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Search Influence CEO Will Scott presented "Search & Social Tactics to Grow Your Advertiser Base" to the Inland Press Association on June 18, 2013. Scott discussed ways to leverage local digital platforms with community events, online content and social media outlets, building traffic and brand awareness--and attracting more advertisers. He explanied best practices for search engine optimization (SEO) on and off of the newspaper portal or directory. Attendees learned how to leverage social media outlets to make advertisers more visible in their desired markets, which will allow for better engagement and relationships with their advertisers while promoting brand awareness among consumers.
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Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Search & Social Tacticsto Grow Your Advertiser Base
How Do You Make Money from Listings?
Will Scott, CEO, Search Influence
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
About Search Influence• Helping customers successfully market online since 2006
• We work with thousands of clients, directly and as a white-label provider• Scalable Solutions Powered by Experts
• Search Influence:• 50+ full-time employees
• 70+ contract writers
• 12 Google AdWords Pros
• 3 Google Analytics Pros
• Reputation:
• 2011 Inc. 500 honoree
• Recognized leader in search and social for local business
• Over a decade in online media
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
About Me: Will Scott• First website online in 1994• Deployed over 2,500 customized web sites in 18
months (with a production staff of 12).• Former Vice President of YPsolutions (now Local Matters)• Online Directory vendor to 20 independent
Yellow Pages• Deployed over 300 online yellow pages a year
with print “look and feel”• Part of team which took Sprint BestRedYP from
zero to 1,000,000 monthly visitors in 18 months• Uniquely qualified to help publishers’ online
marketing
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
As Seen In:
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
CUSTOMERSThe reason we’re all here
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Source: name.com/blog/wp-content/uploads/2012/05/women-business-owner.jpg
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Sometimes They Look Like This…
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Your Advertisers Want Digital
• More dollars are being dedicated to digital in 2013 and beyond
• That budget is estimated to keep growing• This will affect your share of wallet• Will you supply the digital solutions your
advertisers want / need?
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Everyone Is Doing it!
Photo Credit: Missourian Kiwanis Club
Everybody’s Doing it!
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Source: www.ima2seven.com
But Who Do Those Advertisers Trust?
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Why You Want to Do It?
• Easy way to stay relevant in a digital world• Wider Reach
– Sell to more advertisers• Recurring Revenue• Give the people what they want
– Our model agency sold 1.5 mil last year• Great margins• You are the trusted source
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
How Can I do it?
Step 1: Build relevance as the authority on everything local, including “local media”
– Do this by optimizing your own digital properties– Local directories will benefit from on-site & off-site
SEO– Social Media properties will benefit from fan
growth within your market– Viral techniques will help build local market share
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
YOU MUST MATTERWhy worry about all this?
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
16
Proprietary and Confidential. Copyright © 2013 BIA/Kelsey. All Rights Reserved.
Media Fragmentation Continues to Increase
Wave 14 2010 Wave 15 2011 Wave 16 20120
1
2
3
4
5
6
7
8
9
4.4
5.6
7.8
Number of Media used has increased by 77%
since 2010.
Average Number of Media Used by SMBs for Advertising and Promotion
Confidential, Property of Search Influence, LLC © 2013@w2scott #RevSummit - Local Media Association
18
Proprietary and Confidential. Copyright © 2013 BIA/Kelsey. All Rights Reserved.
SMB Spend Split: Acquisition vs. Retention
Roughly 50/50
>50% for Acquiring
>50% for Retaining
Hard to Say
Not sure
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
29.5%
41.2%
6.5%
19.2%
3.7%
6:1 Ratio
Loyalty Opportunities: • 4-10x more expensive for SMBs to acquire new customers than retain existing ones (Patrick Barry, DemandForce)
• Businesses that retain 5% more customers increase profit by at least 25% (“The Loyalty Effect”)
19
Proprietary and Confidential. Copyright © 2013 BIA/Kelsey. All Rights Reserved.
Primary Purpose of Facebook Page
Acquire
Build Awareness
Build Community
Retain
Not sure
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
41.7%
30.9%
19.4%
5.0%
2.2% Customer acquisition is now the #1 objective of SMBs using Facebook (up 15% wave-over-wave).
