101-C Amadeus Functionality Rv8 June2010

Amadeus Functionality

Participant Guide

2010 Amadeus North America, Inc. All rights reserved. Trademarks of Amadeus North America, Inc. and/or its affiliates.

Please address any comments about this manual to:

Amadeus North America, Inc.

9250 NW 36 Street

Doral, FL 33178

www.us.amadeus.com

#101-C Rv8

June 2010

Table of ContentsGetting Started in the Amadeus System 1-1

Objectives ......................................................................................................................................................... 1-1Accessing Selling Platform ................................................................................................................................ 1-2Signing In .......................................................................................................................................................... 1-3Signing Out and Exiting ..................................................................................................................................... 1-6Signing In & Out on the Command Page .......................................................................................................... 1-8Using the Workspace ........................................................................................................................................ 1-9Status Table Display Example ........................................................................................................................ 1-11Scrolling .......................................................................................................................................................... 1-12Decoding / Encoding ....................................................................................................................................... 1-13Time Conversions ........................................................................................................................................... 1-14Math Functions ................................................................................................................................................ 1-14Information Pages ........................................................................................................................................... 1-15Information Pages Main Topic Example ......................................................................................................... 1-16Displaying Airline Information .......................................................................................................................... 1-17Displaying General Information ....................................................................................................................... 1-17Help ................................................................................................................................................................. 1-18Help Main Subject Example ............................................................................................................................ 1-18

Air .................................................................................................................................................. 2-1Objectives ......................................................................................................................................................... 2-1Availability display example .............................................................................................................................. 2-2Availability ......................................................................................................................................................... 2-3Availability options ............................................................................................................................................. 2-4Search entries ................................................................................................................................................... 2-4Airline displays .................................................................................................................................................. 2-5Schedule and Timetable displays ..................................................................................................................... 2-5Scrolling ............................................................................................................................................................ 2-6Availability format changes .............................................................................................................................. 2-7Option changes ................................................................................................................................................. 2-8Display changes ................................................................................................................................................ 2-8Flight information ............................................................................................................................................... 2-9Display connecting points and times ............................................................................................................... 2-10Dual-City Pair Availability display example ..................................................................................................... 2-11Dual-City Pair Availability ................................................................................................................................ 2-12Scrolling in Dual-City Pair Availability displays ............................................................................................... 2-12Dual-City Pair Availability changes ................................................................................................................. 2-13Airline access levels ........................................................................................................................................ 2-14Selling flights ................................................................................................................................................... 2-15PNR claim ....................................................................................................................................................... 2-16Passive segments ........................................................................................................................................... 2-17Amadeus North America, Inc.

Amadeus Passenger Name Record ........................................................................................... 3-1Objectives ......................................................................................................................................................... 3-1PNR Example .................................................................................................................................................... 3-2Name Element .................................................................................................................................................. 3-3Contact Elements .............................................................................................................................................. 3-4Received From Element .................................................................................................................................... 3-5Ticketing Element .............................................................................................................................................. 3-5Ending the Transaction/Ignoring a PNR ............................................................................................................ 3-6Other Service Information ................................................................................................................................. 3-6Special Service Request ................................................................................................................................... 3-7Frequent Flyer Elements ................................................................................................................................... 3-8Seat Maps ......................................................................................................................................................... 3-9Requesting Seats .............................................................................................................................................. 3-9Remarks .......................................................................................................................................................... 3-10Address Element ............................................................................................................................................. 3-11Option Element ............................................................................................................................................... 3-11Fare Elements ................................................................................................................................................. 3-12Displaying an Amadeus Passenger Name Record ......................................................................................... 3-15Displaying a Partial Amadeus Passenger Name Record ................................................................................ 3-16Displaying Amadeus Passenger Name Record History .................................................................................. 3-17History Codes .................................................................................................................................................. 3-18Codes Used in Partial PNR and History Displays ........................................................................................... 3-20Modifying an Amadeus Passenger Name Record .......................................................................................... 3-21Canceling and Rebooking Flights ................................................................................................................... 3-21Modifying a Name ........................................................................................................................................... 3-22Changing Amadeus Passenger Name Record Elements ............................................................................... 3-23Canceling Amadeus Passenger Name Record Elements ............................................................................... 3-24Amadeus Non Homogeneous PNRs ............................................................................................................... 3-25Splitting an Amadeus Passenger Name Record ............................................................................................. 3-26Replicating an Amadeus Passenger Name Record ........................................................................................ 3-27

Profiles ......................................................................................................................................... 4-1Objectives ......................................................................................................................................................... 4-1Profile Display Example .................................................................................................................................... 4-2Displaying Profiles ............................................................................................................................................. 4-3Profile Mode ...................................................................................................................................................... 4-5Creating a Profile .............................................................................................................................................. 4-6Ending and Ignoring a Profile ............................................................................................................................ 4-7Creating a profile from a profile ......................................................................................................................... 4-8Creating a profile from a PNR ........................................................................................................................... 4-9Transferring Profile Elements to a PNR .......................................................................................................... 4-10Modifying a Profile ........................................................................................................................................... 4-11Update a Profile from a PNR ........................................................................................................................... 4-12

Fares ............................................................................................................................................. 5-1Objectives ......................................................................................................................................................... 5-1Fare Display Example ....................................................................................................................................... 5-2Fare Quote Display ........................................................................................................................................... 5-3List of Expanded Parameter codes ................................................................................................................... 5-5Amadeus North America, Inc.

Changing a Fare Display ................................................................................................................................... 5-6Displaying Fare Notes ....................................................................................................................................... 5-7

Displaying Routing Information ......................................................................................................................... 5-8Displaying Booking Code Requirements ........................................................................................................... 5-9Pricing a PNR .................................................................................................................................................. 5-10Pricing a PNR and Storing the Fare ................................................................................................................ 5-10Other Formats ................................................................................................................................................. 5-11Pricing Options ................................................................................................................................................ 5-12Displaying Fare Notes from a Pricing Display ................................................................................................. 5-13Historical Fare Record .................................................................................................................................... 5-14Value Pricer ..................................................................................................................................................... 5-15Value Pricer Options ....................................................................................................................................... 5-16Stored Fares ................................................................................................................................................... 5-21Domestic Stored Fare Example ...................................................................................................................... 5-22Rate Desk Pricing ........................................................................................................................................... 5-23Manually Stored Fares .................................................................................................................................... 5-23Creating the TST Shell .................................................................................................................................... 5-23Line Entitlement .............................................................................................................................................. 5-24Fare Information .............................................................................................................................................. 5-24Fare Calculation Line ...................................................................................................................................... 5-25Inserting Information ....................................................................................................................................... 5-25Other Formats ................................................................................................................................... 5-26

Queues 6-1Objectives ......................................................................................................................................................... 6-1Queue Counts ................................................................................................................................................... 6-2Queue Placement ............................................................................................................................................. 6-3Starting Queues ................................................................................................................................................ 6-4Working Queues ............................................................................................................................................... 6-5Displaying a list of PNRs on Queue .................................................................................................................. 6-6Displaying and Removing PNRs from the Queue View Display ....................................................................... 6-7Searching and Sorting PNRs on Queue ........................................................................................................... 6-9Displaying a PNR Queue list ........................................................................................................................... 6-10

Cars 7-1Objectives ......................................................................................................................................................... 7-1Decoding/Encoding ........................................................................................................................................... 7-2Amadeus Information Pages for Cars ............................................................................................................... 7-2Scrolling ............................................................................................................................................................ 7-3Car Location List ............................................................................................................................................... 7-4Car Availability and Rates ................................................................................................................................. 7-5Multi-Company Availability ................................................................................................................................ 7-6Single-Company Availability .............................................................................................................................. 7-7Car Availability and Rates Formats ................................................................................................................... 7-8Car Availability Options ..................................................................................................................................... 7-9Selling a Car .................................................................................................................................................... 7-10Modifying and Canceling a Car ....................................................................................................................... 7-12Car Terms ....................................................................................................................................................... 7-13Car Rate Features ........................................................................................................................................... 7-14Car Location Policy ......................................................................................................................................... 7-15Car Type Codes .............................................................................................................................................. 7-16Amadeus North America, Inc.

