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Electronic Ticketing Direct
Distribution Product Management
Reservation Platform
Ticketing
August 2009
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Agenda
Introduction
Main features
Frequently Asked Questions
Features FAQIntroduction
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© 20
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mad
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IT G
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Agenda
Introduction
Main features
Frequently Asked Questions
FeaturesIntroduction FAQ
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Overview
The Electronic Ticketing solution for NON BSP markets*
Allow authorised travel agencies to:
issue e-tickets on carrier e-ticket stock
follow-up on those e-tickets
Direct reporting to airline revenue accountings
with daily RET or HOT files
Out of scope
Billing & settlement (directly managed between airlines and travel agents)
18 airlines already successfully use the product in 23 markets
* Also available in BSP markets on request
FeaturesIntroduction FAQ
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BSP distribution flow
Travel Agent
Global Distribution System
e-ticket record creation
Ticketing requestsCentral
TicketingSystem
Data Processing Center
IATA BSP
Validating carrier
e-ticket database
Airline accounting system
LIFT file
HOT file
RET file
FeaturesIntroduction FAQ
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© 20
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Electronic Ticketing Direct distribution flow
Travel Agent
Global Distribution System
e-ticket record creation
Ticketing requestsCentral
TicketingSystem
Data Processing Center
IATA BSP
Validating carrier
e-ticket database
Airline accounting system
LIFT file
HOT file
RET file
FeaturesIntroduction FAQ
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© 20
09 A
mad
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IT G
roup
SA
Agenda
Introduction
Main features
Frequently Asked Questions
Introduction FAQFeatures
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IT G
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SA
Electronic Ticketing Direct offer
1. Create/Update a PNR
Mandatory Passenger name Flight segment(s) Ticketing arrangement Form of payment Validating carrier
Optional Commission Fare Discount Other elements
3. Issue the e-ticket2. Price the PNR
Automated
Manual TST Incentive ticketing
e-ticket record
4. Follow-up on the e-ticket
Display / Search of e-ticket record Cancellation (old package) Refund Revalidation Exchange / Reissue Display of e-ticket history
Supporting documents
Sales Report
Integration in the
Amadeus Selling Platform
Introduction FAQFeatures
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Issuance
Issuance using a specific entry (TTP/T-xx)
The airline e-ticket range is used
The ticket stock is stored in Amadeus system and automatically sub-allocated to authorized travel agents
Specific Form Of Payments (FOP) dedicated to e-Ticketing Direct
Introduction FAQFeatures
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Output documents
Agents accounting coupons Audit coupon
Agent coupon
Credit Card Charge Form
Customer Itinerary receipt (ITR)
The itinerary receipt is a legal contract with the airline
FaxedPrinted e-mailed
Printed
Ex
Broadcast
Broadcast
Introduction FAQFeatures
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Sales Reports
Reports registering all sales Ease office accounting checks
9 different generic reports for travel agencies
Filter options available
Possibility to:
Cancel or reinstate sales
Make manual registration
Print reports
Sales Reports per day TJQ – Query Report TJT – Transaction Report TJD – Daily Report TJN – Net Remit Report TJH – History Report
Sales Reports per sales period TJI – Item Report TJS – Summary Sales Report TJX – Cross Reference Report TJL – Sales Report List
Ex
Introduction FAQFeatures
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Agenda
Introduction
Main features
Frequently Asked Questions
Introduction Features FAQ
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FAQs
Can this product target BSP markets? Yes, but at the moment Amadeus is focusing on NON BSP markets
How can an airline check the sales made with this solution? A RET or HOT file is sent from Amadeus to the airline revenue accounting
system on daily basis
Can non-IATA travel agencies benefit from the solution? No, an IATA code is required to issue electronic tickets
Which is the implementation timeline? Once an implementation slot is available, the lead time is between 1 to 2
months
How are support and training managed? Support is available in the Amadeus help pages (HE ETKT DIRECT), and e-
learning sessions are available
Is there a fraud control? Yes, there is an enhanced security product option with which the airlines
can allow specific e-ticketing quotas to the travel agencies according their bilateral agreement
Introduction Features FAQ
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Questions
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Thank you for your attention
Product Management Please send your queries to:
For additional information please visit the:Opera Electronic Ticketing page
