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General Education General Education OfficeOffice

BUSINESS ENGLISHBUSINESS ENGLISHLA.231/LA.331/LA.231/LA.331/

LA.3501LA.3501

Unit 4: TravelUnit 4: Travel

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ObjectivesObjectivesBy the end of this class you should be able to…

1.Describe familiar places.

2.Identify and understand business hotel brochures.

3.Use grammar points ‘can/can’t’ and ‘there is/there are’.

4. Make bookings and check arrangements

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History of Business History of Business TravelTravelWhy did people first start traveling thousands of years ago?

Business!

Ancient societies first set out across land and sea in search of trading partners to do business with.

Ways of travel have changed and with it new problems to think about for the modern businessperson.

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Disadvantages of Disadvantages of Business TravelBusiness Travel

• Stress• Poor Health• Reduced Quality of Life• No friends• No family

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Business TravelBusiness Travel

• checking in

• waiting for luggage

• going through security checks

• speaking in a foreign language

• packing suitcases

• being away from home

• travelling to the airport / station

• meeting new people

• flying

• eating new food

When you travel which of the following do you like or not like? Make

sentences as in the examples

I love meeting new people.I like eating new food.I don’t mind packing.

I don’t like flying.I hate checking in.

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ListeningListeningListen to extracts 1 - 8. Where ( a – e) can travellers hear or say these things?a)in a taxi c) at a railway station e) on a planeb)at an airport d) at a hotel

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Vocabulary – Travel Vocabulary – Travel DetailsDetailsSay these flight details. Then listen and check.

1)Flight BA 427 5) You fly from terminal 3.

2)Flight LH 265 6) The 4.40 flight to Frankfurt

is now boarding.

3)Flight UA 491 7) You are in row 35, seat E

4)The plane leaves 8) The plane arrives at 12.10.

from gate 38.

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Vocabulary – Travel Vocabulary – Travel DetailsDetailsWork in pairs. Ask each other information about some business

travellers’ flight details.Student A: See below. Student B: Turn to page 140

Student A1 Ask your partner for the missing flight details, for example,

What are Mr Asafiev’s flight details?2 Give your partner the flight details he or she needs.

Mr Asafiev ____________ Mr Bendhiba _TAY616___

Ms Salgado____________ Ms Ayhan _TK940____

Ms Ho Way Choo___________ Mr Mehmood __PK 758__

Mr Soong ____________ Mr Ashida ___JL984___3 Now check the flight details with your partner.

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C) People often do these things when they travel. Match the verbs (1-10) with the correct phrases.

1) buy a) security 6 ) watch a) a hotel room

2) confirm

b) a ticket

7) take b) some shopping

3) collect c) at the check-in

8) book c) at the hotel

4) go through

d) their flight

9) do d) an in flight movie

5) queue

e) their luggage

10) check in

e) a bus or taxid) Work in pairs. Put actions 1 to 10 from exercise C into order.

e.g., 1 – buy a ticket, 2 - book a hotel room

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e) Complete the following sentences. Use the nouns from the box.

At the ticket office1I need to change my _booking______.2Is there a direct ______________.

At the check-in desk3Can I take this as hand _____________.4Can I have an aisle _____________.

In a taxi5 Please take me to the city _____________.6Can I have a _____________, please.

At the hotel7I have a _____________ for two nights . My name’s Burkhard.8Can I send a _____________ from here.9Can I have an alarm _____________ at 6.45, please?10I’m checking out today. Can I have the _____________, please?

bill reservation

booking receipt

centre fax

call luggage

flight seat

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ListeningListening4.3 Listen to each part of the recording. The answer these questions.Part 11 What time is the next train to Manchester?Part 22Which flight is boarding at gate 23?Part 33What time does the train leave?4Which platform does it leave from?Part 45The passenger chooses a flight. What time does it leave?6When does the flight arrive?7What is the flight number?8Which terminal does it leave from?

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Language FocusLanguage Focus• We use can to say we are able to do something.

He can program a computer.

• We use can I or can we to ask permission.Can I use the phone please?Yes of course. / Sorry I’m afraid it’s for staff only.

• We also use can to talk about what is possible. Can I fly direct from Moscow to Sydney?

No, you can’t. You need to change.

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Dialogue OrderDialogue OrderA) Put this dialogue into the correct order.Paulo Hi Judith.Judith Well, I can’t do Thursday, but Friday is OK.Paulo Paolo Ranieri speaking.Judith Oh, hello Paolo, This is Judith Preiss here.Paulo I’m sorry, Judith I can’t. but I can make Thursday or Friday.Judith Paolo, I’m calling about that meeting, Can you make next

Wednesday?Paulo Of course. I can pick you up from the station if you like.Judith 10 o’clock’s fine. Oh, and can I bring my colleague, Sabrina?

You met her at the conference,Paulo OK Friday it is, Can we meet in the morning – say 10 o’clockJudith Great. See you on Friday. Bye.

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B) Listen and check your answers. (4.4)

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C) Look at the dialogue in exercise A. Write questions beginning with can.Can Judith and Paulo meet on Friday?

Work in pairs. Ask each other questions. How much can you remember?Can Paulo meet Judith on Wednesday? No, he can’t.

D) Listen to the dialogue again and practice with your partner.

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E) Complete the email Judith writes to Sabrina about the arrangements.

SabrinaI called Paolo Ranieri about the meeting. He _________ 1 make it onWednesday, but he _______ 2 do _______ 3 at 10 o’clock. He says of course you _______ 4 come with me! And he _______ 5 pick us up fromthe _______ 6 .See you soon,

Judith

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G) Work in Pairs. Role play this situation.Student A: Turn to Page 135 Student B: See below.

Student B• Ask student A for the following information:• take a taxi from the airport to the office

Can I take a taxi from the airport to the office?• smoke in the building?• get lunch in the cafeteria• get secretarial help?• use a computer?

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Reading – Business HotelReading – Business HotelA) Tick the facilities that you expect to find in a business hotel.

fitness centre secretarial servicesreception desk meeting roomsgift shop childcare servicerestaurant Internet connections

B) Read the brochure on Page 38. Underline the words from Exercise A which are in the brochure.

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Reading – Business HotelReading – Business HotelC) Ask and answer questions about the St Regis.A Can you watch films and videos? B Yes, you can.

1 watch films and videos

2 use your computer in your room?

3 swim at the hotel?

4 work at night?

5 eat in the hotel?

6 play tennis at the hotel?

7 hold a meeting?

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Word PartnershipsWord Partnerships•E ) Match the words on the left (1-8) with the words on the right (a – h) to make word partnerships from the text.

1 voice a centre

2 meeting b library

3 fitness c swimming pool

4 Internet d views

5 personal e mail

6 indoor f assistant

7 panoramic g room

8 video h connection

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Language FocusLanguage Focus• We often use there is / there are before a / an or some / any

There is an indoor swimming pool.There are three restaurants.There aren’t any shops in the area.Are there any meeing rooms in the hotel?Yes, there are. / No, there aren’t.

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A) Complete these sentences with the correct for of there is or there are.

1 It’s a very small airport. There aren’t any shops in the terminal.

2 ____________ a problem with my ticket?

3 ____________ any aisle seats available.

4 ____________ a stopover in Frankfurt.

5 ____________ any flights to Zurich tonight?

6 I’m afraid ____________ a flight to Warsaw this afternoon

7 ____________ two cafes in the terminal

8 ____________ any buses from the airport to the city centre?

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Listening - Listening - Making bookings and Making bookings and checking arrangements.checking arrangements.

•A) Read these questions. Then listen to the dialogue and underline the correct answers.

1.When is Simon arriving? Monday/Wednesday

2.When is he leaving? Tuesday / Wednesday

3.What kind of room does he want? single/double

4.How much does the room cost per night? €120/€150

5.How many nights is he staying at the hotel? 1night/2nights

6.What time will he arrive? 7 o’clock / 6 o’clock

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Useful LanguageUseful Language

Receptionist Caller

Hello. Capri Hotel. How can I help you? I’d like to book a room from Tuesday 4th to Thursday 6th.

I can give you a single / double on the first floor.

How much is it per night?

Would you like smoking or non-smoking? Is there a restaurant in the hotel?

So, that’s a single room for two nights the 4th and 5th.

Is there a car park?

Can I have your credit card details, please?

Can I play with American Express / MasterCard / Visa?

What time do you expect to arrive? It’s a Visa card. The number is…. .

Could you repeat that, please? The expiry date is…. .

Making bookings and checking arrangements.

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Pairwork - Pairwork - Making bookings Making bookings and checking arrangements.and checking arrangements.

B) Work in pairs. Student A is a receptionist at the Delta Hotel in Greece. Student B is a business traveller. Book rooms for yourself and a colleague. Study the useful language box. Then role-play the telephone call.

A)Answer phone. Give name of hotel.B)Give your name. Ask for two single rooms with baths from 16 to 20 JulyA) Check booking is for four nights from 16 to 20 JulyB) Price?A)150 per night per single room.B)Restaurant? Car park?A) Restaurant: yes, car park: no

Ask for credit card details.B) Visa number 4921 4456 3714 1009

Expiry date: 12/11

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SummarySummaryToday we have learned how to:

1. Describe familiar places.

2. Identify and understand business hotel brochures.

3. Use grammar points ‘can/can’t’ and ‘there is/there are’.

4. Make bookings and check arrangements