W E S T B U S I N E S S S E R V I C E S

West Business Services’ is the leading provider of results-driven sales solutions to many of today’s mostrecognized companies. These market leaders rely on our proven combination of people, processes andtechnology to create customized solutions that extend their reach, increase market share and improvecustomer relations.

West Business ServicesSales Challenge MetricsEvery company faces similar challenges to maximizing their sales efforts;not enough sales representatives, too little time spent with accounts,skyrocketing costs. When you combine these inherent sales challengeswith the complex nature of the products and services being sold, youhave a recipe for disappointing sales and missed goals. At WestBusiness Services, our solutions help companies overcome thesechallenges by providing them with the power to drive greater revenueand increase market penetration. Ask yourself the following questions:

Sole Territory CoverageOur sales professionals target gaps in coverage allowing you to acquirenew accounts and enhance product presence.

Lead ManagementWe can increase the number of qualified accounts, secure appointmentsand effectively follow up on leads to ensure conversion into sales.

Account ManagementOur team provides existing accounts with ongoing total sales coveragewhile delivering profitable and sustained growth.

Team SellingWe help improve sales coverage through deeper penetration of existingaccounts, identifying new prospects and uncovering new markets.

Gaps in CoverageAre you capitalizing on the revenue opportunities that exist in markets,verticals or segments where your field sales are not focused?

Face-to-Face Selling TimeWould you like to increase the amount of face-to-face selling time yourfield sales organization has with accounts?

Speed to MarketAre you challenged by how quickly your field sales organization canexpose your accounts to new products or services?

Cost of SalesHave you explored every avenue for achieving your revenue objectives ata lower cost of sales?

Customized Sales SolutionsAt West Business Services, our proven sales solutions give companiesthe power to win new accounts, identify new opportunities for growthand increase sales from underperforming clients. Every programis assigned a dedicated team of experienced inside sales, marketingand support professionals, whose only focus is your line of productsand services.

W E S T B U S I N E S S S E R V I C E S

West Business Services is led by a team of executives that have extensive experience in SMB, consumerproducts and the healthcare industry. Over the years we have utilized this experience to develop a portfolioof proven, results-driven processes that help companies increase sales, capture greater market share andquickly identify new growth opportunities.

Our dedicated sales personnel are the heart of our clients’ success and the strength of our customizedsales programs. Below are some examples of the results West Business Services has achieved forother companies.

Speed To MarketAt West Business Services, we provide companies with a focused group of dedicated representativeswho can reach targeted accounts at a speed that is unmatched in the industry and with agreater frequency than with a traditional sales force. This allows us to not only retain more of acompany’s valuable accounts, but also increase sales. The graph at right shows how we wereable to drive more sales.

� Formalized call coverage plans� Maximize reach, frequency and speed� Quantity + Quality = Results� Reduce sales cycle� Time sensitive market intelligence

Gaps In CoverageFor many companies, having complete coverage for all sales territories is a luxury that is seldomexperienced. We provide companies with comprehensive solutions that eliminate gaps in coverageto ensure that they never miss a sales opportunity. Every solution is staffed with experiencedsales professionals who are skilled at increasing close ratios, producing more revenue per orderand ultimately growing your market share. The graph at right shows how we were able toincrease market share for the world’s largest biotech company.

� Account/market segmentation and prioritization� Pre-call analysis� Web presentations� Sales call documentation� Post call analysis� Sales conversion

Increased Selling TimeOne of the largest challenges facing today’s sales organizations is how to increase the amount oftime sales people spend selling. From highly effective lead generation and qualification programsto lead management and integrated team selling, our customized sales solutions increase theamount of face-to-face selling time. At right, is an example of the amount of time an averagefield sales rep spends actually selling.

� Team selling� Prospecting� Sole territory coverage� Post sales support� New revenue opportunities

25

20

15

10

5

Successful Sales Calls

Blue - Traditional SalesRed - West Business Services

Time Spent bySales Activity

20%

15%

10%

5%

Market Share

Tan - Traditional SalesPurple - West Business Services

For more information call: 888-873-6000or visit our website at westbusinessservices.com

WestBusinessServices

31%Administration

20%Selling & Prospecting

35%Personal & Travel Time

14%Problem Solving

Copyright © 2009 West Corporation. All rights reserved.