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
THE LOCAL SEARCH ECOSYSTEM
Don’t forget, in the 80s and 90s, we shipped our phone books offshore to have them turned into “data”.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Local Search:More Important Than Ever
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Local Search:More Important Than Ever
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
THE SEARCH ENGINESOptimize your directory to expand revenue opportunity
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Search Engine Market Share
74%
10%
10% 4% 2%
Search Share
GoogleBingYahoo! SearchAskAOL Search
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Top 5 Searches on Google
facebookyoutubeyahooyahoo mailfacebook login
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Top 10 Social Media Sites
64%
28%
2%
1%1% 1%1% 1% 1% 1%
Visits Share
FacebookYouTubeTwitterPinterestLinkedinYahoo! AnswersGoogle+TumblrTaggedReddit
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
HOW SEARCH ENGINES WORKYes, I know, they don’t always work
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Understanding the Search Results
PAIDSearch Results
LOCAL Search Results
ORGANIC Search Results
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
How Search Engines WorkCrawling
• Scouring the web for new content and links between web sites
Indexing• Parsing, normalization, categorization and recording
of these data for later useSearching
• Presenting data to searchers in response to their queries in relevant and useful way
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
37% of clicks go to the #1 position
60% of clicks go to the top 3
97% of clicks go to sites on page 1
Why is SEO Important?
Source: Optify Study, December 2010
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
(WebVisible/Nielsen Study 2008)
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Why Your Directory Matters
• Prospective advertisers may find you– Name Searches (vanity searches)– Category Searches
• Your directory may act as an entrée– Digital Services– Print and Online Display
• It’s an advertising platform
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
ON-SITE SEOLet’s Start at the Base
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Onsite SEO Tactics
• Use relevant keywords – keyword research• Top Level Categories• Locally/Niche Relevant Content• Advertiser Communities• Social Networks for Advertisers• Blogging
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Keyword Research for Content
• Don’t Guess - Use Tools• Google = Free
• https://adwords.google.com/select/KeywordToolExternal
• Google Trends• http://www.google.com/trends/
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Deciding on Keywords
Group like themes based on account structure and personas
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Proper Keyword Placement
• With on-site keywords in content, you should use them wisely and integrate them as naturally as possible.
• Keywords should generally be placed near the top of the page and at the beginning of paragraphs but they should not be forced.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
About That…
• “The first time you mention a word, you know, ‘Hey, that’s pretty interesting. It’s about that word.’ The next time you mention that word, ‘Oh, okay. It’s still about that word.’ And once you start to mention it a whole lot, it really doesn’t help that much more. There’s diminishing returns,” – Matt Cutts, Google Guru
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Core Concepts
• Search Engines Only Read Text• Flash and Images don’t contain text
• Don’t Slow Down The Spiders• Fast loading sites get indexed faster
• Text links are unambiguous
• Every Page is An Island• Just because you’ve built it…
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Content – “Invisible” Content• Title Tag
• MOST IMPORTANT TEXT ON PAGE• Meta Description
• Low ranking value; high marketing value • Meta Keywords
• Widely ignored; still useful in lesser search engines• Image Alt Tags
• Most valuable in image search; critical for search in image based navigation
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Invisible Content ExamplesTitle Tag
Meta Description<title>New Orleans Chiropractic | New Orleans Chiropractor - Dr. Gordon DuBois D.C.</title><meta name="description" content="New Orleans Chiropractic - Gordon Dubois specialized in Chiropractic Adjustment and TBM. Let New Orleans Chiropractor Dr. Dubois ease your Back and Neck Pain and help you on the path to wellness." />
Alt Text
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Content – Visible Content
• Heading Tags• HTML (the language of the web) was developed by
engineers – they think in outline form – the higher the heading level, the more important <h1> being foremost
• Text on Page• It is possible for a page to rank without saying the
phrase for which it ranks but it is definitely harder
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Visible Content ExamplesH1
On Page Text
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Techniques for Visible Content
• Internal linking structure– Get rid of image, JavaScript or Flash Links– Use keyword relevant anchor text– Link consistently throughout your site– Give Google an XML Sitemap– In Content Linking
• Whenever you are creating new text content look for other internal pages to link to
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
A Relatively Simple Model
• He/She who has the most relevant content and the greatest number of relevant inbound links…
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Wins!