Rate Categories and Rate Plan Options ......................................................................................................... 7-18Cars Quick Reference ..................................................................................................................................... 7-19

Amadeus Hotels .......................................................................................................................... 8-1Objectives ......................................................................................................................................................... 8-1Decoding/Encoding ........................................................................................................................................... 8-2Amadeus Information Pages for Hotels ............................................................................................................ 8-3Scrolling ............................................................................................................................................................ 8-4Amadeus Hotel List ........................................................................................................................................... 8-5Hotel Facts and Features .................................................................................................................................. 8-6Hotel Availability and Rates .............................................................................................................................. 8-7Multi-Property Availability .................................................................................................................................. 8-8Single-Property Availability ............................................................................................................................... 8-9Hotel Availability and Rates Formats .............................................................................................................. 8-10Hotel Alternate Property Display ..................................................................................................................... 8-11Amadeus Hotel Points of Reference ............................................................................................................... 8-12Selling a Hotel ................................................................................................................................................. 8-13Hotel Passive Segments ................................................................................................................................. 8-14Amadeus Hotel Pricing .................................................................................................................................... 8-15Modifying and Canceling a Hotel Segment ..................................................................................................... 8-16Hotel Rate Type Codes ................................................................................................................................... 8-17Amadeus Hotel Quick Reference ................................................................................................................... 8-18

Invoice and Itinerary 9-1Objectives ......................................................................................................................................................... 9-1Itineraries .......................................................................................................................................................... 9-2Itinerary Options ................................................................................................................................................ 9-2Itinerary Display Example ................................................................................................................................. 9-3Invoices ............................................................................................................................................................. 9-4Options for Faxing and E-mailing Invoices ........................................................................................................ 9-5Invoice Options ................................................................................................................................................. 9-6Invoice Remarks ............................................................................................................................................... 9-7Invoice Example ................................................................................................................................................ 9-8

Ticketing ..................................................................................................................................... 10-1Objectives ....................................................................................................................................................... 10-1Ticketing Formats ............................................................................................................................................ 10-2Ticketing Options ............................................................................................................................................ 10-3Electronic Ticketing ......................................................................................................................................... 10-4Automated Refunds ........................................................................................................................................ 10-5Electronic Ticket Record Example .................................................................................................................. 10-7Automated Service Fees ................................................................................................................................. 10-8Create a Service Fee Element ........................................................................................................................ 10-8Automated Service Fee Example .................................................................................................................... 10-9Example of a PNR with a Service Fee Element .............................................................................................. 10-9Issue a Service Fee ...................................................................................................................................... 10-10Electronic Ticket Even Exchange .................................................................................................................. 10-11IATA Exchange Ticket Shell .......................................................................................................................... 10-13Electronic Ticket Additional Collection with Penalty Exchange ..................................................................... 10-14IATA Exchange Ticket Shell .......................................................................................................................... 10-16Amadeus North America, Inc.Change Penalty ............................................................................................................................................. 10-17

Invoicing Steps .............................................................................................................................................. 10-18

Speed Mode 11-1Activating / Deactivating Speed Mode ............................................................................................................ 11-2

Timatic ........................................................................................................................................ 12-1Objectives ....................................................................................................................................................... 12-1Accessing Timatic ........................................................................................................................................... 12-2Timatic - Expert Mode ..................................................................................................................................... 12-3Australian Electronic Travel Authority (ETA) ................................................................................................... 12-4Miscellaneous ................................................................................................................................................. 12-5

Smart Keys ................................................................................................................................. 13-1Objectives ....................................................................................................................................................... 13-1Using Smart Keys ........................................................................................................................................... 13-1Smart Key Editor ............................................................................................................................................. 13-5Creating Smart Keys ....................................................................................................................................... 13-7Copying Smart Keys ..................................................................................................................................... 13-11Modifying Smart Keys ................................................................................................................................... 13-12Deleting Smart Keys ..................................................................................................................................... 13-13Printing Smart Keys ...................................................................................................................................... 13-14Amadeus North America, Inc.

Amadeus North America, Inc.

Getting Started in the Amadeus SystemBefore you can accomplish anything in Amadeus, you need to know how to access the System information screens and how to use them to your advantage.

ObjectivesWhen you finish this section, you should be able to:

Sign in and out of the production and practice training modes

Move between work areas

Display the work area status table and sign-in screen

Scroll in any display

Decode and encode airports, cities, airlines, and more

Locate formats and information using Amadeus Information Pages and Amadeus Online HelpGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Accessing Selling Platform

To access Selling Platform, enter the URL http://amadeusvista.com in the Address bar of the Microsoft Internet Explorer browser. The Selling Platform Welcome Page is displayed.

The Selling Platform Welcome Page displays a product overview. Click the links on the navigation bar to the left of the screen for more information. Click the Launch Amadeus Selling Platform link in the navigation bar to access Selling Platform. Wait as the loading process takes place. This window is displayed over the Welcome Page. Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Signing In

The Selling Platform Sign-In window is displayed:

To access the Amadeus System, Amadeus requires a unique code known as your agent sign. The Local Security Administrator (LSA) in your office creates your agent sign and determines the transactions you are permitted to use.

In Selling Platform you can sign in to:

Production

Practice Training

A remote office

Multiple work areas Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Production

Sign in to Production when you want to make live bookings and generate messages to providers. Practice Training is a reproduction of the Amadeus System and is used to practice, without creating live PNRs or interrupting the inventory of airlines, car companies, hotel companies, or other providers. You may also sign in to another office if you have authorization. Your agent sign is a six-character code entered in the Agent sign fields. The first four characters must be numbers and are entered in the first field. The last two characters can be letters or numbers, or a combination of a letter and a number, and are entered in the second field. Click next to the third field and select either GS (General Sales) or SU (Supervisor) from the pulldown menu.

If your LSA requires a password, enter it in the Password field. For security purposes, your password is not displayed. Enter a New password only when prompted, or when you want to change your existing password. Click Sign In to continue.

Note: Throughout Selling Platform, yellow fields are mandatory, white fields are optional, and gray fields are not applicable for the current task. Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Practice Training

Remote Office

Work Areas

While you are signed in to Practice Training, you can book, modify, and cancel PNRs. PNRs created in Practice Training cannot be displayed in Production. To sign in to Practice Training, select the Practice training check box:

If authorized, you can sign in to another office and access the PNRs, Queues, and other functions of that office. The Agent sign information must be stored in the Sign Bank of the remote office. To sign in to another office, enter the nine-character office identification in the Office ID field. If you want to access a specific computer in the remote office, enter the computer name in the Terminal ID field.

