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Electronic Miscellaneous Document

(and / or)

Amadeus Airline Ancillary Services

Guidelines for Travel Agencies

11 October 11, 2013

A5 EMD AAAS distribution guidelines – oct 13

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INDEX 1 WHAT IS AN EMD?...................................................................................................5

What is the difference between an Associated versus a Standalone EMD?....................5 How to Create Chargeable Services in the PNR Depending on the EMD Type................5 What are RFICs/RFISCs?......................................................................................6 How RFICs/RFISCs are used in the EMD TSM..........................................................6 What is the EMD Coupon Structure?......................................................................6 When to use an SVC Segment..............................................................................7 When to use an SSR Element...............................................................................7 Travel Agencies not yet using EMD........................................................................7

2 EMD-A SPECIFIC BEHAVIOUR…………………………………………………………………………7

EMD status codes................................................................................................7 Association / Disassociation..................................................................................7

3 WHAT IS AN ANCILLARY SERVICE (AAAS)?.......................................................... 8

4 ABAG ISSUANCE ON EMD-A……………………………………………………………………….…9

A. Service description and purpose..............................................................................9

B. detailed EMD flow................................................................................................10

1/ Initial PNR.....................................................................................................10

2/ Booking ......................................................................................................... 11 3/ Pricing ........................................................................................................... 11 4/ Issuance ........................................................................................................ 11 5/ EMD display (EWD) ......................................................................................... 12 6/ Other Airline’s specificities (if applicable) ............................................................ 12 7/ Service Change Rules ...................................................................................... 13

5 BBAG ISSUANCE ON EMD-

A...................................................................................Error! Bookmark not defined.

A. Service description and purpose............................................................................14

B. detailed EMD flow................................................................................................14

1/ Initial PNR ...................................................................................................... 14 2/ Booking ......................................................................................................... 14 3/ Pricing ........................................................................................................... 14 4/ Issuance ........................................................................................................ 14 5/ EMD display (EWD) ......................................................................................... 14 6/ Other Airline’s specificities (if applicable) .......................................................... 14 7/ Service Change Rules......................................................................................14

6 CBAG ISSUANCE ON EMD-A……………………………………………...…………………….…..14

A. Service description and purpose............................................................................15

B. detailed EMD flow...............................................................................................15

1/ Initial PNR.....................................................................................................15

2/ Booking ......................................................................................................... 15 3/ Pricing ........................................................................................................... 15 4/ Issuance ........................................................................................................ 15 5/ EMD display (EWD) ......................................................................................... 15 6/ Other Airline’s specificities (if applicable) ............................................................ 15 7/ Service Change Rules......................................................................................15


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7 DOWLOAD REGIONAL DAILY PRESS……………….………………………………………………16

A Service description and puspose………………………………………………….…………………………………………16 B Detailed EMD flow……………………………………………………………………………………………………………………..17 1/initial PNR……………………………………………………………………………………………………………………….………17

2/ Booking……………………………………………………………………………………………………………………………..….17

3/Pricing…………………………………………………………………………………………………………………………………….17

4/ Inssuance………………………………………………………………………………………………………………………….….18

5/ EMD display (EWD)………………………………………………………………………………………………………….….18

6/ Other Airline's specificities (if applicable)……………………………………………………………………………18

7/Service change rules…………………………………………………………………………………………………………….19

8 E-TICKET…………………………………………………………………………………………………….20

9 REVALIDATION/VOIDING/REFUND/EXCHANGE OF E-TICKET THAT HAS

ASSOCIATED EMD-A………………………………………………………………………………………..22

10 LIST OF EMD ENTRIES……………………………………………………………………………….24


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1 WHAT IS AN EMD?

EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the

usage of charges, for example excess baggage charges, change fees and a residual value. The

EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual

miscellaneous documents and IATA VMPDs by end 2013.

� Please keep in mind that EMD is basically an empty (but secure) shell that has to be

priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary

Services solution or with Amadeus Ticket Changer. These solutions are not included in the

IATA EMD solution and are sold independently of EMD. This document deals therefore with

EMD only.

What is the difference between an Associated versus a Standalone EMD?

There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)

that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.

