169
Social media and tourism. Matt Dickman//Fleishman-Hillard Monday, May 11, 2009

Social Media and Tourism

  • View
    7

  • Download
    0

Embed Size (px)

DESCRIPTION

Keynote for the Idaho Conference on Recreation and Tourism in Sun Valley, Idaho.

Citation preview

Page 1: Social Media and Tourism

Social media and tourism.

Matt Dickman//Fleishman-HillardMonday, May 11, 2009

Page 2: Social Media and Tourism

Welcome.

Monday, May 11, 2009

Page 3: Social Media and Tourism

#icort

Monday, May 11, 2009

Page 4: Social Media and Tourism

A funny story.

Monday, May 11, 2009

Page 5: Social Media and Tourism

Monday, May 11, 2009

Page 6: Social Media and Tourism

Idaho...it does exist!

Monday, May 11, 2009

Page 7: Social Media and Tourism

Some non-digital advice.

Monday, May 11, 2009

Page 8: Social Media and Tourism

Monday, May 11, 2009

Page 9: Social Media and Tourism

About me.

Monday, May 11, 2009

Page 10: Social Media and Tourism

Monday, May 11, 2009

Page 11: Social Media and Tourism

Monday, May 11, 2009

Page 12: Social Media and Tourism

Monday, May 11, 2009

Page 13: Social Media and Tourism

Monday, May 11, 2009

Page 14: Social Media and Tourism

Monday, May 11, 2009

Page 15: Social Media and Tourism

Monday, May 11, 2009

Page 16: Social Media and Tourism

http://www.google.com/search?&q=matt+dickman

Monday, May 11, 2009

Page 17: Social Media and Tourism

Monday, May 11, 2009

Page 18: Social Media and Tourism

Monday, May 11, 2009

Page 19: Social Media and Tourism

The foundation for tomorrow is here today.

Monday, May 11, 2009

Page 20: Social Media and Tourism

If you don’t like change, you’re going to like

irrelevance even less.General Eric Shineski,

Retired Chief of Staff, U.S. Army

Monday, May 11, 2009

Page 21: Social Media and Tourism

“The best idea is boss”-CP+B

Monday, May 11, 2009

Page 22: Social Media and Tourism

(def) social media: people connecting to people via

technology.

Monday, May 11, 2009

Page 23: Social Media and Tourism

Social media is a fad.

Monday, May 11, 2009

Page 24: Social Media and Tourism

Social, media is not.

Monday, May 11, 2009

Page 25: Social Media and Tourism

It’s all becoming social.

Monday, May 11, 2009

Page 26: Social Media and Tourism

Monday, May 11, 2009

Page 27: Social Media and Tourism

The formula has changed.

Monday, May 11, 2009

Page 28: Social Media and Tourism

It’s not about spamming 1,000,000 people to convert 1,000 people.

Monday, May 11, 2009

Page 29: Social Media and Tourism

It is about reaching the right 10 people who reach 100 people who

reach 1,000 people.

Monday, May 11, 2009

Page 30: Social Media and Tourism

The world has changed.

Monday, May 11, 2009

Page 31: Social Media and Tourism

1.0

Monday, May 11, 2009

Page 32: Social Media and Tourism

1.0 2.0

Monday, May 11, 2009

Page 33: Social Media and Tourism

The roadmap changed.

Monday, May 11, 2009

Page 34: Social Media and Tourism

Monday, May 11, 2009

Page 35: Social Media and Tourism

Monday, May 11, 2009

Page 36: Social Media and Tourism

Monday, May 11, 2009

Page 37: Social Media and Tourism

The language changed.

Monday, May 11, 2009

Page 38: Social Media and Tourism

Monday, May 11, 2009

Page 39: Social Media and Tourism

<html><head><title>The web changed things.</title></head><body>Hello World!</body></html>

Monday, May 11, 2009

Page 40: Social Media and Tourism

Monday, May 11, 2009

Page 41: Social Media and Tourism

The pace changed.

Monday, May 11, 2009

Page 42: Social Media and Tourism

Monday, May 11, 2009

Page 43: Social Media and Tourism

Monday, May 11, 2009

Page 44: Social Media and Tourism

The faces have changed.

Monday, May 11, 2009

Page 45: Social Media and Tourism

Monday, May 11, 2009

Page 46: Social Media and Tourism

Choice is growing exponentially.

Monday, May 11, 2009

Page 47: Social Media and Tourism

Monday, May 11, 2009

Page 48: Social Media and Tourism

Monday, May 11, 2009

Page 49: Social Media and Tourism

Monday, May 11, 2009

Page 50: Social Media and Tourism

Traditional digital is running rampant.

Monday, May 11, 2009

Page 51: Social Media and Tourism

Most marketers on Facebook use it as a broadcast platform.

Monday, May 11, 2009

Page 52: Social Media and Tourism

We have traditionally pushed...

Monday, May 11, 2009

Page 53: Social Media and Tourism

We have traditionally pushed...