When you sign in, there are six work areas associated with your computer. Each work area is identified by a letter from A through F. You can request specific, multiple, or all work areas when you sign in. The default is to automatically sign you in to the first available area. If you share a terminal, each agent can work independently in a different area. Or, one agent can sign in to several work areas to perform multiple tasks at one time. Click the checkboxes to select the Work areas you want to work in. Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Signing Out and Exiting

Suspending Your Work Area

It is important to sign out of the System at the end of the day or when leaving your terminal for an extended period of time. To sign out of one work area:

1. Click in the Work Area Tab to view the options menu. 2. Click Sign-out.

Note: If you have a PNR pending, are working a queue, or are in Profile Mode, Sign-out will be disabled and you cannot sign out until the transactions are completed or ignored.

To sign out of all active areas: 1. Click anywhere in the blue area with your

Office ID (to the right of Work Area Tab F) to view the options menu.

2. Click Sign-out all areas.

When all work areas are signed out, the Work Area Tabs are grayed out.

If you need to be away from your terminal for a short period of time, you can temporarily suspend or deactivate your work areas without signing out. This is helpful if you are in the process of creating a PNR or working a queue and are not ready to complete the transactions.

To temporarily suspend your work areas:

1. Click in the Work Area Tab to view the options menu. 2. Click Suspend. Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Exiting Selling Platform

Automatic Timeout

After you have signed out of all work areas, you need to exit Selling Platform. To exit: 1. Click Window in the upper left corner (above the Smart Tabs) to view the options menu. 2. Click Exit.

The Amadeus System automatically scans all signed-in terminals and work areas in 90-minute intervals. If you have not performed a transaction on a terminal or in a work area within the last 90 minutes, the terminal or work area is automatically signed out. Pending transactions are ignored. If you attempt to enter a transaction after being automatically signed out, the System prompts you to sign in. Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Signing In & Out on the Command PageHE SIGN IN

HE JI

DESCRIPTION ENTRY

Sign-in all areas JI * 1234ZZ /GS-PASSWORD

Display JD

Move JM B

Redisplay sign-in message JB

Sign-out all areas JO *

Training mode JJ*1234ZZ /GS-PASSWORD

Remote sign-in with generic sign JUM/O-SFO1S2100

Remote office log-on JUI/O-CHI1S211J

Remote log-out JUO

Display agent profileDisplay agent profile by section

JGDJGD/X (X=SECTION CODE)EX: JGD/P

Update agent sign preference JGU/XXX-Z (XXX=PREFERENCE CODE; Z=ATTRIBUTE CODE)EX: JGD/AAR-YGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Using the Workspace

The Amadeus Selling Platform workspace is simple and easy to use. You have access to Graphic Page Smart Tabs, toolbar icons, pre-defined scripts, and Smart Keys located at the top of the Command Page. The status bar at the bottom of the page shows information about the workspace. Enter formats after the start of entry symbol (>), and System responses are displayed in the center of the page.

Area for status messages

Keyboard status (select by pressing the Insert key): Ovr: (Overwrite Mode) or Ins: (Insert Mode)

System status: Ready: Host is ready for a command. Busy: A command is being sent to or received from the Host. Locked: No connection to the Host.

Cursor position by line (Ln) and column (Col). Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Toolbar

These toolbar icons are used when working in the Command Page:

Icon Explanation

Pauses an Office Smart Key or My Smart Key

Resumes an Office Smart Key or My Smart Key

Stops an Office Smart Key or My Smart Key

Note: The icons above will become active when an Office Smart Key or My Smart Key is running

Opens the Smart Key Editor

Opens the Previous Commands window

Clears the current screen

Clears the current and previously viewed screens

Changes the current screen to horizontal split view

Changes the current screen to vertical split view Note: Horizontal split view must be active before using vertical split view

Opens the Customization window

Selects all items on the current screen

Copies selected text on the screen

Pastes previously copied text to the current screen

Sends current screen to the local printer

Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Status Table Display Example

To display the work area status table, enter: JD

JD0900F3A5 MIA1A0280 PSEUDO CITY : AGY

AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAMEB-IN PRD Z8/GS.EN 12 022 PNR CREATE SMITH/JOHNA-OUT 01M TRN Z8/GS.EN 12 022 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED

1 Terminal Address2 Office ID3 Clock display: 12 or 24 hours4 Category number associated to the sign in use5 Indicates if a PNR is present or pending6 Work area7 Work area status. IN indicates area in use. OUT indicates

signed in the area, but not in use.

8 Indicates the time since the last transaction9 Mode status. PRD indicates production mode. TRN indicates

training mode.10 Agent sign11 Duty code. GS indicates general sales.12 Language preference. EN indicates English.13 Name of PNR in the work area

2

6 7 8

1 3

9 10 11 12 13

4 5Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Scrolling

The information that is available can exceed a screen display. To view the additional information, use the following scrolling entries.

HE SCROLL

DESCRIPTION ENTRY

Move down M -OR- MD

Move up MU

Move top MT

Move bottom MB

Move previous MP

Move to specific line number MS

Go to a specific page GPGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Decoding / EncodingAmadeus allows you to decode data for proper interpretation and to encode information used in entries.

HE CONVERT

DESCRIPTION ENTRY

Encode a city name DAN LOUISVILLE

Decode a city DAC LAX

All affiliated locations DAC LAX/ALL

Encode country DC GREAT BRITAIN

Decode country DC GB

List states or provinces for a country DNS US

Encode airline DNA FRONTIER

Decode airline code DNA CX

Decode aircraft type DNE 747

Encode car name DNC AVIS

Decode car code DNC ZI

Encode hotel name DNH MARRIOTT

Decode hotel chain code DNH MCGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Time ConversionsAmadeus provides format entries to help you convert times.

HE TIMEHE DD

DESCRIPTION ENTRY

Math FunctionsAmadeus provides format entries to help you convert basic mathematical calculations.

HE CONVERTHE DF

DESCRIPTION ENTRY

Calculate time in another city DDTYO

Determine time between two cities DDLAX/TYO

Determine local time from zulu time DD ZZZ 2117/PHL

Add DF 125;50;90

Subtract DF 1275-330

Multiply DF 90*4

Divide DF 333/5

Percentage DF 500 P8Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Information PagesGGAIS

Amadeus Information Pages are an excellent library and a central source of reference information. Some pages are maintained by Amadeus and others by external providers. A total of 997 million pages are available.

Some pages are offered in other languages. If you sign in and specify a language preference, the pages will be displayed in that language, provided it has been translated. Otherwise, the page will be displayed in English.

Information Pages are organized by category, subject, and page. You can enter the category, subject and a keyword to access the corresponding page. Example:

CATEGORY = AIR

SUBJECT = LH

KEYWORD = NEWS

As in Help, the Information Pages introductory screen is an alphabetical listing of all topics covered. To display the Information Pages topic list, enter: GGAIS.Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Information Pages Main Topic ExampleTo display Information Pages, enter GG followed by the category, subject and a keyword.To request the screen shown below, we entered:

GG AIS

GGAIS AMADEUS INFORMATION EN 6MARXX 1015Z WELCOME TO THE AMADEUS INFORMATION SYSTEM (AIS). =========================================================

THE MAIN TOPICS OF INFORMATION AVAILABLE IN AIS ARE SHOWN BELOW ALONG WITH THE ENTRY THAT SHOULD BE MADE TO ACCESS THEM. AS NEW TOPICS ARE ADDED THIS LIST WILL BE UPDATED. ** NOTE WELL, XYZ = AIRPORT CODE, YY = PROVIDER CODE, XX = COUNTRY CODE ---------------------------------------------------------

TOPIC ENTER ---------------------------------------------------------

AIR ALLIANCES LIST GG ALLIANCE AIRLINE INFORMATION GG AIR AIRPORT INFORMATION GG APT AMADEUS INSTANT MARKETING - AIM - GG AIM AMADEUSPRO - GENERAL INFO GG PRO ARC CARRIERS GG ARCUS AUXILIARY SERVICE PROVIDERS GG AUX AMADEUS NATIONAL MARKETING COMPANY INFO GG AMA XX BSP CARRIERS GG BSP CALENDAR GG CAL CAR RENTAL INFORMATION GG CAR

21 3 4

1 Original entry2 Language preference3 Date of creation or last update4 Zulu time of creation or last updateGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

1-16

Displaying Airline InformationEnter GG AIR followed by the subject and keyword to access airline information.

