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77 - 2 2008 Tishreen University Journal for Research and Scientific Studies -Economic and Legal Sciences Series Vol. (30) No. (2) 2008 2008

تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

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Page 1: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

77

-22008Tishreen University Journal for Research and Scientific Studies -Economic and Legal Sciences Series Vol. (30) No. (2) 2008

2008

Page 2: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

78

-22008 Tishreen University Journal for Research and Scientific Studies -Economic and Legal Sciences Series Vol. (30) No. (2) 2008

Study of Consumer Attitudes in Lattakia towards

Purchasing National Products

Dr. Yomn Mansour

(Received 26 / 3 / 2008. Accepted 23/4/2008)

ABSTRACT

The objective of this research is to highlight the Syrian consumer attitudes towards

purchasing nationally manufactured products. The results of this research have indicted

negative attitudes by consumers towards buying national products, and a decrease in the

effect of promotion elements and consumer protection association on consumer attitudes

towards purchasing national products.

The recommendations of this research have stressed the need to start changing

consumer attitudes from strong negative attitudes to strong positive attitudes towards

purchasing national products, and the necessity of running awareness campaigns in the

media aimed at persuading consumers to purchase national products, and the need for

referential groups and consumer protection association to motivate consumers to purchase

national products.

Keywords:

Consumer Attitudes, National Products, Referential Groups, Consumer

Protection Association, Promotion Mix.

Assistant Professor, Department of Statistics, Faculty of Economics, Tishreen University, Lattakia,

Syria.

Page 3: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

79

][

][

][

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80

1

2

SPSS 12 for Windows

Page 5: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

81

Page 6: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

82

Page 7: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

83

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84

[10]

1

Page 9: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

85

Informational Influence

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Normative Influence

Identification Influence

x1

x2

x3

x4

x5

Page 11: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

87

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x6

x7

x8

x9

Page 13: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

89

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x10

x11

x12

x13

x14

x15

x16

Page 15: تحسين جودة خدمات النقل الداخليtishreen.edu.sy/sites/default/files/Tishreen_Magazine/4_7.pdf · 78 2008 2 - Tishreen University Journal for Research and Scientific

Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

91

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Sciences Series. Tishreen University Journal. Eco. & Leg 2008( 2)العدد (30) العلوم االقتصادية والقانونية المجلد مجلة جامعة تشرين

93

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[ ] Money, R, B, Word of Mouth Promotion and Switching Behavior in Japanese and

American Business Service Clients, Journal of Business Research, No. 57, 2004, 299.

[ ] DAVID, A. S. Consumer Behaviour, Edinburgh Business, UK, 2003, .

http://www.syrecon.org.