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Digital: The Transformational Play for Utilities
Copyright © 2016 Accenture All rights reserved. 2
Each driver is fueled and accelerated by the migration to digital
Demand disruption Disruption in demand from new energy technologies
Asymmetric competition Competition from new players in the value chain
Customer choice Change in customer behaviors and expectations
Capital contention Increased scrutiny on the growth of capital spend
Policy activism Motivation and goals of regulators and policy makers
An array of powerful forces are driving change in utilities’ business models
Copyright © 2016 Accenture All rights reserved. 3
52% of consumers are likely to install energy technologies similar to new solar products and services in less than 5 years
Solar panels Electric vehicles Storage Microgrids
+50% of consumers are considering an electric vehicle for their next car purchase
58% of consumers are interested in back-up energy storage
+66% of utilities executives expect the deployment of microgrids to grow and proliferate, nearly doubling from 2013 and 2015
Sources: Accenture New Energy Consumer research program and Accenture Digitally Enabled Grid research program.
Consumers are interested in using a widening range of energy technologies to support their lifestyles
Copyright © 2016 Accenture All rights reserved. 4
GenerationMarket
Operations Transmission Distribution
Residential and SMBCommercial & Industrial
Digital asset management
Digital field worker
Digital commercial optimization
Intelligent grid operations
Digital enterprise services/corporate functions
Interactive demand optimization
Digital customer interaction
Digital energy products & services
Utilities are responding by using digital to deliver more from their existing business models
Copyright © 2016 Accenture All rights reserved. 5
Infrastructure security
Customer desires
Shareholder expectations
Policy objectives
RiskTrust
GrowthChoice
Efficiency Conservation
Low carbon
ROIC Growth Certainty
Stimulate innovative services
Decarbonize energy supply
Transform the energy network
However, broader stakeholders are putting utilities under pressure to transform their business models…to meet needs like more innovative services, lower carbon, and more agile and responsive energy networks
Copyright © 2016 Accenture All rights reserved. 6
The ‘power plays’ are reflecting the parallel drives to reduce carbon, optimize distribution and innovate for customers
GenerationMarket
Operations Transmission Distribution
Residential and SMBCommercial & Industrial
Low-carbon producersGrowth in low-carbon energy assets
Distribution platform optimizersSystem optimization, efficiency and utilization
Solution integratorsInnovative customer solutions and services
As utilities transform their business models, three alternative ‘power plays’ are emerging
Copyright © 2016 Accenture All rights reserved. 7
MARKET MODEL – Energy system optimization
REGULATORY FRAMEWORK – Outcome-based incentives
BUSINESS MODEL
OPERATING MODEL
WORK CUSTOMER MODEL
New roles, scope, and
differentiating STRATEGIES
Reform structures and
operating CAPABILITIES
Adopt fundamentally new operating PRACTICES
Transform the interaction model &
RELATIONSHIP
Whichever plays a utility chooses, it will need to transform its business model to become truly digital
Copyright © 2016 Accenture All rights reserved. 8
Source: Accenture Digital Performance research, 2016.
Disruptors
Europe UtilitiesUtilities (average)
North America Utilities
Digital activity - internal
Dig
ital a
ctiv
ity -
exte
rnal
Shape customer expectations
Redefine capacity
Create shared value
Enable optimal pricing
Drive low cost service models
Utilities are using digital capabilities to drive performance within their current business modelsYet only a few disruptors are making the leap to become fully digital
Copyright © 2016 Accenture All rights reserved. 9
GenerationMarket
Operations Transmission
Distribution
Residential and SMBCommercial & Industrial
Asset life-cycle management
• Asset performance management• Digital field worker• Smart asset planning
Customer & demand integration
• Energy management• Digital customer interactions• Solution integration
Lifestyle & uses
• Living services• Industrial services• Municipal services
Grid optimization & aggregation
Energy aggregation
• Supply & demand management• Energy storage integration• Real-time network control
Interoperable devices
*Source: Digital Transformation of Industries: Electricity Sector, World Economic Forum and Accenture, 2016.
The reward from a digital transformation of the utilities’ business model is enormousThe potential value from rapid digital transformation for the industry is US$1.3 trillion by 2025*
Copyright © 2016 Accenture All rights reserved. 10
Shift capital to strategic grid assets
Build an innovation ecosystem
Innovate in the regulatory model
Scale digital plays with the customer
Use corporate venturing
Utilities need to innovate around their business models as a matter of urgencyInvesting in no-regrets capabilities today will drive success tomorrow
Copyright © 2016 Accenture All rights reserved. 11
VisitFor more information on the Accenture utilities, visit www.accenture.com/utilities
About AccentureAccenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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