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A consolidated view about Mahindra Satyam.
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© Mahindra Satyam 2009
2009-10
Company Overview
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© Mahindra Satyam 2010
Contents
Journey / Milestones
Our Vision and Values
Global Presence
Board of Directors
Offices / Facilities
RightsourcingTM Model
Service Offerings
Key Partners
Proven, World-class Service
Customer Profiles
Mahindra Satyam
Organizational Design
Assets
Associates Resurgence
About Mahindra Group
About Tech Mahindra Group
Summary
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© Mahindra Satyam 2010
Pioneered Offshoring
IPO
1988-1992
ISO 9001 Certification
RightSourcingTM Model
Satyam Technology Center established
1993-1996
1997-2000
2001-2004
1987
Journey / Milestones
2005-2008
2009
Acquisitions– Bridge Strategy– Citisoft– Knowledge Dynamics– Nitor Solutions– S&V Management
Consultants
SEI CMM Level 5 Certification
Presence in 30+ Countries
Founded Nipuna (erstwhile Satyam BPO)
April 13, Tech Mahindra acquired majority stake in Satyam
June 21, new brand, “Mahindra Satyam” launched
Incorporated as Private Limited Company
Note: Satyam Technology Center now know as Mahindra Satyam Technology Center; Satyam BPO now known as Mahindra Satyam BPO
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Our Vision
Enabling global businesses to become more effective through sustainable ICT – Information, Communication and Technology
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© Mahindra Satyam 2010
Our Values
We respond to customers speedily, courteously and effectively
We seek long-term success for all stakeholders without compromising on ethics or transparency
We value the individual, uphold the right to express disagreement, and respect the time and efforts of others. Nurture fairness, trust and respect.
We impart freedom and the opportunity to excel and to grow; support innovation and well-reasoned risk taking, demanding performance.
We make quality a value driver in our work, our products and our interactions. Do it “First Time Right”
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Global Presence
Brazil
Canada
United States of America Belgium
NetherlandsCzech Republic
Denmark
Italy
Sweden
Germany Hungary
Australia
New Zealand
Singapore Malaysia
China Japan
India
Korea
ThailandBahrain
South Africa
Qatar
UK
Spain
Switzerland
France
Finland
Ireland
Saudi Arabia
Jordan
UAE
* Map not to scale
75+ locations across 34 countries We chase the sun
Global Development Centers
Global Solution Centers
Egypt
Taiwan
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© Mahindra Satyam 2010
Board of Directors
Vineet Nayyar
Chariman, Mahindra Satyam
Member, Mahindra Satyam Board
C. Achuthan
Ex-Director, National Stock Exchange
Member, Mahindra Satyam Board
T. N. Manoharan
Former President, I.C.A of India
Member, Mahindra Satyam Board
C. P. Gurnani
CEO, Mahindra Satyam
Member, Mahindra Satyam Board
Sanjay Kalra
CEO, Tech Mahindra
Member, Mahindra Satyam Board
Ulhas N. Yargop
President IT Sector, Mahindra & Mahindra
Director Tech Mahindra, Member, Mahindra Satyam Board
M Damodaran
Former Chairman (SEBI), Former Chairman and Managing Director (IDBI) and Former Chairman (UTI)
Member, Mahindra Satyam Board
Gautam S Kaji
Chairman, Centennial Group
Former Managing Director World Bank Operations
Member, Mahindra Satyam Board
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© Mahindra Satyam 2010
Organizational DesignBoard
ChairmanVineet Nayyar
Chief Executive OfficerC P Gurnani
Head, Corporate Ethics & Business Conduct, Internal Audit
Ramachandra Duggirala
Chief Finance OfficerS Durgashankar
LegalK B Iyappa
SecretarialG Jayaraman
CommercialShivanand Raja
Corporate Services / Infra Projects
Shivanand Raja
Leadership Learning
Recruitment
HR
Finance & related functions
People & Marketing
Hari T
StrategyVijayanand
Vadrevu
TechnologyA S Murthy
Integrated Business Divisions (IBDs)
Americas
Atul Kunwar
Rakesh Soni
Regions
Rohit GandhiVikram Nair
Dilip Jha
Manish Mehta
OperationsRakesh Soni
Relationship Delivery
CoRCC
Marketing andCommunications
QualityCIO Office
Competency Units
EBS
IMS
IES
SAP
Oracle
BI
Ravindra PenmatsaGS Raju, Sharat
Kumar, SatbirLalatendu
CES
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© Mahindra Satyam 2010
Offices and Development Centers
Mahindra Satyam Learning World, Mahindra Satyam Technology Center
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Centers of Excellence and Innovation Centers
Mobility Solutions Lab, FUTURUS, Automotive Center of Excellence
