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General Education General Education OfficeOffice

BUSINESS ENGLISHBUSINESS ENGLISHLA.231/LA.331/LA.231/LA.331/

LA.3501LA.3501

Unit 7: PeopleUnit 7: People

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What can you see ?

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What can you see ?

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Which seems to be Which seems to be leaning more?leaning more?

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Rorschach inkblot testpersonality characteristics and emotional functioning

บุ�คลิ�กภาพ (Personality) การเสร�มสร�างบุ�คลิ�กลิ�กษณะบุ�คคลิม� 7 ประการ ค�อ

1. The way you look (การมอง)2. The way you dress (การแต่�งกาย)3. The way you talk (การพ�ด)4. The way you walk (การเด�น)5. The way you acts (การแสดงท่�าท่าง)6. The skill with which you do thing (ท่�กษะในการท่!างานในหน�าท่�#)7. Your health (ส�ขภาพ)

Attitudeแนวค�ด

Behaviour พฤต่�กรรมมน�ษย'

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BETARI Box ModelBETARI Box Model

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ObjectivesObjectives By the end of this class you should be able to…

1.Describe people and their characteristics

2.Be familiar with the past simple in negatives and questions

3. Use question forms with modal verbs

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Describing PeopleDescribing PeopleA) VocabularyMatch the statements (1-10) to the adjectives (a-j).

They They are

1 like to spend time with other people a) ambitious

2 want to reach the top of their career b) creative

3 have a lot of new ideas c) hard-working

4 do what they promise to do d) motivating

5 are usually calm e) helpful

6 spend a lot of time doing a good job f) punctual

7 like to be on time g) relaxed

8 encourage other people to work well h) sociable

9 are good at making things work i) practical

10 like to do things for other people j) reliable

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Describing PeopleDescribing PeopleB) Using the adjectives from Exercise A, complete this

Human Resources report.

Maria KarlssonMaria is good in a team and she gets on well with her colleagues. She isextremely _sociable__________ . She is never late for meetings – she isalways ___________ . She is very ____________; she always meets deadlines. She is in the office at 8.00am every day and often stays late – she is very ________________ . She is also a very ___________ person with a lot of ideas for the future of the company.

creative

punctual reliablehard

working

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Listening – A bad Listening – A bad managermanagerA) Costas Siris is a Director of Margetis Bank. He is talking

about one of the bank’s previous office managers. Listen to the first part of the conversation. Decide whether these statements are true or false.

1 Joe was too ambitious.2 He didn’t often say ‘Thank you’ to his employees.3 He didn’t stay at Margetis Bank for five years.4 He left because international companies had many problems.

false

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Listening – A bad Listening – A bad managermanagerB) Listen to the second part of the conversation and complete these notes.

1 _________ there anything good about Joe?2 He didn’t often _________ promises, but when he _______ to do something, he did it.3 He __________ a bad manager, but he __________ a bad person.

C) Work in pairs. Tell each other about an ex-colleague or ex-manager who was not easy to work with.Was

make promised

was wasn’t

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Language Focus – Past Language Focus – Past Simple: negatives and Simple: negatives and

questionsquestionsFor negatives and questions in the past simple, we use the auxiliary did (didn’t) and the infinitive form (v1) of the verb.

You didn’t like your colleague.Did he leave the company?Why did he leave the company?

Note the form with the verb to be.

Was he a good colleague? No, he wasn’t.

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Language Focus – Past Language Focus – Past Simple: negatives and Simple: negatives and

questionsquestionsPut these words in the right order to make sentences from the conversation with Costas Siris on page 63.Negatives1 Many / like / didn’t the Office Manager / employees.

Many employees didn’t like the Office Manager.2didn’t / staff / motivate / He / his / .

3solve / how / to / know / problems / didn’t / He / .

4He / a / wasn’t / person / bad / .

He wasn’t a bad person.

He didn’t motivate his staff.

He didn’t know how to solve problems.

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Language Focus – Past Language Focus – Past Simple: negatives and Simple: negatives and

questionsquestionsPut these words in the right order to make sentences from the conversation with Costas Siris on page 63.Questions5What kind / with / did / him / have / of problems / employees What kind of problems did employees have with him?

6 Margetis Bank / he / How long / at / was / ?

7 he / did / Why / leave / ?