Monday, May 11, 2009

Page 54: Social Media and Tourism

...and shouted.

Monday, May 11, 2009

Page 55: Social Media and Tourism

Monday, May 11, 2009

Page 56: Social Media and Tourism

Monday, May 11, 2009

Page 57: Social Media and Tourism

Monday, May 11, 2009

Page 58: Social Media and Tourism

PR

Monday, May 11, 2009

Page 59: Social Media and Tourism

PR

Advertising

Monday, May 11, 2009

Page 60: Social Media and Tourism

Monday, May 11, 2009

Page 61: Social Media and Tourism

PR

Monday, May 11, 2009

Page 62: Social Media and Tourism

PR

Advertising

Monday, May 11, 2009

Page 63: Social Media and Tourism

PR

Advertising

Interactive

Monday, May 11, 2009

Page 64: Social Media and Tourism

Interactive

PR

Monday, May 11, 2009

Page 65: Social Media and Tourism

Interactive

Advertising

Monday, May 11, 2009

Page 66: Social Media and Tourism

Today.

Monday, May 11, 2009

Page 67: Social Media and Tourism

Monday, May 11, 2009

Page 68: Social Media and Tourism

PR

Monday, May 11, 2009

Page 69: Social Media and Tourism

PR

Advertising

Monday, May 11, 2009

Page 70: Social Media and Tourism

PR

Advertising

Interactive

Monday, May 11, 2009

Page 71: Social Media and Tourism

Tomorrow.

Monday, May 11, 2009

Page 72: Social Media and Tourism

PRAdvertisingInteractive

Monday, May 11, 2009

Page 73: Social Media and Tourism

Marketing

Monday, May 11, 2009

Page 74: Social Media and Tourism

Emotion is key to marketing.

Monday, May 11, 2009

Page 75: Social Media and Tourism

Advertising is better at emotion.

Monday, May 11, 2009

Page 76: Social Media and Tourism

Monday, May 11, 2009

Page 77: Social Media and Tourism

Monday, May 11, 2009

Page 78: Social Media and Tourism

It just doesn’t work in a vacuum.

Monday, May 11, 2009

Page 79: Social Media and Tourism

Experiences rule.

Monday, May 11, 2009

Page 80: Social Media and Tourism

Storytelling is a must.

Monday, May 11, 2009

Page 81: Social Media and Tourism

Monday, May 11, 2009

Page 82: Social Media and Tourism

Monday, May 11, 2009

Page 83: Social Media and Tourism

Monday, May 11, 2009

Page 84: Social Media and Tourism

Monday, May 11, 2009

Page 85: Social Media and Tourism

David has an advantage over Goliath.

Monday, May 11, 2009

Page 86: Social Media and Tourism

No legal department, built-in personality, relationships are closer to

the bottom line.

Monday, May 11, 2009

Page 87: Social Media and Tourism

Portable.

Monday, May 11, 2009

Page 88: Social Media and Tourism

Monday, May 11, 2009

Page 89: Social Media and Tourism

GPS adds physical context.

Monday, May 11, 2009

Page 90: Social Media and Tourism

Customers are constantly moving.

Monday, May 11, 2009

Page 91: Social Media and Tourism

Monday, May 11, 2009

Page 92: Social Media and Tourism

We have to find them.

Monday, May 11, 2009

Page 93: Social Media and Tourism

End of interruption.

Monday, May 11, 2009

Page 94: Social Media and Tourism

Monday, May 11, 2009

Page 95: Social Media and Tourism

I will help you avoid contracting the highly contagious BSOS...

Monday, May 11, 2009

Page 96: Social Media and Tourism

Monday, May 11, 2009

Page 97: Social Media and Tourism

Bright Shiny Object Syndrome

Monday, May 11, 2009

Page 98: Social Media and Tourism

Monday, May 11, 2009

Page 99: Social Media and Tourism

Monday, May 11, 2009

Page 100: Social Media and Tourism

Monday, May 11, 2009

Page 101: Social Media and Tourism

Monday, May 11, 2009

Page 102: Social Media and Tourism

The “me” economy.

Monday, May 11, 2009

Page 103: Social Media and Tourism

Monday, May 11, 2009

Page 104: Social Media and Tourism

Monday, May 11, 2009

Page 105: Social Media and Tourism

15 megabytes is the new 15 minutes.

Monday, May 11, 2009

Page 106: Social Media and Tourism

The barrier to create and publish content does not exist.

Monday, May 11, 2009

Page 107: Social Media and Tourism

Monday, May 11, 2009

Page 108: Social Media and Tourism

Monday, May 11, 2009

Page 109: Social Media and Tourism

How to get the most out of social media.

Monday, May 11, 2009

Page 110: Social Media and Tourism

Listen, prepare, engage, adapt.

Monday, May 11, 2009

Page 111: Social Media and Tourism

Monday, May 11, 2009

Page 112: Social Media and Tourism

We have to listen before we do anything.

