© Mahindra Satyam 2009 QUALIFY (QUALity Information For You) An Introduction

© Mahindra Satyam 2009

QUALIFY (QUALity Information For You)

An Introduction

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Objectives of QUALIFY

To be a placeholder for the Quality Management System of Mahindra Satyam

Provide online access to the QMS Documentation of Mahindra Satyam

Provide a one-point reference for all Quality Related Information

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QUALIFY - Contents

1. Quality Management System

2. Databases

3. Information Sharing

4. Training

5. Feedback

6. Links to PKB Tool

7. Information on Tools

8. Usage Policy

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QUALIFY Home Page

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Using QUALIFY

QUALIFY is an Intellectual Property of Mahindra Satyam

Only Mahindra Satyam associates are authorized to view the contents of QUALIFY

For details refer to the Usage Policy on QUALIFY

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Quality Management System

Quality Policy Manual

MethodologiesProject Mgmt Processes

Generic Processes

Support Processes

TemplatesWork Instructions

Training Kit

Tailoring Guidelines

Standards

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Scope of QMS

Project Execution Lifecycles Technical Life cycle (Methodologies)

Project Management Life cycle

All Support Units

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Scope of QMS

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Policies

Quality Policy Manual Defines over all policies for project execution on various

domains and types, and all activities in support units

ISMS Policy Manual This Policy offers protection to all information processed or stored on

Satyam Computer Services Limited and transmitted over Mahindra Satyam’s Networks.

BCMS Policy Manual To provide the organization with a well researched approach and

processes to prevent & contain potential business disruptions and resume business operations within acceptable periods at acceptable service levels with a view to minimizing business losses.

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Quality Policy Manual

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Methodologies

Define Life-cycle models for various types of projects

Phase-wise processes are defined in EITVOX format

Associated with templates and reports

Tailoring guidelines define how the methodologies can be used for variant types of projects.

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Methodologies

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Methodologies

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Procedures

Specified way to perform an activity

Purpose & Scope

Responsibilities

Who, What, When, How

Associated with Work Products (templates, forms, reports & checklists) and Guidelines (tailoring guidelines and work instructions)

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Project Management Processes

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Generic Processes

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Support Processes

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Supporting Documentation

Supports the associates while implementing the procedures and methodologies

Databases

Information Sharing

Training kits

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Databases

Project Knowledge Base

Query to PKB

Archived information on tools

Process Database

Sample Documents

Quality System changes

Query to the Feedback Database

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Databases

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Information Sharing

Repository of useful information picked up from the public domain and kept for use by Mahindra Satyam associates

Examples:– Dictionary of software computing– Function Points related information– Quality Models– FAQ from Customers on Quality

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Training Kits

Self-paced and Classroom Training Kits

Maintained at par with the QMS

Ensure Uniform training across Mahindra Satyam

Easy availability of training material

Topics covered:

– QMS (Role-based)

– Quality Models (ISO, CMMI)

– Quality Tools

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Utilities

Feedback

Types of feedback

– Suggestions

– Queries

– Complaints

– Defect

Submitted to Quality via the Feedback option in Qualify

Followed up by Quality and the action taken is communicated back to the associate

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Feedback

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QUALIFY Related Information

Links to PKB

(eSupport>>Collaboration World >>High end Services >>Knowledge & Content Management >>Project Knowledge Base)

Usage Policy

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System Requirements

Windows 95 or higher

Internet Explorer 5.0 and above


Thank You