-10 July Managing Airport Service Quality at Airports Facilitation Panama City Panama Spanish 950.00$ 1,400.00$ 19-21 August AirportSMSImplementationWorkshop Safety Panama City Panama Spanish 950.00$ 1,400.00$ 22-23 August Human Factors Safety Panama City Panama Spanish 950.00$ 1,400.00$ 09-11 September Managing Airport Service Quality at Airports Facilitation Port of Spain Trinidad & Tobago English 950.00$ 1,400.00$ 16-18 September SafetyRiskAssessment Safety Panama City Panama Spanish 950.00$ 1,400.00$
12-17 May AirportExecutiveLeadershipProgramme(AELP)* AMPAP Elective Montreal Canada English 6,200.00$ 9,300.00$ 10-12 June AirportNon-AeronauticalRevenues Economics San Francisco USA English 950.00$ 1,400.00$ 15-19 July Developing a Customer Service Culture at Airport* AMPAP Elective Montreal Canada English 1,600.00$ 2,400.00$ 05-09 August ACI/ICAOAirportCertification* AMPAP Elective Montreal Canada English 2,600.00$ 2,600.00$ 05-09 August Airport Communications and Public Relations* AMPAP Elective Nashville USA English 1,600.00$ 2,400.00$ 28-30 October AirportRouteDevelopmentandMarketing Economics San Francisco USA English 950.00$ 1,400.00$ 04-08 November Airport Environment Management* AMPAP Elective Nashville USA English 1,600.00$ 2,400.00$
*This course can be taken as an elective for the Airport Management Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training
Latin America
North America
Date
ACI Global Training 2013
Africa
Asia Pacific
Europe
1/1
COURSECALENDAR
28ACI World Report – May 2013
Media Partner
PremierSponsor
Airport Management as a Profession
Academic PartnershipsGraduate Aviation Programs
AMPAP Administrator
Programme Destinations 2007-2013
ICAO SARPs
AIRPORT ENTERPRISES
Community Network
ACI-ICAO AMPAP
Global Outreach
AMPAP
If your goal is excellence in airport management,learn why we matterwww.iap.aero
Marking 6 yearsof professional development worldwide
29 ACI World Report – May 2013
ICAO Symposium on Aviation and Climate Change
You are invited to attend, sponsor and/or exhibit at the ICAO Symposium on Aviation and Climate Change "Destination Green", being held at the ICAO Headquarters in Montreal, Canada, from 14 to 16 May 2013.
CONTENT The ICAO Symposium on Aviation and Climate Change, "Destination Green" is the fourth in this series of critical environment-related events which aim to foster a dialogue amongst participants on environment and aviation, leading to the 38th Session of the ICAO Assembly in September 2013. Destination Green is a unique opportunity to gain knowledge and exchange information on the key areas of ICAO's environmental protection activities.
SPEAKERS Symposium speakers and facilitators include world leaders in the field, policy makers and senior managers, renown experts, practitioners and researchers, many from the relevant working groups of ICAO and other international organizations.
TARGET AUDIENCE This event will be of interest to government officials and representatives of international organizations; professionals and executives from the aviation, oil and gas and alternative energy industries; representatives from the legal and financial sectors; scientist, academics and researchers.
EXHIBITION In conjunction with the Symposium, an exhibition will be organised to showcase the latest tools, products and technologies that can positively contribute to many of the measures and initiatives supporting States' action plans to reduce aviation emissions. For further information, please visit the Symposium website:
www.icao.int/Meetings/Green or contact us at: [email protected]
30ACI World Report – May 2013
Regional World Business Partner Contacts
WatchUsonYouTube:www.youtube.com/AirportsCouncilWorld
We fully encourage members to submit any interesting videos of airports orairportrelatedeventstous,whichwillmakeavailableonourYouTubeChannel.
Contact: Brent Taylor
Website Content CoordinatorACI World
ACI WBP AFRContact: Ali TounsiEmail: [email protected]: www.aci-africa.aero
ACIWBPASIA-PACContact: Ada TseEmail: [email protected], [email protected]: www.aci-asiapac.aero
ACI WBP EURContact:YuliaPlyusninaEmail: [email protected]: www.aci-europe.org
ACI WBP LACContact:JavierMartinezEmail:[email protected]: www.aci-lac.aero
ACI WBP NACassandra LamarEmail: [email protected]: www.aci-na.org
32ACI World Report – May 2013
33 ACI World Report – May 2013
EVENTSCALENDAR
2013
ACI North America Environmental Affairs Conference13-16 May 2013Halifax, NS, Canada
ATAG’s Aviation and Environment Workshop13 May 2013Montreal, QC, Canada Lagal Affairs Spring Conference15-18 May 2013Seattle, WA, USA
ICAO/IFALPA/FSF Regional Runway Safety Seminar/Workshop27-29 May 2013St. John’s, Antigua & Barbuda
Marketing and Communications and JumpStart® Air Service Development Program3-6 June 2013Atlanta, GA, USA
Small Airports Conference in Conjunction with the JumpStart® Air Service Development Program4-5 June 2013Atlanta, GA, USA ACI EUROPE/World Annual General Assembly, Conference and Exhibition8-12 June 2013Istanbul, Turkey
ACI World/Latin America & Caribbean Airports Economic Regulation Conference29-31 July 2013Mexico City, Mexico ACI African Region Annual Assembly, Conference and Exhibition14-18 October 2013Lomé, Togo
ACI Europe’s Airport Leadership and Change Management Forum23-25 October 2013 Bologna, Italy ACI Latin America & Caribbean Assembly, Conference and Exhiibition 2-5 November 2013 Montevideo, Uruguay Airports Concessions Conference11-13 November 2013 Sacremento, CA, USA
International Aviation Issues Seminar5-6 December 2013 Washington, DC, USA
For a complete list of events visit us online at:
www.aci.aero/events
34ACI World Report – May 2013
Published byACI World
Editors
James RoachManager, Communications
Brent TaylorWebsite Content Coordinator
ACI Publications Catalogue 2012 – 2013
The
airportsworld’s
of the voice
WORLD BUSINESS PARTNERS
2012-2013 MEMBERDIRECTORY
WORLD AIRPORTS
Policies and Recommended Practices Handbook2009
SEVENTH edition | November 2009Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, [email protected] | www.aci.aero
OVER 1,400 AIRPORTS
MORE THAN 150 COUNTRIES
2011 WORLD AIRPORT TRAFFIC REPORT
Keeping you abreast of the latest analysis, trends and data in airport traffic
Aerodrome Bird Hazard Prevention and Wildlife Management Handbook
ACI Best Industry PracticeSafety Management System (SMS) Gap Analysisand Audit Tool
Authors:ACI Operational Safety Sub-Committee
May 2010
Apron Markings and Signs
HANDBOOK2nd Edition 2009
Clickheretodownloadour2012-2013Publications
Catalogue.
