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socialwebthing.com TOOLS FOR SOCIAL BUSINESS SUCCESS By Ben Cotton @bencotton socialwebthing.com

Tools for Social Business Success

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Ben Cotton looks at some of the vendors and tools available to drive social business initiative across the organisation.

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Page 1: Tools for Social Business Success

socialwebthing.com

TOOLS FOR SOCIAL BUSINESS SUCCESSBy Ben [email protected]

Page 2: Tools for Social Business Success

WHAT FUNCTIONS CAN A SOCIAL BUSINESS CONNECT?

SOCIAL BUSINESS

MARKETING

PUBLIC RELATIONS

CUSTOMER SERVICE

HUMAN RESOURCES

PRODUCT DEVELOPMENT

SUPPLY CHAIN

SALES

socialwebthing.comSource: Edelman Digital

Page 3: Tools for Social Business Success

TOOLS FOR SOCIAL BUSINESS SUCCESS

SOCIAL BUSINESS

MARKETING

PUBLIC RELATIONS

CUSTOMER SERVICE

HUMAN RESOURCES

PRODUCT DEVELOPMENT

SUPPLY CHAIN

SALES

socialwebthing.com

Page 4: Tools for Social Business Success

TOOLS FOR SOCIAL BUSINESS SUCCESS

Business function Tool

Marketing

Public Relations

Customer Service

Sales

Product Development

Human Resources

Supply Chain

Internal Collaboration

socialwebthing.com

Page 5: Tools for Social Business Success

socialwebthing.com

Contact details

@bencottonsocialwebthing.comlinkedin.com/bencottonslideshare.net/bencotton

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