Here are the main characteristics:

Standalone EMD (EMDS) Associated EMD (EMDA)

• A standalone EMD is issued for a

residual value or the collection of

miscellaneous charges that are not

lifted with an e-ticket coupon. For

example group deposits and

change fees.

• The standalone EMD can consist of

a single or multiple value coupons

depending on airline background

settings.

• It can be issued in connection with

individual e-ticket coupons or an

e-ticket.

• It can be linked with an e-ticket for

reference.

• It can be consumed at issuance or

used at different stages.

• It has no interaction with the

airline systems (reservation

systems and DCSs).

• An associated EMD is issued for the

collection of miscellaneous charges and

excess baggage charges that are lifted

(considered used) at the same time as

the e-ticket coupon. For example, sports

equipment and excess baggage.

• The associated EMD can consist of a

single or multiple value coupons that are

directly linked to individual flight coupons.

• Each EMD coupon that is associated to an

e-ticket is referenced in the e-ticket

record with the corresponding e-ticket

coupon.

• The carrier and the routing of the EMDA

and the e-ticket coupons must match.

• An EMDA can be automatically or

manually associated or disassociated.

• Only airline agents can manually

associate and disassociate EMDAs.

• The EMDA's final usage depends on the e-

ticket coupon it is associated to, providing

it does not become disassociated.

How to Create Chargeable Services in the PNR Depending on the EMD Type

To create a chargeable service or fee for which you want to issue an EMD, you can either enter

a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight

segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a

flight segment (EMDS).


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What are RFICs/RFISCs?

An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group

of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can

have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters

(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO

recommendations do exist.

How RFICs/RFISCs are used in the EMD TSM

When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing

record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.

All services contained in an EMD belong to the same reason for issuance.

An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD

coupon is based on the RFISC.

An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary

segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is

created.

On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for

issuance sub codes (RFISC).

If the RFIC is the same, on same EMD there can be different RFISCs:

EMD:

Coupon Service code RFIC RFISC

NCEPAR PETC C 0BT

PARLON PETC C 0BT

LONPAR AVIH C 0BS

PARNCE AVIH C 0BS

� Note that one EMD cannot contain services created from SVC and SSR elements.

� If in addition to services above passenger has XBAG NCEPAR & PARLON, that would have

to be issued on separate EMD because there can only be one service/flight

segment on same EMD.

What is the EMD Coupon Structure?

An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD

number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to

four document numbers).

The EMD coupon status indicates the current usage of the service or fee. When an EMD is

associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are

partly synchronized (intermediate statuses do not come over from e-ticket to EMD).


7

When to use an SVC Segment

For standalone services that do not need to be associated to a flight segment, you enter an

auxiliary segment in the PNR.

This type of auxiliary service segment must be entered with an HK action code (confirmed)

and it can be associated to one passenger only.

The system creates a service segment (SVC) that is not sent to the airline system and not

transmitted to the airline's Departure Control System (DCS). This means that it is not taken

into account for reservation or booking purposes by the airline.

When to use an SSR Element

If you want to book a special service that is associated to a flight segment, excess baggage

or sports equipment, for example, you can use a Special Service Request (SSR) element.

Service must be confirmed before EMD can be issued based on SSR element.

When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is

automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help

Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.

Travel Agencies not yet using EMD

Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but

they are not able to display EMD. At the end of the FA element agent can see from which

element the EMD has been created and that gives the hint of what EMD has been issued for.

2 EMD-A SPECIFIC BEHAVIOUR

EMD status codes

When the e-ticket that is associated to EMD is set to flown status (F) by airline departure

control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate

statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment.

Association / Disassociation

System automatically disassociates EMD from e-ticket when

• travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency

must contact Airline Help Desk in case EMD-A needs to be reassociated to another

ticket.

• e-ticket is voided. EMD must be voided separately if agent wants to cancel issuance

• e-ticket is refunded. EMD must be refunded separately if that is the intention


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3 WHAT IS AN ANCILLARY SERVICE (AAAS)?

Ancillary Services is the Amadeus solution which allows services automatic pricing thanks to

an Airline filing done on ATPCO side.

Services eligible to AAAS are marked with a “/” (slash) in front of the service line at booking

time. Manual TSM-P management is then replaced by an automatic flow. Except this automatic

pricing step, all other steps (booking, issuance, follow-up) stay unchanged.