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
How do you Know What to Optimize?
• Much of it lies in how the site is setup• You can natively have optimized title tags,
meta & H1 on every page• You then need to decide where to place some
extra effort.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Use Google Analytics
• Use your Google Analytics data to see • What keywords driving people to your site
now? • What pages are being visited the most?
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Local/Niche Relevant Content
• Know your community—what is the local/niche buzz?
• Take advantage of topics that are trending in the your local/regional/niche community.
• Look for trending topics and conversations ideal to target the community
• Research your market to assure relevancy– Ex: (You will find “snow removal techniques” irrelevant in
South Florida but highly relevant in Maine)
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Local/Niche Relevant Content
• Are there upcoming events that you could mention in your social media alongside posts on your directory?
• The more engaged you can be with your audience, the easier it will be to source info for local/niche relevant content.
• Don’t overlook opportunities to be part of the conversation in your community.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Advertiser Communities
• Build your community by creating your own social network.
• “Employ” the general public to report on relevant local content.– This keeps content fresh and abundant.– Use what www.Patch.com does as a model.– Hold contests and reward the community points
for contributions.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Blogging
• Your blog should live on the site• Posts should be a minimum of 500 words• Much like other on-site content, blog content
should be unique. • Optimize posts with targeted keywords to
rank organically for terms.• The content written would be completely
relevant to the blog goals.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Blog Examples
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Optimization Techniques
• Directory Listings– Collect local data from advertisers such as
their NAP information.– Keep business profiles on their own landing
page.– Add photos & video.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
The Anatomy of NAP
What is a local citation?N A P + W
Name
Address
Phone #
Website
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
PAGINATIONPa-g-un-a-shon
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
rel=“next” & rel=“prev”
• These codes will tell Google that it should recognize your series of content (multiple pages) as a whole entity
• It will send users the most relevant page/URL – Typically the first page of the series
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Source: http://googlewebmastercentral.blogspot.com/2011/09/pagination-with-relnext-and-relprev.html
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
OFF-SITE SEO
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Offsite SEO Tactics
• Quality Links• Quality Content• Viral Content• Infographics• Video• Guest Blogging• Social Bookmarking
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Links Build Credibility & Trust
• Sincerity is the most important thing…• In non-competitive categories even low value will do
the trick• Not hip, not sexy, but effective nonetheless
• Lots ‘o links if you know where to look• Many categories (particularly for state Searches)
don’t show maps• Making top of Organic Search all the more important
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
How to get Good Links
– Create the “Best of” awards in your local markets.• Take nominations• Get people to vote
– Make “Review me on” or “Find us on” badges available to business to put on their websites.
• Publicize this.
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Infographics
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
SOCIAL MEDIA
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Social Media for Your Advertisers
• Using promoted posts – Add value by promoting advertiser posts through your own
social channels– Using promoted posts to increase visibility of your own
content
• Create groups and events– Providing them with advertiser knowledge through this
group– Better engagement & relationships with your advertisers
• Brand awareness in the community & for advertisers
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Create Facebook pages for highly followed local interests
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Promote Advertisers Socially
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Just because you paid for it doesn’t make it less satisfying…
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Sponsored Stories
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
• Pinterest: Top 10 social site (CNET, December 2011)
• Pinterest hits 10 million U.S. monthly unique faster than any standalone site ever
(TechCrunch, February 2012)
• Pinterest drove more referral traffic than Twitter in February ‘12
(PC Magazine, March 2012)
Source: www.pinterest.com
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Newspapers on Pinterest
http://pinterest.com/joannephillips/newspapers-on-pinterest/
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Takeaways
• Optimizing your directory will help to build gross revenue
• Implement on-site and off-site SEO to build the visibility of your directory
• Make sure you have local/niche relevant content
• Use social media in your SEO Strategy• Don’t be afraid to offer SEO & Social to your
advertisers, they want it
Confidential, Property of Search Influence, LLC © 2013@w2scott Presented to Inland Press Association
Thank you!
Will Scott– searchinfluence.com/blog– [email protected]– twitter.com/w2scott