GG AIR

Displaying General InformationEnter GG followed by the subject and keyword to access information.

GG NEWS

Canadian Market Only

DESCRIPTION ENTRY

Topic GG AIR LH

Keyword GG AIR LH NEWS

Search and locate specific text GSL / BAGGAGE/

Access and function level per airline GG PCA AA

DESCRIPTION ENTRY

Access U.S. Market Information GG AMA US

Access Amadeus news for the U.S. market GG AMA US NEWS

Access weather forecast by city code GG WEA NYC

Access country information GG COU ES

Access industry codes by letter GG CODE W

DESCRIPTION ENTRY

Canadian market information GG AMA CA

Access Amadeus news for the Canadian market GG AMA CA NEWSGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

1-17

HelpThe Amadeus System contains Help screens maintained by Amadeus. These screens are an excellent source of reference material. The information in Help is organized by main topic and keyword or transaction code. Only Amadeus maintains these pages; contrary to the Information Pages database, where providers also have access to maintaining their pages.

Help Main Subject ExampleTo display the Help screens, enter HE and the keyword(s) or transaction code. To request the Help screen shown below, we entered:

HE

INTRODUCTION TO HELP EN 16MAR06 0944Z

THESE ARE THE WAYS YOU CAN FIND THE HELP YOU NEED:

TYPE OF HELP ENTRY EXAMPLE ------------ ----- -------

SPECIFIC SUBJECT HE(SUBJECT NAME) HE HOTELS

SPECIFIC TRANSACTION HE(TRANSACTION CODE) HE HA

HELP ON YOUR LAST ENTRY HE/

WHAT'S NEW IN HELP HE UPDATES

HELP ON HELP HE HELP

COMPLETING TASKS IN HELP HE STEPS

MOVE TO THE NEXT SCREEN TO DISPLAY A LIST OF SUBJECTS IN HELP. >MD >

1 2 3

1 Language preference2 Date of last update3 Zulu time of last updateGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Help FormatsHelp pages also offer format sensitive help, as well as steps pages offering a step-by-step approach to completing tasks.

HE HE

DESCRIPTION ENTRY

Format sensitive HE/

Transaction code HE NM

Keyword HE NAME

Main topic HE PNR

Reference HE STEPSGetting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

1-20

Air

HE AVLHE AIRGG AIR

Amadeus Air provides you with access to airline availability, schedules, timetables, and flight information. You can request a Schedule, Availability or Timetable display 361 days in the future or 3 days prior to the current date.


Use various options to access Availability

Interpret the different displays

Change or add options to an Availability display

Display flight information

Request minimum connecting time information

Sell from an Availability display

Use status codes to long sell a flight

Sell an ARNK and Open segment

Claim a Passenger Name Record (PNR) Enter a Passive segmentAir January 2010Amadeus North America, Inc.

2-1

Air January 2010Amadeus North America , Inc.

2-2

Availability display exampleTo request the availability shown below, we entered:

AD12MAYSTLMEX

** AMADEUS AVAILABILITY - AD ** MEX JUAREZ INTL.MX 212 SU 12MAY 0000 1 UA1568 F8 Y9 B9 M9 H9 Q9 V9 /STL M ORD 1 0600 0709 E0.735 9 W9 S9 T9 K0 L9 G9 A7 MX:UA4433 C4 D0 Y4 B4 M4 H0 Q4 /ORD 5 MEX 0845 1240 E0.320 6:40 V4 W4 S0 T0 K0 L0 G0 2DL:AM5969 J3 R3 Y9 B9 M9 H9 S9 /STL M ATL S 0600 0842 E0/737 TR K9 Q9 N9 V9 L9 T9 X9 E G9 DL:AM5519 J9 R9 Y9 B9 M9 H9 S9 /ATL S MEX 1020 1250 E0/757 6:50 K9 Q9 N9 V9 L9 T9 X9 E G9 3 DL2281 F4 A7 Y7 B7 M7 H7 Q7 STL M ATL S 0600 0842 E0.733 8 K7 L7 U7 DL 519 C7 D7 I7 Y7 B7 M7 H7 ATL S MEX 1020 1250 E0.757 6:50 Q7 K7 L7 U7 4MX:AA7802 F7 Y7 B7 H7 K7 W7 L7 /STL M DFW B 0635 0828 E0.M80 V7 M7 O7 S7 Q7 N7 MX:AA 433 J7 D7 Y7 B7 H7 K7 L7 /DFW A MEX 0934 1218 E0.M80 5:43 V7 M7 S7 Q7 N7

1

12

2 4 5 7 8 9 10 11

2213 14 16 17 18 19 20

3

15 21

6

1 Availability line number2 Code share (*) or Leased-blocked space (:) or Charter (C)3 Airline code4 Flight number5 Departure and arrival city code6 Destination city and airport code and name, and country code7 Number of days between the current date and the departure

date8 Departure day of the week9 Departure date

10 Departure time specified in the entry11 Flight Irregularity code (TR=traffic restriction)

12 Class of service code and number of seats available13 Last Seat Availability indicator14 Terminal information15 Departure time16 Arrival time17 Electronic Ticketing indicator18 Number of stops en route19 Airline access indicator20 Equipment code21 On-time performance 22 Elapsed flying time from departure to arrival city

Availability Amadeus offers different types of Availability displays from which you can sell flights: Departure (AD), Arrival (AA) and Neutral (AN) Availability displays. Flights are displayed in this order:

Non-stop flights Direct and change of gauge flights 2-segment online connections 2-segment interline connections 3-segment connections

Each flight (or set of connecting flights) has a single-digit line number beginning with 1.HE AVL

HE AD

DESCRIPTION ENTRY

Display availability by departure time AD 12MAY PHXLGA 7A

Display neutral availability AN 12MAY PHXLGA

Display availability by arrival time AA 12MAY LAXJFK 7A Air January 2010Amadeus North America, Inc.

2-3

Availability optionsYou can use many different options to customize your Availablity displays.

HE AVL GPOPT

Search entriesYou can search for the first available day within a seven day period of the date you specify in your entry. You can also search for a specific day of the week.

HE AVL GPOPT

DESCRIPTION ENTRY

Specify airlines /A

Specify number of seats /B

Specify class of service /C

Specify flight type /F

Specify cabin type /K

Specify a connecting city /X

Search previous and next days /S+

Specify time window /W

DESCRIPTION ENTRY

Request a Seven-day Search AD/22DEC LGAFLL /CV /B2 /AAA

Specify day of the week with departure and arrival cities

AD FR/LAXPHX Air January 2010Amadeus North America , Inc.

2-4

Airline displaysAmadeus also provides you with access to special airline availability displays:

Direct Access Availability establishes a real-time link between Amadeus and the airline to provide current information of their inventory system.

Carrier Preferred Availability is controlled by the specified airline and shows flights that the airline has chosen to display.