Please note that AAAS is used with SSR and EMD-A in most of cases.


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4 ABAG ISSUANCE ON EMD-A

A. Service description and purpose

The baggage services are ancillary services which are non-refundable but exchangeable.

The A5 Pricing scheme for Baggage, expressed in bilateral service codes ABAG, BBAG and

CBAG is filed in ATPCO.

ABAG, BBAG and CBAG are A5 bilateral codes used by A5 to facilitate booking of Baggage.

The booking method to book this ancillary is an SSR for the request of the service.

� ABAG corresponds to the 1st additional piece on top off the base allowance,

� BBAG corresponds to the 2nd additional piece on top off the base allowance,

� CBAG corresponds from the 3rd to more additional piece on top off the base allowance.

ABAG, BBAG and CBAG have an occurrence of 1 in the PNR with a NIP for ABAG of 1, NIP for

BBAG and NIP ≥ 1 for CBAG (NB. NIP = number in party).

Nbr BAG

TARIF1er 2e 3e 4e+

FREE

MAXI FLEX ABAG = 45€ BBAG= 45€

FLYING BLUE ABAG = 45€ BBAG= 45€ CBAG = 45€ABAG

BASIC PLUS ABAG = 45€ BBAG= 45€ CBAG = 45€

BASIC ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€BBAG

TYPO ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€

PROMO ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€CBAG

2/ Service policy

The ABAG, BBAG and CBAG services are:

� Exchangeable

� Using the “SSR” booking method (SSR ABAG, SSR BBAG, SSR CBAG)


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B. detailed EMD flow

1/ Initial PNR

� Name field

� From

� To

� Fare quote ET

2/ Booking

� Name field

� From

� To

� Fare quote ET

� Payment ET

� Issuance of the ET

-Booking of the ancillary

� SSR ABAG for the 1st additional piece on top off the base allowance,

� You can book only one ABAG per PAX per segment

� Cryptic entry: SSR ABAG

� Free flow text is not applicable

� Specific formatting is not applicable


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3/ Pricing

� Use automatic transaction

Note: these prices are subject to possible change. This an example of a FXG output

4/ Issuance

� Issue the EMDA in an ‘open’ status

� Do Issuance of the services:

Combinated issuance for E-Ticket and services is possible:

FA element created


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5/ EMD display

6/ Other Airline’s specificities (if applicable)

NOTE:

This manual’s starting point is auto-pricing of baggage services for

A5 flights based on ATPCO filed ABAG, BBAG and CBAG baggage fares. In case of another

operating airline than A5, we sell the bag at the airport only.

In case of a A5 Flight with another airline E-Ticket, please dial the local AF call center.


13

7/ Service Change Rules

CHANGE RULES FOR ABAG

Case E-ticket &

EMD-A

Change Procedure / consequences

1. Flight rebooked to another date / flight nbr changes Try to revalidate and if not, than reissue.

Your SSR will be cancelled. Therefor a new

SSR should be inserted. The EMD should be

linked to the new SSR element.

A Travel Agent can not link the EMD to the

SSR. The travel agent has to call upon AF

Trade support to support him in this.

2. Ticket is voided -> EMD needs to be voided

Ticket is refunded. EMD needs to be refunded.

VOID has no consequence, it doesn’t appear

on the Sales report and HOTfile

3. Passenger changes his mind and rebooks ticket in a

lower class

No effect on the baggage tariff and the

Baggage EMDA needs to be refunded and

issue new

4. Passenger is re-routed voluntary

-> Journey is changed, so EMD can not be used for

new rtng

An EMD-A should always be re-issued if the

routing changes (even if the price is identical

as original routing).

The baggage EMD-A is filed as exchangeable

to allow this.

Your SSR will be cancelled as a consequence.

The Travel Agent needs to re-issue the Ticket

and the EMD.

5. Re-routed voluntary


new rtng

Identical to item 4

6. Any involuntary flight cancellation. Passenger does

not travel

DPQR is refundable in this case

7. Involuntary re-booking to A5 flight A5 take care of the re-booking. ET and EMD

need to be re-issued.


