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UXCON16 / Technology is the Answer. What is the Question? / Fabio Troiani

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Page 1: UXCON16 / Technology is the Answer. What is the Question? / Fabio Troiani

T E C H N O L O G Y I S T H E A N S W E R ,W H A T I S T H E Q U E S T I O N ?

UXCON

Brescia, 30 settembre 2016

Page 2: UXCON16 / Technology is the Answer. What is the Question? / Fabio Troiani
Page 3: UXCON16 / Technology is the Answer. What is the Question? / Fabio Troiani

Large complex organizations face today a critical scarcityin managerial capabilities. We leverage the knowledge of fivedifferent sciences to help companies filling the scarcity in:

(Big) DataScience of

IdeasScience of

DesignScience of

TransformationScience of

MakingScience of

• Generate ideas to be different (not benchmarks!)

• Design products and services, the way final users wantnot the manager believes it should!

• Decide on certainty, with (big) data, factualand self explained

• Plan and manage computing and broadband capacity, thousands of mobile connections

• Be cyber secure, before it happens!

• Change humans and organizations, not replacing, but augmenting them

How xSciencefills the Gap

xScience “fillers”:

Page 4: UXCON16 / Technology is the Answer. What is the Question? / Fabio Troiani

As a Bank, I want to conceive services that uses ArtificialIntelligence and Rob-Advisors to maximize profitsfor my private clients while preserving the human touch of my financial advisors

The 4th Industrial RevolutionDilemmas for Business

As an Energy or a Telecom Company, I want exploit the data flood coming from my infrastructureto create new services.

As a Financial Company, I want to insource back services outsourced to India, even if they are repetitive backoffice task. I will do itvia a mix of my available redundant personneland the use of robot process automation solutions.

As Transportation Company, I want to rethink the idea of mobility creating a urbantransportation service using self-driving cars or a new concept of car sharing.

Cases: