archive.wppl.orgarchive.wppl.org/wphistory/PhilipCrosby/QualityIsFreeIfYou... · Quality is Free...
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archive.wppl.orgarchive.wppl.org/wphistory/PhilipCrosby/QualityIsFreeIfYou... · Quality is Free — if you understand it By Philip B. Crosby Chairman and CEO, Philip Crosby Associates