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| Slide title
What are the future needs of Wheatley Group’s existing and potential customers?
| Engage, listen and learn
“We need empathy to understand complex needs”
– Member of Glasgow Disability Alliance
| Engage, listen and learn
Reduce bounce rates when you design with people.
Save money, time and frustrations.
| Engage, listen and learn
| Slide title
How might we use digital technologies to support young people’s mental wellbeing?
| Engage, listen and learn
Young people13-21 year old
| Design the whole experience
Youth-related workers
Service managers, planners & policymakers
Resource Platform
Sign post to other services and consider the whole landscape / market
| Design the whole experience
Campaign
Instead of bringing users to your service, bring your service to the users
Toolkit
Teach other people how to do it as they might have better access to users.
| Slide title
How can we make our designs more accessible to the staff who will need to take them onboard?
| Engage, listen and learn
A user journey captures details of a person’s interactions over time in relation to a service.
| Design the whole experience
Her home in a nice quiet location, present satisfaction is high but can you see the future through a customer survey?
| Do it, and do it again