Alliance Availability displays show flights controlled by an alliance of airlines. HE DIR XX

HE ALLIANCEGG ALLIANCE

Schedule and Timetable displaysSchedule requests and displays follow the same parameters as Availability. However, the display will show flights that are not available. A Timetable display gives you a one-week display showing the frequency of flights between two airports and which airlines operate on a particular day of the week.

HE SKEDHE TIMETABLE

DESCRIPTION ENTRY

Display Direct Access availability 1AA AD 12MAR DFWORD

Display Carrier Preferred availability AD AF 11JULCDGFRA

Display Alliance availability AD *A 15APRWASBKK

DESCRIPTION ENTRY

Display a Schedule SD 12MAR MIABUE

Display a Schedule for a non-participating airline SD 12MAR HOUDAL /AWN

Display a Timetable TD 12MAR LIMLAX

Display a Timetable for a non-participating airline TD 12MAR LAXLAS/AWNAir January 2010Amadeus North America, Inc.

2-5

ScrollingScrolling entries allow you to move around Availability, Schedule or Timetable displays quickly and easily.

HE SCROLL

DESCRIPTION ENTRY

Move down MD

Move up MU

Move to next day MN

Move to previous day MY

Move to original display MO

Move to previous display MPAir January 2010Amadeus North America , Inc.

2-6

Availability format changesYou can make changes to any Availability display using the AC transaction code. You can also make these same changes with a Schedule display.

HE AC

DESCRIPTION ENTRY

Change outbound date AC 10MAR

Change date to 5 days later AC 5

Change date to 2 days earlier AC -2

Change origin AC SEA

Change destination AC // BOS

Change city pair AC PDXPHL

Change time AC 1P

Change return date and time ACR 19MAR 3P

Change return date and time and specify airline ACR 19MAR 3P/ACOAir January 2010Amadeus North America, Inc.

2-7

Option changesYou can make changes to any display using the AC transaction code, a slash, and the option code.

HE AC

Display changesYou can change from one display to another using the AC transaction code.

HE AC

DESCRIPTION ENTRY

Change airline preference AC /A NW,DL

Change to all airlines AC /AYY

Change connecting city AC /X DFW

Change class of service AC /C Y

Change to clear specific classes from a previous display

AC /C

Change to nonstop flights AC/FN

DESCRIPTION ENTRY

Change to a Direct Access displaySpecify Direct Access connecting flight only

AC L1AC L1/2

Change to a Schedule display AC SD

Change to a Timetable display AC TDAir January 2010Amadeus North America , Inc.

2-8

Flight informationYou can display Amadeus Flight Information displays (Flifo) for the most up-to-date information about the operation of a flight. The information is supplied by the airline. You can display a Direct Access airlines flifo as it appears in the airlines system.

HE DOHE DIR XX

DESCRIPTION ENTRY

Display flight information from availability or PNR Segment

DO2

Display flight information by flight number - current day DOUA803

Display flight information by flight number - future day DOUA803 / 15JUL

Display Direct Access flight information - current day 1DL DO2418Air January 2010Amadeus North America, Inc.

2-9

Display connecting points and timesYou can request a list of connecting points between two cities to assist you in building an itinerary. The Minimum Connecting Time displays show the minimum time passengers must allow to make a connection between flights.

HE DXHE DM

DESCRIPTION ENTRY

Display neutral connect points (current day)

DRT MIATYO

Display minimum connecting time for airport DM JFK

Display minimum connecting time by city code DM NYC

Display minimum connecting time for specific airline/ airport

DM DL/JFK/CO

Display minimum connecting time between airports DM DL/JFK-LGA/CO

Display minimum connecting time from a PNR DM5/6

Check minimum connecting time for all itinerary segments in a PNR

DMIAir January 2010Amadeus North America , Inc.

2-10

Dual-City Pair Availability display exampleTo request the availability shown below, we entered:

AD1JUNMIALAX*10JUN

** AMADEUS AVAILABILITY - AD ** LAX LOS ANGELES INT.USCA 232 SA 01JUN 0000 1 UA 872 F9 A5 C9 Y9 B9 M9 H9 /MIA LAX 7 0700 0933 E0.763 9 5:33 Q9 V9 W9 S9 T9 K9 L9 G9 D9 2 AA 912 P7 J7 Y7 B7 H7 Q7 M7 /MIA LAX 4 0715 0950 E0.763 3 5:35 V7 N7 K7 S7 L7 O7 3AA:QF3044 F9 A9 J9 D9 Y9 B9 H9 /MIA LAX 4 0715 0950 E0/763 5:35 K9 M9 L9 S9 V9 O9 Q9 N9 4 AA 271 F7 Y7 B7 H7 Q7 M7 V7 /MIA LAX 4 1110 1356 E0.757 4 5:46 N7 K7 S7 L7 O7 5 AA2160 F7 Y7 B7 H7 Q7 M7 V7 /MIA LAX 4 1320 1600 E0.757 4 5:40 N7 K7 S7 L7 O7** AMADEUS AVAILABILITY - AD ** MIA MIAMI INTL.USFL 241 MO 10JUN 000011 AA 898 P7 J7 Y7 B7 H7 Q7 V7 /LAX 4 MIA 0745 1547 E0.763 6 5:02 M7 N7 K7 S7 L7 O712UA:NZ9377 F2 Y7 B7 H7 M7 Q7 V0 LAX 7 MIA 0815 1559 E0.320 TR 4:4413 UA 282 F9 A8 Y9 B9 M9 H9 Q9 /LAX 7 MIA 0815 1559 E0.320 7 4:44 V9 W9 S9 T9 K9 L9 G014 AA 280 F7 Y7 B7 H7 Q7 V7 M7 /LAX 4 MIA 0930 1732 E0.757 7 5:02 N7 K7 S7 L7 O715AA:QF3033 F9 A9 J9 D9 Y9 B9 H9 /LAX 4 MIA 0930 1732 E0/757 TR 5:02 K9 M9 L9 S9 V9 O9 Q9 N9

1 Code share (*) or Leased-blocked space (:) or Charter (C)2 Departure flight information3 Availability line number4 Return flight information5 Flight Irregularity code (TR=traffic restriction)

2

3

1

4 5Air January 2010Amadeus North America, Inc.

2-11

Dual-City Pair AvailabilityYou can request availability for a dual city pair using a single entry. Dual-city pair displays use single digit line numbers (beginning with 1) for the first city pair and double digit line numbers (beginning with 11) for the second city pair.

HE DUAL

Scrolling in Dual-City Pair Availability displays The formats to scroll in Dual-City Pair Availability are a bit different than those for regular availability displays. You can scroll within either section of a dual-city pair availability display.

HE AVAIL

DESCRIPTION ENTRY

Display round-trip availability with a same day return AD 15NOV TUSPHX*

Display round-trip availability with a specific return date AD 12MAR STLNYC * 16MAR

Display open jaw availability AD 15NOV LGAMIA*29NOV FLL

Display availability for 2 city pairs AD 15NOV TUSPHX* 16NOV PHXABQ

DESCRIPTION ENTRY

Move down, first city pair MDF

Move up, second city pair MUS

Move next day, first city pair MNF

Move previous day, second city pair MYSAir January 2010Amadeus North America , Inc.

2-12

Dual-City Pair Availability changesYou can also use AC formats to change or add options to a Dual-City Pair Availability.

HE AC

DESCRIPTION ENTRY

Change date for first city pair AC 10MAR*

Change date for second city pair AC*19MAR

Change dates for first and second city pair AC10MAR*19MAR

Change the first city pair display to a single city display AC F

Change the second city pair display to a single city display

AC SAir January 2010Amadeus North America, Inc.