Monday, May 11, 2009

Page 113: Social Media and Tourism

Know the tone, the influencers and what already exists.

Monday, May 11, 2009

Page 114: Social Media and Tourism

Don’t just react, however. Proactively seek engagement.

Monday, May 11, 2009

Page 115: Social Media and Tourism

What would you do?

Monday, May 11, 2009

Page 116: Social Media and Tourism

“I’m planning my vacation to Utah!”-@somebody_on_twitter

Monday, May 11, 2009

Page 117: Social Media and Tourism

Monday, May 11, 2009

Page 118: Social Media and Tourism

Hurricane Kohls.

Monday, May 11, 2009

Page 119: Social Media and Tourism

Paul McEnany | http://heehawmarketing.typepad.comMonday, May 11, 2009

Page 120: Social Media and Tourism

Wal-Mart flog.

Monday, May 11, 2009

Page 121: Social Media and Tourism

Monday, May 11, 2009

Page 122: Social Media and Tourism

Monday, May 11, 2009

Page 123: Social Media and Tourism

And look below the surface.Monday, May 11, 2009

Page 124: Social Media and Tourism

Micromedia.

Monday, May 11, 2009

Page 125: Social Media and Tourism

Monday, May 11, 2009

Page 126: Social Media and Tourism

Monday, May 11, 2009

Page 127: Social Media and Tourism

Monday, May 11, 2009

Page 128: Social Media and Tourism

Monday, May 11, 2009

Page 129: Social Media and Tourism

Monday, May 11, 2009

Page 130: Social Media and Tourism

Monday, May 11, 2009

Page 131: Social Media and Tourism

Monday, May 11, 2009

Page 132: Social Media and Tourism

Monday, May 11, 2009

Page 133: Social Media and Tourism

Monday, May 11, 2009

Page 134: Social Media and Tourism

Monday, May 11, 2009

Page 135: Social Media and Tourism

Monday, May 11, 2009

Page 136: Social Media and Tourism

Monday, May 11, 2009

Page 137: Social Media and Tourism

Monday, May 11, 2009

Page 138: Social Media and Tourism

Monday, May 11, 2009

Page 139: Social Media and Tourism

Social Media

Conversation

Enabling

•! Blogs

•! Message

Boards

•! Micropublishing

Social

Networks

Content

Sharing

Open

Platforms

•! Facebook

•! MySpace

•! LinkedIn

•! YouTube

•! Flickr

•! Digg

•! Delicious

•! Wikipedia

•! Dell IdeaStorm

Monday, May 11, 2009

Page 140: Social Media and Tourism

*Brian SolisMonday, May 11, 2009

Page 141: Social Media and Tourism

Monday, May 11, 2009

Page 142: Social Media and Tourism

Allow your content to be easily shared.

Monday, May 11, 2009

Page 143: Social Media and Tourism

Monday, May 11, 2009

Page 144: Social Media and Tourism

Monday, May 11, 2009

Page 145: Social Media and Tourism

And remixed.

Monday, May 11, 2009

Page 146: Social Media and Tourism

Monday, May 11, 2009

Page 147: Social Media and Tourism

The Amen Break.

Monday, May 11, 2009

Page 148: Social Media and Tourism

Monday, May 11, 2009

Page 149: Social Media and Tourism

Monday, May 11, 2009

Page 150: Social Media and Tourism

It doesn’t matter your industry or niche.

Monday, May 11, 2009

Page 151: Social Media and Tourism

Monday, May 11, 2009

Page 152: Social Media and Tourism

Allow customers to connect to you personally.

Monday, May 11, 2009

Page 153: Social Media and Tourism

I don’t want to connect to a resort, I do want to connect to a person.

Monday, May 11, 2009

Page 154: Social Media and Tourism

Content is king.

Monday, May 11, 2009

Page 155: Social Media and Tourism

Create content to add value.

Monday, May 11, 2009

Page 156: Social Media and Tourism

What does the future hold?

Monday, May 11, 2009

Page 157: Social Media and Tourism

Monday, May 11, 2009

Page 158: Social Media and Tourism

Monday, May 11, 2009

Page 159: Social Media and Tourism

Monday, May 11, 2009

Page 160: Social Media and Tourism

Monday, May 11, 2009

Page 161: Social Media and Tourism

Monday, May 11, 2009

Page 162: Social Media and Tourism

Monday, May 11, 2009

Page 163: Social Media and Tourism

Marketing

Monday, May 11, 2009

Page 164: Social Media and Tourism

Put strategy first.

Monday, May 11, 2009

Page 165: Social Media and Tourism

Adding value should be the goal.

Monday, May 11, 2009

Page 166: Social Media and Tourism

How do I get started?

Monday, May 11, 2009

Page 167: Social Media and Tourism

JUST DO IT.

Monday, May 11, 2009

Page 168: Social Media and Tourism

Create a blog, join Twitter, find those high-school friends on Facebook, link

with your peers on LinkedIn.

Monday, May 11, 2009