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Lean + UX = Awesome FEBRUARY 2013 + Using UX & lean approaches to make epic progress

Lean+UX=Awesome

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Lean & UX are great bedfellows. In this talk, given at GROWtalks Montreal & Toronto in Feb 2013, Kate talks about why, and also, why you should NEVER use the term UX/UI again.

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Page 1: Lean+UX=Awesome

Lean + UX = Awesome

FEBRUARY 2013

+Using UX & lean approaches to make epic progress

Page 2: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Kate Rutter, Co-Founder & Principal

@katerutter@luxrco

TWEET!

Page 3: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

How do I know it

doesn’t suck?

so...

I have a product.

Page 4: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UXwe need a great

Page 5: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

it’s allabout the

UI

Page 6: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX ! UI

Page 7: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Product

Page 8: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UI

Page 9: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = mmmmmm

Page 10: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX =• a mindset• focused on delivering value• inspires the right kinds of ideas• guides decisions

Page 11: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Who will use this?

cold-sweat questionsWhy will they care?

What can it do that people will pay for?

What features

are most

important?How does everything fit together?

Page 12: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Who will use this?

cold-sweat questionsWhy will they care?

What can it do that people will pay for?

What features

are most

important?How does everything fit together?

Page 13: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

with a bit of tweaking...Who is it for?

Why does it matter to them?

What can they do that they couldnʼt do before?

What features do they need to do that?

How do those features fit together?

Page 14: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Who is it for?

UX = start points

Why does it matter to them?

What can they do that they couldnʼt do before?

What features do they need to do that?

How do those features fit together?

usersneeds & goalsusesfeatures

��

��

product, brand & voice

Page 15: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

dang. That’s a lot of stuff.

Page 16: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a simple stackWho is it for?

Why does it matter to them?

What can they do that they couldnʼt do before?

What features do they need to do that?

How do those features fit together?

usersneeds & goalsusesfeaturesproduct, brand & voice

��

��� Features

Page 17: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a simple stackusersneeds & goalsusesfeaturesproduct, brand & voice

��

��� Features

Product

Users

UsesMary can...

NeedsI need...I want...My goal is...

Page 18: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a simple stack

sketches, prototypes,

pixels

Vision & values

usersneeds & goalsusesfeaturesproduct, brand & voice

��

��� Features

Product

Users

UsesMary can...

NeedsI need...I want...My goal is...

UI goes here�

Page 19: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a simple stack

sketches, prototypes,

pixels

Vision & values

Features

Product

Users

UsesMary can...

NeedsI need...I want...My goal is...

Page 20: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX + Lean = <3 BUILD

MEASURELEARN

Features

Product

Users

UsesMary can...

NeedsI need...I want...My goal is...

Customer developmentor...user research

Sketches & prototypesbefore UI. Before code.

Experiments, MVPs, Metricsand...usability testing

sketches, prototypes,

pixels

Vision & values

Page 21: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a clear story

{{{

{

usesfeaturesproduct, brand & voice

usersneeds & goals {

Page 22: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a clear story

With _________, _______ can _________ and ___________,

product nameuse #1 use #2{

using these features: ________ and __________feature #2

feature #1{in a way thatʼs __________, __________, and __________.

attribute #1attribute #2 attribute #3{

Meet ________, a ___________.name user type{

usesfeaturesproduct, brand & voice

usersneeds & goals { ______ needs to ________

_______________.Name need

(or goal)

Page 23: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a clear storyMeet Erika, a socially engaged college student.

Erika needs to feel closely connected with friends near and far, every day.

using status updates on her “wall”, messages, comments and “likes”

in a way thatʼs universal, clean, consistent, and fast.

With Facebook, Erika can share her latest thoughts and see what her many friends are up to,

Page 24: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX = a clear storyMeet Bob, a new startup entrepreneur.

Bob needs to feel confident that his product design decisions really serve his customers.

using hands-on materials and online video coaching

in a way thatʼs simple to complete, warm & engaging, and fun.

With LUXr-in-a-box, Bob can learn to interview customers and validate his assumptions,

Page 25: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

UX Design Mindsetstarts!

• Ask important questions.• How confident are you in your answers?

stack! • Identifies gaps.• Use it to stay focused.

story!• Tells the story so your team can rally to it.

• Use it to decide what “good” is.

Page 26: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Get ready for roll-on

Page 27: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

Go be awesome.

Page 28: Lean+UX=Awesome

LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

LUXr makes products that coach early-stage entrepreneurs on effective practices to deliver products that customers want, need and love to buy.

LUXr.co3435 Cesar Chavez, San Francisco, CA • 94110The Juhl, 353 E. Bonneville Ave., Las Vegas, NV • [email protected] • http://luxr.co • twitter: @luxrco • www.facebook.com/LUXrInc

images• Ed Lea: http://design.org/blog/difference-between-ux-and-ui-subtleties-explained-cereal • http://blog.westendmotorsports.com/2012/04/19/50-safety-tips-and-riding-pointers/• http://www.flickr.com/photos/pompien/6160278603/• http://e621.net/post/show/56643/clouds-equine-feral-hair-horn-horse-male-open_mout