2-13

Airline access levelsAmadeus offers participating airlines the following types of access for Availability and Schedule displays, and for booking seats:

GGAIR

Indicator in display

Availability Access Level Status code at sell time

Segment Tag at end of

transaction

/ Full Amadeus Access can be divided into two main options, Amadeus Access Update and Amadeus Access Sell. These two options are offered to airlines either combined or separately.When an airline chooses both options, the indicator is a slash (/). Both options provide the highest degree of connectivity with actual seat availability and immediate confirmation. Space is guaranteed.

HK *1A/

. Amadeus Access Sell offers fully secured sale for each seat. When a request to book a seat is made, Amadeus checks the flight in the airlines own system. According to the status, the sale is confirmed, waitlisted, or rejected immediately. Space is guaranteed.

HK *1A/

* Direct Access provides a real-time link to the airline system to display an accurate availability, at the time the request is made. This link is created and space is guaranteed through the use of Direct Access entries.

LK *YY*

(Blank)Standard Access offers flight availability and schedules that are updated once a week by tape. Availability levels are updated by standard AIRIMP messages. When you book a seat on a standard access airline, a teletype message is generated to that airline at end transaction.

SS No tag

: Amadeus Access Update allows an airline to keep its availability displays in Amadeus fully synchronized with those of its own system. Schedule changes and confirmations are immediate, and last seat availability is offered.

SS No tag

- Amadeus Ticketless Access allows you to view and book flights on low cost airlines. Requests for availability and schedules are sent directly to the airline. After the booking, you may receive immediate payment confirmation or, in some cases, you have to ask for confirmation later.

SS No tagAir January 2010Amadeus North America , Inc.

2-14

Selling flightsThe format you use to sell a flight depends on whether you are selling from an Availability display, the type of display you are selling from, or the type of segment you want to book.

HE SSHE SO

HE MIS

DESCRIPTION ENTRY

Sell from Availability (short sell) display SS 1 Y1

Sell different classes of service on a connection SS 1 CF 1

Enter a long sell SS AA 614Y 15MAR DFWMIA 1

Sell from a Dual Availability display SS 1 F 1 * 11

Sell different classes of service from a Dual Availabilty display

SS 2 B 1 * M 11

Enter arrival unknown SI ARNK

Sell an Open segment for a specific airline and date SO AA F 15MAR DFWMIA

Sell an Open segment for any airline, no date SO YY C MIA LON

Enter a Miscellaneous segment RU 1AHK1MIA29NOV/TEXTAir January 2010Amadeus North America, Inc.

2-15

PNR claim The Amadeus PNR claim functionality allows you to take over responsibility for PNRs that were created and booked in another office or airline system. The office or airline must have an agreement with Amadeus to allow the claim process. Once you have claimed responsibility for a PNR, you can update it as you would any of your PNRs.

HE ROGGPCALCLM

DESCRIPTION ENTRY

Claim by airline, record locator RO CO ABC123

Claim by airline, flight number, date, and last name RO CO51 /22DEC MIAIAH - SMITH

Display PNR from a similar name list RO3

Return to similar name list RO 0

End PNR to complete claim ER Air January 2010Amadeus North America , Inc.

2-16

Passive segmentsA Passive segment is an itinerary segment that you can enter into a PNR. It represents a segment that was reserved in a system other than Amadeus. With Passive segments, you can create a copy of the other systems PNR to issue invoices, itineraries, tickets, and boarding passes.

In Amadeus, you can currently enter three types of Passive segments:

GGAMAUSPASSIVE

DESCRIPTION ENTRY

HK (Service) PK, (Standard IATA Passive) GK, (Ghost)

Print itinerary Print itinerary Print itineraryPrint invoice Print invoice Print invoiceIssue ticket Issue ticket

Other service informationSpecial service request

Enter a Ghost confirmed segment SS WN573B 5FEB HOUSATGK1/MTV26R

Short sell a Ghost confirmed segment SS 1L3/GK/ERD71H

Enter a Passive confirmed segment SS DL 614F 15MAR DFWATL PK1/C2EF6G

Short sell a Passive confirmed segment SS1F1/PK/C2EF6G

Enter a Service confirmed segment SS DL 614F 15MAR DFWATL HK1/C2EF6G

Short sell a Service confirmed segment SS1F1/HK/C2EF6GAir January 2010Amadeus North America, Inc.

2-17

Air January 2010Amadeus North America , Inc.

2-18

Amadeus Passenger Name Record

HE PNRGP MMX

An Amadeus Passenger Name Record (PNR) contains the information related to a passengers reservation. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements. The following is a list of the PNR elements we will review in this lesson:

After you have entered the necessary elements, use an end transaction entry to file the record in the Amadeus System. When a PNR is filed in the system, it is assigned a six-character code called a record locator which can be used to retrieve the PNR.When creating a PNR, you can enter the elements in any order and the system will place them in the proper sequence. PNR elements are numbered sequentially. You will see how this numbering makes it easier to modify PNR elements.


Create a PNR Add optional elements to the record View airline seat maps and request seat assignments Cancel or modify any of the PNR elements Create a non-homogenous PNR Perform split-party entries Replicate a PNR

NM Name AB Billing Address AM Mailing Address

AP Passenger Contact APF Fax Number APE Email Address

SS Sell Itinerary FP Form of Payment RM Remark

RF Received From FM Commision FFN Frequent Flyer

TK Ticketing RII Invoice/Itinerary Remark OP Option Queue

ST Seat Request SR Special Service Request OS Other Service InformationAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-1

PNR ExampleTo display the Amadeus Passenger Name Record below, enter:

RT/KENT

--- RLR ---RP/MIA1A0986/MIA1A0986 A8/GS 27MAR07/1954Z X9B5WR 1.KENT/CLARK(FTF)(ID55555-23-12345) 2 DL1454 Y 15DEC 6 ATLORD HK1 S 0610 0657 *1A/ 3 DL 503 Y 22DEC 6 ORDATL HK1 3 0910 1204 *1A/ 4 AP ATL770-263-1234-B EXT 214 LOLA 5 APE [email protected] 6 APF 2637771212 7 APX CELL PHONE 555-7777 8 TK TL10DEC/MIA1A0982/-PAPER 9 SSR SEAT DL HN1 ATLORD/10C,P1/S2 10 SSR SEAT DL HN1 ORDATL/21C,P1/S3 11 SSR FPML DL HN1/S2 12 SSR FPML DL HN1/S3 13 SSR FQTV DL HK/ DL1234567 14 OSI DL VIP PRES OF XYZ CORP 15 RM ADVD MR KENT OF FARE RESTRICTIONS-02APR-SUSAN 16 RII CALL FOR UPGRADE/S2 17 FM *M*5/C50 18 FP CCAXXXXXXXXXXXX1004/0908 19 AB XYZ CORP,55 MAIN ST,SUITE 200,ATLANTA GA 30093,ATT: LOLA 20 AM FOR SATURDAY DELIVERY

1 Name element with passenger type code and ID

2 Itinerary3 Office ID4 Day of week5 Agent sign who created or updated last6 Duty code7 Date8 Universal time9 Amadeus record locator

10 Fare element remarks

11 Billing Address12 Mailing Remark13 Special Service Request14 Ticket element15 Invoice/itinerary print remarks16 Phone contact17 E-mail address18 Fax number19 Contact not transmitted20 Other service information21 General remark

1

15

3 5 6 7 8 92

1610 14131211

4

17 18 19 20 21Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-2

Name Element

At least one Name element is mandatory for the creation of a PNR. The PNR displays each name in the PNR as a numbered element. The element number is used for reference when it is necessary to add passenger association to other PNR elements. All names in the PNR are displayed in alphabetical order, regardless of the order entered.