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5 BBAG ISSUANCE ON EMD-A

A. Service information

1/ Service description

� Please refer to ABAG

2/ Service policy

� Same as ABAG, please refer to ABAG


1/ Initial PNR

Please refer to ABAG

2/ Booking

� SSR BBAG for the 2nd additional piece on top off the base allowance,

� You can book only one BBAG per PAX per segment

� Cryptic entry: SSR BBAG

� Free flow text is not applicableSpecific formatting is not applicable

3/ Pricing


4/ Issuance


5/ EMD display (EWD)







15

6 CBAG ISSUANCE ON EMD-A

A. Service information


� Please refer to ABAG

2/ Service policy

� Same as ABAG, please refer to ABAG


1/ Initial PNR


2/ Booking

� SSR CBAG for the 3th additional piece on top off the base allowance,

� You can book only one CBAG per PAX per segment

� Cryptic entry: SSR CBAG

� Free flow text is not applicableSpecific formatting is not applicable

3/ Pricing


4/ Issuance


5/ EMD display (EWD)







16

7 DOWLOAD REGIONAL DAILY PRESS

A Service description and puspose


The dowload regional daily press services are ancillary services which are non-refundable but

exchangeable.

The A5 Pricing scheme expressed in bilateral service codes DPQR is filed in ATPCO.

The booking method to book this ancillary is an SSR for the request of the service.

DPQR

MAXI FLEX W A Y S GRATUIT

FLYING BLUE X

5 €

BASIC PLUS B D M U P H J

5 €

BASIC K L Q T E N R 5 €

TYPO ZZ ⇒K L Q T E

CD+PF ⇒K L Q T E N 5 €

PROMO V

5 €

2/ Service policy

The DPQR services are:

� Exchangeable

� Using the “SSR” booking method (SSR DPQR)


17

B Detailed EMD flow

1/ Initial PNR

� Name field

� From

� To

� Fare quote ET

2/ Booking

� Name field

� From

� To

� Fare quote ET

� Payment ET

� Issuance of the ET

-Booking of the ancillary

� SSR DPQR

� You can book only one DPQR per PAX per segment

� Cryptic entry: SSR DPQR

� Free flow text is not applicable

� Specific formatting is not applicable


18

3/ Pricing

� Use automatic transaction

Note: these prices are subject to possible change. This an example of a FXG output

4/ Issuance

� Issue the EMDA in an ‘open’ status

� Do Issuance of the services:

� Combinated issuance for E-Ticket and services is possible:

� FA element created

5/ EMD display


19


� NOTE:

This manual’s starting point is auto-pricing of DPQR services for

A5 flights based on ATPCO filed DPQR fares.

In case of a A5 Flight with another airline E-Ticket, please dial the local AF call center.

7/Service change rules

Case E-ticket &

EMD-A

Change Procedure / consequences

1. Flight rebooked to another date / flight nbr changes Try to revalidate and if not, than reissue.

Your SSR will be cancelled. Therefor a new

SSR should be inserted. The EMD should be

linked to the new SSR element.

A Travel Agent can not link the EMD to the

SSR. The travel agent has to call upon AF

Trade support to support him in this.

2. Ticket is voided -> EMD needs to be voided

Ticket is refunded. EMD needs to be refunded.

VOID has no consequence, it doesn’t appear

on the Sales report and HOTfile

3. Passenger changes his mind and rebooks ticket in a

lower class

No effect on the baggage tariff and the

Baggage EMDA needs to be refunded and

issue new

4. Passenger is re-routed voluntary


new rtng

An EMD-A should always be re-issued if the

routing changes (even if the price is identical

as original routing).

The baggage EMD-A is filed as exchangeable

to allow this.

Your SSR will be cancelled as a consequence.

The Travel Agent needs to re-issue the Ticket

and the EMD.

5. Re-routed voluntary


new rtng

Identical to item 4

6. Any involuntary flight cancellation. Passenger does

not travel

DPQR is refundable in this case

7. Involuntary re-booking to A5 flight A5 take care of the re-booking. ET and EMD

need to be re-issued.