8 Joe / Was / good / there / about / anything / ?

Was there anything good about Joe?

How long was he at Margetis Bank?

Why did he leave?

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Language Focus – Past Language Focus – Past Simple: negatives and Simple: negatives and

questionsquestionsCorrect one mistake in each line of this message.

Maris, I’m sorry. I’m having a bad day. I didn’t sent the report 1 send__out, and I not check the figures. I didn’t get to the bank 2 ______on time, and I didn’t phoned the suppliers. I tried to call you 3 ______this morning, but you not answer. I think I need to go home. 4 ______

Read the extract below. The write question with each of the following words. Why How long What When Where

Monica grew up in France. She studied Italian at university in Paris. Then she worked in Italy for four years from 1999 until 2003. She left Italy because she wanted to study English. She went to London in 2003.Where did Monica grow up?

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Language Focus – Question Language Focus – Question FormsFormsWe form questions which can be answered with yes or no in

two ways.

With be, a modal verb (e.g., can) or an auxiliary

be / modal

Subject

He is ambitious.

Is he ambitious?

She can see us now.

Can she see us now?

They’ve got a lot of work.

Have they got a lot of work?

With all other verbs

Form of do (or other auxiliary)

Subject

Anna likes Madrid.

Does Ana like Madrid?

Joe left the company.

Did Joe leave the company?

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Language Focus – Question Language Focus – Question FormsFormsAll other types of questions start with a question word such as

why, where, when, how, etc.

Question word

Form of do, be, modal or auxiliary

Subject

She works hard.

Why does she work hard?

He went away.

When

did he go away?

They were stressed

Why were they stressed?

A How much do you know about Bill Gates?

B Work in pairs. Read the article on page 66, then write questions to complete the quiz on page 67.C Listen and check, then answer the questions.

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Skills – Negotiating: Skills – Negotiating: Dealing with problemsDealing with problemsA) Work in Pairs. Discuss which of these suggestions you agree with.

When two people negotiate a solution to a problem, it is a good idea for them to:1) describe the problem in detail.2) smile all the time3) give reasons if they have to say ‘no’4) speak quietly5) find a solution immediately

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Skills – Negotiating: Skills – Negotiating: Dealing with problemsDealing with problemsB) Sophie Bond is a Warehouse Manager. She is talking to Jacques Martin, a Director of the company. Listen and answer thee questions.

1 What time do Sophie’s staff leave work?2 What does Sophie suggest?3 When will Jacques get back to Sophie?

C) Listen again and complete these extractsJacques I understand 1 what you’re saying, Sophie, but it’s

just not possible. We ______ 2 hire any more staff at the moment. We don’t have the money.Sophie I can’t accept ________ 3. I told you months ago that my staff work _______ 4 hard.Jacques I don’t know. It’s not _______ 5 to get the right kind of staff. I ______ 6 train them. Even __________ 7 part time worker would make life easier for us.

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Skills – Negotiating: Skills – Negotiating: Dealing with problemsDealing with problems

Useful language

EMPLOYEE MANAGERDescribing the Problem RespondingThere’s too much…. I’m sorry but …..There isn’t enough… I understand but ……

Emphasising the problem Explaining the reasonsIt’s really important ….. The problem is ……..We need to ….. The reason is …….

Making suggestions RespondingWhy don’t you….? OK, I’ll think about it.We could ….. All right. I’ll get back to you.

Useful language

EMPLOYEE MANAGERDescribing the Problem RespondingThere’s too much…. I’m sorry but …..There isn’t enough… I understand but ……

Emphasising the problem Explaining the reasonsIt’s really important ….. The problem is ……..We need to ….. The reason is …….

Making suggestions RespondingWhy don’t you….? OK, I’ll think about it.We could ….. All right. I’ll get back to you.

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Skills – Negotiating: Skills – Negotiating: Dealing with problemsDealing with problems

A) Work in pairs. A sales rep wants a new car because, but the manager refuses to give him/her one.Make a list of possible reasons.

The sales rep wants a new car because…

The manager doesn’t want to give him / her a new car because …

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B) Work in pairs. Role-play the situation in Exercise E.Student A: turn to page 135. Student B: turn to page 141.

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SummarySummaryDuring this class you have been able to…

1.Describe people and their characteristics

2.Be familiar with the past simple in negatives and questions

3. Use question forms with modal verbs

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