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RightSourcingTM Model
Onsite Client
Offshore Development Center
Offsite Center
Pioneers in Remote Offshore Development and Global Delivery Model
Strengthening RightSourcingTM
model and focusing on deliveringnon-traditional IT services from our offshore delivery campuses
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© Mahindra Satyam 2010
Strategic Alliances &Partnerships
Cross-verticalSolutions
Accelerate Time-to-Market
Flawless Execution
GlobalOperations
Focus onInnovation
Agility and De-risked Diversity
New Technology Adaptation
One MahindraSatyam
Experience
Way forward
Collaborate to compete Diversify & dominate Exceed expectations
Proven, world-class service
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Service Offerings
Enterprise Business Solutions
Infrastructure Management
Services
Industry Native Solutions
Business Process Outsourcing
Integrated Engineering
Solutions
Consulting & Enterprise Solutions
Application Development and
Management Services
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Customer Profiles
3 of top 5 Food consumer products
2 of top 5 in Chemicals
2 of top 5 in Pharmaceuticals
3 of top 10 in Aerospace & Defense
4 of top 5 in Networking & Communication Equipment
4 of the top 10 in Electronics and Electrical Equipment
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© Mahindra Satyam 2010
Customer Profiles
1 of top 5 in Industrial & Farm Equipment
1 of the top 3 Semiconductor companies
3 of the top 10 Oil & Gas companies
5 of top 10 in Motor Vehicle and Parts
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Some of our Partners
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Quality
Automotive SPICE PATHFINDER™ Maturity Level 5 *
Payment Card Industry [PCI-DSS 1.1]
for Banking Vertical
CMMI for Development Version1.2 Level 5
for 10+ business units
ISO 9001:2000 for all services
AS9100 / EN9100for Engineering
Solutions
ISO 20000for Networks and
Systems
BS 25999on Business Continuity**
ISO 27001Global Certification
* Automotive Embedded Engineering Practice** For all Indian operations, the third company in India to be certified
First ISO 9001:2000 certified organization
Pioneered eSCM with Carnegie Mellon University
Among first ten companies to attain CMM Level 5
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Information Security
Globally certified to ISO 27001 standard
Security processes integrated into the Quality Management System, ensuring consistency and compliance
Comprehensive asset based risk assessment to identify and manage risks effectively
Compliance verified periodically through external and internal audits
Security discipline embedded in the organizations culture
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© Mahindra Satyam 2010
Business Continuity Management
Business Continuity and recovery practice capitalizing our world class global infrastructure backed by a resilient network, best-of-breed practices; and our experience in servicing key Fortune 100 companies in the USA and other locations
Third company in India in the IT and ITES sector to be certified to BS 25999, the latest standard in Business Continuity Management from the British Standards Institute
BCM operations at Mahindra Satyam is maintained and managed as follows
BCM processes integrated into the Quality Management System, ensuring consistency and compliance
Multi-layered Crisis Management Teams to monitor and manage business disruptive situations
Integration of Customer and Location Business Continuity Plans
Business Continuity Planning integrated with the Project Management Life cycle
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Business Transformation
Distinctive industry solutions enabled by cutting edge technology, reusable assets, home grown SME’s
Global delivery … combination of complexity management, location, processes and systems
Organizational construct – partnership mindset … enabling granularity, empowerment and responsiveness to share risk / reward
Business Transformation
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World-class Training
~9.2 million learning hours
70% of the learning delivered virtually
Launched Asia’s 1st web radio / TV channel for learning – planet.satyam.com
684,000 online courses completed
Low cost entry-level training program in the industry
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Thought Leadership
We focus on business issues, not just technology solutions
Unique understanding of a specific business problem
Provides powerful insights and solutions
Deep intellectual capital