You can add supplementary information to the name element to specify the passenger type, using three-letter passenger type codes. The system uses these codes for pricing, and to create OSI or SSR elements identifying the status of certain passengers.

HE NM

DESCRIPTION ENTRY

Add a single name NM1 SMITH/JOHN MR

Add an ID (prints on ticket) NM1SMITH/JOHN MR (ID 123P24)

Add a passenger type code NM1SMITH/JANE MRS(GOV)

Add a passenger type code and ID NM1SMITH/JANE MRS(GOV)(ID 143PF5)

Add multiple passengers NM2SMITH/JOHN MR /JANE

Add multiple passenger type codes NM2SMITH/JOHN MR (GOV)/JANE (C08)

Add a child with birth date NM1SMITH/JANE(CHD/10JUN97)

Add an infant with name (age 00-24 months) NM1SMITH/JANE(INF/JAMES/05JUL07)Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-3

Contact ElementsYou must enter at least one contact element to create a PNR and end the transaction. The Contact element can be a home or business phone number, fax number, or e-mail address. If the Office Profile APO field is set to yes, and the airline chooses to accept the message, a teletype message is automatically sent to the airline at end of transaction (ET). A PNR can contain up to 127 contact elements.

HE AP

DESCRIPTION ENTRY

Add a home phone APH-713 555-0000

Add a business phone, passenger associated to passenger number two

APB-713 555-4545-B /P2

Inhibit the transmission of phone element to all airlines APX-IAH 713 555-4545-B

Add a fax number APF-US 713 555 1111

Add an e-mail address [email protected]

Add a mobile phone APM-281-882-1212

Add a free-flow phone field (1-90 free-flow characters) AP HTL WALDORF ASTORIA NYC RM2520Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-4

Received From ElementThe Received From (RF) element indicates who has instructed you to make or update a reservation. After you create or modify a PNR, you cannot file the PNR unless an RF element is present. The RF element only appears in the PNR during the current session and is recorded in the PNR history when you end the transaction on the PNR. There is no limit to the number of times you can enter or change an RF element when you are creating or modifying a PNR.

HE RF

Ticketing ElementYou must have a Ticket Arrangement element in the PNR to end the transaction. To add a ticketing arrangement, you enter TK followed by an action identifier. You can add optional entries to specify a ticketing date, office ID, infant ticketing, and segment or passenger association. The ticketing date can be up to 361 days in the future.

HE TK

DESCRIPTION ENTRY

Enter a Received From element RF JOHN SMITH

DESCRIPTION ENTRY

Enter ticket time limit TKTL 03MAR

Enter ticket time limit with freeflow TKTL03MAR /-PAPER

Enter automatic cancellation TKXL 06NOV

Enter Ticket element, ticket issued (no queue plaement)

TK OKAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-5

Ending the Transaction/Ignoring a PNRTo save a PNR you created or to save changes to a PNR, you need to end the transaction (ET). At end transaction, the system makes sure the PNR includes all the mandatory elements. If the elements are correct and the system does not find inconsistencies, the system saves the PNR and sends any action or advice messages to the airline if applicable.

The ignore entry (IG) disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the Amadeus System. For a displayed PNR, the ignore entry removes all entries that were made since the PNR was last displayed. The entries you ignore remain on the screen as part of the PNR until you clear the screen or redisplay the PNR.

HE ETHE IG

Other Service Information You use an Other Service Information (OSI) element to advise an airline of specific passenger information. When you enter an OS element, the Amadeus System automatically generates a message to the airline concerned at end transaction. Since OSI is advice info only, it does not require a response from the airline.

HE OS

DESCRIPTION ENTRY

Enter end of transaction ET

Enter end of transaction and redisplay PNR ER

Ignore IG

Ignore and redisplay PNR IR

DESCRIPTION ENTRY

Send message to all airlines OS YY COMPANY VIP

Send message to specific airline OS CO PRESIDENT OF COMPANY

Transmit customer phone contact to a specific airline OS DL CTCH 713 555 1311Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-6

Special Service RequestA Special Service Request (SSR) is a request to an airline to provide a particular service for a passenger. Some of the special services you can request are special meals, wheelchairs, cabin baggage, pet space, extra seat, and many others. All Special Service Requests consist of an SR transaction code followed by a four-character (AIRIMP) service code which defines the request. Additional freeflow text following the code can be mandatory, optional or not permitted depending on the code. An SR element in a PNR requires a response from the airline involved.

HE SR

DESCRIPTION ENTRY

Request a vegetarian meal for all segments SR VGML

Request a wheelchair for segment 5 for passenger 2 SR WCHR /S5/P2

Request assistance for an elderly passenger SR MAAS - ELDERLY

Request SSR explosion for vegetarian meals SR* VGML

Required document information for international travelDOCS = Primary documents (passport, national ID)DOCO = Secondary documents (Visa)DOCA = Passenger address information

SR DOCS AZ HK1-P-US123456-15SEP07-M-05SEP52-POLO-MARCO

Transmit a Form of Identification (FOID) to airlines that require (DL=Drivers Licence)

SRFOID BA HK1-DL12345678/P1Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-7

Frequent Flyer ElementsMany airlines offer Frequent Flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent travelers. Each frequent traveler is assigned an individual identification number. Some airlines maintain a database with Frequent Flyer records in Amadeus. You can display Frequent Flyer information for those airlines.

Many airlines have agreements to accept the Frequent Flyer card of another airline to allow passengers to earn Frequent Flyer points. To check if two airlines have an agreement, simply enter VFFD, or VFFD XX (where XX = airline code).

HE FF

PNR Priority LineThe PNR Priority Line allows you to store one line of freeflow text at the top of a PNR allowing you to draw attention to critical service information, client information and booking instructions. The placement of the PNR Priority Line at the top of the PNR makes it easy for you to view important information without scrolling. You can add, modify, and remove a PNR Priority Line.

DESCRIPTION ENTRY

DESCRIPTION ENTRY

Create SSR in PNR for passenger 2 FFN CO - 11111111/P2

Create an associated agreement between two airlines FFN CO-11111111, NW

Transmit frequent flyer remark to more than one airline.Note: If the airline that has issued the number is part of the itinerary, you must repeat the airline code.

FFN CO-11111111,CO,NW,DL

Add a PNR Priority Line UHP / ALWAYS USE ETKTS FOR THIS CLIENT

Remove a PNR Priority Line UHP / Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-8

Seat MapsYou can view a seat map before requesting a seat to get a better idea of what seating is offered.

HE SM

Requesting SeatsAdvanced seating is a request made to the airline to reserve a specific seat for a specific passenger.

HE ST

DESCRIPTION ENTRY

Display seat map from a PNR segment SM 3

Display seat map without a PNR present SM AA614 /Y/15MAR DFWMIA

Display seat map from availability SM/2/Y

DESCRIPTION ENTRY

Request a non-smoking seat ST

Request an aisle seat ST /A

Request specific seat ST /2A

Request specific seat with segment and passenger association

ST /2A /S4 /P2

Request multiple seats ST /7ACDF

Request different rows ST /2A /4D

Request a specific Seat Wish and segment associate ST /RQST /12F /S3Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-9

RemarksA remarks element in a PNR contains additional comments or information concerning passengers and their bookings. There are four types of remarks: confidential, general, special for accounting interface record, and quality control remarks. There are also document remarks which can be used to customize your invoices and itineraries. You can enter a maximum of 127 remark lines, all types included. Each remark may contain up to 124 characters.

