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Performance Appraisal - KPI2011 PA Designing
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PERFORMANCE APPRAISAL OPTIMALIZING
Result
Indicator
Indicator
Indicator
Competence
Competence
Competenc
e
Process
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CURRENT PA & ISSUES
• Including process and result• Issue :
– Process Evaluation• Appraiser become subjective• Appraiser do appraisal without considering the competences
standard (‘kurang berkenan’ untuk baca manual)
– Result Evaluation• No Job Standard Indicators• Based on individual planning (approve/not approve by
superordinat)
– Calculation • No weighted score• Based on average of Process Evaluation + Result Evaluation Point
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The Result
• Skewed graphic• Some time real performance ><
performance appraisal• Inappropriate to mapping the employees
performance & competencies• Effected the result of Bonus – Salary
Increase calculation
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What to Do
• Performance Appraisal with KPI
Or
• Performance Appraisal with standard indicator agreed or use SLA (Service Level
Agreement)
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Performance Appraisal - KPI
• Definisi:– KPI = Key Performance Indicators– Membantu perusahaan untuk mengetahui sejauh mana
individu-individu telah mewujudkan sasaran strategi Perusahaan yang ditetapkan
– Indikator Kinerja Kunci untuk menentukan pencapaian suatu sasaran utama Perusahaan secara Finansial atau Non Finansial
– Merupakan sebuah metrik– Terkait dengan strategi Perusahaan
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Penyusunan KPI
MCI Vision & Mission
Company Strategies
Division Strategies
Department Strategies
Individu SLA - KPI
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Key Performance Indicators
Relevan dengan Sasaran Strategis•Apakah KPI memiliki keterkaitan dengan sasaran strategis?
Controllable•Apakah pencapaian KPI masih berada dibawah kontrol dan rentang kendali yang ada?
Actionable•Apakah sejumlah tindakan dapat dilakukan untuk meningkatkan kinerja pencapaian KPI?
Simple •Apakah KPI-nya mudah untuk dijelaskan dan dikomunikasikan?
Kredibel•Apakah KPI-nya tidak mudah untuk dimanipulasi?
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SMART
Specific
Measureable
Achievable
Reliable
Time Bound
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Tingkatan Key Performance Indicator
Strategic Objective
Measure Results
KPIsRESULT
Measure Activity
KPIsPROCESS
KPI yang mengukur pencapaian hasil akhir yang
ingin dituju oleh Sasaran Strategis
KPI yang mengukur pencapaian proses atau aktivitas yang dilakukan untuk mencapai Result
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Improvecustomer satisfaction
on service
Measure Results
• Customer Satisfaction Index• Number of complaints
Measure Activity
# of follow-up call after product/service delivery
Tingkatan Key Performance Indicator
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Increase Sales Revenue
Measure Results
• Sales Revenue
Measure Activity
• Jumlah Kunjungan ke Klien Prospektif• Jumlah pameran produk yang dilakukan
Tingkatan Key Performance Indicator
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Develop Competent Employee
Measure Results
• Rata-rata Skor Kompetensi
Karyawan
Measure Activity
• Jumlah Pelatihan Per Karyawan Per Tahun
• % Karyawan yang Merealisasikan Individual Development Plan
Tingkatan Key Performance Indicator
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TODAY OBSTACLE
• There are no company’s strategies cascading
• No SLA (Service Level Agreement)• No Standard Record/Log book• ‘Budaya’ yang tidak mau ‘repot’ untuk
mencatat/mendokumentasikan proses/hasil kerja
• No report• Terkesan ‘ribet’
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SUGGESTIONS - RECOMENDATION
• BOD announcement about the goals and strategies
• BOD mandatory– SK for All of Employee to full participate – Managers involvement to set up the strategies that
in line to company strategies• Discipline and Commitment from people in
concern• Set up/build Monitoring System• Time Line 2011-2012
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"Excellence is not a destination; it is a continuous journey that never
ends."
Brian Tracy