20

8 E-TICKET - REVALIDATION

PNR

Date change

PNR


21

Repair


22

9 VOIDING / REFUND /EXCHANGE OF E-TICKET

THAT HAS ASSOCIATED EMD-A

Service: Baggage (ABA) or ( DPQR)

In case of an error made by the agent and before Sales reporting moment

- VOID

PNR

VOID TKT / EMD

⇒ Do the void transaction

PNR


23

REFUND

In case of an error made by the agent AFTER Sales reporting moment

- Refund via BSP Link (procedure)

Change of DATE

In case of a change of date

- Exchange Procedure execution (Travel Agent should refer to the Trade Support of AF to re-

associate the EMDA to the E-ticket)

EXCHANGE OF E-TICKET THAT HAS ASSOCIATED EMD-A

Re-association of the EMDA to the ET

- Exchange today so re-issue the ET and if possible to re-associate the EMDA to the ET the

Travel Agent should call Trade Support AF to assist in this).


24

In case of an E-Ticket reissuance, irrespective if A5 E-ticket, there is a disassociation.

In case the routing and carrier stays the same, there is no need to create a new EMDA. As long

as the routing on the EMDA equals the routing on the ET, an EMDA can be re-associated

thanks to an update of the “In Connection With” box, in which the new E-Ticket number will

appear via the Re-assocation entry.

In case the routing on the EMDA changes, then the EMDA should be re-issued.


25

10 LIST OF EMD ENTRIES

EMD QUICK REFERENCE GUIDE

TSM type P updates entries

TMX Delete TSM-P

TMF Remove change flag

TTM EMD issuance

EWD EMD display

TRF EMD refund

TRFU EMD refund update

TRFP Refund validation

TRFIG Cancellation of refund process

TRDC Cancellation, voiding

EMR EMD reprint

Transitional stored document display

TQM/M8 Display of the TSM number 8.

Delete a transitional stored document

TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14.

TMX/P1,3-7 Delete TSMs Type P of Passenger1 and

Passengers 3 to 7.

TMX/ALL Delete all TSMs Type P

TMX/M1,2 System deletes TSMs Type Ps 1 and 2.

Remove Change Flag (PC) of a TSM Type P

TMF/M1-3,5

Remove Change Flag (PC) for TSMs Type

P 1, 2, 3 and 5.

Issuance

TTM Issue an EMD from the Reservation System.

TTM/VT Force v-MCO issuance for EMDS

TTP/TTM/RT Issue e-ticket & EMD at the same time &

retrieve PNR.

TTM/M1-3 Selects TSMs 1 to 3

TTM/P1,3,4 Selects passengers 1, 3 and 4

TTM/P2/INF Selects the TSM of the infant associated to

passenger 2

TTM/L1,3-4 Selects line 1, 3 and 4

TTM1/M3 Select Transitional Stored Document 3 and

printer 1.

TTM/P3/TKT This option validates the PNR in order to

prepare the EMD issuance.

TTM/[email protected]/P1 Request the sending of the Passenger

Receipt of passenger1 to the specified Email

addresses additionally to the EMD issuance

TTM/EPR-EMLA/P2 Request the Sending of the Passenger

Receipt of passenger 2 to the Email

addresses specified in the APE PNR elements

additionally to the EMD issuance


26

EMD display

EWD/EMD105-1234567890

EMD display of ticket number 125-

1234567890

EWD/L7 Display EMD from PNR by line number

EWDRT Re-display

EMD refund

TRF/L07 EMD Refund from a retrieved PNR

TRF/i-27 EMD Refund from a Sales Report

TRF105-2456897321/EMD EMD refund from an EMD number

TRFU/U500.00 Update EMD Refund amount used

TRFU/FP1CASH Update EMD Refund Form of payment

TRFP EMD refund panel: Validation

TRFP Update EMD Refund amount

TRFIG EMD refund process cancellation

EMD Cancellation

TRDC/L07

Cancellation of an EMD referred to in line 7

of the retrieved PNR

TRDC/27 Cancellation of item 27 of the Sales Report

TRDC/TK-8236300064 Cancellation by document number

EMD reprint on request

EMR/P1,3 Selects passengers 1 and 3

EMR/L7 Line selection

EMR/[email protected] Email sending to e-mail address

EMR/EPR-EMLA Email sending by referencing APE

EMR/EMD105-1234567890 Reprint of EMD number 105–1234567890

Documents

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