HE RC HE RM HE RII

DESCRIPTION ENTRY

Add a General remark RM ADVD NN PASSPORT AND VISA/15FEB

Add a Confidential remark RC UNLISTED PHONE IAH 713 555 2311-H

Add a Category remark.

Note: Use any Alpha (A-Z) followed by a slash with the two letter RM format.

RMC/DECLINED CAR UPGRADE

Add an Invoice and Itinerary remark RII DONT FORGET YOUR PASSPORT/S3

Add a Corporate remark RX PAX ADVD TERMINAL CHANGE AT CDG

Add an account number AIAN 1234567Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-10

Address ElementA billing address (AB) entered in a PNR appears on the left side of the invoice, itinerary, and mini-itinerary. It defines the address where the invoice should be sent.

A mailing address (AM) prints on the right side and indicates where a passengers travel documents are to be sent.

You can enter the billing and mailing address in the PNR in a freeflow or in a structured format. You may need to use the structured format if you use a back-office application. Both entries consist of the transaction code and up to 126 characters of freeflow text. You can add passenger association to the end of the entry as needed.

HE AB HE AM

Option ElementYou use the Option element to place a PNR on queue on a specific date and at any office that has the authority to display your PNRs. You can enter up to 8 Option elements in each PNR.

The PNR must contain a Name element before an Option element can be entered. To add an Option element, you enter OP followed by the identification of the office where it is to be queued and the date on which it is to be queued. If no date or office ID are included in the entry, the system includes todays date and your office ID in the Option element.

If you do not specify a queue and category, individual PNRs are placed in queue 3, category 0, and group PNRs are placed in queue 87, category 12. If the queue and category for the PNR have not been activated at the office to which the PNR is queued, the system places the PNR in queue 0, category 0.

HE OP

DESCRIPTION ENTRY

Enter billing element AB JOHN SMITH, 123 MAIN ST, HOUSTON TX 77000

Enter mailing element AM JOHN SMITH, 9087 8TH AVE, HOUSTON TX 77000

Enter structured address (AB or AM) AB //CY - IBM /NA - MR SMITH /A1 - 9840 PARK CIRCLE STREET /ZP - 10504 /CI - ARMONK /ST-NY /CO-US /P1

DESCRIPTION ENTRY

Place PNR on Q3C0 for future follow up OP 22SEP,30SEP/REQUEST SEATS

Place PNR on specific queue and category OP 7JUN/51C2/CALL AA FOR UPGRADEAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-11

Fare ElementsThe Commission element (FM) is used to record the commission derived from the sale of a ticket. It is a mandatory element for ticketing and can be added manually or is automatically entered by the system. The commission process is activated when you enter TTP. The system applies the processing rules associated to your market and appends a commission indicator to the FM element to indicate how the commission was derived.

The Form of Payment element (FP) is also required for ticketing. The Amadeus System accepts various forms of payment (cash, credit card, voucher, government transportation requests and exchange forms of payment). Be sure to check the market specific screen for U.S. market (HEFPUS) as form of payment entries are different in various markets.

The Endorsement element (FE) is used to identify any restrictions, airline comments, or rules that may apply to a ticket. If you price the itinerary after you enter a manual endorsement, the system checks the fare rules for an endorsement and overrides the manual endorsement. The automatic endorsement will print on the ticket. However, if you price the PNR before you enter the manual endorsement, the manual endorsement will print on the ticket.

The Tour Code element (FT) is used when you sell a published tour or a special negotiated fare in conjunction with a ticket. The tour code can be up to 12 characters (excluding transaction code and passenger and segment association). If the tour code begins with BT or IT, it can be up to 14 characters. To issue a ticket, you must have a validating airline. For all agents reporting to ARC (U.S. market), the system automatically selects the validating airline. When you enter TTP to print a ticket, the system validates the ticket on the first airline in the itinerary that is a member of ARC, and has an interline agreement with all the other airlines in the itinerary. To validate the ticket on an airline in the itinerary that is not the first airline, you must enter FV and the airline code.

HE FMHE FP US

HE FEHE FTHE FV

DESCRIPTION ENTRY

Enter commission as a percent FM 0

Enter commission as an amount FM 50.00 A

Forms of payment defaulting to cash sales FP CASH OR FP CHECK

FP * AGENCY CHECKAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-12

Canadian Market onlyHE FS

GGAMACATKTHE FP CA

Enter credit card form of payment FP CC CA 5499830000000015/0206

Enter credit card form of payment with approval code FP CC CA 5499830000000015/0206/ N12345

Enter credit card security numbers FP CC VI 4012122222222226/1207*CV123

Enter Fare Endorsement FE VALID CO/CO EXPRESS ONLY

Enter Tour Code element with free-flow text FT*FREE-FLOW TEXT

Enter validating airline FV BA

DESCRIPTION ENTRY

Enter form of payment (asterisk (*) is no longer required)

FP CASH OR FP CHEQUE

Enter BSP destination and purpose of travel codes FS92

Enter validating airlineNote: Required in Canadian Market

FV AC

DESCRIPTION ENTRYAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-13

Approved Destination Codes

The Type-of-Travel Codes

CODE DESCRIPTION

1 Mexico, Central America, Canal Zone, Costa Rica

2 Islands and countries of Caribbean, Bermuda

3 South America

4 Europe (including Morocco, Tunisia, and Algeria)

5 Africa

6 Middle East (Western Aisa)

7 Asia (including India)

8 Australia, New Zealand, and the islands of the Pacific (excluding Guam and Hawaii)

9 Canada (wholly within Canada) or between Canada and Greenland/St. Pierre/Miquelon

0 United States (wholly within) or transborder Canada U.S. (either direction), U.S. Territories/Possessions

CODE DESCRIPTION

1 Business

2 Pleasure

3 CharterAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-14

Displaying an Amadeus Passenger Name RecordThe PNR display transaction is used to display an active PNR or to redisplay a PNR during the current session. Some of the ways to display a PNR are by passengers name, name and date, record locator, ticket number, office ID, hotel, and car segments. After you display the PNR you can also make partial PNR or partial history entries which makes finding the specific data you are looking for in a PNR easier and quicker.

HE RT

DESCRIPTION ENTRY

Display by passengers last name RT /LAST NAME

Display from similar name list RT2

Return to list RT0

Display by office ID RT/MIA1S2234-LAST

Display by office ID using wildcards RT/***1A2***-LAST

Display by Amadeus record locator RT GV76X2

Display PNR by name and date RT/15DEC-NAME

Display PNR by ticket number contained in an FA, FH, or SSR element

RTTKT/005-1234567890

Display PNR with car segments RTCCA-NAME

Display PNR with hotel segments RTHHL-NAME

Display PNR RT

Display additional segment information RTSVCAmadeus Passenger Name Record January 2010Amadeus North America Inc.

3-15

Displaying a Partial Amadeus Passenger Name Record

HE RTHE RL

HE RT GPPAR

DESCRIPTION ENTRY

Display specific PNR element RTN

Display multiple PNR elements RTRC,A

Display remark elements with text RTR/TEXT

Display original names as entered in PNR RTNR

Display record locators RL

Display active ticket numbers (FA and FN) RTTN

Display a list of all queues co

Documents

101-C Amadeus Functionality Rv8 June2010