Jeroen is an energetic transformation manager who combines intellectual curiosity with the proven ability to operate at board and executive level. This fluent communicator comes with the necessary business acumen, foresight and problem-solving skills to drive key programs and influence stakeholders at all levels. Jeroen has a strong history of designing and delivering new service delivery models and modernising customer & employee interactions.

• 15 years of management experience in international business environments

• Takes ownership of business/IT transformation and re-engineering strategies

• Has solid analytical, conceptual and problem-solving skills

• Used to managing multi-disciplinary teams spanning different geographies

• Seasoned people manager, coach and trusted advisor for boards & C-level

• Lead programs in the range of € 1 million to € 25 million

• End-to-end: from blueprint over investment plans to execution framework

• High energy team player with laser focus on cross-functional collaboration

• Centred on relationship building and stakeholder management

• Provides clear direction for organisations in the new digital economy

• Profound knowledge of tech trends (CRM, cloud, social, mobile, big data)

• Open to interim assignments as well as permanent positions

CRM Transformation & Program Manager, Eandis | 2012

Initiation of B2B/B2G CRM program and definition of scope, requirements, business case and transformation roadmap. Deliverables included organisational design, investment plan, blueprint and end-to-end architecture. Outcome: a digital platform that supports end users and customers with operational and analytical CRM, BI and collaboration functionalities (Interim).

Business Transformation Manager, Thomas Cook | 2011 - 2012

Acted as the business liaison for the CXO communities and drove the change in support of the new Group IT outsourcing strategy. Responsibilities included stakeholder management, internal communications & business engagement in the West countries. Delivered the internal marketing, change management and training programs to support the Windows 7 workplace roll-out to +6000 users across Europe (Interim).

Program Director & Digital Business Architect, DELTA NV | 2010 - 2011

Developed and implemented the strategic roadmap HR & change management framework for the New World of Work program. The NWOW program introduced a.o. remote working, shared workspaces and an enterprise-wide collaboration & eBusiness platform. In parallel, I lead the iConnect solution centre that delivered innovative solutions in the field of eBusiness, intranet, extranet, collaboration, CRM and Unified Communications (Interim).

Senior CIO Advisor | Creative Director, Across Technology | 2008 - 2009

Supporting CIOs with the design and execution of their transformation and change management programs. As creative director I delivered marketing & communications strategies for the technology industry (CA, EMC,…). Co-authored Peter Hinssen’s book “Business/IT fusion: beyond alignment...

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Jeroen Derynck

date of birth20 December 1974 address

Jean Jaureslaan 48

9050 Gentbrugge

Contact

+32 476 961749

jeroen.derynck@me.com

Myer Briggs

ENTP

Jeroen is a genuine hybrid, with a flair for combining the structural left side of his brain, with the creativity and passion of his right side. Jeroen is a pleasure to work with, a source of creativity and inspiration that I have rarely encountered, but with one clear warning label: don't leave Jeroen WITHOUT a challengeP. Hinssen on Linkedin

Executive MBA

2009 - 2011

Antwerp Management School

Master in Media & Communications

1996 - 1997

Universiteit Gent

Filología Hispánica e Inglesa

1994 - 1995

Universidad de Sevilla

Master in Translation & Interpretation

1992 - 1996

Mercator Hogeschool

Head of Communication - OIB Wholesale, ING Group | 2007 - 2008 Built and led a + 20 team of communication managers and professionals who were responsible for internal communications. Assisted the regional CIOs and leadership teams with the execution of their change management, transition & communication plans. Provided expert advice in support of an enterprise-wide IT transformation. Ensured effective stakeholder engagement thus accelerating the transition and organisational alignment (Interim).

Head of Program Management, ING Belgium | 2005 - 2007

Supervised, coached and developed the teams of IT project managers and Business Support staff that serviced the Securities domains. As a member of the management team I was responsible for increasing the maturity of the project & service management function (PMI, CMMi, ITIL and Prince 2). Ensured that the program and projects portfolio remained aligned with the business priorities and corporate governance. As a Program Manager, I led the RFP, vendor negotiations, investment & sourcing strategy and subsequent implementation of the Corporate Actions Transformation program in nearshore/offshore modus.

Project Manager, ING Belgium | 2001 - 2005

Delivered and managed international integration & migration projects within Wholesale Banking and Securities. Successful deliveries included a.o. the introduction of an enterprise-wide Siebel/CRM system, Business Intelligence for Wholesale Banking, migration of Market Broker systems, outsourcing of the Paris back office and roll-out of a CRM tool for hedging stock options.

CRM Functional Architect - Teamleader, Postbank | 2000 - 2001

As a functional architect, I was the liaison between the business and the IT teams during the implementation of a Siebel/CRM system for Postbank’s call centre. Main responsibilities included planning, task allocation, sign off on project task deliverables and team management (Interim).

CRM consultant - Trainer (freelance) | 2000 - 2001

Worked as a pre-sales consultant on workforce management and CRM proposals. Conducted training sessions in call centre & email management.

CRM Manager, SITEL | 1999

Managed the in-sourced call centre services for various international clients and supporting client-led marketing campaigns (budgeting, planning, forecasting, staffing and reporting).

Call Centre Team leader - Project Manager, Volvo Trucks | 1997 - 1999

Managed the 15+ team that manned the French-Italian help desk of Volvo Action Service. Responsible for the commercial relationships with the international partner network and the customer complaints desk. As a project manager, I launched the first insourcing initiative ever (Carrier Transicold 24/24), managed the subsequent integration and set up a dedicated service desk team.

Certifications

Siebel core consultant course (2000) - ParisBusiness Objects designer & reporter (2002) - BrusselsObject Oriented Analysis & UML (SBA) (2003) - BrusselsProject management & senior management courses (2003 - 2006) - Brussels Manager of Managers: ING Business School (2006) - AmsterdamSenior Leadership Assessment: Hudson (2006) - Brussels

Volunteering

Director of Digital Media, Weforest | 2012 - current

Responsible for the external communications, stakeholder relations and digital media strategy of WeForest, an international non-profit organisation. My focus is on integrating all digital communication channels (including CRM, internal collaboration, social media, website, ...) and coordinating the media team.

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Jeroen is a creative spirit, an out of the box thinker, a professional going after his outspoken ambitions. In this search to explore and grasp the shifts in the future society, Jeroen has accumulated expertise in the emerging social networks and communities in the cloudB. Degraeve on Linkedin