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「My HKBN app」User guide Latest updated date : 27/3/2019

A. My HKBN app User Guide …………………………………………………………………………………………………………………. 2 – 3

B. Log in and finger print set up/Face ID log in ………………………………………………………………………………………………………………. 4 – 6

C. Account Overview ………………………………………………………………………………………………………………. 7 – 8

D. Message Centre ………………………………………………………………………………………………………………. 9

E. Guide ………………………………………………………………………………………………………………. 10

F. Service Plan Details ………………………………………………………………………………………………………………. 11

G. My Rewards/Jetso ………………………………………………………………………………………………………………. 12

H. Specials ………………………………………………………………………………………………………………. 13

I. e-Statements & Correspondence ………………………………………………………………………………………………………………. 14

J. HKBN Travel Pocket Wi-Fi Rental ………………………………………………………………………………………………………………. 15

K. Add Favourite ………………………………………………………………………………………………………………. 16

L. Support ……………………………………………………………………………………………………………….

i. Reset Optical Network Terminal 17

ii. Download Forms 18

iii. Wi-Fi Hotspots 19

iv. Shop Locations 20

v. General Support 21

vi. Contact Us 22

M. Settings ………………………………………………………………………………………………………………. 23

N. Mobile network related services ………………………………………………………………………………………………………………. 24

O. IDD 0030 related services ………………………………………………………………………………………………………………. 25

P. Current balance and payment ………………………………………………………………………………………………………………. 26 – 27

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** All pictures provided are for reference only. For more information about service plans, promotion/payment details, please use your account number to

check the latest information and remember to pay attention to email announcements from the marketing department.

A. My HKBN app tutorial

Once the customer downloads and opens the My HKBN application, the main features tutorial will appear.

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B. Log in and finger print set up/Face ID log in

⚫ First Time Log in

1. Customer should log in with HKBN account number

and name. Password will be sent via email

afterwards.

2. Customer must reset the personal password for

purposes of account security.

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Client already log in My Account/My Account app/My HKBN app

Finger print set up / Face ID log in

⚫ Finger print set up/ Face ID log in

1. If customer uses password to log in to My HKBN

app (while their mobile device also supports

fingerprint/face ID login), a pop-up message will be

displayed to remind the client to set up

fingerprint/face ID login.

2. After customer agrees to the terms and conditions,

a one-time verification code will be sent via SMS.

After client inputs the password, clients can use

the finger print and Face ID log in.

3. After pairing of fingerprint/FaceID is complete,

client can use fingerprint/FaceID to log in.

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Remove Fingerprint/Face ID log in

⚫ Remove Fingerprint/Face ID

log in

1. Click “Settings” after log in

2. Close “Setting of Touch ID/Face

ID”

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C. Account Overview

⚫ Account Overview

1. Customers can check their account

information, payment details,

communication details,

promotional information settings in

the account overview section.

2. Check the “Pen” logo on the top

right corner. From there, you can

edit the information and settings.

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D. Message Center

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E. Guide

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F. Service Plan Details

⚫ From here, customers can check any current and invalid service plan information (consisting of

service account, plan valid date and end dates)

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G. My Rewards/Jetsco

⚫ Customers can check

the rewards, gifts and

offers available for

redemption in the

account, including any

gifts or special

promotion awards

related to the customer

service plan

⚫ Some coupon codes and

gifts originally sent by

email will be stored in

this

redemption/promotion

area.

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H. Specials

⚫ Customers can find the

special promotion plan

and rewards here.

⚫ After customer logs in

to My account online

version or My HKBN

app, he/she will

automatically connect

to the relevant platform

by clicking the banner

or link. There’s no need

to re-enter the account

number and password

to log in to get relevant

promotion and

discount.

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I. e-Statement & Correspondence

⚫ Customers can check

monthly e-statements from

the past 12 months and

monthly usage of IDD and

mobile communication.

⚫ Customers can check for

service plan notices in the

Notifications &

Documentation section.

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J. HKBN Travel Pocket Wi-Fi rental

⚫ Customers can rent

HKBN Travel Pocket

Wi-FI anytime through

“My Account” online

version or My Account

App.

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K. Add favourite – Client can choose 3 favourite items

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L. Support

i. Reset Optical Network Terminal – Applicable to GPON/Home Gateway clients

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ii. Download Forms – Connect to HKBN.net ‘s related page

Download forms：Redemption Authorization Form, Authorization letter, ”Number Porting Application Form”(Service Termination Notification)

Applicable to Hong Kong Broadband Network customers who switch from other operators.

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iii. HKBN Wi-Fi Hotspot

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iv. Shop Locations

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v. General Support -- Link to the support page of the Hong Kong Broadband website

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vi. Contact Us

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M. Settings

⚫ Settings

Customers can set up

their notification

settings, language,

fingerprint/Face ID.

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N. Mobile network related services

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O. IDD 0030 related services

Customers can access IDD 0030 accounts through using My Account Online or my HKBN app :

1. Add and delete phone numbers for IDD 0030 account

2. Check the country / region calling fee

3. Review the usage records

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P. Current balance and payment

⚫... Current balance and payment

1. After log in, payment details

including current balance, cut-off

date, due date and payment

method can be displayed.

2. By clicking “Pay Now”, customers

can settle payment by credit card

instantly.

3. $2,000。 The minimum amount

of payment is the balance of the

monthly statement. If the

customer owes <$0, client can

choose advance payment. The

minimum payment is $100 and

the maximum limit is $2,000.

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4. Customers can use the QR

code for payment at a

convenience store.

5. Customers can click

“Payment Record” to check

info like payment date,

payment method and

amount paid from the last 3

months of payment records.