Leverage networks of innovators to achieve breakthrough results
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Pioneering
First company to be invited by the National Stock Exchange (NSE) to ring the opening bell, 2008
First corporate to form “Red Ribbon Clubs” at all Mahindra Satyam locations to take up critical issues related to HIV/AIDS, 2006-2007
First Asian company to rank in the Training Magazine’s Top 125 companies for learning, 2007
First IT company to receive the prestigious Businessworld-FICCI-SEDF Corporate Social Responsibility Award, 2006
First ISO 9001:2000 Company in the world, certified by BVQI, 2001
First Indian IT Company to get ITAA Certification for Y2K Solutions, 1997
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Associates Resurgence
Renewed pride in Mahindra Satyam
The status of being associated with one of India’s ‘most respected’ industrial houses
Collective strengths of Tech Mahindra and Mahindra Satyam will place us in the top 4, amongst India based IT players
Assured resources for training and development
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Genesis Incorporated in 1945, M&M started production of vehicles in 1949
Mahindra Group’s revenues increased fourfold over the past six years to USD 7.1 billion (FY2010)
Businesses Automotive: India’s fourth largest Automobile company
Farm equipment: One of the 3 largest global manufacturers
Financial services: Leader in rural financing
IT: Leader in Telecom Software (Tech Mahindra), diversified service offerings through Satyam acquisition
Forging: One of the 5 largest global manufacturers
Infrastructure development: Promoter of two largest IT SEZs in India
Others: Limited presence in – Retail, Logistics, Defense, Engineering & Chemical Products
Employees Around 100,000+ professionals across the globe
Awards and recognition
Ranked amongst India’s 6 most respected companies by Forbes
ICSI National Award for Excellence in Corporate Governance – 2008
One of the few Indian companies to receive an A+ GRI checked rating for its first Sustainability Report for the year 2007-08
About Mahindra Group
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© Mahindra Satyam 2010
About Tech Mahindra
Genesis Incorporated in 1986 as a joint venture of Mahindra Group & BT
IPO in 2006, rechristened to “Tech Mahindra”
Business Comprehensive service offerings for TSPs, TEMs & ISVs Consulting, Application Development & Management, Network Services,
Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO.
Leader in Telecom offshoring
Ranks 5th among the Top 20 IT Software and Service exporters in India (excluding BPO revenues)
Stands 11th in the IT-BPO Employers category
Global presence Operations in more than 25 countries Global presence with 16 sales offices & 13 delivery centers
Customer profile Clients include 11 Fortune Global 500 companies (5 US) Customers include 12 of Top 20 wireless TSPs & Top 5 TEMs
Major clients BT, Cisco, Alcatel Lucent, Microsoft, Motorola, O2, Qwest, StarHub, TNZ, Hutchison, Unisys, Vodafone, BSNL, Airtel, MTN, Etisalat, Zain, T-Mobile, NSN, Cox, Telus, Huawei
Employees Around 33,000+ professionals across the globe
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© Mahindra Satyam 2010
Summary
Increased investments in R&D and innovation
Balanced and de-risked business mix across verticals, technologies and geographies
Highly compatible, customer-centric culture
Expanded skill set, especially in network management and communications domain
Improved geographic coverage
Stability and security in the company’s future
New levels of financial rigor, transparency and corporate governance
No dearth of financial resource
Low risk
Continued service excellence from the same delivery team and management you know and trust
Expect the world from us
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© Mahindra Satyam 2010
mahindrasatyam.com
Safe Harbor
This document contains forward-looking statements within the meaning of section 27A of Securities Act of 1933, as amended, and section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Satyam undertakes no duty to update any forward-looking statements. For a discussion of the risks associated with our business, please see the discussions under the heading “Risk Factors” in our report on Form 6-K concerning the quarter ended September 30, 2008, furnished to the Securities and Exchange Commission on 07 November, 2008, and the other reports filed with the Securities and Exchange Commission from time to time. These filings are available at http://www.sec.gov
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